ĈҤI HӐ&48Ӕ&GIA TP+Ӗ CHÍ MINH
'¬1+&+26,1+9,Ç1&$2+Ӑ& 1*¬1++ӊ7+Ӕ1*7+Ð1*7,148Ҧ1/é
75ѬӠ1*ĈҤ,+Ӑ&%È&+.+2$73+&0
Chuyên ngành: +ӊ7+Ӕ1*7+Ð1*7,148Ҧ1/é 0mVӕ 83 40 405
LUҰN VĂN THҤ&6Ƭ
73+Ӗ&+Ë0,1+WKiQJ QăP
Trang 27KjQKSKҫQ+ӝLÿӗQJÿiQKJLiOXұQYăQWKҥFVƭJӗP
*KLU}KӑWrQKӑFKjPKӑFYӏFӫD+ӝLÿӗQJFKҩPEҧRYӋOXұQYăQWKҥFVƭ 1 &KӫWӏFK76/Ç/$06Ѫ1
2 7KѭNê7675ѬѪ1*78Ҩ1$1+
3 3KҧQELӋQPGS TS +8ǣ1+7581*+,ӂ8 4 3KҧQELӋQPGS TS 9lj7+$1+1*8<Ç1 5 Ӫ\YLrQ3*67675Ҫ10,1+48$1*
;iFQKұQFӫD&KӫWӏFK+ӝLÿӗQJÿiQKJLi/9Yj7UѭӣQJ.KRDTXҧQOêFKX\rQQJjQKVDXNKLOXұQYăQÿmÿѭӧFVӱDFKӳDQӃXFy
Trang 31+,ӊ09Ө9¬1Ӝ,'81*
- ĈӅ[XҩWQJKLrQFӭXYj[k\GӵQJPӝWKӋWKӕQJFKҩPÿLӇPWtQGөQJGjQKFKRVLQKYLrQFөWKӇOjQJjQK+ӋWKӕQJWK{QJWLQTXҧQOê
- HRjQWKLӋQTX\WUuQKKӛWUӧWtQGөQJFKR69YӟLPөFWLrXPLQKEҥFKYjKҥQFKӃÿѭӧFVӵVDLVyWGRFRQQJѭӡL
- ;k\GӵQJPӝWKӋWKӕQJPүX± SURWRW\SHÿӇP{SKӓQJFiFKYұQKjQKPӝWKӋWKӕQJFKҩPÿLӇPWtQGөQJPӝWFiFKWӵÿӝQJKyDWKHRÿӏQKKѭӟQJGӳOLӋX
Trang 4/Ӡ,&È0Ѫ1
ĈӇKRjQWKjQKÿѭӧFOXұQYăQWKҥFVƭQj\W{L[LQEj\WӓVӵFҧPNtFKÿһFELӋWWӟLPhó Giáo Sѭ7LӃQSƭĈһQJ7UҫQ.KiQK- 1JѭӡLÿmÿӏQKKѭӟQJWUӵFWLӃSGүQGҳWYjFӕYҩQFKRW{LWURQJVXӕWWKӡLJLDQWKӵFKLӋQÿӅWjLQJKLrQFӭXNKRDKӑF;LQFKkQWKjQKFҧP ѫQQKӳQJWjLOLӋXYjSKѭѫQJSKiSQJKLrQFӭXPjWKҫ\ÿmFKLDVҿWURQJKѫQPӝWQăPTXDĈӗQJWKӡLWKҫ\FNJQJOjQJѭӡLOX{QFKRW{LQKӳQJOӡLNKX\rQY{FQJ TXê JLi YӅ Fҧ NLӃQ WKӭF FKX\rQ P{Q FNJQJ QKѭ ÿӏQK KѭӟQJ SKiW WULӇQ VӵQJKLӋS0ӝWOҫQQӳDW{L[LQJӱLOӡLFҧPѫQÿӃQWKҫ\EҵQJWҩWFҧWҩPOzQJYjVӵELӃWѫQFӫDPuQK
7{L FNJQJ [LQ JӱL OӡL FҧP ѫQ FKkQ WKjQK ÿӃQ 3Ky *LiR 6ѭ 7LӃQ Vƭ 1JX\ӉQ7KDQK%uQKÿmWUX\ӅQÿҥWFKRW{LQKӳQJNLӃQWKӭFQӅQWҧQJYӅP{QKӑF.KRD+ӑF'ӳ /LӋX Yj KDL 3Ki 'ӳ /LӋX 1KӳQJ NLӃQ WKӭF QӅQ WҧQJ WURQJ KӑF NǤ ÿҫX ÿmNKX\ӃQNKtFKWҥRÿӝQJOӵFFKRW{LWuPKLӇXQJKLrQFӭXYjYұQGөQJWURQJTXiWUuQKthӵFKLӋQOXұQYăQQj\
1JRjLUDW{LFNJQJ[LQEj\WӓOzQJELӃWѫQFKkQWKjQKYjFҧPѫQFiFDQKFKӏ- QKӳQJQJѭӡLÿmYjÿDQJWKHRKӑFFKѭѫQJWUuQKFDRKӑF+Ӌ7KӕQJ7K{QJ7LQ4XҧQ/êWҥLWUѭӡQJĈҥLKӑF%iFK.KRD.K{QJFyVӵQKLӋWWKjQKFKLDVҿWK{QJWLQFung FҩSQKӳQJSKҧQKӗLFyJLiWUӏWӯFiFDQKFKӏ7{LNK{QJWKӇKRjQWKjQKOXұQiQQj\ 7{LPXӕQEj\WӓVӵFҧPNtFKVkXVҳFYjFKkQWKjQKQKҩWGjQKFKRPҽYjKDLFKӏJiLFӫDmình .K{QJFyWuQK\rXY{ÿLӅXNLӋQ và VӵQJKLrPNKҳFWӯPҽ tôi ÿmNK{QJÿҥWÿѭӧFWKjQKF{QJQJj\K{PQD\7LӃSEѭӟFWҥLQJ{LWUѭӡQJPjEDÿmWӯQJKӑFWKHRÿXәLFRQÿѭӡQJKӑFYҩQFKX\rQVkXFRQELӃWEDÿDQJUҩWYXLYjWӵKjRYӅFRQ
6DXFQJW{L[LQWӓOzQJELӃWѫQÿӃQQJѭӡLEҥQWULNӹ3KDQ7UѭӡQJ*LDQJ ÿmOX{QErQFҥQKÿӏQKKѭӟQJFKLDVҿvà ӫQJKӝW{LWURQJTXiWUuQKKӑFWұS FNJQJQKѭWURQJWKӡLJLDQKRjQWKjQKOXұQYăQWKҥFVƭ
*ӱLÿӃQEp3KDQ1JX\ӉQ1JӑF.KiQKFRQOjÿӝQJOӵFYjQJXӗQFҧPKӭQJOӟQcho Pҽ ÿӇPҽ FyWKӇKRjQWKjQKOXұQiQFӫDPuQKYӟLQLӅPYXLYjKҥQKSK~F
7URQJTXiWUuQKWKӵFKLӋQOXұQYăQGFyQKLӅXFӕJҳQJKRjQWKLӋQQKѭQJGRNKҧ QăQJYjNLQKQJKLӋPFzQKҥQ FKӃ QrQ OXұQ YăQNK{QJWKӇWUiQKNKӓLQKӳQJWKLӃX VyW 9u Yұ\ W{L UҩW PRQJ QKұQ ÿѭӧF Vӵ JyS ê FKkQ WKjQK Wӯ TXê 7Kҫ\ &{QKҵPEәVXQJYjKRjQWKLӋQWURQJTXiWUuQKQJKLrQFӭXWLӃStheo
