Báo cáo thực tập tốt nghiệp: Specialist skills and knowledge in hospitability industry at Hoa Binh 1 Hotel and Restaurant

I am really thankful for the support from An Giang University and lecturers, Hoa Binh 1 Hotel - Restaurant, my family, and my friends during this internship so I can finish the internshi

TABL E OF CONTENT

ACK NOWL EDGEM ENT

L I ST OF PI CTURES AND CHART

I PURPOSES: 1

I I CONTENTS: 1

1 Gener al infor mation about Hoa Binh 1 Hotel and Restaur ant: 1

1.1 I ntr oduction: 2

1.2 L ocation: 2

1.3 Or ganization: 3

1.4 Ser vices: 4

2 Descr ibe the wor ks that I have done dur ing the inter nship: 9

3 Advantages in the inter nship: 12

4 Disadvantages in the inter nship: 12

5 Causes of disadvantages and solutions: 13

6 The things I have got in the inter nship: 13

I I I CONCL USI ON AND SUGGESTI ON OF THE I NTERNSHI P: 14

1 Conclusion: 14

2 Suggestions: 15

2.1 Suggestions for Hoa Binh 1 Hotel and Restaur ant: 15

2.2 Suggestions for the Faculty of For eign L anguages: 15

REFERENCES 17

ACK NOWL EDGEM ENT

My internship was finished after 2 months It is a memorable experience for

me during my student life I feel very happy and respectful that time because the internship helps me contact with the new environment and the practical knowledge I am really thankful for the support from An Giang University and lecturers, Hoa Binh 1 Hotel - Restaurant, my family, and my friends during this internship so I can finish the internship and report

First of all, I want to thank the Board of Directors of An Giang University and the Faculty of Foreign Language at An Giang University for giving me the opportunity to practice in a professional environment to be able to apply the knowledge that I learned Especially, I also express my gratitude to my lecturers,

Ms Truong Thi Thanh Nga and Ms Do Thi Ngoc Nhi, Faculty of Foreign Languages at An Giang University, who assisted me in completing the internship and report In addition, Ms Nhi is also my instructor in this practicing time Next, I would like to sincerely thank the Board of Directors and the staff of Hoa Binh 1 Hotel and Restaurant for helping and creating favorable conditions for me to learn and practice during my internship here Beside that, I also send

my deep thank to Mr Nguyen Van Nghiem - Restaurant Manager of Hoa Binh 1 Hotel and Restaurant, who is the instructor He gave necessary advice, helped, and shared many skills and experiences in the restaurant Although I only worked for a short time, I felt very happy and learned many new and useful things

In addition, I am extremely grateful to my family for encouraging and taking care of me during the practicing time My family is a source of motivation to overcome this challenging period Moreover, I want to thank my friends, who are

my partners at that time and they always support and share a lot of documents that help me have lots of information to complete my report

Finally, during the practicing time and completing the report, I cannot avoid mistakes, I hope to receive help and suggestions from lecturers and the staff of Hoa Binh 1 Hotel and Restaurant

I sincerely thank you

L I ST OF PI CTURES AND CHART

Picture 1: Hoa Binh 1 Hotel and Restaurant

Picture 2: The restaurant A

Picture 3: The restaurant B

Picture 4: The first floor restaurant

Picture 5: The second floor restaurant

Picture 6: Suite room and Superior Twin room

Picture 7: The eighth floor restaurant

Picture 8: Set up the table

Chart 1: The organization of Hoa Binh 1 Hotel and Restaurant

I PURPOSES:

In addition to the theoretical knowledge that I have learned in university for nearly 4 years, the internship is a very good opportunity for me to apply what I learned in real work The internship report plays an important role in the internship recording the whole process of practical experience This report is about the internship process such as the jobs, skills, experiences and lessons that

I have learned and applied during the past 2 months at Hoa Binh 1 Hotel and Restaurant

My report includes six main parts:

- General information about Hoa Binh 1 Hotel and Restaurant

- Describe the works that I have done during the internship

- Advantages in the internship

- Disadvantages in the internship

- Causes of disadvantages and solutions

- The things I have got in the internship

I I CONTENTS:

