internship report in housekeeping department 2

The hotel was opened to the public on Christmas Eve 1959, when the city was known as Saigon.. Opera View Suites: All non-smoking rooms at 90sqm with king-size Sealy Posturepedic bed, sep

VIET NAM GENERAL CONFEDERATION OF LABOR

TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION

ĐẠI HỌC TÔN ĐỨC THẮNG

INTERNSHIP REPORT IN

HOUSEKEEPING DEPARTMENT

Instructor's name: MS.BO NGOC QUYNH Group number: 6

Team member names: HUYNH NGO HUU TAL HA VU

CHUONG, TANG XUAN, NGUYEN HOANG THINH, PHAN THI CAM TU

Student ID: 720K0288,720K0203, Class: 20K70501

Major: HOUSEKEEPING MAGNEMENT Academic year: 2020-2024

Ho Chi Minh city, December 2022

TABLE OF CONTENT

TABLE OF CONTENT 2

CHAPTER 1: OVERVIEW OF HOTEI 4 1.1 HISTORY AND DEVELOPMENT 4 1.2 HOTEL AND OUTLETS DESCRIPTION 5 1.3 HOTEL STRUCTURE: ORGANIZATION CHART AND EXPLANATION ceccosssssccccssssstessscsssseeseeessese 10 CHAPTER 2 HOUSEKEEPINGDEPARTMENT 15 2.1 OVERVIEW OF HOUSEKEEPINGDEPARTMENT 15 2.2 ANALYZING CURRENT STATUS OF THE HOUSKEEPING DEPARMENT’S OPERATIONAL ACTIVITIES TO APPLY ENVIRONTMENT FRIENDLY BUSINESS IN CARAVELLE HOTEL 18 CHAPTER 3 EVALUATION & RECOMMENDATIONS

3.1 EVALUATION

3.2 RECOMMENDATION

CONCLUSION

18

18

18 18

INTRODUCTION

Overview about environment problem

Vietnam has a wide range of environmental concerns This is partly because to the impact of the Vietnam War, as well as the fact that Vietnam quickly industrialized after implementing the Doi Moi economic reforms in 1986 The State of the Environment 2001 report, released

by the government, lists land degradation, forest degradation, loss of biodiversity, water pollution, air pollution, and solid waste management among Vietnam's top environmental problems The concerns that the Vietnamese environmental movement is focused on, meanwhile, occasionally go outside of these formal classifications For instance, a 2007 World Bank research found that climate change has become a key worry since Vietnam is predicted to experience substantial impacts as a result of climate change in the years to come According to estimates, out of 183 industrial parks nationwide, more than 60% do not have a centralized wastewater treatment infrastructure Because only 60% to 70% of solid waste 1s collected in metropolitan areas, the infrastructure for drainage, wastewater treatment, and trash disposal cannot fulfill environmental protection standards The majority

of wastewater that contains oil, cleaning agents, colors, etc is thrown into untreated natural rivers and lakes The story of the Thi Vai River being contaminated for 14 years in a row by chemicals released by the Vedan MSG factory is one illustration that has garnered public attention

The reason for choosing this topic

Because we can see the current situation, the ecological environment is increasingly degraded over time due to many factors due to the influence of war, people's consciousness today, the era of industrialization is increasing strongly In order to have a better ecosystem

in the future for our time and the youth in the future, our group decided to choose this topic

to research, give an objective perspective and direction to improve the situation Vietnam's ecological system

1.1

CHAPTER 1: OVERVIEW OF HOTEL

HISTORY AND DEVELOPMENT

The Caravelle Hotel is located in Ho Chi Minh City, Vietnam The hotel was opened to the public on Christmas Eve 1959, when the city was known as Saigon Contemporary journalists noted its use of Italian marble, bullet-proof glass and a "state-of-the-art air- conditioning system and a Berliet private generator.”

