Listening Plus 1 : Tài liệu bổ trợ môn học Tiếng Anh - Nghe 1 - Đào Nguyễn Anh Đức, Nguyễn Hoàn Vũ, Trần Đức Minh

PREFACE

Listening Plus 1 was intended to support both teachers and learners of Listening 1, but

most importantly, it was aimed for increased consistency in the supplementary materials and ample practice of the skills taught in the course

In the old programs, the core textbooks used in the Listening courses were designed in the integrated approach with a focus on business English Two major issues were identified by both the teaching faculty and students For one thing, when all the four micro skills were integrated into one single lesson, there seemed to be insufficient instruction and practice for each skill For another thing, the business contexts given in the lessons turned out to be quite difficult for the English major students, which required both the teacher and learners to spend substantial amounts of time getting familiar with business concepts and terminology before working on improving the language skills

When the new program was launched, the new course books – Q Skills for Success:

Listening & Speaking series - were implemented and the two issues were resolved However,

there was a new concern: as our bachelor program specializes in Business English, the students still need exposure to business concepts and opportunities to use their language skills in business situations This supplementary material was compiled to address this concern We would like to give students listening tasks in which they can practice the listening comprehension and note-taking skills they have learnt from the core textbook in business contexts We also want to provide all the teachers in charge of Listening 1 with a collection of handy exercises, which helps to ensure all classes will work on the same business topics throughout the course

Our team of three instructors started our work with deciding on the components of each unit: vocabulary practice, listening comprehension exercises, and note-taking practice After that, we discussed to select potential sources of materials, taking into account the levels of proficiency (A2 – B1), quality of audio recordings, complexity of the business concepts, and the possibility of adapting and designing tasks corresponding to the skills taught in the core textbook The eight units were divided among three of us, and all the new materials were trialed by the teachers in charge of the Listening 1 classes in the first semester of 2021-2022 for feedback and suggestions At the end of the semester, the units were revised with too easy or difficult tasks modified, and new tasks added to short lessons

The final version of the book consists of eight units, each of which includes business vocabulary exercises, followed by various listening and note-taking tasks for further practice of the skills introduced in the corresponding units in the core textbook The listening strategies taught in the textbook are also briefly reminded at the end of each unit to help the students review their lessons The remaining sections are transcripts, suggested answers, and a glossary A CD containing all the audio files also goes with the book

For each lesson, we recommend that the students complete the lesson in the course book before moving on to working on this supplementary material It is suggested that the vocabulary exercises be completed before the listening and note-taking ones so that students can understand the business situations and then use the newly learnt listening skills effectively in these new contexts

III NOTE-TAKING SKILLS: USING SYMBOLS AND ABBREVIATIONS 19

UNIT 5 – LISTENING FOR REASONS AND EXPLANATIONS 20

III NOTE-TAKING SKILLS: USING SIMPLE OUTLINE 23

UNIT 6 – LISTENING FOR DATES AND OTHER NUMBERS 24

III NOTE-TAKING SKILLS: REVIEWING AND EDITING NOTES 27

UNIT 7 – RECOGNIZING A SPEAKER’S ATTITUDE 28

III NOTE-TAKING SKILLS: USING NOTES TO WRITE A SUMMARY 31

UNIT 8 – RECOGNIZING FACTS AND OPINIONS 32

UNIT 1 – LISTENING FOR MAIN IDEAS I VOCABULARY PRACTICE

Exercise 1:

Match the pairs of phrases

Choose the correct definition for the words and phrases in the box

1 Having won a prize or prizes

2 The total number of products that are sold

3 The job or activity of writing news reports for newspapers, magazines, or television 4 Making or likely to make money

5 The people who work for an organization 6 The business or trade in a particular product

II LISTENING PRACTICE

Exercise 1:

Listen to the conversations and choose the correct answers

Conversation 1

What are Alicia and Ali doing?

