Due to the vaccines’s speciality which is important, short storage time and needs certain storage temperatures, we – a freight forwarder decide to export goods from HIPRA Spain to HIPRA
TỔNG LIÊN ĐOÀN LAO ĐỘNG VIỆT NAM TRƯỜNG ĐẠI HỌC TÔN ĐỨC THẮNG KHOA QUẢN TRỊ KINH DOANH BÁO CÁO THUYẾT TRÌNH IMPORT PROCEDURE OF HIPRA VACCINE Lecturers: Mr Trần Chí Dũng Ms Tạ Hồng Hải Hà Mr Phạm Thái Kỳ Trung Ms Nguyễn Ngọc Trang Mentor: Mr Nguyễn Hữu An Class: FIATA – GROUP Group: Members: Nguyễn Phan Nhã Thi Nguyễn Thị Thuý Kiều Phạm Minh Thư Trần Ngọc Trân Hoàng Trần Minh Tú Nguyễn Kim Châu Nguyễn Lý Tú Ngân Trịnh Thị Mỹ Huê Nguyễn Thị Lan Phượng 719H0523 719H1085 719H0535 719H0557 719H0570 719H0342 719H0434 719H0373 719H0493 TP.HCM, THÁNG 10 NĂM 2020 TABLE OF CONTENT APPRICIATION INTRODUCTION CHAPTER GENERAL INTRODUCTION ABOUT THE HIPRA COMPANY 1.1 INTRODUCTION ABOUT HIPRA COMPANY 1.2 INFORMATION ABOUT THE BUSINESS MODEL OF THE COMPANY 1.2.1 Customer segment (CS) 1.2.2 Value proposition (VP) 1.2.3 Channels (CH) 1.2.4 Customer relationship 1.2.5 Key resources 1.2.6 Key activities 1.2.7 Cost Structure (C$) 10 CHAPTER IMPORT PROCEDURE HIPRA VACCINE BY AIR 11 2.1 Definition of logistics flows 11 2.2 HIPRA Company’s logistics flows 2.2.1 Method of transportation 2.2.2 Detail of the shipment 2.2.3 Transporting from Spain to Vietnam 2.2.3.1 Physical flow 2.2.3.2 Document flow 2.2.4 Transporting from HCMC to Hanoi 2.2.4.1 Physical flow 2.2.4.2 Document flow 2.2.4.3 Information flow 11 11 13 14 14 16 19 19 20 21 2.3 Costs 2.3.1 From Spain to Vietnam 2.3.2 From HCMC to Hanoi 22 22 23 To transport the shipment from HCMC City to Hanoi, it has the costs of Air Freight, Pickup, Delivery and Handle So, the total cost is 71.327.500 VND 23 2.4 Timelapse 24 CHAPTER 3: THEIR LOGISTICS OPERATIONS DRAWBACKS AND SOLUTIONS 25 3.1 The airline annouce a flight delay in the last minute due to bad weather 25 3.2 Broken parcel 26 CHAPTER 4: VALUE FROM SOLUTIONS AND ITS IMPACT 29 4.1 Value from solution 29 4.2 Value from solution 29 4.3 Value from solution 29 CONCLUSION 30 REFERENCES 31 TABLE OF FIGURES Figure Logo of HIPRA Company Figure HIPRA Vaccine Figure HIPRA University Figure Air France 12 Figure Vietjet Air 12 Figure Detail of the shipment from HCMC to Hanoi 13 Figure Barcelona Airport 14 Figure CDG Airport 15 Figure TCS Terminal 15 Figure 10 Noi Bai Airport 19 Figure 11 Airway Bill 21 Figure 12 The flight is delayed 25 Figure 13 Refrigerant gel ice pack 26 Figure 14 Broken parcel 27 Figure 15 Cargo Irregularly Report 27 Figure 16 Carton box 28 APPRICIATION In fact, there is no success that is without the support and help from other people During the period of doing this presentation, we – all members of group received plenty of enthusiatic help and support that facilitate for us to overcome all difficulties and finish this hard but meaningful research process with the topic “Healthcare sector” Firstly, we would like to express our sincere thanks to Ton Duc Thang University and VILAS – Vietnam Logistics and Aviation School for creating favourable conditions for us to experience this subject Secondly, with deepest gratitude, we would like to send to Mr Tran Chi Dung, Ms Ta Hong Hai Ha, Mr Pham Thai Ky Trung and Ms Nguyen Ngoc Trang as well as other teachers from VILAS who conveyed and provided us valuable knowledge as well as career orientation during our time studying FIATA Module Thirdly, sincerely thank to Mr Nguyen Huu An – our mentor who gave us directly guidance and instruction that considerable help us to successfully complete these report and presentation This is the first time we have approach this field so there are many surprises that we cannot avoid shortcomings and mistakes Therefore, we are looking forward to receiving your useful comments and suggestions in order to make our up – coming presentations be more completed INTRODUCTION In the context of increasingly deepening international