Amid the 1960s, the Caravelle was domestic to the Australian Embassy safe haven, the New Zealand Embassy safe haven, and the Saigon bureaus of NBC, ABC and CBS As a center of communication, it played an imperative part within the Vietnam War The Declaration of the Eighteen got to be superior known as the Caravelle Pronouncement after a press conference to report it was held at the lodging It too got to be portion of Vietnam fiction and non-fiction writing, such as in Danielle Steele's novel "Message from Nam” and Morley Safer's journal "Flashbacks"

On the moming of August 25, 1964, at around 11:30 am, a bomb exploded in room 514,

on a floor occupied mostly by foreign journalists, who were all out on assignment Nine rooms were damaged, windows were blown out of several cars parked in the street, and a number of people were injured without fatalities

The Australian Embassy was protected by Australian Army soldiers As part of the draw- down of Australian forces in the country, these became the independent Australian Embassy Guard Platoon, Saigon which was stationed at the Caravelle Hotel from March

1972 until June 1973

Following the fall of Saigon in 1975, the hotel was taken over and operated by the government and renamed the Doc Lap (Independence) Hotel This name remained until

1998, when the Caravelle name was relaunched following refurbishment

When chief Phillip Noyce in 2002 overviewed Lam Child Square as a motion picture set for the emotional bombarding scene in Graham Greene’s The Quiet American, he chose

the Caravelle as a stand-in for the noteworthy Mainland Inn over the square It was not that the Caravelle looked anything just like the mainland, but the redesigns at the mainland and the fetched of shooting scenes at the inn ruled out the first as a choice As the ground floor of the Caravelle wore arrange makeup and a modern persona for its acting make a big appearance, on-screen characters within the motion picture moved into the Presidential Suites upstairs Lodging staff keep in mind the performing artist Michael Caine, who won an Oscar assignment for his portrayal of Thomas Fowler, as an amazingly obliging character Caine would take tea within the bar, chit chat with the eatery staff, and after finding that the inn buffet included cook meat and Yorkshire puddings, got to be a normal installation at the eatery

1.2 HOTELAND OUTLETS DESCRIPTION

Property Amenities of Caravelle Saigon Hotel:

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Room and Suites:

Deluxe: These rooms are approximately 34sqm

(365sqft) with a spacious walk-in vanity and shower including bathroom amenities from the Apelles Classic range and beautifully finished with imported marble throughout

Opera: Featuring large soundproofed windows

that offer delightful views of Saigon’s historic

Opera House Each comes with a 49” Samsung flat 45

screen TV, free Wi-Fi, and modern decor and

furnishings that give it a homely feel

Opera View Suites: All non-smoking rooms at 90sqm with king-size Sealy Posturepedic bed, separate living room and balcony offers view over Opera House

Heritage Suites: All non-smoking rooms at

104sqm with king-size Sealy Posturepedic bed,

separate living room, kitchen, powder room &

balcony

Diplomatic Suites: © Non-smoking room at 136sqm with king-size Sealy Posturepedic bed, separate living room, powder room & balcony

Presidential Suites: Non-smoking room at 136sqm

with king-size Sealy Posturepedic bed, distinctive

décor, separate living room, powder room & |

balcony

Features:

The Caravelle is known for its historic Saigon Saigon Bar, located on the rooftop and offering great city views, live music nightly, and pub fare The Martini Bar and the Champagne Corner are the other two bars here, and there are three well-known restaurants

as well: Reflections, which offers a seasonal menu; Nineteen, serving a renowned breakfast buffet and Sunday brunch; and Café de Opéra, which offers afternoon tea service and tapas The seventh floor of the hotel houses an upscale spa with a solid treatment menu and salon services, a pleasant fitness center with lots of machines, and a large outdoor pool complete with a bar The hotel also offers an on-site casino with gaming tables and slot machines, extensive meeting space, a business center, and concierge services Private transfers around town and to the airport can be booked at front desk Free Wi-Fi is available throughout

Reflections Restaurant: A fine-dining restaurant with a cosmopolitan outlook, Reflections’ award-winning team 1s dedicated to serving creative dishes from around the world to diners in the heart of Saigon

Buffet Nineteen: Flagship

restaurant Nineteen, named after

address at 19 Lam Son Square,

has grown a reputation in Saigon

for its unparalleled Nineteen isn’t

just about the seafood buffet

Everyday there are breakfast and

lunch buffets that include the

freshest and best quality produce that can be sourced in Vietnam and from abroad, including mouthwatering roasts, ribs, vegetables and salads

Café de ’Opéra: Cafe de l’Opera is quite possibly in the best location in our city, that’s

if you enjoy your views with a dash of history and a slice of modemity all rolled into one The cafe is located on the ground floor of the hotel on the corner of historic Dong Khoi Street and Lam Son Square, just metres across from Saigon’s iconic municipal theatre, better known as the Opera House