1 Gener al infor mation about Hoa Binh 1 Hotel and Restaur ant:

Picture 1 Hoa Binh 1 Hotel and Restaurant

1.1 I ntr oduction:

Hoa Binh 1 Hotel and Restaurant was built in 1993 with 1-star standard and after a period of time upgraded 3 stars standard and belongs to the Military Command of An Giang province This is one of the famous 3-star hotels and restaurants with quality services, reasonable prices, and attentive service in An Giang province Hoa Binh 1 Hotel and Restaurant has modern equipment, self-contained service, professional service style and modern architecture includes the entrance has the dove statues above is the bird symbol of peace and the big building has 8 floors In addition, there is a large restaurant in front of the building and a swimming pool behind the building All of this is arranged to link each other:

- Ground floor: Reception hall and Bar

- First floor: Restaurant Conference - Wedding

- Second floor: Dining rooms, Conference rooms and Wellness area: Massage, Steam bath, Jacuzzi

- Third floor to seventh floor: 60 comfortable and luxurious rooms

- Eighth floor: Bar coffee, Breakfast and Buffet

1.2 L ocation:

Hoa Binh 1 Hotel and Restaurant is located in the city center Long Xuyen beside the financial, commercial, and administrative area of An Giang province and also located on the main traffic road, connecting with the southwestern provinces and Cambodia

Address: No.130, Tran Hung Dao Street, My Binh Ward, Long Xuyen City,

An Giang Province

Phone: 0296 6252 999 or 0296 6250 434

Website: http://www.hoabinhhotel.vn

1.3 Or ganization:

Chart 1 The organization of Hoa Binh1 Hotel and Restaurant

Director

Deputy of Restaurant Department

Director

Restaurant

Manager

Executive Chef

Head of Front Office Manager Department

Head of Housekeeper Department

Head of Sale and Marketing Department

Receptionist Bellman

Chambermaid Laundry Locker Attendant

Technical Department

Security Department

Staff

Hoa Binh 1 Hotel and Restaurant has a clear organizational structure with the experienced and professional staff from which the work can be divided especially for each department Although Hoa Binh 1 Hotel and Restaurant divides each department with its tasks, there are links among departments to help and support each other to complete the work

1.4 Ser vices:

Hoa Binh 1 serves hotels and restaurants with modern equipment, professional service, spacious and luxurious space Hoa Binh 1 Hotel and Restaurant includes

8 floors and a large restaurant with diverse services:

The ground floor consists of a Reception hall where customers check in to stay

at the hotel and Bar serves refreshments with ample space In addition, there is a large restaurant located on the ground floor to serve and organize the conference and wedding with a capacity of more than 500 guests The large restaurant is divided into 2 areas: A and B On the one hand, restaurant A is a suitable place to organize wedding parties, celebrations, and conferences on a large scale with spacious and comfortable space

Picture 2 Restaurant A

On the other hand, restaurant B is located next to restaurant A, which is suitable for small-scale events, meetings, conferences with less than 100 guests, and celebrations and birthday parties bring a cozy family atmosphere Both the

restaurant A and B are equipped with air conditioning and technical equipment to meet the needs of customers

Picture 3 Restaurant B The first floor restaurant which is located on the first floor of the hotel has a semicircular lobby and an area of 168 square meters It is the right place to organize conferences, festivals, weddings with a medium scale such as 260 guests weddings or 180 guests conferences Although the first floor restaurant is smaller than the large restaurant, it still offers good space and good service Beside that, this restaurant is designed with simple and airy space to create a pleasant feeling for customers and is also equipped with essential equipment such

as air-conditioning and projectors to serve customers

Picture 4 The first floor restaurant

In addition to large restaurants, Hoa Binh 1 also has dining rooms for customers who like private spaces The second floor restaurant consists of 5 air-conditioned dining rooms to serve à la carte, Don Ca Tai Tu and organize celebrations, birthday parties and family parties from 10 to 60 guests therein room 1 is called the conference room 1, which is a suitable place to organize conferences, seminars, parties, birthday parties on a small scale Beside that, the massage service also operates on the second floor with a separate area for customers who need health care and relaxation The second floor restaurant is a suitable place for customers to enjoy and relax with private and comfortable space