;LQFKkQWKjQKFҧPѫQ
Trang 57Ï07Ҳ7
7UѭӡQJ ĈҥL KӑF %iFK KRD Oj PӝW WURQJ QKӳQJ WUѭӡQJ ÿҥL KӑF KjQJ ÿҫX WҥL9LӋW1DP7X\QKLrQWURQJQKLӅXQăPTXDOX{QFyPӝWVӕOѭӧQJVLQKYLrQEұFÿҥLKӑFYjVDXÿҥLKӑFNK{QJWKӇKRjQWKjQKWUӑQYҽQFKѭѫQJWUuQKÿjRWҥRWҥLWUѭӡQJYuNKyNKăQYӅPһWWjLFKtQK9uYұ\WiFJLҧÿӅ[XҩWQJKLrQFӭXYj[k\GӵQJPӝWKӋWKӕQJFKҩPÿLӇPWtQGөQJGjQKFKRVLQKYLrQFөWKӇOjQJjQK+ӋWKӕQJWK{QJWLQTXҧQOê9ӟLPөFWLrXNӏSWKӡLJL~SVLQKYLrQFyKRjQFҧQKNKyNKăQWұSWUXQJYjRWUDXGӗLNLӃQWKӭFPjNK{QJSKҧLFKӏXiSOӵFFKLSKtKӑFWұS7KӭKDLWK{QJTXDF{QJWiFFKҩPÿLӇPWtQGөQJFӫDVLQKYLrQQKjWUѭӡQJVӁQҳPEҳWÿѭӧFQKӳQJÿLӅXNLӋQ FҫQ ÿӇ QkQJ FDR FKҩW OѭӧQJ ÿjR WҥR FNJQJ QKѭ NKҧ QăQJ WӕW QJKLӋS FӫD VLQKYLrQ7KӭEDYӟLPӝWKӋWKӕQJF{QJQJKӋWK{QJWLQKRjQWKLӋQTX\WUuQKKӛWUӧWtQGөQJFKR69VӁPLQKEҥFKYjKҥQFKӃÿѭӧFVӵVDLVyWGRFRQQJѭӡL0{KuQKÿѭӧFVӱGөQJWURQJQJKLrQFӭXOjP{KuQKFk\TX\ӃWÿӏQK.ӃWTXҧÿӝFKtQK[iFFӫDP{hình là 91,7 /XұQ YăQ ÿm [k\ GӵQJ ÿѭӧF PӝW KӋ WKӕQJ PүX ± SURWRW\SH ÿӇ P{SKӓQJFiFKYұQKjQKPӝWKӋWKӕQJFKҩPÿLӇPWtQGөQJPӝWFiFKWӵÿӝQJKyD, theo ÿӏQK KѭӟQJ Gӳ OLӋX Ĉk\ Oj EѭӟF ÿҫX WLrQ ÿӇ [k\ GӵQJ PӝW KӋ WKӕQJ KRjQ FKӍQKWURQJWѭѫQJODL, WKD\WKӃFiFKRҥWÿӝQJWKӫF{QJWLrXWӕQUҩWQKLӅXQKkQOӵFYjWKӡi JLDQÿӇ[ӱOê
Trang 6ABSTRACT
Ho Chi Minh City University of Technology is a leading university in Vietnam However, in recent years, there is always a certain number of students cannot complete the program; due to financial difficulties Therefore, the author of the research would like to propose a solution by developing a credit scoring system for students, specifically for Management Information System Program The future system would help the university in three aspects Firstly, Bach Khoa University could be able to identify students who has financial difficulties at the enrollment stage As a result, HCMUT could provide financial support to help students to focus on improving knowledge without being pressured by the learning costs Secondly, this system can grasp the necessary conditions to improve the quality of teaching and graduation Finally, the credit scoring solution for students provide a transparent mechanism to reduce the human errors and bias in the process of reviewing financial aid for students; because the scoring process will be done by algorithms The model to be built in the solution is based on Decision Tree algorithms and the accuracy is 91,7% The thesis has built a prototype to simulate how to operate a credit scoring system for students in an automated and data-driven approach This is the first step to build a complete system in the future and to replace manual operations, consuming a lot of human resources and time for processing.
