Internship report in f&b department báo cáo thực tập fb

WMC Corporation...4 1.1 Introduction to Windsor Estate Management Group Joint Stock Company ...4 1.2 History of establishment and development of WMC Group...5 2.. Next, I would like to t

VIET NAM GENERAL CONFEDERATION OF LABOR

TON DUC THANG UNIVERSITY

FACULTY OF BUSINESS ADMINISTRATION

INTERNSHIP REPORT IN F&B

DEPARTMENT

Supervisor name: Mrs MAI, Mrs MỸ

Student name: TRẦN THỊ THÚY VY

Student ID: 721H0238

Class: 21H70501

Major: HOSPITALITY MANAGEMENT

Academic year: 2021-2022

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Ho Chi Minh City, JUNE 2022 AUGUST 2022

NÔ9I DUNG

THANK YOU 3

I About the hotel 4

1 WMC Corporation 4

1.1 Introduction to Windsor Estate Management Group Joint Stock Company 4

1.2 History of establishment and development of WMC Group 5

2 Overview of Windsor Plaza Hotel 5

2.1 Location 5

2.2 Important milestones in the development of the hotel 5

3 Target activities and services 6

4 Organization chart of the hotel and the functions and duties of the departments 10

4.1 Organizational chart of the hotel 10

4.2 Functions and duties of the departments of 10

II Internship process 14

1 Ngan Dinh Restaurant 14

1.1 Ngan Dinh restaurant overview 14

1.2 Some typical awards 15

1.4 Products and services at Ngan Dinh restaurant 15

2 The internship period and the main tasks performed during the internship 16

2.1 Internship period 16

2.2 Main tasks to be practiced 17

3 Difficulties and advantages when practicing 17

4 Compare what has been learned against the set goals before starting the practice: 18

5 Ways to overcome difficulties and the knowledge, skills and experiences learned 18

III Recommendations after the internship 19

CONCLUSION 21

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THANK YOU

First of all, I would like to thank Ms Nguyen Thi Mai Tram and Mr Nguyen Hai Nam for guiding me to prepare this graduation report

Next, I would like to thank the Board of Directors of WINDSOR PLAZA HOTEL and the officers and employees of the department at NGAN DINH restaurant who have always enthusiastically helped, advised and always created the best conditions so that I can complete this report

During the internship, I have seen a lot of new practical knowledge, which I need to learn

a lot, so it is inevitable that there are shortcomings in the process of understanding, evaluating and presenting some solutions Perfecting the service process for the NGAN DINH restaurant Looking forward to the help and sympathy of the hotel and teachers

Finally, I would like to send my best wishes to the teachers, instructors, and the entire leadership team, officers and employees of the NGAN DINH restaurant department, good health and much success in your career career and life

Wishing WINDSOR PLAZA HOTEL and NGAN DINH restaurant to always be strong and develop more in the future

I sincerely thank you!

Ho Chi Minh City, August 10, 2022

Students perform

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I About the hotel

1 WMC Corporation

Windsor Property Management Group Joint Stock Company (WMC GROUP) is a leading hotel, restaurant, and serviced apartment management company in Ho Chi Minh City, Vietnam

With the mission and strategic vision planned sustainably from the company's leadership, WMC Group is gradually asserting, expanding and developing into one of the leading real estate service management companies in Vietnam and Asia

1.1 Introduction to Windsor Estate Management Group Joint Stock Company

Company name: Windsor Property Management Group Corporation English name: Windsor

Property Management Group Corporation Short name: WMC GROUP

Tax code: 0305012144

Address: 193-203 Tran Hung Dao, p Ms Giang District 1, HCMC

Phone: (84-8) 38336688 - Fax: (84-8) 38 336888

Website: WWW.wmcvietnam.com Email: info@wmcvietnam.com

The first issue dated 17/05/2007, replacing the 11th number changed on 16/02/2012 of Windsor Estate Management Group Joint Stock Company Currently, WMC is known as a consulting and management group for restaurants, hotels, apartments for rent and office buildings in Ho Chi Minh City

