slide tiếng anh chuyên ngành kinh tế business leader u10-conflict_final

“ Smooth seas do not make skilful sailors” African proverb People do not learn to be good at their jobs if things always go well; a certain amount of difficulty or conflict can be a po

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“ Smooth seas do not

make skilful sailors”

African proverb

People do not learn to be good at their jobs if

things always go well; a certain amount of

difficulty or conflict can be a positive thing.

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Listening A

contract can deliver

arrangement is meant to work

structures

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The three elements:

1)Creating focus (i.e ensuring that there is a full and frank discussion with the parties in dispute about the issues as they understand them)

2)Creating the right atmosphere for difficult

conversations to take place (in other words, creating

an environment for the parties to discuss difficult

issues thoroughly)

3)Making sure that the decision-makers are willing to get involved in the meditation process

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READING CONFLICT MANAGEMENT

1- What qualities does a mediator need?

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1 To have reserved parking

spaces for staff on a “first

come, first served” basis.

2 She says it’s not a solution –

staff need somewhere to park.

3 The idea that the company will

pay 30 percent of the cost of

parking in the public car park

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saying

how about

What if

possibility

could

Company European campers

Products Camping and out door equipmentBased in Bordeaux, France

Profits Dramatic rise in last two years

Chief executive Charles Holden

Marketing manager Todd Foster- Amercan

with MBATop salesman Olivier Moyon

Olivier’s results Excellent – 24% of

company salesProblem with Olivier Difficult to manage

Examples of unacceptale

behaviour

Dangerous driving and / or

possible drink problem.

Overspends on gifts to clients

Uncommunicative ( doesn’t reply

to messages, misses meetings)

Lack of sales reports

Origin of conflict Order from department

store chain to be delivered by end of month

Production manager Jacques

Picard’s view and reason for

this

Couldn’t be produced on time – order from good customer had priority

Olivier’s reaction Anger, rudeness to Jacques

result Jacques complained to Todd

– “ Olivier is rude and cares only about himself”

Olivier Moyon Todd Foster

Jacques Picard has let him down – no

Jacques needs more effort,

Not happy with Todd either – too

much control

Need for discipline

Say he will resign – no other solution

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