(LUẬN văn THẠC sĩ) motivating employees at bank for investment and development of vietnam JSC (BIDV)

ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - NGUYỄN HỒNG HẠNH MOTIVATING EMPLOYEES AT BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM JSC (BIDV) TẠO ĐỘNG LỰC CHO NGƯỜI LAO ĐỘNG TẠI NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN ĐẦU TƯ VÀ PHÁT TRIỂN VIỆT NAM (BIDV) LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2019 TIEU LUAN MOI download : skknchat@gmail.com ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - NGUYỄN HỒNG HẠNH MOTIVATING EMPLOYEES AT BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM JSC (BIDV) TẠO ĐỘNG LỰC CHO NGƯỜI LAO ĐỘNG TẠI NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN ĐẦU TƯ VÀ PHÁT TRIỂN VIỆT NAM (BIDV) Chuyên ngành: Quản trị kinh doanh Mã số: 60 34 01 02 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: TS TRẦN KIM HÀO HÀ NỘI - 2019 TIEU LUAN MOI download : skknchat@gmail.com DECLARATION The author confirms that the research outcome in the thesis is the result of author‘s independent work during study and research period and it is not yet published in other‘s research and article The other‘s research result and documentation (extraction, table, figure, formula, and other document) used in the thesis are cited properly and the permission (if required) is given The author is responsible in front of the Thesis Assessment Committee, Hanoi School of Business, and the laws for above-mentioned declaration Date………………………… TIEU LUAN MOI download : skknchat@gmail.com ACKNOWLEDGEMENT First and fore most I offer my sincerest gratitude to all Professors of Hanoi School of Business, Vietnam National University (HSB, VNU) for giving me knowledge that is used as basement for my thesis I am heartily thankful to my supervisor, Dr Tran Kim Hao whose precious patience, valuable guidance and support from the initial to the final level enabled me to develop an understanding of the subject, thereby applying knowledge into real cases throughout my thesis Without his encouragement and effort, this thesis would not have been completed or written One simply could not wish for a better or friendlier supervisor During the implementation process, due to limitations of experience and research time, my thesis has unavoidable mistakes I would like to receive the comments of the professionals, and friends to complete thesis better TIEU LUAN MOI download : skknchat@gmail.com TABLE OF CONTENT ABBREVIATIONS i LIST OF TABLES ii LIST OF FINGERS iii INTRODUCTION .1 CHAPTER 1: THEORY BACKGROUND ON EMPLOYEE MOTIVATION 1.1 Overview of motivation .8 1.1.1 Motivation and employee motivation 1.1.2 Role of employee motivation 1.1.3 Types of motivation .10 1.1.4 Motivation process .10 1.2 Motivation theories 11 1.2.1 Maslow's hierarchy of needs theory .12 1.2.2 Two-factor theory of Herzberg .14 1.2.3 McClelland‘s Achievement Theory .17 1.2.4 Adams‘s Equity Theory .19 1.3 Research model for analyzing employee motivation 21 1.4 Experience about motivating employees of some organizations .23 CHAPTER 2: CURRENT SITUATION OF EMPLOYEE MOTIVATION AT BIDV 26 2.1 Overview of BIDV .26 2.1.1 General information .26 2.1.2 Organizational structure 27 2.1.3 Business line 28 2.1.4 Financial status: 28 2.1.5 Labor force structure 29 2.1.6 Summary of policies and changes to policies for employees 32 TIEU LUAN MOI download : skknchat@gmail.com 2.2 Analyze and evaluate current situation of employee motivation at BIDV – head office 36 2.2.1 Respondent‘s profile 36 2.2.2 Analyzing the situation of motivate employees at BIDV 37 Achievement is an important factor to motivate for employees to work better and contribute for the success of the company Achievement shows successful completion of work, having a good idea or solutions to problems, made revenue for the company… Achievement is at the fourth level in Maslow hierarchy of need, after the physical, safety, and social needs, but it is internal esteem need So, it is necessary for all company to makes their employees get achievement in working progress 46 2.2.3 Evaluate the employee motivation at BIDV 51 CHAPTER 3: RECOMMENDATIONS FOR IMPROVING EMPLOYEE MOTIVATION AT BIDV 55 3.1 Development of BIDV toward 2020 55 3.2 Solutions and recommendations to enhance employee‘s motivation 57 3.2.1.Determining the needs of employees 57 3.2.2 Improving and completing the Key Performance Indicators (KPI) .57 3.2.3 Adjusting the daily workload .59 3.2.4 Set up the suitable training course and training policy to improve knowledge and skill for employee 62 3.2.5 Providing promotion opportunities to employees‖ 64 3.2.6 Setting up the