integration, Logistics services have extremely important meaning in the overall structure of the national economy We can list variety of the Logistics’ benefits that directly impact to the economy Firstly, it helps to link all means of transport to facilitate the circulation and distribution of goods in a smooth, accurate and safe way Secondly, Logistics meets the increasing demand for commercial exchanges between regions of the country and it can expand cross-border flows of goods, from which goods will be available in various markets and reach the consumers quickly and promptly Besides, Logistics also plays a role in the distribution of manufacturing industries appropriately to ensure the balance and sustainable growth of the entire national economy Therefore, due to its mentioned advantages, Logistics service is believed to have such an effect to our society In contrast, without Logistics, our daily economic and production activities will be expected to be more difficult and stagnate According to Vietnam Logistics Business Association (VLA), in recent years, the growth rate of the logistics industry in Vietnam has reached about 14%-16% with a scale of about 40-42 billion USD per year This proves that Logistics is one of the fastest growing and most stable service industries in Vietnam nowadays Besides, Vietnam is believed to have many potential opportunities for growth and deep integration in the logistics arena However, in fact, Vietnam's logistics businesses still face many challenges as well as difficulties and barriers (scale of operation, capital, human resources ) and those problems are not easy to deal with, so our government and enterprises need to establish logical policies regarding the improvement of this service industry in Vietnam in order to make us peak at high position in global Logistics arena We are sophomores studying FIATA at Ton Duc Thang University and to help us further understand about how this service industry works, we have made a report and presentation based on the given topic: “Cosmetics/Healthcare sector” In the process of discussion, we decide to choose HIPRA company to a research because HIPRA is a veterinary pharmaceutical company and we realize that the company has detailed logistics flows as well as drawbacks in their logistics operations Thus, we would like to approach this company to give suggestions, advices to enhance and improve the logistics process The report includes the following sections: Chapter 1: General introduction about the company Chapter 2: Procedure of import goods by air Chapter 3: Their logistics operations drawbacks and solutions Chapter 4: Value and its impact Document continues below Discover more Lý thuyết tài from: tài… Đại học Tôn Đức… 146 documents Go to course BÁO CÁO THỰC 52 HÀNH TIỀN TỆ Lý thuyết tài chính… 100% (5) MỘT SỐ TÌNH HUỐNG MƠN HỌC… Lý thuyết tài chính… 100% (2) Phan tich bao cao tai 53 chinh Lý thuyết tài chính… 100% (2) Bài tập kế tốn hành 23 nghiệp… Lý thuyết tài chính… 100% (2) Chương 3_Ơn tập Lý thuyết tài và… Lý thuyết tài chính… 100% (2) Financial plan - tập lý thuyết CHAPTER GENERAL INTRODUCTION ABOUT THE Lý thuyết HIPRA COMPANY 100% (2) tài chính… 1.1 INTRODUCTION ABOUT HIPRA COMPANY HIPRA is a veterinary pharmaceutical company dedicated to the research, production and marketing of products for Animal Heath It provides vaccine for animals, diagnostics kits and pharmaceuticals It has been over a half of century, but HIPRA proves that they are still going stronger than ever by holding one of the most prestigious and professional pharmaceutical companies that producing vaccines for the veterinary industry globally HIPRA’s headquarter is in Spain It has subsidiary companies and distributors in continents: Africa, America, Asia, Europe and Oceania It contacts with customers in over 100 countries through its subsidiaries and distributors Vietnam is one of the subsidiary companies of HIPRA, also retail