A They're looking for the Placement Center B They're looking for summer jobs

C They're looking for jobs in Maryland

journalism staff members sales profitable award-winning the market

Conversation 2

What are the speakers discussing? A The clothes to wear to an event B The size of the conference room C The number of people expected

Conversation 3

What is the topic of the conversation? A Terms of a contract

B Methods of delivery C Details of an order

Exercise 2:

Listen and decide whether the following statements are TRUE or FALSE

1 They’re discussing what products should be bought …… 2 They’re looking for exciting and profitable toys …… 3 The man’s recommending a sports product suitable for all ages ……

Exercise 3:

Listen and answer the questions

1 What is the purpose of the first speaker’s talk?

2 What business is advertised by the second speaker?

3 What is the third speaker mentioning?

III NOTE-TAKING SKILLS: IDENTIFYING NEW WORDS

UNIT 2 – UNDERSTANDING CAUSE AND EFFECT I VOCABULARY PRACTICE

Exercise 1:

Match the pairs of sentences

1 The course taught me how to manage people a Consequently, they all won a medal 2 Team Orange completed the challenge first b As a result, everyone attends them

3 I'd never had a formal speech before c Consequently, she was promoted last week 4 The training days are useful d As a consequence, I am now a team leader 5 Jess learned a lot from the training e For this reason, I was very nervous

Exercise 2:

Fill in the gaps with the correct words and phrases in the box

1 The government has placed an for new vaccination supplies

2 With a career in , managers can keep their business running efficiently 3 Ananas is a of local footwear stores favored by Vietnamese youth 4 shows that demand for Vinfast electric cars will continue to grow 5 The low price is one of the main of Bobapop milk tea shop chain 6 They were accused of making from charity crowdfunding

II LISTENING PRACTICE

Exercise 1:

Listen and fill in the gaps

1 The task taught us how to run a team ………, I now lead a team often

2 Team-building days are great for morale ………, the atmosphere in our office is good

3 We have regular IT training sessions ………, everyone has good computer skills 4 We do team building every year ………, we work really well together

5 During team building we meet new staff ………, we know our co-workers well

market research selling points order profits chain business administration

Listen again and answer the following questions

1 What percentage of business ideas fail? 2 Why do they fail?

3 What two factors does your market research need to take into consideration? 4 Why a good business plan is needed?

5 What does a business plan usually include? Name three things

III NOTE-TAKING SKILLS: USING VISUAL ELEMENTS

Make a drawing of the infographic below Then, listen to a lecture about a successful businessman, and complete the gaps

LISTENING STRATEGY 2

To listen for causes and effects, pay attention to connecting words like so and

because

UNIT 3 – PREDICTING I VOCABULARY PRACTICE

Exercise 1:

When customers have a problem with their purchase(s), there are some solutions which can be offered Choose the correct word in the box representing each solution

1 We'll offer you 20% off if you buy it today

2 We can't repair it, but we will send you another one

3 If you return it to the shop, we'll give you your money back 4 It's valid for 12 months, and you can use it in any of our stores

5 Sorry, you can't have your money back for the holiday, but we will send you a check for $200

Exercise 2:

Cross out the noun in each group which does not go with the verb

1 make a complaint / a customer / an apology 2 deal with a service / a customer / a problem 3 handle a query / a compliment / a complaint 4 offer a refund / a solution / a complaint 5 satisfy a need / a customer / a discount

II LISTENING PRACTICE

1.2 You are going to listen to a customer talking about customer service Listen to the first part of the talk and answer the questions 1-3

1 What did the customer order? 2 What was the problem?

3 How did he contact the company?

1.3 Predict how the company responded to the problem, then listen to the entire talk and answer the questions 4-5

4 How long did it take the company to respond to the customer? 5 What solution did the company offer?

demand any action

2.2 Listen to an extract from a training seminar for customer service staff and check your answers

Exercise 3

3.1 Carl and Ines are giving a presentation Look at their slides and choose the possible answers for the questions below

3.2 Listen to the introduction to the presentation and check your answers

1 What is the subject of the presentation? A Job interviews

B Logo selection

C Customer service survey

2 How was the data collected? A By making phone calls B By pressing some buttons C By gathering written feedback

III NOTE-TAKING SKILLS: ORGANIZING NOTES

Exercise 1:

Listen to the next part of the presentation in the Exercise 3 above The presenter will discuss

the ‘in-store interview’ Prepare a page to take notes using the outline below

IN-STORE INTERVIEWS

(1) ………

(2) ………

(3) ………

Exercise 2:

