Survey – Traits of Internal Partnership Most Important? 1. Continuous communication 2. Shared sense of mission/common goals 3. Understanding of CRA commitment as potential business opportunities 4. Trust/respect/dependability 5. People knowledgeable about their area, not afraid of difficult transactions • Willingness to make joint calls, ability to “buy-in” and participate in joint initiatives • Customer-oriented • Productive regular meetings • No fear of territorial issues Survey – Obstacles to Effective Internal Partnerships? • Individuals with attitude that LMI business is not worthwhile • Lack of respect or interest in CRA obligation • Time constraints • Lack of communication • Lack of appropriate follow up • Silos – getting all lines of business to work together simultaneously • Budget • Lack of support staff Survey – Key Issues Related to Achieving Profitable Results • Focusing on projects that make good business sense • Being knowledgeable about our complete array of products, coupled with competitive knowledge • Fostering real business relationships for sustainable solutions • Appropriate products & education in branch • Originator buy-in (lower loan $, difficult) • HR issues related to emerging markets • Leveraging community groups to reach more • Utilizing secondary market products for long term success More about “Collaborative” • “Collaboration is multiplication.” • “Cooperation is working together agreeably. Collaboration is working together aggressively.” Maxwell says: External Partners “in the neighborhood!” • Housing counselors • Housing related non profits • Small businesses • Other employers • Public service providers • Governmental entities •GSEs • Real estate professionals • Trade associations Collaboration in Practice • Specialty lending goals/business plans • Homeownership preservation initiatives • Employer assisted housing outreach • Homebuyer seminar in a box • Meeting neighborhood credit needs with non traditional programs & underwriting, including alternative credit, secondary cash income, rehab options, & down payment assistance . Trust/respect/dependability 5. People knowledgeable about their area, not afraid of difficult transactions • Willingness to make joint calls, ability to “buy-in” and participate in joint initiatives •. in CRA obligation • Time constraints • Lack of communication • Lack of appropriate follow up • Silos – getting all lines of business to work together simultaneously • Budget • Lack of support. Survey – Traits of Internal Partnership Most Important? 1. Continuous communication 2. Shared sense of mission/common goals 3. Understanding of CRA commitment as potential business opportunities 4.