distributor of the company’s products Figure Logo of HIPRA Company 1.2 INFORMATION ABOUT THE BUSINESS MODEL OF THE COMPANY 1.2.1 Customer segment (CS) Since HIPRA is an animal health company which provide products for animals so we can easily determine customer target of the company, including: Owners of small and large livestock farms Hospital for livestock and poultry Veterinary drug distribution agent Using in laboratory of university Veterinary specialists 1.2.2 Value proposition (VP) The Values on which HIPRA was founded remain true today and are the hallmark of their identity Since their own commercial subsidiaries and a global distribution network: Reaching customers from more than 100 countries Pioneering in offering services and educational programs on strategic areas of interest to professionals Developing more than 30 vaccine products Providing study programs 10% of their turnover is dedicates to RD and Regulatory Affairs Process done by themselves form the research, the development, the production, marketing, and servicing Publishing Non – financial Information Statement included in Consolidated Management Report Bringing opportunities to talented people as a multicultural fast – growing company 1.2.3 Channels (CH) Media Channel HIPRA gets in touch with their customers through the main website of company https://www.hipra.com/portal/vi/hipra/home On this website, they let the customers know more about them (information about HIPRA, products, company contact), they also update about vaccine and other products published Distribution Channel HIPRA has various subsidiary companies and distributors globally (Africa, America, Asia, Europe, Oceania) so they easily make their products access to lots of markets in over 100 countries 1.2.4 Customer relationship Over the past 10 years, HIPRA has continuously developed in researching and producing vaccines, become a reliable partner in disease prevention and built stable relationship with customers from more than 100 countries 1.2.5 Key resources HIPRA’s success and ability to compete in the marketplace of the future is strongly related to the talents, motivation and performance of our workforce That’s why they has many talented people working in the company 1.2.6 Key activities Figure HIPRA Vaccine They provide Vacciens for animals, Diagnostic kits and Pharmaceuticals HIPRA currently produces and sells up to 24 different vaccines for poultry, including products used for turkeys Their services: Smart Vaccination, HIPRA Diagnos, HIPRA University, Origins Programme, HIPRASoft and Online Calculators Figure HIPRA University - The goods unloaded to the truck The truck started to go to warehouse at Binh Duong The goods arrived to Binh Duong Warehouse 2.2.4 Transporting from HCMC to Hanoi 2.2.4.1 Physical flow Preparing the cargoes Firstly, the Warehouse prepares the goods, packages, labels to identify, avoid missing out and loads it to refrigerated truck which need to start before hours regularly the temperature from to degrees Celsius Putting cold gel packs in the cargoes to remain the temparature and installing temperature checking equipment in deliver process to ensure suitable temperature The cargoes in Sai Gon Cargo Service Coporation of Tan Son Nhat Airport When the cargoes are arrived to SCSC Terminal, the cargoes are unloaded from the truck to Terminal, then weighting to calculate Chargeable Weight Transporting from HCMC to Hanoi The cargo are transported from Tan Son Nhat Airport (SGN) to Noi Bai Airport (HAN) by Vietjet Air The cargoes in NCTS Terminal of Noi Bai Airport Figure 10 Noi Bai Airport 19 After the cargoes come to Noi Bai Airport, the cargoes are unloaded from airplane to Terminal During this time, the refrigerated truck are started before hours to prepare picking up the goods Transporting the cargoes from Noi Bai Airport to Warehouse The cargoes are loaded to the refrigerated truck and delivery to Warehouse 