1.2 History of establishment and development of WMC Group

- 2007: was established under the name VINA Asset Management Joint Stock Company (VINA ENTERPRISE MANAGEMENT CORPORATION), abbreviated as EMC - VINA

- 2011: EMC was renamed WINDSOR REAL ESTATE MANAGEMENT JOINT STOCK COMPANY, abbreviated as WMC (Windsor Real Estate Management Corporation)

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COMPANY, abbreviated as WMC Group (Windsor Property Management)

2 Overview of Windsor Plaza Hotel

2.1 Location

Address: 18 An Duong Vuong, District 5, City Ho Chi Minh, Vietnam

Located in the cultural and historical intersection of Ho Chi Minh City (HCMC), 25 minutes away from Tan Son Nhat International Airport, Windsor Plaza Hotel offers relaxing experiences Travel, travel, shopping and entertainment bring the perfect resort, travel, travel, shopping and entertainment experiences

2.2 Important milestones in the development of the hotel

- Windsor Plaza Hotel is pleased to welcome 60 of the nation's most beautiful, talented, and intelligent contestants to compete in the semi-finals of the "Miss Beauty and Success 2009" contest

- Windsor Plaza Hotel is proud to be the place to stay for 87 beauties participating in the semi-final round of the Southern region of the contest "Miss Ethnicity of Vietnam" from November 12-15, 2011

- Manager Yu Zhi Da of Windsor plaza hotel has just been awarded the Gold award as the rank, category of Asian cuisine at the Asia Platinum Awards ceremony (HAPA) 2011-2013 This award honors outstanding activities in a Southeast Asian hospitality company and recognizes the capabilities of individuals and groups operating in the fields of restaurants, hotels and resorts

- On October 17, 2011, Windsor Plaza Hotel was honored as one of the top 10 5-star hotels in Vietnam by the Vietnam National Administration of Tourism in collaboration with the Vietnam Tourism Association This is the second time the Windsor Plaza Hotel has received this award

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shopping and restaurants in District 1.

- Honored in the Top 10 5-star hotels in Vietnam, Windsor Plaza is the ideal destination for visitors to Ho Chi Minh City

- As the tallest building in District 5 with a panoramic view of the city, the hotel has 405 luxuriously designed rooms with many modern facilities, special customer services

3 Target activities and services

⇰ Target Activity

Becoming a popular five-star hotel in Ho Chi Minh City Ho Chi Minh City is attractive from the beginning and comfortable with friendly and gentle service style

⇰ Other types of services

Shopping for services

- An Dong Trade Center: Starting from the ground floor of Windsor Plaza Hotel Open

window: 8 hours - 22 hours An Dong Trade Center with 3 floors according to the Vietnamese communication system is arranged reasonably and eye-catching in a spacious and cool space Here you can find everything from fashion, jewelry, gems, handicrafts, to household goods and imported food Right in the shopping area, there are services: banking, electricity and outdoor coffee - Windsor Spa & Massage: An Dong Health Club will give your body a complete solution Our services that I cover include full body massages and foot massages for both men and women

- Fitness Center: Located on the 24th floor of Windsor Plaza Hotel, open: 6am to 10pm To

maintain your fitness and fitness routine, visit our newly renovated beauty salon The modern machines, many functions and the airy view from above, the goal through the glass door will help customers practice most effectively After moments of fatigue from operation, you can let yourself be pampered in the steam room and bathroom right next door

- Dance America : Located on the 3rd floor of Windsor Plaza Hotel, right in the middle of the

commercial center, the old fall of the Chinese people in Saigon - Cho Lon area It is a luxurious and majestic entertainment place

- Conference room: The convention center on the 6th floor of Windsor Plaza hotel has a

capacity of up to 450 people, which can be flexibly separated into many meeting rooms and small meeting rooms to suit customers' requirements Besides, the audio-visual system equipment appears with a dedicated and professional team that is always ready to answer all the diverse requirements of customers

