Báo cáo thực tập tốt nghiệp: Specialist skills and knowledge in hospitability industry at Hoa Binh 1 Hotel and restaurant

With 3-star standard it is always recognized by the State as a place with a wide and convenient view in the city of Long Xuyen especially the hotel is arranged to link each area includin

ACK NOWL EDGEM ENT

An internship is a good skill for students to have life experiences It is the most memorable time for me because it has recorded many memories and help from

my teachers, family and friends I am very happy to receive the attention and support of the school during my internship and want to send to them the deepest thanks from the depths of my heart

Firstly, I would like to my convey my sincere gratitude to my instructor for instructing me procedure to do the internship Mrs NGUYEN THI ANH GUONG , Faculty of Foreign Languages, An Giang University, who was abundantly helpful and offered invaluable assistance support and guidance She shared with me a lot of knowledge to prepare for a good inventory during the internship, and at the same time always supported and gave many good ideas to complete the report better Without her help I would not be able to complete this task very well In addition, I would like to my deep thanks to Mrs TRUONG THI THANH NGA, Department of Foreign Languages, An Giang University She helped me as well as contacted me and found a good internship place to me Secondly, I would like to thank all the English teachers at the Department of Foreign Languages of An Giang University for providing me with in-depth knowledge of English as well as vocational training before graduated That gave

me the opportunity to practice my knowledge in real life to gain a lot of work experience as well as to have a good preparation for my future

Thirdly, I would like to send a special thank you to Hoa Binh 1 Hotel- restaurant for giving me the opportunity to complete this internship, Mr Nghiem - Restaurant Adminitrator and Mr Loc is a Restaurant Deputy Adminitrator They are always enthusiastic and willing to welcome me to work as an official employee of Hoa Binh 1 Besides that, they always guide me to practice in the best way, teach professional skills to prepare for the future Moreover, I am also thankful to all other staff of Hoa Binh 1 who extended their wholehearted cooperation to me

Finally, I want to send my last thank to those of my family and my friends who made me able to complete this task Without the help and support of them this report would never be completed

TABL E OF CONTENT

ACK NOWL EDGEM ENTS 1

TABL E OF CONTENT 3

L I ST OF PI CTURES, CHART AND TABL E 4

PART A: OBJECTI VES 5

PART B: CONTENTS 6

I DESCRI PTI ON OF I NTERNSHI P COM PANY 6

1 I ntr oduction 6

2 L ocation 7

3 Gener al scales and Facilities 7

4 Business oper ation 9

4.1 Accommodation 9

4.2 Food and Bever age 15

4.3 Wedding and Event 15

I I I NTERNSHI P ACTI VI TI ES 16

1 Descr ibe the j obs dur ing pr acticing time 16

2 Advantages and Disadvantages 18

3 Exper ience lear nt fr om the I nter nship 19

I I I CONCL USI ON AND SUGGESTI ONS OF THE I NTERNSHI P 19

1 Conclusion 19

2 Suggestions for the inter nship company 20

3 Suggestions for For eign L anguage Faculty at An Giang Univer sity 20 REFERENCES 21

L I ST OF PI CTURES

Picture 1: Hoa Binh 1 Hotel and Restaurant 6

Picture 2: First floor restaurant 8

Picture 3: Suite room 10

Picture 4: Deluxe room 10

Picture 5: Superior room 11

Picture 6: Standard room 11

Picture 7: Conference restaurant 12

Picture 8: Outdoor Swimming Pool 13

Picture 9: Private Dining Room 13

Picture 10: Eighth Floor 14

Picture 11: The 8th floor balcony 14

Picture 12: Decorate a wedding party 15

Picture 13: Set up the party 16

PART A: OBJECTI VES Internship brings students chances to practice what learned at university as well

as gives them chances learning more useful knowledge, help them to get job more easily and give them a taste of what a profession is like, help them build their resume and let them meet people who can help them in their career I believe that it is a good opportunity to improve my skills as well as develop myself, especially it helps me providing important knowledge in the future and it

is the basic foundation for my future career and it also helps us to be more confident and less confused when facing with reality I choose Hoa Binh 1 Hotel Restaurant with 3-star standard for my internship I think this is a professional working environment and it will help me develop myself in the best way It is a place full of modern equipment and good facilities so I am sure it is a place of good practice and high quality for students to learn from a lot of experience I hope that after this practice, I can learn many useful skills for myself such as communication skills, teamwork skills, problem solving skills Two months might not be a long time for me to get all of what I need to fulfill my skills However, it can be said that it is the time when I tried my best to take up what I have learned in school The most important thing I expect is being able to apply what i studied into the real life

in 2009 On December 24, 2010, Hoa Binh 1 Hotel- restaurant was officially put into operation