Saigon Saigon Rooftop Bar:

If only these walls could talk Saigon Saigon Rooftop Bar on the top floor of the hotel is one

of the few remaining bars in our rapidly-developing city with such a long and colourful history to tell Way before sky bars, craft beer and social media became ‘things’, drinks

flowed uninterrupted at Saigon Saigon Rooftop Bar from the very first moment the hotel opened way back in 1959 Not even a war could prevent thirsty politicians, journalists and soldiers from risking a sneaky happy hour beer on the patio and balconies that overlook the city and along with one of its most famous and historical streets

Events at Caravelle: Ten event spaces feature state of the art AV equipment and eye- catching décor making Caravelle Saigon the premier venue in the city for weddings, meetings, conferences, events and gala dinners The centerpiece of Caravelle Saigon’s event floor is the Caravelle Ballroom comprising 300sqm of floor space with a ceiling height of 4.7m The ballroom can be arranged into different configurations depending on the occasion and can cater up to a maximum of 400 It can also be conveniently divided into two separate event spaces if needed by a retractable wall The Opera Rooms overlooking the city’s historic Opera House feature large floor-to-ceiling windows allowing natural light to flood in and offer stunning views across the heart of the city All function rooms are fitted out with the latest in lighting and AV equipment supporting up to 4K and Ultra HD to ensure optimal guest experiences

13 HOTELSTRUCTURE: ORGANIZATION CHART AND EXPLANATION Investor: is the pioneer within the foundation and operation of the Eatery, to specifically arrange and coordinate the operation bearings, methodologies and methodologies of the eatery points to ceaselessly make strides financial proficiency and course At the same time, entirely tolerate by the proverb, arrangement and compliance agreeing to the arrangements of the law, to conduct commerce plans government employments are not prohibited

General director: this is often the individual with critical capacities and obligations within the eatery, is the individual who administers, coordinates the strategies that the Board of Directors builds, takes duty to speculators for administration operations and commerce strategies appropriately, other than that, this can be the individual who specifically checks and assesses the proficient work divisions, guaranteeing the proper discount agreeing to the set criteria

Board of Directors: is the key link in the communication process between Corporation office with other departments The Board of Directors should coordinate with the other Head of a department to achieve the restaurant's financial goals

*General Manager: involved in the formulation and implementation of policies and the restaurant's strategy The General Manager is responsible for the general work of the restaurant and work coordination departments Responsible to the department company director and board

«Deputy General Director: is responsible for the direct management of the operations

of restaurant, emergency handling, customer complaints, events special and responsible for the welfare and safety of our employees, restaurants and customer

*Director of departments: people at this level are the Head of departments, they report directly to the CEO and take responsibility short-term and long-term planning in finance, marketing and development personal in your particular area of expertise Department Manager: to manage a restaurant effectively, it is necessary to have a restaurant clearly defined functions and powers, especially for the Head, Roles Section

chiefs are often described in terms of title, indicating primary responsibility and work closely with other departments to complete the common work of the restaurant:

¢ Restaurant Department (F&B): provide many services for customers but practice focuses primarily on the provision of food and beverages These services can be provided are available at bars and large halls, specifically at the Gem Center operates conference, wedding, birthday party, banquet services, etc

*Sales and marketing department: responsible for exploiting and sourcing customers This division plays an important and essential role in all other parts of the restaurant The goal of this department is to attract customers to the restaurant (guests from offices, parties, conferences and seminars) At the same time, promote the restaurant's services to all parties of restaurant from inside and outside At the White Palace center this department carries two main function is to sell and introduce products for parties and conferences and im conjunction with the Board of Directors, kitchen department

to decide the selling price of food and beverage

«Accounting department: is responsible for monitoring all financial activities of the restaurant includes cash receipt, bank transfer, salary payment, archiving of business data, preparation for internal, audit and other financial reports Because of the importance of financial data and departmental statistics, the accountant must work closely with the receptionist department in restaurants and guests

*Human resources department:

e Define the restaurant's organizational structure model and the workforce in

restaurant

® Recruitment planning

¢ Coordinate with other departments, building up responsibilities for each position list, the relationships of each department Regulations on assessment

of the work of each job title and person in charge job Responsible for staff recruitment (including recruitment and selection selecting internal and external personnel) as well as training programs orientation, employee relations training, fostering industrial relations and human resource development e¢ Set out and comply with employee management regimes