Trang 7/Ӡ,&$0Ĉ2$1
7{L [LQ FDP ÿRDQ OXұQ YăQ YӅ ÿӅ WjL ³)LQWHFK 7URQJ *LiR 'өF +Ӌ 7KӕQJ &KҩPĈLӇP7tQ'өQJ'jQK&KR6LQK9LrQ&DR+ӑF1JjQK+Ӌ7KӕQJ7K{QJ7LQ4XҧQLý 7UѭӡQJĈҥL+ӑF%iFK.KRD7S+CM´OjF{QJWUuQKQJKLrQFӭXFiQKkQFӫDW{LWURQJWKӡLgian qua
0ӑLVӕOLӋXVӱGөQJtrRQJOXұQYăQYjNӃWTXҧQJKLrQFӭXOjGRW{LWKXWKұS, phân WtFKPӝWFiFKNKiFKTXDQWUXQJWKӵFFyQJXӗQJӕFU}ràng YjFKѭDÿѭӧFF{QJEӕGѭӟL EҩW NǤ KuQK WKӭF QjR 7{L [LQ FKӏX KRjQ WRjQ WUiFK QKLӋP QӃX Fy Vӵ NK{QJtrung WKӵFWURQJWK{QJWLQVӱGөQJWURQJF{QJWUuQKQJKLrQFӭXQj\
+ӗ&Kt0LQKQJj\WKiQJQăP
7iFJLҧOXұQYăQ
1JX\ӉQ+ӳX+ѭѫQJ;XkQ
Trang 8MӨ&/Ө&
CHѬѪNG 1 - GIӞI TH,ӊ8TӘ1*48$1Ĉӄ T¬I 6
1.1 Lê Do Ch͕n LDĈ͉ Tji 6
1.2 Mͭc Tiru Cͯa Nghirn Cͱu 7
1.3Ĉ͙i T˱ͫng Nghirn Cͱu 7
1.4*LͣL+̩n Cͯa Nghirn Cͱu 8
&iF\ӃXWӕҧQKKѭӣQJÿӃQNӃWTXҧKӑFWұSEұFFDRKӑF 19
&iFF{QJWUuQKQJKLrQFͱXOLrQTXDQÿ͇QYL͏FFK̭PÿL͋P69YjGÿRiQN͇WTX̫K͕FW̵S 20
7yPW̷W 21
&+ѬѪ1*3+ѬѪ1*3+È31*+,Ç1&Ӭ8 23
3.1 Ĉ͉[X̭WSK˱˯QJSKiSWL͇SF̵Q 23
3.1.1 4X\WUuQKKӛWUӧ69KLӋQWҥL 24
Trang 11'$1+0Ө&+Î1+
+uQK0{WҧFiFFҩXSKҫQWURQJPӝW+ӋWKӕQJWK{QJWLQ 10
Hình 02: Màn hìnKQKұSGӳOLӋXÿӇNKӣLWҥRTXiWUuQKÿӇWKӵFKLӋQFKҩPÿLӇPWtQGөQJ 27
+uQK0jQKuQKQKұSÿӕLVRiWYӟLGӳOLӋX0669ÿӇNLӇPWUD EѭӟFÿҫX 28
+uQK0jQKuQKQKұSGӳOLӋXÿLӇPTXiWUuQKÿӇWKӵFKLӋQFKҩPÿLӇPWtQGөQJ 28+uQK0jQKuQKQKұSGӳOLӋXQKkQNKҭXKӑFÿӇWKӵFKLӋQFKҩPÿLӇPWtQGөQJ 29+uQK'ӳOLӋXQKұSYjRP{KuQKÿӇÿѭDUDNӃWTXҧ 29
HìQK+LӇQWKӏNӃWTXҧVDXNKLQKұSGӳOLӋX 29
+uQK0{SKӓQJKӋWKӕQJFKҩPÿLӇPWtQGөQJGjQKFKR69WҥLWUѭӡQJĈ+%.30+uQK4X\WUuQKFKҩPÿLӇPWtQGөQJÿѭӧFWKӵFKLӋQWKtÿLӇPWURQJOXұQYăQ 31
+uQK0jQKuQKQKұSWK{QJWLQQKkQNKҭXKӑF 51
+uQKP{SKӓQJPjQKuQKQKұSWK{QJWLQQKkQNKҭXKӑFFӫDQJѭӡLQӝSÿѫQ7ҥLÿk\FiFWUѭӡQJWKXӝFYӅWK{QJWLQQKkQNKҭXKӑFEҳWEXӝFSKҧLÿѭӧFNKDLEiRÿҫ\ÿӫ 51
+uQK0jQKuQKQKұSWK{QJWLQÿLӇPTXiWUuQK 52
+uQK0jQKuQKNӃWTXҧFKҩPÿLӇPNӃWWK~FTX\WUuQKQӝSKӗVѫÿӕLYӟL69WLӅPQăQJ 53
+uQK%ҧQJFkXKӓLYӅQKkQNKҭXKӑF 67
+uQK%ҧQJFkXKӓLYӅTXiWUuQKKӑFWұS 68
+uQK.ӃWTXҧEҧQJFkXKӓLÿѭӧFOѭXWUӳWUrQ*RRJOHIRUP 69
Trang 12'$1+0Ө&%Ҧ1*
%ҧQJ09tGөFiFVҧQSKҭPFKҩPÿLӇPWtQGөQJVӱGөQJGӳOLӋXSKLWUX\ӅQWKӕQJ14%ҧQJ%ҧQJP{WҧSKkQEәGӳOLӋXÿҫXYjR 44%ҧQJ0ӭFÿӝFKtQK[iFFӫDGӳOLӋXWKHRWӯQJWұSGӳOLӋX 47%ҧQJ&RQIXVLRQ0DWUL[ 47