2.2.4.2 Document flow Before the transportation Firstly, Agent in Hanoi sends Purchase Order (PO) which is an official document to pay for the sale of specific products or services to be delivered, to HIPRA HCMC Then, HIPRA HCMC makes a contract with Freight Forwarder to transport the cargoes to Hanoi Then, HIPRA HCMC sends Shipper’s Instruction (SI), which contains details of the cargoes and requirements for its physical transportation to Freight Forwarder Based on the Shipping Instruction, Freight Forwarder books airline and receives booking note which is a contract for reservation of space on board a carrier’s airplane, provides details of shipper, consignee, notify party quantities and descriptions of goods, intended airplane all filled up for the booking of space of a particular airplane Transporting the cargoes from HCMC to Hanoi At the appointment, when the truck arrives at HIPRA Warehouse in Binh Duong to pick up the cargoes, to stock out, the staffs at the warehouse will make the Warehouse receipt based on Delivery Order When the cargoes come to Tan Son Nhat Airport, Freight Forwarder fills in the Shipper’s Letter of Instruction (SLI) and sends it to Vietjet Air Then, Freight Forwarder contacts with Document Department of Airlines to make Master Airway Bill 20 Figure 11 Airway Bill Based on the data of weight, Freight Forwarder issues House Airway Bill draft, check and comfirm Airway Bill draft Next, Freight Forwarder sends House Airway Bill draft to HIPRA HCMC to check information After that, Freight Forwarder issues the House Airway Bill Final Finally, Freight Forwarder makes and sends Pre-alert to Agent in Hanoi The Document file is transported attach with the cargoes House Airway Bill Packing List Purchase Order Invoice Certificate of Insurance The Cargoes are transported to Tan Son Nhat Airport Forwarder needs prepare: Arrival Note, Instruction Note, Nation ID, House Airway Bill and Invoice to pickup the cargoes When come to the Terminal, Freight Forwarder shows the documents to receive Delivery Order We just only release the cargoes when we have Delivery Order 2.2.4.3 Information flow Before the transportation 21 Firstly, Freight Forwarder receives information about quantity, name of products, origin, requirement, etc From HIPRA HCMC to book Airline Airline sends Forwarder the time, date, cost of flight, address of warehouse of airline for vaccine, Estimated time of departure (ETD) and Estimated time of arrival (ETA) Then, Freight Forwarder sends this information to Agent in Hanoi to prepare the shipments on time and know the process of transportation - The Pre – Alert is sent to HIPRA Vietnam Arrival Notice Airway Bill House Airway Bill Invoice Packing list During the transportation The goods is loaded in truck and been transporting from factory to airport The goods arrived to Tan Son Nhat airport The goods are unloaded from truck to Terminal The goods is loaded to airplane The truck arrived to Noi Bai Airport The goods unloaded to the truck The truck started to go to warehouse at Hanoi The goods arrived to Hanoi Warehouse 2.3 Costs 2.3.1 From Spain to Vietnam Based on three flows of logistics and the term of Incoterm, we suggest the costs of the shipment from Spain to Vietnam Firstly, when the cargoes come to Barcelona Airport, it has the costs of Bill and THC and X-ray, is about 45 Euro and 0,93 Euro per kilogram Next, to transport from Barcelona Airport to Tan Son Nhat Airport, it has the costs of Air Freight, Fuel and Security, is 2.1, 0.013 and 0.07 Euro per kilogram respectively When the cargoes come to the Tan Son Nhat Airport, it has the costs of D/O is Euro, THC, X – ray, Customs and Delivery Finally, we have the handle cost is 545 VND per kilogram So, the total cost is 173.432.203 VND 22 STT NAME AMOUNT UNITS Bill 45 Euro THC & X – ray 0,93 Euro/kg Air Freight 2,1 Euro/kg Fuel 0,013 Euro/kg Security 0,07 Euro/kg D/O 50 Euro THC 1.300 VND/kg X – ray 500 VND/kg Customs 2.100.000 VND/sheet Delivery 2.800.000 VND/truck Handle 545 VND/kg 193.432.203 VND TOTAL 2.3.2 From HCMC to Hanoi To transport the shipment from HCMC City to Hanoi, it has the costs of Air Freight, Pickup, Delivery and Handle So, the total cost is 71.327.500 VND STT NAME AMOUNT UNITS Air Freight 25.000 VNĐ/kg Pickup 1.000 VNĐ/kg Delivery 1.986 VND/kg Handle 545 VNĐ/kg 23 TOTAL 71.327.500 VND 2.4 Timelapse Based on the best requirement for transportation, we suggest the timelapse for delivering the HIPRA Vaccines From Spain to Vietnam Day 1: 01:00 – The refrigerated truck arrives to the HIPRA Company in Spain 03:00 – The cargoes are deliveried from Warehouse to Terminal – T1 of Barcelona Airport 05:00 – The truck comes to Barcelona Airport 07:00 – The airplane starts from Barcelona Airport to come to CDG 08:55 – The airplane comes to the Charles – de – Gaulle Airport (CDG) 13:10 – The airplane starts from CDG to come to Tan Son Nhat Airport Day 2: 06:25 – The airplane comes to the Tan Son Nhat Airport and the refrigerated truck comes to Airport 08:25 – The Cargoes are loaded from Terminal to the truck 10:00 – The truck comes to Binh Duong Warehouse From HCMC to Hanoi 5:30 – The refrigerated truck arrives to the HIPRA Warehouse in Binh Duong 7:30 – The cargoes are deliveried from Warehouse to SCSC Terminal of Tan Son Nhat Airport 10:30 – The cargoes comes to SCSC Terminal 12:30 – The airplane starts from Tan Son Nhat Airport to come to Noi Bai Airport 14:35 – The airplane comes to Noi Bai Airport 16:35 – The cargoes are loaded from Terminal to the truck 18:30 – The truck comes to Hanoi Warehouse 24 CHAPTER 3: THEIR LOGISTICS OPERATIONS DRAWBACKS AND SOLUTIONS While there are many benefits of their logistics operations, we also realize that there are still some disadvantages happened in shipping process As the freight forwarder who take responsibility of taking care for safety of products when transporting from departure position to destination, the risk of damage to goods is a significant concern Now, let’s take a closer look at several common drawbacks that might directly influence the quality of vaccines 3.1 The airline annouce a flight delay in the last minute due to bad weather The situation is that the vaccines is kept in warehouse of airport with inappropriate condition and it might make major damage if this delayed status take longer Figure 12 The flight is delayed Temporary solution Once the customs procedure is complete, the freight has already been in SCSC The last thing to is wait to load up the aircraft In case there is notice of delay, the freight will stay in SCSC, yet SCSC temperature is just cool So, to maintain the conditional temperature, preparing times the amount of refrigerant gel packs should be the best solution Figure 13 Refrigerant gel ice pack Permanent solution Besides, we suggest some temporary solutions including updating the weather forcast based on departure time (date) for scheduling delivery plans to limit and rebook the next available flight if in a tense situation 3.2 Broken parcel The second drawback is that during freight from Spain to Vietnam, the styrofoam box which we put the vaccine into can be broken and we not know if it can affect the quality of the goods because we must keep the scene preserved in the airport’s warehouse These two pictures refer to real case about broken parcel during transporting to destination 26 Temporary solution: Firstly, we need to make the Cargo Irregularly Report to comfirm the condition of the cargoes Next, we need call HIPRA Hanoi to contact with Insurrance Figure 14 Broken parcel Figure 15 Cargo Irregularly Report 27 Permanent solution: We - freight forwarders need to give any goods up we may cost our permanent solution which is effective in our opinion is pack the inner (styrofoam) box into the outer (carton) box Figure 16 Carton box 28 CHAPTER 4: VALUE FROM SOLUTIONS AND ITS