The sales team at ADH Graphics is receiving a call from a potential client Listen to the conversation and take notes using the form below

Phone Contact Form ADH Graphics

Date: Wednesday 14th May Call initiated by: Client Call handler: B White

 Client: Bellstone & Smith  Nature of business:  Address: _  Contact: _  Position: _  Tel: _  E-mail:

UNIT 4 – LISTENING FOR SPECIFIC INFORMATION I VOCABULARY PRACTICE

Exercise 1

Exercise 2:

Match the words with the definitions

1 to hammer out a an important skill needed for a job 2 to cultivate b to try to develop and improve 3 to fizzle out c to include something in 4 to initiate d to make something begin 5 a courtesy e a polite action

6 to incorporate into f conversation about things that are not important 7 small talk g to gradually end

8 a competency h to come to an agreement through argument or discussion

II LISTENING PRACTICE

Exercise 1:

Listen to two people talking about a company Complete the company profile

1 Name: 2 Nationality: 3 Headquarters: 4 Type of company: 5 How old:

6 Number of employees: 7 Revenue:

Task A: Underline the key words in each question

Task B: Answer the questions, using NO MORE THAN TWO WORDS

1 Which state did Dan go to first? 2 How long did he stay in each state? 3 How many states did he go to altogether? 4 Did he do the same job in each state? 5 How many jobs did he do altogether? 6 Was the journey a success?

III NOTE-TAKING SKILLS: USING SYMBOLS AND ABBREVIATIONS

Listen to a trainer talking about the importance of relationship-building as a competency Take notes using symbols and abbreviations Use the outline below to help you organize the

UNIT 5 – LISTENING FOR REASONS AND EXPLANATIONS

I VOCABULARY PRACTICE

Exercise 1:

Complete the definitions (1-3) with the phrases in the box

1 If you obtain the money which you need to start your business, then you for it

2 If someone gives you the money for your business, they or

3 When someone lends you money, sometimes you have to promise to give them something, like your house, if you do not pay the money back When you do this, you

Exercise 2:

Fill in the gaps with the correct words in the box

1 Many companies go bankrupt because of poor

2 The lawyers of both parties are drawing up a(n) after lengthy negotiations

3 It’s extremely difficult for the company to reach its sales due to the impacts of the pandemic

4 It’s advisable for young people to have as soon as possible

5 A company's can consist of cash, investments, specialist knowledge, or copyright material

6 As the chairman of the board, he holds a 51% in the firm 7 Normally, companies will need to a law firm about the tax

provide funding/capital raise capital secure a loan

II LISTENING PRACTICE

Exercise 1:

Listen to the conversation and then choose the statement that best answers the question

1 Why are there no chairs?

A The chairs haven’t been ordered yet B Nobody wants to sit down

C The chairs haven’t arrived yet D People prefer to sit on the floor

6 Why doesn’t the man want to take the elevator? A The elevator is slow

B They’re going down C It’s late

D He likes to walk 2 Why will the man call the woman?

A Because he needs some help B To invite her to dinner C Because he’s bored D To arrange a meeting

7 Why is the man staying late at the office? A He has to finish his work

B He’s expecting a phone call C He has a day off tomorrow D He isn’t tired

3 Why is the woman going to Hawaii? A To spend her vacation

B To buy new clothes C To attend a conference D To visit friends

8 Why isn’t the meeting in the conference room? A There aren’t enough chairs

B It isn’t big enough

C The office is more comfortable D It’s being painted

4 Why did the woman arrive late? A She was in an accident

B She had a flat tire C She felt tired

D She was waiting for someone

9 Why does the woman suggest taking the subway? A The office is close

B A car is too fast C Traffic is heavy D It’s late

5 Why is the window closed? A It’s cool outside

B The air-conditioning is on C The room isn’t warm enough D The street is very noisy

10 Why didn’t the man eat lunch? A He forgot to eat

B He wasn’t hungry

C He got to the cafeteria too late D He didn’t have time

Reasons for the change

Person 1 to save and Person 2 to have more time with

Person 3 to for her hotel room Person 4 to use his

3 How does he feel when service is good?

Speaker 2

4 How does the woman react to bad service?

5 What examples does she give?

6 How does she feel if service is bad?

III NOTE-TAKING SKILLS: USING SIMPLE OUTLINE

Listen to an interview with Tara Ganesh, the marketing director of a business support service called Entrepreneur Complete the notes

- Which three kinds of advice can ‘Entrepreneur’ give?