Trang 13CHѬѪNG 1 - GIӞI TH,ӊ8TӘ1*48$1Ĉӄ T¬I 1.1 Lê Do Chӑn LӵDĈӅ Tji
;mKӝLQJj\FjQJSKiWWULӇQWKuQKXFҫXÿѭӧFKӑFWұSFӫDQJѭӡLGkQQJj\FjQJFDRQKҩWOjÿӕLYӟLQKӳQJQJѭӡLFyWKXQKұSWKҩSPXӕQYѭѫQOrQ7UѭӟFÿk\QKLӅXVLQKYLrQ69 FyKӑFOӵFNKiJLӓLÿӫÿLӇPYjRFiFWUѭӡQJÿҥLKӑFGҥ\QJKӅ«QKѭQJ ÿjQK JiF OҥL QKӳQJ Pѫ ѭӟF KӃW VӭF FKtQK ÿiQJ FӫD PuQK GR NK{QJ ÿӫ WjLchính, còn FyQKӳQJWUѭӡQJKӧSKӑFÿӃQQăPFXӕLQKѭQJGRKRjQFҧQKNKyNKăQ
7KHR EiR FiR ÿѭӧF WKӵF KLӋQ EӣL %ӝ *' Ĉ7 WURQJ WUѭӡQJ Ĉ+ &Ĉ FyHP69KӑF KӋ Ĉ+ Yj 69KӑF KӋ &Ĉ QJKӍKӑF YuNK{QJFy NKҧQăQJÿyQJKӑFSKtFKLӃPWӹOӋNKRҧQJWUrQWәQJVӕVLQKYLrQ69 %rQFҥQKÿyVӕOѭӧQJ69SKҧLEӓKӑFWұS WUXQJӣPӝWVӕWUѭӡQJÿyQJWUrQFiFÿӏDEjQFzQNKyNKăQYӅNLQKWӃNKRҧQJ7KӡLÿLӇP69EӓKӑFWұSWUXQJYjRQăPWKӭQKҩWKRһFQăPWKӭKDL69FKLӃP [1]
TKHR EiR FiR FӫD 1JkQ KjQJ 1Kj 1ѭӟF 1+11 cө WKӇ Wӯ QăP 9LӋW1DPÿmEҳWÿҫXiSGөQJKuQKWKӭFFKR69YD\YӕQWӯ4XӻWtQGөQJÿjRWҥR9ӟLVӕYӕQEDQÿҫXNKRҧQJWӹÿӗQJYjYLӋFKX\ÿӝQJJһSNKyNKăQQrQWURQJVXӕWJҫQQăPWKӵFKLӋQ4XӻFKӍÿiSӭQJÿѭӧFPӝWSKҫQQKӓQKXFҫXYD\YӕQFӫa SV nghèo 7ӯQăPÿӃQQăP ÿmFyNKRҧQJWULӋX69YD\ÿѭӧFYӕQ Xét YjRQăP2018, 1JkQKjQJ9LӋW1DPÿmKӛWUӧJҫQQJKuQHS, 69FyKRjQFҧQKNKyNKăQ ÿѭӧFYD\YӕQKӑF WұS [2] 7X\QKLrQJLiRGөF ÿҥLKӑF QăPKӑF 2018, 9LӋW1DPFyWUѭӡQJÿҥLKӑFWULӋXSV1KѭYұ\WәQJVӕ69WLӃSFұQÿѭӧFQJXӗQKӛWUӧYD\YӕQFKRÿLKӑFFKӍFKLӃP
&өWKӇ, WҥLWUѭӡQJĈ+% TP HCM theo TS /r&Kt7K{QJ7UѭӣQJSKzQJĈjRWҥR7UѭӡQJĈHBK 73+&0WӹOӋ³UѫLUөQJ´PӛLNKyDOrQWӟL9ӟLKѫQ69QKұSKӑFVӁFyNKRҧQJ69NK{QJWKӇWӕWQJKLӋS7KHRTS Lê Chí Thông, Vӕ69EӓKӑFVDXQăPWKӭQKҩWNKiQKLӅXYjQKLӅXQKҩWWURQJFiFQăP1KӳQJ69YѭӧWTXDÿѭӧFQăPWKӭQKҩWWKuVӁGӉGjQJYѭӧWTXDFiFQăPVDXÿy&KӍVDXQăPÿҫXWLrQQj\WӹOӋEӓKӑFFyWKӇOrQWӟLWUrQWәQJVӕQKұSKӑF>@
/êGRWK{LKӑFÿӃQ WӯQKLӅXQJX\rQQKkQQKѭFiFHPÿLGXKӑFQѭӟFQJRjLKӑFOҥL FKѭѫQJ WUuQK KRһF KӑF OҥL WUѭӡQJ NKiF 1KѭQJ FNJQJ Fy WUѭӡQJ KӧS FKӑQ PӝWKѭӟQJÿLNKiFKRһFNK{QJWKHRÿҥLKӑFQӳD 7X\QKLrQÿӇKҥQFKӃYjJLҧPWKLӇXWӹOӋSV WK{LKӑFYuOêGRWjLFKtQKQJD\WӯQăPQăPQKjWUѭӡQJFҫQ PӝWFiFK
Trang 14WLӃSFұQYӟLFiF4XӻKӛWUӧWjLFKtQKPӝWFiFKQKDQKFKyQJWKLӃWWKӵFYjKLӋXTXҧKѫQ