Hoa Binh 1 hotel- restaurant is one of the tourism activity systems of Hoa Binh club It belongs to the military command of An Giang Provine It is very convenient for guests From the above of restaurant, they can see the view of city

at night With 3-star standard it is always recognized by the State as a place with

a wide and convenient view in the city of Long Xuyen especially the hotel is arranged to link each area including Ground floor, first floor, second floor, third floor to seventh floor and eighthfloor

Moreover, Supporting services such as: souvenir sales, airline tickets, train tickets, currency exchange, linking with travel companies that organize domestic and international tours

2 L ocation

The hotel is located in the city center Long Xuyen, An Giang Province The hotel

is the only one of the main traffic road connecting with the Southwestern provinces and the kingdom of Cambodia

Address: No 130, Tran Hung Dao Street, My Binh Ward, Long Xuyen City, An Giang Province

Phone:

+ Reception Department: 0296.6250.440

+ Sales Department: 0296.6250.434

Email: pkdhoabinhhotel@gmail.com

3 Gener al scale and facilities:

Hoa Binh 1 has modern facilities and providing good service with the huge invested, which varies slightly from year to year Besides, with its luxurious design Hoa Binh 1 hotel and restaurant is always favored by everyone, with the right choice for all types of guests The whole system is designed with a very harmonious overall from the reception hall area to the location of the high floors

to create an impressive point The materials used are very solid to give the appeal

With luxurious design, Hoa Binh 1 includes a large restaurant that can accommodate about five hundred to six hundred guests and includes 8 floors building:

Ground Floor: Hoa Binh 1 Hotel- Restaurant has a large lobby at ground floor This is where to receive customers It is extensively designed and divided into different areas including a reception hall with a capacity of about three hundred seats Next is a refreshment bar displayed with a variety of drinks for guests to relax and that is where the wedding reception can accommodate about 500 guests

First floor: The first floor of the hotel with an area of one hundred and sixty eight square meters that can hold conferences, parties, weddings with a capacity of about three hundred guests In addition, the restaurant on the first floor can decorate a theater serving a cultural program with a number of about one hundred and eighty guests and a study space of about one hundred guests

(Picture 2: First floor restaurant) Second Floor: The second floor of the restaurant includes five separate dining rooms, designed with full amenities such as air-conditioning, serving different types of amateurs and birthday party with a capacity of about ten to sixty guests Furthermore it is included massage room, health club The massage is the linking service

Third Floor to seventh floor: There are sixty rooms being able to accommodate up to one hundred and twenty guests Hoa Binh 1 hotel has sixty rooms to rent from the third floor to the seventh floor Sixty rooms include five suite rooms, five deluxe rooms, ten superior rooms, thirty nine standard rooms and one room for housekeeper It has twelve rooms each floor Each floor only has one suite room and one deluxe room The room tariff:

Suite room: 1.990.000 Vietnam Dong

Deluxe room: 1.580.000 Vietnam Dong

Superior room: 1.060.000 Vietnam Dong

Standard room: 790.000 Vietnam Dong

Check-in time: 2:00 PM and Check- out time: 12:00 afternoon

Late check- out to 5:00 PM charge 50%, after 5:00 PM full charge

Eighth floor: There is a bar coffee serving breakfast especially there is a buffet counter that operates every day

4 Business oper ation

4.1 Accommodation Hoa Binh 1 hotel-restaurant features sixty room categories to accommodate all travellers Modern and spacious room help you rest easily as you and your family spend time marveling Hoa Binh 1 hotel-restaurant Each room has its own space

to create an impression and have different attractions Enjoy soft-as-clouds beds and room types to fit any preference at hoa binh 1 hotel

Suite room is located right in front of the hotel, is a high class room overlooking Chau Doc with immense river views that hope to give you unforgettable impressions Perfect for those looking for a spacious accommodation, superior suite features a separate living room, luxury rain shower, bathtub, safe box, Suite room is designed with luxurious wooden furniture with an area of thirty-two square meters Suite room is designed with luxurious wooden furniture with an area of thirty-two square meters Perfect for those looking for a spacious accommodation, superior suite features a separate living room, luxury rain shower, bathtub, safe box, Television, silkworm standing and lying, water heater, hairdryer, two air