- Banquet hall: Windsor Plaza Hotel's banquet includes many parties and flexible banquet

rooms, which can be split into small rooms or combined into large rooms at the request of guests

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professional and dedicated staff, contributing to the prestige of the hotel We also equip a complete and modern listening equipment system to always be ready to best meet all diverse requirements of customers

⇰ Service cuisine

- Café Central An Dong: 4th floor, Windsor Plaza Hotel, open from 6am to 10pm Discover a

food tour around the world right at Café Central An Dong in the most epic buffet, the best price

in Saigon! The restaurant serves delicious Vietnamese dishes to famous dishes You will certainly not hesitate before a rich buffet evening with more than 170 delicious dishes In addition, attractive dishes made by the unit are always ready for customers to choose TOTT Bar

& Restaurant: 25th floor, Windsor Plaza Hotel, open from 18:00 to 23:00 Having dinner at the

"top of the street" - Top of the Town restaurant - the highest place of the hotel, you will surely keep the unforgettable ones Ngan Dinh Restaurant: Authentic Chinese Taste, located on 5th floor, Windsor Plaza Hotel Open window from 7:30 - 14:00 and 17:00 - 22:00 Come and experience a special appetite at Saigon's best Trung Hoa restaurant - Ngan Dinh restaurant, a long-known source with chefs from Guangzhou-China Ngan Dinh Restaurant specializes in serving Dim Sum list dishes and Cantonese, Chaozhou, Sichuan delicacies for menu and dinner Especially, in the evening, customers can choose fresh seafood: fish, shrimp, crab, oysters, right at the pond next to the entrance There are 12 private dining rooms with a capacity of 12-40 people each

⇰ Lodging

Windsor Plaza Hotel has 386 rooms, starting from the 9th floor All rooms have a beautiful, panoramic view of the historic Cho Lon area of the city Whether traveling or commercial, for a short time or for a long time, Windsor Plaza hotel always provides a full range of facilities and services to meet the diverse needs of customers

- Deluxe: The hotel offers 216 spacious Deluxe rooms with eye-catching design Located from

the 9th floor of the tallest building in District 5, you can catch the fresh wind from the window of the Deluxe room and see the collapsed scene of the neighborhood and many beauties of old Saigon I am in a refreshing and warm resort space with singles or doubles Deluxe rooms are equipped with LCD TV with the transport system to media to the room as well as, work desk with internet connection (network wires and sockets are not available), large wardrobe to satisfy both storage needs guest room, along with a bathroom with a bathtub and shower

- Premiere Deluxe: The hotel offers 42 Premiere Deluxe rooms with an area of over 32m2 that

are fully carpeted Each room has a double or twin layout, and has a convenient work area with internet connection (wired and socket available) with standard furniture and 2 stylish sofas

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with attractive international TV system serving continuously throughout the day, or choose to enjoy special movies via modern DVD equipped in the room Guests can comfortably arrange their clothes and belongings with a comprehensive wardrobe and safety In particular, the bathroom is equipped with many amenities, bringing moments of relaxation and refreshment after a long day of discreet sightseeing or work

- Executive: With an area of 25 - 30m2 with carpeted floors, the Executive Room is a relaxing,

fantasy place for busy businessmen Many attached facilities such as a modern meeting room next to the hotel, use the luxury lobby (Executive Lounge) of the hotel In each operating room,

in addition to the resort space, you can combine convenient working with regular internet connection and fully equipped equipment Windsor Plaza Hotel provides quick check-in and check-out service, saving you time for work

- Junior Suite: The hotel has 10 Junior Suite rooms with an area of 34 - 40m2 Relaxing resort space with luxurious furniture, high-class carpeted floors, equipped with 2 types of stylish and reclining bathtubs and added "Good night" housekeeping service to lull a warm sleep Each room has a 32" TV with an international TV system and DVD player ready to help you relax with classic movies Taking a moment to look at the whole Chinatown through the window, you will find it interesting with her own discoveries of her own beauty bearing many historical traces

from every interior detail - Phòng Executive Suite: Executive Suite offers a relaxing space,

high-class facilities, giving customers moments of rest and relaxation after a day of work or sightseeing The room is 48m2 wide with the bedroom as the output, connecting the information

to the living room with high-level errors Each room is connected to the internet, has a 32-inch LCD TV, a DVD player and a large standard desk designed for work or entertainment In particular, guests can enjoy an answering service and check-out on site