UNIT 6 – LISTENING FOR DATES AND OTHER NUMBERS

I VOCABULARY PRACTICE

Exercise 1:

Match the words with their definitions

1 welfare (n) a an organization that provides money for charity 2 concerned with (adj) b to take control of something

3 merge with (v) c to combine or join together

4 pension (n) d a rich person who gives a lot of money to help poor people 5 social work (n) e health and happiness

6 poverty (n) f an amount of money paid regularly to a person who does not work anymore

7 take over (v) g the job of giving help and support to people who have difficulties 8 philanthropist (n) h believing that something is important

9 charitable trust (n) i the state of not having enough material possessions or income for a person's basic needs

Exercise 2:

Fill in the gaps with the correct words in the box

1 A mediator has been called in to ……… these problems satisfactorily 2 If you order goods from the ……… , they usually arrive within the week 3 Goods will be sent within 24 hours of receiving your ………

4 The phone company was unable to ……… the call

5 I need to catch up on my ……… of emails before I can start work 6 You need to have a copy of your original ……… if you want a refund

order invoice catalogue trace backlog resolve

II LISTENING PRACTICE

Benefits that Joseph Rowntree introduced for the workers:

3 ……….for staff under 17 4 ……….on site

Date goods will arrive: 5 ……… Contact’s extension number: 6 ………

Exercise 3:

3.1 Listen to the announcements and write the times

Announcement 1 the next train from platform 6 departs at ……… Announcement 2 the Glasgow to London coach is at ……… Announcement 3 the Bristol Express will arrive at ………

3.2 Michael Burnett has asked his secretary to book a flight from London Heathrow Airport to Paris Charles De Gaulle Airport Read his note and look at the flight times In pairs, decide which flights Michael could take

Listen to Michael’s secretary calling the travel agent Which flight does she book?

Flight No ……… Time ………

Have to be in Paris, Wed, meeting at 10am Please book flight, LHR – CDG, one way (Remember, airport – Paris office takes about an hour.) Thanks

Michael

III NOTE-TAKING SKILLS: REVIEWING AND EDITING NOTES

Listen to four telephone calls and correct two mistakes in each message

UNIT 7 – RECOGNIZING A SPEAKER’S ATTITUDE I VOCABULARY PRACTICE

Exercise 1:

Match the words with their definitions

1 dominate (v) a a moral rule or standard of good behaviour

2 principle (n) b not the same as anything or anyone else and therefore special and interesting 3 committed to (a) c to have control over a place or a person

4 argument (n) d a time of great disagreement, confusion, or suffering

5 crisis (n) e a situation in which two or more people disagree, often angrily

6 original (a) f loyal and willing to give your time and energy to something that you believe in

Exercise 2:

Fill in the gaps with the correct words in the box

1 No matter how well-prepared you are when starting a business, there’s no ……… of success

2 The company always takes on ………….…… staff during peak season

3 In India, programming is a super competitive ………….…… as there are numerous applicants

4 This type of project management is a great thing to have on your ………… …… 5 To keep the company alive, half the workforce is being made …….…………

6 All jobs can be made to fit ……….………, but accountants are particularly easy targets

II LISTENING PRACTICE

Exercise 1:

Listen to the conversation and then choose the statement that best answers the question

