THEORETICAL FRAMEWORK ON FDI ENTERPRISES AND
FDI enterprises
An enterprise is an economic unit established to carry out business activities for the purpose of profitability
In accordance with the 2014 amendments to our country's enterprise law, an enterprise is defined as an economic organization that possesses its own name, assets, and a stable office for transactions, all while being registered in compliance with legal regulations to carry out business activities.
According to the Institute for Statistics and Economic Research of France (2004): An enterprise is an economic organization (agent) whose principal function is to produce goods or services for sale
FDI can be understood in English as Foreign Direct Investment However, the definition of FDI enterprises in Vietnamese law is still unclear and inconsistent
Foreign-invested enterprises in Vietnam, as defined by the Law on Investment (2005), include businesses established by foreign investors to conduct investment activities in the country, as well as Vietnamese enterprises that have been acquired, merged, or had their shares purchased by foreign investors.
According to Circular No 213 issued by the Ministry of Finance in 2012, Foreign Direct Investment (FDI) enterprises in Vietnam are defined as businesses established by non-Vietnamese individuals operating under foreign laws, or companies that operate under Vietnamese law with 100% foreign capital Additionally, it includes investment firms where foreign parties can own up to 49% of the chartered capital.
This research explores the satisfaction levels of foreign direct investment (FDI) customers regarding the products and services offered by Techcombank's Bac Ninh branch It aims to assess how well the bank meets the needs and expectations of its FDI clientele, providing insights into customer experiences and areas for improvement The findings highlight the importance of customer satisfaction in enhancing service quality and fostering long-term relationships with FDI customers at Techcombank.
According to the Decree 01 issued in 2014 by the Government, FDI enterprises are enterprises in the following cases:
- Being an organization established by non-Vietnamese nationality individuals
- Being an organization operating under foreign laws or an enterprise established and operating under the law of Vietnam with 100% foreign capital
- Being an organization established and operating in Vietnam with a foreign capital contribution of over 49%
From different definitions of enterprises and FDI enterprises, the main characteristics of enterprises in general and FDI enterprises are summarized as follows:
Figure 1.1: Characteristics of FDI enterprises
- FDI enterprises are organizations and units established mainly to carry out business activities
A group of people with organi zation and hierarc hy
Combi nation of produc tion factors (input factors )
Prod uctio n for sale (outp ut factor s)
Cause harm to the enviro nment
The research conducted on customer satisfaction regarding the products and services of Techcombank's Bac Ninh branch focuses on foreign direct investment (FDI) clients This study aims to evaluate the level of satisfaction among FDI customers, highlighting key aspects of their experiences with the bank By analyzing customer feedback, the research seeks to identify areas for improvement and enhance service quality, ultimately contributing to better customer retention and loyalty for Techcombank in Bac Ninh.
Foreign Direct Investment (FDI) enterprises refer to substantial business entities, including cooperatives, companies, and factories, that surpass the scale of domestic enterprises, individuals, and households This term is commonly used to differentiate these larger organizations from independent workers and their households.
- An FDI enterprise is a living entity Therefore, it also has its own life cycle from the beginning of its intention, decline or growth, ups and downs or destruction
In conclusion, Foreign Direct Investment (FDI) enterprises are substantial business entities engaged in extensive commercial activities Their larger scale leads to significantly higher demands for products and services from commercial banks compared to smaller enterprises.
Satisfaction of FDI enterprises towards the products and services of
1.2 Satisfaction of FDI enterprises towards the products and services of commercial banks
1.2.1 Concept and measurement of satisfaction
Customer satisfaction is the state/ perception of customers towards the service providers after using the services (Terrence Levesque & Gordon H Mc McDougall, 1996)
According to Oliva, Oliver, and Bearden (1995), customer satisfaction is fundamentally linked to the relationship between the value of products or services and the expectations of customers.