'Rÿy, YLӋFYұQGөQJWKӃPҥQKYӅ&177NӃWKӧSYӟLQJKLrQFӭXYӅNKDLWKiFGӳ OLӋX GӵD WUrQ Oê WKX\ӃW FKҩP ÿLӇP WtQ GөQJ WiF JLҧ ÿӅ [XҩW [k\ GӵQJ PӝW KӋWKӕQJWӵÿӝQJFKҩPÿLӇPYjSKkQORҥL69Ĉky cNJng lj lê do hunh thjQKÿӅ tji: ³+ӋTKӕQJ &KҩP ĈLӇP 7tQ 'өQJ 'jQK &KR 6LQK 9LrQ &DR +ӑF 1JjQK +Ӌ 7KӕQJ7K{QJ7LQ4XҧQ/ê7UѭӡQJĈҥL+ӑF%iFK.KRD TP HCM´
NghiHƸn cӭu nj\ÿXቲӧc thӵc hiҽƸn vӟi mөc tiHƸu xDƸy dӵng mӑƸWKӋWKӕQJFKҩPÿLӇPWtQGөQJOLQKKRҥWYjPLQKEҥFKJL~SFKR69ÿѭӧFKӛWUӧÿӇ WLӃSWөFÿӃQWUѭӡQJWUӣWKjQKFKӛGӵDYӳQJFKҳFFKR+669QJKqRWKHRÿXәLѭӟFPѫKӑFWұS
ĈӕL WѭӧQJ QJKLrQ FӭX Oj SV FDR KӑF QJjQK HTTTQL Wӯ QăP 4- WKXӝFWUѭӡQJĈ+%
x ĈӅWjLÿѭӧFWKӵFKLӋQJLӟLKҥQWURQJSKҥPYLQJjQK+7774/EұFVDXÿҥLKӑF FӫDWUѭӡQJĈ+%
x ĈӅWjLFKӍVӱGөQJSKѭѫQJSKiSNKDLSKiGӳOLӋXGӵDYjRP{KuQKcây TX\ӃW ÿӏQK ÿӇ SKkQ OӟS Gӳ OLӋX Yj ÿѭD UD NӃW TXҧ WKDP NKҧR FKR QJѭӡLWKӵFKLӋQFKҩPÿLӇP
x ĈӅWjLNK{QJÿӏQKKѭӟQJFөWKӇFiFJyLKӛWUӧSV EDRJӗPKLӋQYұWYjKLӋQNLP ÿӇӭQJGөQJWURQJWKӵFWӃ
Trang 151.4 *LӟL+ҥn Cӫa NghiHƸn Cӭu
x 9ӅÿӕLWѭӧQJQJKLrQFӭXKLӋQWҥLYuNK{QJFyGӳOLӋu PүXWӯFiFWUѭӡQJÿҥL KӑF QyL FKXQJ KRһF WUѭӡQJ ĈҥL KӑF %iFK KRD QyL ULrQJ QrQ ÿӕLWѭӧQJQJKLrQFӭXÿѭӧFJLӟLKҥQFKR69FDRKӑFQJjQKHTTTQL
x 9Ӆ P{ KuQK FKҩP ÿLӇP OXұQ YăQ ÿѭӧF [k\ GӵQJ GӵD WUrQ YLӋF WKDPNKҧR QJKLrQFӭX ³3KѭѫQJ3KiS'ӵÿRiQ[ӃSKҥQJYjNKDLWKiFGӳOLӋXJLiRGөFEұFFDRKӑF´FӫD$VPDD$(OEDGUDZ\ và nJKLrQFӭXYӅ³ĈLӅXWUDFiF\ӃXWӕҧQKKѭӣQJÿӃQKLӋXVXҩWKӑFWұSFӫDSV WURQJWUѭӡQJÿҥLKӑF´GR$ELJDOH:\QQWKӵFKLӋQ
x 9ӅNӃWTXҧFKҩPÿLӇPWtQGөQJWiFJLҧFKӍÿӅ[XҩWWrQJӑLNK{QJJҳQOLӅQYӟLVҧQSKҭPKD\ÿѫQYӏWjLFKtQKWKӵFWLӉQ
x &XӕLFQJYӅSKtDQKjWUѭӡQJWK{QJTXDSKkQWtFKNӃWTXҧFӫDSV, nhà WUѭӡQJVӁÿiQKJLiÿѭӧFNKҧQăQJWӕWQJKLӋSYjSKiWWULӇQFӫD69WҥLEҩWNuWKӡLÿLӇPQjRVRYӟLWKӡLÿLӇPQKұSKӑF 7ӯÿyQKjWUѭӡQJFyWKӇÿiQKJLiNKXQJFKѭѫQJWUuQKJLҧQJGҥ\, Fy SKѭѫQJiQQkQJ FҩSYҧFҧLWKLӋQFKҩWOѭӧQJ JLҧQJGҥ\WӹOӋWӕWQJKLӋS WURQJWѭѫQJODL
ngành HTTTQL WKHRKѭӟQJNKDLSKiGӳOLӋXGDWDPLQLQJ
PhXቲRቲng phip njy sӱ dөQJTX\ӃWÿӏnh chӫ quan cӫDFKX\rQJLDOjPYLӋFOkXnDǍm trong ngjnh vj trong chtnh tә chӭc cy nhu cҫu thӵc hiҽƸn chҩPÿLӇm ttn dөQJ ÿӇ chӑn ra cic phDƸn kh~c cҫQ ÿXቲӧc chҩP ÿLӇP ĈDƸy lj phXቲRቲng phip nhanh nhҩWÿӇ xiFÿӏnh cic phDƸn kh~F69ÿXቲӧc chҩPÿLӇm