1 What does the man think of the bus? A It’s inconvenient

B It’s relaxing C It’s too expensive

temporary stereotypes CV redundant guarantee field

2 What do the speakers say about Bob? A His work is good

B He’s improving C He talks too much

D He isn’t doing a good job

3 What is the speakers’ opinion of the hotel? A It’s nice

B It isn’t comfortable C It’s too big

D Its service could be better

4 What do the speakers think of the weather? A It’s too warm

B There’s too much snow C It rains a lot

D It’s too cold

5 What do the speakers say about TV? A It’s boring

B There aren’t many programs C It’s funny

D The programs are good

6 What is the woman’s opinion of the lecture? A It wasn’t enjoyable

B It was terrible C It was interesting D It wasn’t long enough

7 What does José say about his job? A It’s important

B It’s too far away C It’s difficult D It’s like his old job

8 What does Sally think of her Spanish class? A She thinks it’s too hard

B She likes it

C She thinks it’s very easy D She’s having fun

9 What do the speakers say about Bill? A He’s lazy

B He’s sick today C He’s usually late D He’s usually right

10 What does the man think of the pizza? A It’s not very good

B It’s delicious C It’s terrible D It’s too greasy

Exercise 2:

You are going to hear 5 older workers talking about their present situation Listen and match each person (1-5) with the correct statement (a-i) below There are 4 statements that you don’t need

Person 1 a would like more job security

Person 2 b feels that he/she is a victim of age discrimination Person 3 c works with people who are much younger than him/her Person 4 d did not spend a long time unemployed

Person 5 e is planning to take early retirement

f works mainly with people of a similar age to him/her g is short of money after being made redundant h feels that his/her ability is not being exploited i is waiting to hear the results of an interview

LISTENING STRATEGY 7

To identify a speaker’s attitudes and feelings, pay attention to the tone of his or her voice

Exercise 3:

Listen to a meeting about an anti-aging drink and decide whether the following statements are TRUE or FALSE

1 The R&D department doesn’t expect the drink to do well ……

3 The Marketing department thinks that teenagers will buy the anti-aging drink …… 4 The product will need a strong marketing campaign ……

6 The production department thinks there could be a problem ……

III NOTE-TAKING SKILLS: USING NOTES TO WRITE A SUMMARY

Listen a presentation about teamwork and make notes using the following outline Then write a summary based on the notes

What makes a good team: 1 Team leader:

2 Creative team members:

3 Different personalities:

How to apply this knowledge of teamwork:

1 2 Summary

UNIT 8 – RECOGNIZING FACTS AND OPINIONS I VOCABULARY PRACTICE

Exercise 1:

Find the following words and phrases in the puzzle

Work together to explain the meaning of those words and phrases You can use a dictionary to help you

Exercise 2:

Match the words with the definitions

1 terminology a a very important change in the way people do things 2 revolution b likely to continue and not fail or be lost

3 phenomenon c not lasting or needed for a long time 4 permanent d relating to work done in an office

5 secure e special words or expressions used in relation to a particular

subject or activity

6 redundancy f lasting for a long time or for ever

7 temporary g calculate an amount / a number over a year

8 clerical h to divide the duties and the pay of one job between two

people who work at different times during the day or week

9 job share i something that exists and can be seen, felt, tasted, etc.,

especially something unusual or interesting

10 annualise j a situation in which someone loses their job because their

employer does not need them

II LISTENING PRACTICE

One female investor of this type is Rita White Rita runs a small hotel in Wales and is also the founding member of an investment club Her father worked as a stockbroker and she took some advice from him in the beginning Her first shares were in a building society

The investment club is for women only Several men wanted to join but the women were determined to make this a ladies-only organisation and refused After an initial investment of £100, the members now pay in £25 a month They agree which stocks to invest in at a weekly meeting held at one of the members’ homes So far, their investments have made modest but steady returns, always between 5 and 9 per cent

Like many local investment clubs, the Llandudno club’s portfolio

contains only one local business, namely the local racecourse This has been one of their most successful investments

5 Today there is a big gap between the rich and the poor in Brazil

6 Alberto wants Brazil to have an education system similar to the one in China 7 According to Alberto Brazil needs to develop its own industries, not just export raw

III NOTE-TAKING SKILLS: USING NOTES TO WRITE A SUMMARY

Listen to an interview with Nicola, a social commentator, on changes in patterns of working Task A: Which of these subjects does she mention?

1 Part-time work 2 Temporary work 3 Pension provision 4 Leisure activities 5 Working hours

6 Starting your own business

Task B: Take notes on the information she gave about those subjects Make sure you include both her opinions and the facts she used to support her views

Task C: Use your notes to write a summary of the changes in patterns of working