Picture 5 The second floor restaurant

Besides the restaurant, the hotel is the strength of Hoa Binh 1 that has 60 rooms from the third floor to the seventh floor The hotel has 6 types of rooms including Suite, Deluxe, Superior Twin, Superior Double, Standard Twin, and Standard Double The hotel rooms have luxurious space, spacious and open views to create a feeling of relaxation and comfort for customers In addition, each room is equipped with the necessary equipment and the best services Depending on the room type, there will be different prices but still, have good services and amenities

Picture 6 Suite room and Superior Twin roomFinally, the eighth floor restaurant is the area serving breakfast, buffet, and coffee The eighth floor restaurant is located at the highest point of the building that is designed with air-conditioning and outdoor areas so that customers can easily choose the right space for themselves and can enjoy the whole view scene

of Long Xuyen city from here The eighth floor restaurant is also the perfect place for customers to enjoy the moment of sunrise and sunset Every morning, the restaurant is open for breakfast from 6 am to 9:30 am with a varied menu with many popular dishes such as Com Tam, beef steak, fried egg with bread, and rice noodles with pork, beef and chicken The diverse breakfast menu helps customers easily choose the food that suits their taste As for the buffet, when the customers stay at Hoa Binh 1 Hotel and Restaurant, they will be able to use the buffet at no extra charge The buffet also opens the same opening hours as the breakfast service But usually, until 7 am, the customers use the buffet The buffet serves dishes such as Com Tam Long Xuyen, soup, vermicelli, rice

noodles, beverages such as coffee, milk, tea, or soft drinks and desserts The buffet menu will be changed every day with a variety of dishes Beside that, the restaurant bar on the eighth floor also serves a variety of beverages with a varied menu such as coffee, soft drinks, and beer and is open all day In addition, the eighth floor restaurant is also a suitable place to hold weddings, birthdays and parties with a small number with a capacity of 50 to 100 guests Moreover, this restaurant also serves lunch and dinner for customers with many delicious dishes

Picture 7 The eighth floor restaurant Besides the main services, Hoa Binh 1 Hotel and Restaurant also has support services such as souvenir sales, airline tickets, train tickets, currency exchange, associating with domestic and foreign travel agencies Hoa Binh 1 has many services and those services are linked together to provide the best quality and service for customers Hoa Binh 1 Hotel and Restaurant serves 24/24 to meet customers' needs at all times

2 Descr ibe the wor ks that I have done dur ing the inter nship:

My internship started from February 22 to April 18 at Hoa Binh 1 Hotel and Restaurant In previous semesters, I have studied the restaurant profession, so I have been equipped with some basic knowledge of the restaurant industry, which helps me to apply in real work this time My main work is as a waitress and I usually serve weddings, conferences, dining room, buffet, breakfast and coffee But on days without weddings or conferences, I mostly work at buffet, breakfast and coffee The places I normally work are at the large restaurant, the first floor, second floor and eighth floor restaurant At Hoa Binh 1 Hotel and Restaurant, the internship has two main work shifts: morning shift (from 6 am to 2 pm and includes the buffet at the eighth floor restaurant) and afternoon shift (from 2 pm

to 10 pm) So, I work one shift per week

Hoa Binh 1 Hotel and Restaurant has a modern design, spacious space, quality service and professional service, which is a suitable place On the first day, I started working, I was surprised because I had to serve a wedding party of about 23 tables But with the enthusiastic guidance from the staff and the job is also quite easy, I finished the job that day To have a complete wedding party, the restaurant must prepare step by step Firstly, I arranged the tables and chairs neatly to make sure there are enough seats for each table Secondly, I set up the dining table such as cups, plates, spoons, chopsticks, and napkins with the model given by the manager These must be in the correct position and seat of the customer To make the table more beautiful, the restaurant was decorated with the vases and I brought and placed them in the middle of the table After that, I put the menu on each table Each wedding party has a different menu, each menu has its sauce I looked at what the menu consisted of and prepared the appropriate sauces for those dishes After preparing, I put that sauce on the table first In the time of waiting the party began, I prepared the waiting table, normally each party had 2 or 3 waiting tables and it was placed near the waitress for more convenience during the service when the guests requested A waiting table includes cups, plates, spoons, chopsticks, glasses and sauces I also set beverages