- Terrace Suite: Terrace Suite is specially designed with an area of 52 - 80m2, including a large

balcony You will feel the difference when sipping a glass of homemade cool water at the in-room mini bar or server, leisurely enjoying the panoramic view of the city from above Living room and bedroom are independently designed and equipped with 40" and 32" LCD TVs with diverse international channels, respectively

- Executive Plaza Suite: Executive Plaza Suite room is 68m2 wide with separate designed

living room and bedroom Each room is equipped with modern furniture and high quality marble carpet floors In the spacious space, the dining, working and bathroom areas for guests are well arranged, bringing convenience and comfort like home The bedroom is stylishly designed, integrated with a 32" LCD TV with a variety of international TV channels, with convenient access to the large bathroom equipped with two stylish bathtubs and freestanding bathtubs

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- Windsor Suite: The luxurious Windsor Suite room is 80m2 wide, with separate living room

and bedroom design, and provides additional bathrooms and separate bedrooms for guests, for the perfect resort space Shake off the fatigue at the end of the day, take a relaxing dip in the Jacuzzi or freestanding tub, enjoy the quiet and pure atmosphere thanks to its independent design from the dining and working areas The entire floor is covered with high-class marble carpet, luxurious interior with soundproof glass windows, keeping the privacy space intact

- Presidential Suite: Designed in a royal style, the Presidential Suite room is up to 120m2 wide

and is lined with high-class marble carpet Two spacious bedrooms, featuring a bed like a king's bed The regal look of the room exudes

4 Organization chart of the hotel and the functions and duties of the departments

4.1 Organizational chart of the hotel

Organizational structure of Windsor Plaza Hotel (Source: Windsor Plaza Hotel Human Resources Department)

4.2 Functions and duties of the departments of

The Hotel Management Board: Including General Director, Deputy General Director,

Assistant General Director, Executive Director, General Secretary, Directors of divisions/departments, Heads / Management of parts

Function: Manage and operate the hotel, responsible for the success or failure of the

hotel's business

Duties: Managing and operating the entire business activities of the hotel in general, the

head of each department/department is responsible for the service quality and work

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train employees - set rules and regulations at the workplace - sign and approve the remuneration regime for employees - evaluate employees for review and reward or the corresponding discipline

⇰ Accounting Department:

Function: Manage and decide on financial strategies; find capital, source of funds for the

hotel monitor, manage and report receipts, expenditures, liabilities

Tasks: Prepare documents in the formation and use of capital, prepare documents to

determine results of business of each department and of the whole hotel - make monthly, quarterly and yearly financial statements and manage and supervise revenue and expenditure

⇰ Human Resources Department:

Duties: Organize and arrange officers and employees - promulgate institutions and

working regulations - monitor and evaluate employees of departments and receive comments from superiors and managers Direct employees - organize the recruitment and training of employees

⇰ Technical Department:

Function: Manage and supervise technical systems and equipment in the hotel to ensure

good operation, without problems or malfunctions during operation

Duties: Monitor and regularly maintain equipment in the hotel - repair tools and

equipment when required by other departments - perform stage decoration work, prepare sound for the hall when the hotel has a conference, seminar or upon request

⇰ Sales Department:

Function: Searching for customers for other departments such as housekeeping department, restaurant department, etc., expanding the market, attracting potential

customers for the hotel General business department includes: Sales and Marketing department

Tasks: Planning to find customers - marketing products - researching markets,

competitors - statistics, analysis, evaluating business performance of the hotel - surveying customers to give suggestions to customers superiors in effectively renewing and upgrading services

⇰ Security Room:

Function: Ensuring the safety of customers, hotel properties and customers,responsible for security in the hotel

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