2 Dӵa vjo kӃt quҧ xic suҩt thӕng kHƸ ± (Statistical):
PhXቲRቲng phip njy dӵa vjo kӃt quҧ phDƸn ttch dӳ liҽƸu qui khӭ ÿӇ ÿXቲa ra danh sich cic phDƸn kh~c cҫQÿXቲӧc chҩPÿLӇm
3 Dӵa vjo sӵ kӃt hӧp giӳa ê kiӃn chuyHƸn gia vj kӃt quҧ xic xuҩt thӕng kHƸ (Hybris)
Ty thuӑƸc vjo sӕ lXቲӧng vj FKҩWOXቲӧng dӳ liҽƸu mj tә chӭc cy thu ch~ng ta cy thӇ sӱ dөng mӑƸt trong ba phXቲRቲng phip trHƸQÿӇ xiFÿӏnh cic phDƸn kh~FÿӇ chҩPÿLӇm ThRƸng thXቲӡng, cic tә chӭc tji chtnh ngDƸn hjng sӁ sӱ dөng phXቲRቲng phip ³kӃt hӧp - hybris´ ÿӇ xiF ÿӏnh cic phDƸn kh~c NguyHƸn nhDƸn chtnh thXቲӡng lj do dӳ liҽƸu qui khӭ cӫa mӑƸt tә chӭFÿRቲn lҿ khRƸQJÿӫ nhiӅu vj cy chҩt lXቲӧQJÿӫ tӕWÿӇ xDƸy dӵng mӑƸt
Trang 32mRƸ hunh tiHƸn ÿRin mҥnh dӵa hojn tojn vjo phXቲRቲng phip xic xuҩt thӕng kHƸ MҥǍt khic, mRƸ hunh xDƸy dӵng hojn tojn dӵa trHƸn ê kiӃn chӫ quan cӫa chuyHƸn gia trong nӑƸi bӑƸ ngDƸn hjng sӁ khRƸQJ ÿXቲӧc ngDƸn hjng nhj nXቲӟc, cic tә chӭc kiӇm toiQ ÿӑƸc hay nhj ÿҫu tXቲ cRƸng nhҥƸn kӃt quҧ
Trong bӕi cҧnh cӫa WUѭӡQJĈ+%.73+&0, viҽƸc lӵa chӑn phDƸn kh~c sinh viHƸn cҫQ ÿXቲӧc chҩP ÿLӇm ttn dөng nHƸQ ÿXቲӧc thӵc hiҽƸn theo thRƸng qua kӃt hӧp ê kiӃn JLӳDFiFFKX\rQJLD± OjTXҧQWUӏYLrQSKzQJJLiRYөKRһFSKzQJÿjRWҥRYӟLNӃWTXҧ[iF[XҩWWKӕQJNr7URQJÿyêNLӃQFӫDFiFFKX\rQJLDVӁJL~SÿӏQKKuQKTX\WUuQKQJKLӋSYөSKKӧSYӟLP{LWUѭӡQJYj KLӋQWUҥQJFӫD69&zQP{KuQK[iF[XҩWWKӕQJNrQJѭӡLYұQKjQKKӋWKӕQJFyWKӇGӵDYjRNӃWTXҧSKkQORҥLÿӇOjPWKDPFKLӃXÿѭDUDTX\ӃWÿӏQKWKHRÿӏQKKѭӟQJGӳOLӋXGDWD-driven)
3.1.1.10{WҧTX\WUuQK
+LӋQWҥLWUѭӡQJĈ+%.73.+&0FKѭDFyFѫFKӃFKҩPÿLӇPWtQGөQJFKR69&iFKӛWUӧNKX\ӃQKӑFÿDQJFyKҫXKӃWOjFiFFKѭѫQJWUuQKFҩSFiFKӑFEәQJGjQKFKR69VDXÿҥLKӑFQKѭFiFKӑFEәQJ76WURQJYjQJRjLQѭӟF7KHRF{QJYăQĈ+%.-Ĉ76Ĉ+9Y+ӑFEәQJVDXÿҥLKӑFFӫDĈ+4*-+&0QăP019, 7LrXFKtOӵDFKӑQĈӕLYӟLKӑFYLrQFDRKӑF
- +9QăPWKӭQKҩWKRһF+9QăPFXӕLWtQKWKHRWKHRWKӡLJLDQQKұSKӑF - +ӑFÿ~QJWLӃQÿӝWKHRNӃKRҥFKFӫD&6Ĉ7
