slide tiếng anh chuyên ngành kinh tế business leader unit 10 case study

Chief executive Charles Holdenwith MBA company sales... • Overspends on gifts to clients • Uncommunicative doesn’t reply to messages, misses meetings • Lack of sales reports... Origin

Unit 10

Case study

Chief executive Charles Holden

with MBA

company sales

Background

Examples of unacceptale behaviour

• Dangerous driving and / or possible drink

problem.

• Overspends on gifts to clients

• Uncommunicative ( doesn’t reply to

messages, misses meetings)

• Lack of sales reports

Origin of conflict Order from department store chain to be

delivered by end of month

Production manager Jacques Picard’s

view and reason for this Couldn’t be produced on time – order from good customer had priority

Olivier’s reaction Anger, rudeness to Jacques

result Jacques complained to Todd – “ Olivier is

rude and cares only about himself”

Jacques Picard has let him down – no

order = no commission, no bonus

Jacques needs more effort,

Not happy with Todd either – too much

control

Say he will resign – no other solution

Olivier Moyon Todd Foster

Busy time – Jacques under pressure

Need for discipline