encouragement culture in internal bank itself .70 3.2.7 Encouraging the employees to motivate themselves 72 3.2.8 Maintaining and continuously developing BIDV‘s strengths in motivation 73 CONCLUSION 74 LIST OF REFERENCE 75 APPENDIX 78 APPENDIX 79 APPENDIX 83 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) ABBREVIATIONS BIDV Bank for Investment and Development of Vietnam JSC HR : Human Resources HRM : Human Resources Management HSB : Hanoi School of Business KPI : Key Performance Indicator KPIs : Key Performance Indicators MBA : Master of Business Administration i TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) LIST OF TABLES Table 2.1: Financial performance of BIDV from 2015 to 2017 .28 Table 2.2: List of Board of Directors and Management of BIDV 31 Table 2.3: BIDV's employee structure in gender 36 Table 2.4: BIDV's employee structure in age 36 Table 2.5: BIDV's employee structure in qualification 37 ii TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) APPENDIX LIST OF QUESTIONS FOR IN-DEPTH INTERVIEWS I) “LIST OF QUESTIONS FOR EMPLOYEES” ―Generally, what you think about the current motivation of the company?‖ ―Individually, what are the reasons make you stay at BIDV for present job?‖ ―What are the factors make you motivated the most? Why?‖ ―What are the factors that you think the most important for you? Why?‖ ―What are the training courses which you are joined? When and where?‖ ―What you think about your managers and supervisors?‖ ―What you think about advancement policy of the company?‖ ―When you achieve a goal, how your managers and co-workers compliment you?‖ ―What you think about job security and your relationship with peers, managers in company?‖ 10 ―If you had the right, what would you to motivate the company?‖ II) “LIST OF QUESTIONS FOR HUMAN RESOURCES MANAGER” ―Generally, what you think about the current motivation of the company?‖ ―What are the company‘s motivation policies which impact positively and negatively to employees‘ motivation? Why?‖ ―What is the payroll calculation method which applied in company? Why does the company apply it?‖ ―What are the training courses that company provides to employees? When and where are they organized?‖ ―Personally, what will you to solve the problem?‖ ―What is the company‘s HR developing trend in the future?‖ 78 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) APPENDIX EMPLOYEE MOTIATION QUESTIONAIRE ―First of all, I would like to thank you for your consideration to complete this questionnaire Your provided information is highly useful for me to have full understanding of BIDV‘s employee motivation, which mostly helps to give productive recommendations to enhance employee motivation and performance at BIDV in general.‖ ―You are not requested to provide your name and relevant personal information Any questions making you uncomfortable to answer could be definitely skipped.‖ ―It is committed that all of your information is only used for the research objectives without any other beneficiary or commercial purposes.‖ “PART A: GENERAL INFORMATION” Please indicate your choice by marking the appropriate block with an (X)” “1 Gender:” ― Male‖ ― Female‖ “2 Age:” ― 22 – 30‖ ― 31 – 40‖ ― > 40‖ ― Bachelor‖ ― Master‖ “3 Qualification:” ― College‖ “4 Years of experience:” ― < years‖ ― – years‖ ― > years‖ 79 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) “PART B: SURVEY QUESTIONAIRE Please rate your satisfaction level (from to 5) of these following factors by circle (), in which Level represents Totally disagree, Level – Disagree, Level – Neutral, Level – Agree, Level – Totally agree.” “No.” I “Statements” “Level” 5 5 5 5 5 5 Working conditions The working environment at my workplace are safe and convenient (location, transportation), not have harmful factors to health The bank‘s equipment and facilities are equipped and provided fully My workload is reasonable and working time is flexible.‖ The bank continuously finds way to improve its working conditions.‖ II Supervision” My rights are always protected by my direct supervision My performance is evaluated quite fairly I feel free to ask for advice/support from my superiors.‖ III My direct supervisor gives me regular feedback for my work.‖ Salary” My current salary is suitable with my talents and contribution in work My salary and other monetary benefits are fair and are 10 applied reasonable for the real situation and my responsibilities 11 The payroll calculation method is suitable and effective.‖ IV Policy and administration” 80 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) “No.” “Statements” “Level” 5 5 sociable.