- &yNӃWTXҧKӑFWұSFXӕLQăPÿҥWWӕLWKLӇXÿLӇPQăPÿӕLYӟLOƭQKYӵF.LQKGRDQKYjTXҧQOê YjÿӕLYӟLFiFOƭQKYӵFVDX.KRDKӑFVӵVӕQJ.KRDKӑFWӵQKLrQ7RiQYjWKӕQJNr0i\WtQKYjF{QJQJKӋWK{QJWLQ&{QJQJKӋNӻWKXұW.ӻWKXұW6ҧQ[XҩWYjFKӃELӃQ.LӃQWU~FYj[k\GӵQJ6ӭFNKӓHYj0{LWUѭӡQJYjEҧRYӋP{LWUѭӡQJ
- &yWӕL WKLӇXJLӡOjPYLӋFWXҫQQJRjLWKӡLJLDQKӑFWUrQOӟS GjQKFKRYLӋFKӑFWұSYjQJKLrQFӭXWҥL&6Ĉ7ÿӕLYӟL+9QăPFXӕL
- 6ҧQ SKҭP 1&.+ &y WӕL WKLӇX EjL EiR ÿѭӧF ÿăQJ KRһF ÿѭӧF QKұQ ÿăQJWUrQWҥSFKtNKRDKӑFWKXӝFGDQKPөFFiFWҥSFKt,6,-ScopusKRһFÿmF{QJEӕWӕLWKLӇXEiRFiRWURQJNӹ\ӃXKӝLWKҧRTXӕFWӃX\WtQFySKҧQELӋQ
Trang 33[XҩWEҧQEҵQJWLӃQJQѭӟFQJRjLKRһFEjLEiRÿăQJWUrQWҥSFKtNKRDKӑFQѭӟFQJRjLX\WtQFySKҧQELӋQKRһFWKDPJLDÿӅWjL1&.+FiFFҩSÿmÿѭӧFQJKLӋPWKXÿӕL YӟL+9QăPFXӕL
- ĈҥWFKXҭQWUuQKÿӝQJRҥLQJӳWKHRTX\ÿӏQKKLӋQKjQKFӫDĈ+4*-HCM 7K{QJWLQYӅKӗVѫJӗPEӝ
- /êOӏFKNKRDKӑFFyGiQҧQKYjÿyQJGҩXJLiSODL - ӃWTXҧKӑFWұS
- 9ăQEҵQJFKӭQJFKӍFKӭQJPLQKÿҥWWUuQKÿӝQJRҥLQJӳWKHRTX\ÿӏQK - 7KѭJLӟLWKLӋXYj[iFQKұQ%DQ&KӫQKLӋPNKRD%ӝP{QKRһF&%+' - *Lҩ\[iFQKұQWKӡLJLDQKӑFWұSQJKLrQFӭXFӫD+91&6WҥL&6Ĉ7 - 0LQKFKӭQJFiFVҧQSKҭP1&.+
- &iFWKjQKWtFKNKHQWKѭӣQJNKiFQӃXFy
ĈӇJӣLWK{QJWLQFiF69SKҧLQӝSWҥLYăQSKzQJVDXÿҥLKӑF7KӡLJLDQÿӇQKұQSKҧQKӗLWXǤWKXӝFYjRWӯQJFKѭѫQJWUuQK
6DXNKLQKұQFiFWK{QJWLQFӫD69QJѭӡLWLӃSQKұQVӁFKX\ӇQKӗVѫÿӇWKӵFKLӋQÿiQKJLiWKҿRFiFWLrXFKXҭQPjFKѭѫQJWUuQKÿӅUD1ӃXÿҥWQJѭӡLWLӃSQKұQVӁJӣLÿѫQYjWK{QJWLQOrQEDQTXҧQWUӏÿӇJLҧLTX\ӃWYjNӃWTXҧFӫDTXiWUuQKQj\Oj69VӁQKұQÿѭӧFNӃWTXҧWKҭPÿӏQKKRһFOӡLPӡLSKӓQJYҩQ
7KӡLJLDQOjPYLӋFÿӇGX\ӋWKӗVѫW\WKXӝFYjRWӯQJFKѭѫQJWUuQKYjÿѫQYӏFҩSKӑFEәQJ
3.1.1.2&iFYҩQÿӅÿѭӧF[iFÿӏQKYӟLKӋWKӕQJKLӋQFy
3KѭѫQJSKiSGX\ӋWKӗVѫGӵDWUrQJLҩ\ÿѭӧFVӱGөQJWURQJWRjQEӝWKӫWөF[LQKӑFEәQJ Yj TXҧQ Oê ÿѫQ [LQ KӑF EәQJ 3KѭѫQJ SKiS WKӫ F{QJ Qj\ SKҧL ÿӕL PһW YӟLQKӳQJWKiFKWKӭFVDX
- /mQJSKtQJXӗQOӵF0ӝWÿiQKJLiÿ~QJÿҳQYӅSKѭѫQJSKiS[ӱOêGӵDWUrQKӗVѫJLҩ\PjQKjWUѭӡQJKLӋQÿDQJVӱGөQJFKRWKҩ\UҩWQKLӅXWKӡLJLDQEӏOmQJSKtWURQJTXiWUuQK[ӱOêÿѫQFӫD 69ĈLӅXQj\EDR JӗPVӵOLrQOҥFJLӳDFiFErQNKiFQKDXQJѭӡLQӝSÿѫQQKkQYLrQKjQKFKtQKVjQJOӑFYj
Trang 34EӝSKұQGX\ӋWÿѫQ Ĉ{LNKLPӝWOӛLWURQJTX\WUuQKGRVDLVyWFӫDQJѭӡLGQJFyWKӇNKLӃQÿѫQTXD\WUӣOҥLEѭӟF[ӱOêWUѭӟFÿy