(Picture 3: Suite Room- Price: 1.990.000 Vietnam Dong)

Deluxe room: Deluxe is located in front of the hotel with an area of twenty-eight square meters, is a luxurious room with a view of the Long Xuyen city gives guests the feeling of immersing in the city at night through the glass window It is designed with a luxurious double bed Inside the room is fully decorated with amenities such as: television, safe, two telephones, fruits, air conditioning, hairdryer, bathroom, water heater,

(Picture 4: Deluxe room- Price: 1.580.000 Vietnam Dong)

Superior twin room: A contemporary new design with a truly comfortable feel It is a room with a panoramic view of the river countryside, creating a

relaxing, romantic feeling for you when stopping to rest with an area of twenty-six square meters, it is decorated with wooden furniture with modern equipment Superior room features with twin beds, a luxury rain shower, bathtub, safe box, amenities, free Wifi, LCD television, tea or coffee facilities

(Picture 5: Superior twin room- Price: 1.060.000 Vietnam Dong)

Standard room: Standard is a standard room with an ideal space suitable for many types of guests wishing to rest and experience the feeling of enjoying urban life in the river area with an area of twenty-four square meters, with interior decoration wooden furniture is luxurious, modern and makes an impression on guests Inside includes television, phone, mini bar, bathtub, fruit, hairdryer,

(Picture 6: Standard room Price: 790.000 Vietnam Dong)

Conference restaurant, decorated in a luxurious European style It is designed quite luxurious, really suitable for a luxury wedding, creating attractive with a capacity of about 50 to 60 banquet tables Besides, the lobby area can be expanded flexibly to create a comfortable space In addition, Hoa Binh 1 conference restaurant is located in a secure area, convenient for traffic during peak hours to ensure your safety, flexibly and perfectly serve important meetings

(Picture 7: Conference restaurant)

Outdoor Swimming Pool: It was located behind the hotel at a depth of two meters Guests can blend into a comfortable and pleasant space to create an attraction, relax after a tiring workout

(Picture 8: Outdoor swimming pool) Private Dining Room: It is always served and prepared carefully before the guests arrive, where it can hold birthday parties, entertainment, exchange parties, with a capacity of about twenty to thirty guests Inside there is always a comfortable space that is luxuriously designed to enjoy the natural scenery outside

(Picture 9: Private Dining Room)

Eighth floor: There are bar coffee, breakfast, entertainment Moreover, the buffet will be served every morning of the week starting from 6h00 am to 9:30 am with many dishes changed every day The dishes are processed by the chef at the restaurant to ensure hygiene, creating delicious dishes for you The buffet counter has about thirty Asian dishes, which are beautifully decorated, impressive and attractive

(Picture 10: Eighth Floor)

The 8th floor balcony: There is also a balcony on this floor that is very spacious and airy, comfortable with surrounding plants and vines above, creating a comfortable feeling to enjoy the natural air

of the wind and the scent of flowers So it's the perfect place to enjoy meals and drinks and chat with friends and family

(Picture 11: The 8th floor balcony)

4.2 Food and Bever age Customers are eating more simply and healthfully when dining out They want menu items made with high-quality greens, grains and proteins, among other things Restaurants who cater to their needs win their loyalty Therefore, Hoa Binh 1 hotel and restaurant always has the best choice for guests This is not only

a good environment for children to play and make new friends but also a good place to meet partners for discussing work because of comfort and convenience

It is located in the eighth floor with a spacious and cool space, it always makes a highlight to guest, so it can easily find it and it offers the following services: Morning: bar coffee, breakfast, refreshments

Afternoon: serving office lunch

Evening: serving refreshments

Breakfast menu often has many famous dishes in Vietnam such as pho, Hue beef vermicelli, dry fried noodles combined with beef to create the aroma of beef, steamed pork and bread, omelet and bread, steamed rice and grilled pork There are coffee with a variety of drinks such as fresh fruits, smoothies, but tercream, soda, and other grains The restaurant has served some kinds of foods cooked from chicken, beef, pork, seafood or venison for the lunch Therefore, Hoa Binh

1 hotel and restaurant always has the best choice for all types of guests

4.3 Wedding and Event

Hoa Binh1 hotel and restaurant

is the perfect place, the best choice for a variety of parties such as weddings, birthday parties, events and conferences along with other small parties With a luxurious design process with different types of fresh

Picture 12: Decorate a wedding party)