IMPACT 4.1 Value from solution Speaking of refrigerant gel packs, always preparing them times more for the worst cases does cost HIPRA some money However, the cost of damages that can be caused will be cut off significantly Moreover, the cost of refrigerant gel packs is massively less than air freight and the whole freight itself 4.2 Value from solution With the carton box outside the styrofoam, our goods will be protected absolutely, we will not be worried about the possibility of breaking,create a sense of peace of mind Besides, we can create trust for customers about thoughtful and thorough service From that, the reputation of our company is increased and we attract more customers 4.3 Value from solution Not only can the goods be delivered regularly, no shortage of goods, but also build a reputation for our service because we have solutions for transporting during the epidemic, meet the needs of customers and create confidence for customers 29 CONCLUSION In the rapidly growing veterinary pharmaceutical market, HIPRA is one of the leading companies in this field And that prompted us to start researching on this company, after researching, we got clearance understanding about the company, their logistics flows, we also find out drawbacks in their operations as well as receving great value from solutions and how they work Making this report is our honor, which enhance our knowledge about logistics service and provide us career orientation in the future 30 REFERENCES Hipra, “About the Reference in Prevention for Animal Health” Available from https://www.hipra.com/portal/en/hipra/about/who-we-are HIPRA, “đối tác đáng tin cậy phịng bệnh cho vật ni - Mỗi Tuần Một Gương Mặt - Công Ty - Thong tin chan nuoi Heo.com.vn” Available from http://heo.com.vn/?x/=newsdetail&n=4856&/c/=25&/g/=14&date=7/10/201 6&new=hipra doi-tac-dang-tin-cay-trong-phong-benh-cho-vat-nuoi.html Hipra, “Vaccines, diagnostic kits, pharmaceuticals for veterinary” Available from https://www.hipra.com/portal/en/hipra/animalhealth/products/overview/#/va ccine Vinalogs Container Transportation ,“Quy trình xuất hàng hóa đường hàng khơng” Available from https://www.containertransportation.com/quy-trinh-xuat-khau-hang-hoa-bang-duong-hangkhong.html iEIT (2019), “Business model canvas – mơ hình kinh doanh Canvas (P1)” Available from https://ieit.vn/business-model-canvas-mo-hinh-kinh-doanhcanvas-p1/ Vinalogs Container Transportation, “Thủ tục nhập hàng hóa” Available from https://www.container-transportation.com/thu-tuc-nhapkhau-hang-hoa.html SONGANHLOGS (2019), “FCA Là Gì? Điều Kiện Giao Hàng Free Carrier Trong Incoterms” Available from https://songanhlogs.com/dieu-kien-giaohang-fca.html René Fjord (2014), “Top advantages of air freight” Available from https://blog.greencarrier.com/top-8-advantages-of-air-freight/ International Finance Corporation, “The Impact of COVID-19 on Logistics” Available from https://www.ifc.org/wps/wcm/connect/2d6ec419-41df-46c98b7b-96384cd36ab3/IFC-Covid19-Logisticsfinal_web.pdf?MOD=AJPERES&CVID=naqOED5 10 SCSC (2010), “Dịch vụ & biểu giá” Available from https://scsc.vn/vn/svc_services_charges.aspx 11 AmosWEB GLOSS*arama, “PHYSICAL FLOW” Available from http://www.amosweb.com/cgibin/awb_nav.pl?s=gls&c=dsp&k=physical+flow 12 NCTS Noi Bai Cargo Terminal Services JSC Available from http://www.noibaicargo.com.vn/trang-chu 31 More from: Lý thuyết tài tài… Đại học Tôn Đức… 146 documents Go to course BÁO CÁO THỰC 52 HÀNH TIỀN TỆ Lý thuyết tài chính… 100% (5) MỘT SỐ TÌNH 53 HUỐNG MƠN HỌC… Lý thuyết tài chính… 100% (2) Phan tich bao cao tai chinh Lý thuyết tài chính… 100% (2) Bài tập kế tốn hành 23 nghiệp… Lý thuyết tài chính… 100% (2) Recommended for you 50 16 Financial plan - tập lý thuyết Lý thuyết tài chính… 100% (2) Lý thuyết tài chính_Review… Lý thuyết tài chính… 100% (1) B01020 Chapter 09 Central Banks-A… Lý thuyết tài chính… 100% (1) BÀI TẬP ÔN TẬP THI GIỮA KỲ PHẦN I Lý thuyết tài chính… 100% (1)