- *LDQOұQ&NJQJFyWUѭӡQJKӧSJLDQOұQFyWKӇҧQKKѭӣQJÿӃQVӵPLQKEҥFKYjWtQKF{QJEҵQJ WURQJYLӋF[LQFҩSKӛWUӧOjPҧQKKѭӣQJWӟLWkPOtFiFFKX\rQYLrQ[pWGX\ӋWKӗVѫYj69[XҩWVҳF
6DXNKLSKkQWtFKTX\WUuQKKLӋQFyWiFJLҧVӁÿӅ[XҩWTX\WUuQK[LQFҩSKӛWUӧGjQKFKR69VDXÿҥLKӑF
3.1.2ĈӅ[XҩWTX\WUuQK
Sau khi phân tích FҭQWKұQFiF\rXFҫXFӫDQJѭӡLGQJFiFNӏFKEҧQVDXVӁÿѭӧF[ӱOêEӣLKӋWKӕQJFKҩPÿLӇPWtQGөQJ
691JѭӡLQӝSÿѫQ ÿăQJQKұSYjRWUDQJZHEÿӇNKӣLWҥRTX\WUuQKFKҩPÿLӇPWtQGөQJĈăQJQKұSYӟLWK{QJWLQQJѭӡLGQJEDRJӗP0669Vӕ&01'Yj+ӑWrQQJѭӡLQӝSÿѫQ
- 1ӃXQJѭӡLQӝSÿѫQNK{QJFyWURQJGӳOLӋXKӋWKӕQJKӋWKӕQJVӁWUҧNӃWTXҧQJD\WҥLWKӡLÿLӇPÿy4X\WUuQKNӃWWK~F
- 1ӃXQJѭӡLQӝSÿѫQFyWURQJGӳOLӋXKӋWKӕQJKӋWKӕQJVӁEҳWÿҫXJӣLFiFWK{QJWLQÿӇOѭXFKҩPYjWUҧNӃWTXҧ
Hình 020jQKuQKQKұSGӳOLӋXÿӇNKӣLWҥRTXiWUuQKÿӇWKӵFKLӋQFKҩPÿLӇPWtQGөQJ
Trang 35+uQK0jQKuQKQKұSÿӕLVRiWYӟLGӳOLӋX0669ÿӇNLӇPWUDEѭӟFÿҫX
+uQK0jQKuQKQKұSGӳOLӋXÿLӇPTXiWUuQKÿӇWKӵFKLӋQFKҩPÿLӇPWtQGөQJ
Trang 373.1.2.10{WҧKӋWKӕQJÿѭӧFÿӅ[XҩW
+uQK0{SKӓQJKӋWKӕQJFKҩPÿLӇPWtQGөQJGjQKFKR69WҥLWUѭӡQJĈ+% +ӋWKӕQJFKRSKpSWKXWKұSGӳOLӋXWKHRFKӃÿӝ
- &KӃÿӝWKӭQKҩW1JѭӡLGQJFiQKkQÿăQJQKұSYjRKӋWKӕQJYjWKӵFKLӋQQKұSOLӋXWUrQPjQKuQKKӋWKӕQJ
- &KӃÿӝWKӭKDL4XҧQWUӏYLrQFyWKӇWҧLGӳOLӋXFӫDQKLӅXQJѭӡLGQJYjRKӋWKӕQJWK{QJTXDILOH([FHOÿӇWKӵFKLӋQFKҩPÿLӇPWKHRO{
7URQJEjLOXұQYăQQj\YӟLEҧQPүXSURWRW\SHWiFJLҧVӁWKӵFKLӋQWKXWKұSGӳOLӋXWKHRWӯQJFiQKkQ
6DXNKLQKұSOLӋXTX\WUuQK[ӱOêÿѭӧFWKӵFKLӋQQKѭVDX
x )LOH([FHOFҫQÿѭӧFOѭXYjRWKѭPөFFKLDVҿ³6KDUHIROGHU´ÿӇKӋWKӕQJWKӵFKLӋQ TXpW Gӳ OLӋX Wӯ ILOH Yj ÿѭD YjR YQJ WUXQJ JLDQ 6DX ÿy Gӳ OLӋX Wӯ YQJWUXQJJLDQVӁÿѭӧFWҧLYjRKӋWKӕQJ
x 'ӳOLӋXVDXNKLÿѭӧFQKұSYjRKӋWKӕQJVӁÿѭӧFNLӇPWUDWtQKKӧSOӋWKHRTX\WUuQKYjTX\ÿӏQKFӫDWәFKӭFÿmTX\ÿӏQKVҹQ
x LӇPWUDWtQKKӧSOӋFӫDGӳOLӋX
Trang 38o %ҧQ JKL NK{QJ KӧS OӋ VӁ NK{QJ ÿѭӧF WKӵF KLӋQ FKҩP 1JѭӡL GQJKRһFTXҧQWUӏYLrQVӁQKұQÿѭӧFWK{QJEiRWѭѫQJӭQJWUrQPjQKuQKKӋWKӕQJ
x 0{KuQKWKӵFKLӋQFKҩPÿLӇPSKkQORҥLYjWUҧUDÿLӇP[ӃSKҥQJ x ĈLӇP[ӃSKҥQJÿѭӧFP{KuQKWUҧUDVӁÿѭӧF
x ĈLӇP[ӃSKҥQJÿѭӧFÿѭDYjRFҩXSKҫQUDTX\ӃWÿӏQKÿӇWKӵFKLӋQÿӕLFKLӃXYjWUҧUDWK{QJWLQ JyLKӛWUӧWѭѫQJӭQJYӟLPӭF[ӃSKҥQJ
x ӃW TXҧ FXӕL FQJ VӁ EDR JӗP 1KyP SKkQ ORҥL Fy WKӇ ÿѭӧF ÿLӅX FKӍQK WKHRÿLӅXNLӋQQJRҥLOӋ YjJyLKӛWUӧWѭѫQJӭQJ