‖ My colleagues have mutual respect in work the whole bank 19 I feel satisfied with my relationships with managers.‖ VI Job security” 20 I feel optimistic about the future and stability of the bank.‖ 21 The policy and allowance for firing is reasonable 22 I have signed long-term labor contract with the bank.‖ VII Achievement” 5 done.‖ I get respected and admired from my colleagues.‖ 5 12 The bank‘s reward policy is fairly, appropriate and public 13 I feel motivated with the bank‘s wage policy.‖ 14 15 V 16 17 18 23 24 VIII 25 26 27 IX Welfare and other policies (insurance, travel, annual leave, etc.) in the bank are suitable and reasonable My bank‘s administration and working procedure is efficient and smooth.‖ Interpersonal relations” My colleagues at the bank are friendly, helpful and My colleagues often communicate and share experiences in My boss and colleagues recognize my contribution fairly and appropriate I usually complete my tasks on time with excellent results.‖ Recognition” My boss gives me compliments when my works are well I feel appreciated when I achieve or complete an important task.‖ Advancement” 81 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) “No.” 28 29 30 “Statements” bank.‖ career.‖ the bank.‖ I feel interested in my current job 34 35 5 5 5 5 Promotion opportunities are given fairly to all employees at 31 XI I will choose monetary incentives advancement rather than Work itself” 33 I can see promotion opportunities when working at the X 32 “Level” My job requires me to apply specialized knowledge and expertise.‖ I need to be creative and dynamic to finish my work perfectly.‖ Personal growth” I have chance to improve specialized and language knowledge.‖ I have chance to enhance working skills (communication skills, teamwork skills, etc.), experience and expertise.‖ XII Overall employee motivation” 36 I feel motivated with my current job.‖ 37 I have clearly established my career path in this bank.‖ 5 38 The longer I work at BIDV, the better I and the bank will be.‖ “PART C: ADDITIONAL QUESTION” Please give some recommendations to improve employee motivation at your bank 82 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) APPENDIX SURVEY RESULT No I Statement Mean 0 20 25 3.70 0 24 18 3.68 10 28 12 3.04 0 27 19 3.54 12 15 20 3.28 29 13 3.22 14 18 16 2.96 12 20 14 2.96 11 22 12 3.82 25 14 3.54 18 24 3.5 22 12 11 3.58 Working conditions The working environment at my workplace are safe, not have harmful factors to health II III The bank‘s equipment and facilities are equipped and provided fully My workload is reasonable and working time is flexible.‖ The bank continuously finds way to improve its working conditions.‖ Supervision My rights are always protected by my direct supervision My performance is evaluated quite fairly I feel free to ask for advice/support from my superiors.‖ My direct supervisor gives me regular feedback for my work.‖ Salary My current salary is suitable with my talents and contribution in work My salary and other monetary benefits are 10 fair and are applied reasonable for the real situation and my responsibilities 11 IV 12 The payroll calculation method is suitable and effective.‖ Policy and administration The bank‘s reward policy is fairly, appropriate and public 83 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) No 13 Statement I feel motivated with the bank‘s wage policy.‖ Mean 23 20 3.26 20 22 3.64 30 3.2 11 12 15 12 3.56 15 18 11 3.68 18 16 3.48 0 20 25 3.7 15 14 17 3.88 18 14 2.46 10 10 21 3.82 15 28 3.72 16 19 13 3.86 12 23 15 3.06 3.3 Welfare and other policies (insurance, travel, 14 annual leave, etc.) in the bank are suitable and reasonable 15 V 16 17 18 19 VI 20 21 22 VII 23 24 My bank‘s administration and working procedure is efficient and smooth.‖ Interpersonal relations My colleagues at the bank are friendly, helpful and sociable.‖ My colleagues have mutual respect in work My colleagues often communicate and share experiences in the whole bank I feel satisfied with my relationships with managers.‖ Job security I feel optimistic about the future and stability of the bank.‖ I have no fear about the risks in my work I have signed long-term labor contract with the bank.‖ Recognition My boss and colleagues recognize my contribution fairly and appropriate I usually complete my tasks on time with excellent results.‖ VIII Achievement 25 26 My boss gives me compliments when my works are well done.‖ I get respected and admired from my 24 16 84 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV) (LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)(LUAN.van.THAC.si).motivating.employees.at.bank.for.investment.and.development.of.vietnam.JSC.(BIDV)