Customer satisfaction is defined as the reaction of customers to the disparity between their prior experiences and expectations, as highlighted by Parasuraman et al (1988) and Spreng et al (1996) It encompasses the overall perception and emotional response customers have towards a product or service when their expectations are met or surpassed throughout its lifecycle When customers are satisfied, they are more likely to remain loyal and continue utilizing the organization's offerings.
This study investigates customer satisfaction among foreign direct investment (FDI) clients regarding the products and services offered by Techcombank's Bac Ninh branch The research aims to identify key factors influencing customer perceptions and satisfaction levels, providing insights that can enhance service quality and customer experience By focusing on the unique needs of FDI customers, the findings will contribute to the bank's strategic development and competitive advantage in the financial sector.
According to Zineldin (2000), customer satisfaction is defined as the emotional response of a customer towards a service provider, which is influenced by the comparison between their actual experience and their expectations.
According to Forbes (2008), satisfaction has a positive impact on the following activities: Loyalty, Share of wallet, Word-of-mouth and cost efficiencies
According to Kotler (2000), customer satisfaction is influenced by the comparison between the service outcomes and customer expectations across three levels: customers feel dissatisfied when outcomes fall short of expectations, satisfied when outcomes meet expectations, and very satisfied when outcomes exceed expectations, leading to an enjoyable service experience.
According to Susmita Sharma (2002), customer satisfaction is influenced by several key factors, including customers' feelings and attitudes towards service providers, their expectations regarding the providers' ability to meet their needs, the performance and value of the services offered, and their intention to continue using those services.
The satisfaction of Foreign Direct Investment (FDI) enterprises with banking services is defined by their attitudes and perceptions regarding the quality of products and services offered by commercial banks To enhance customer satisfaction, particularly among FDI enterprises, commercial banks continuously work to improve their offerings, aiming to attract more FDI clients to utilize their services.
Methods of measuring customer satisfaction towards banking services
Regularly measuring customer feedback during product and service delivery is essential for capturing immediate opinions and making timely adjustments to any shortcomings This proactive approach ensures that businesses can address customer concerns effectively, enhancing overall satisfaction and improving service quality.
Regularly conduct research to gather insights from various customer segments at different intervals following the delivery of products and services This approach effectively captures customer expectations and experiences, although it may not be consistently applied.
To effectively gauge the preferences of key customer segments, commercial banks should conduct direct measurements through interviews and meetings with these groups Utilizing structured discussions as a primary tool will facilitate valuable insights and enhance customer engagement.
This research focuses on customer satisfaction regarding the products and services offered by Techcombank's Bac Ninh branch, particularly among foreign direct investment (FDI) clients A structured survey will be conducted, featuring a variety of questions designed to elicit meaningful feedback The chairperson will guide the discussion, encouraging participants to share their insights and experiences while maintaining the conversation's focus on the key topics.
Measuring customer feedback through mail questionnaires offers convenience, allowing customers to manage the survey content at their own pace, which often leads to higher response rates Additionally, well-structured and specific questions facilitate easier and more accurate answers.
If the questionnaire is longer than one page, the response rate will be lower
So it needs to be well presented to attract customers’ attention and not make them boring
The organization must better prepare the customer database so that it is easy to recognize and identify the type of customers that needs to be sent
1) The process of providing and consuming banking services takes place simultaneously
Banking services are delivered and consumed simultaneously, with customers actively participating in the service provision process Each banking service follows a specific procedure that cannot be separated into distinct categories, such as appraisal and loan processes This indicates that banking services cannot be stored and are provided directly to customers as needed Consequently, banks focus on building and nurturing relationships with customers and other financial institutions by enhancing service quality, improving customer care initiatives, and modernizing their delivery systems to distinguish their services.
2) Banking services are unstable and uncertain Banking services are not heterogeneous The services are closely linked to the process of service delivery of commercial banks Therefore, the quality of banking services depends on service transaction staff (qualifications, skills, etc.)
The research conducted on customer satisfaction among foreign direct investment (FDI) clients at the Techcombank Bac Ninh branch highlights the importance of evaluating the quality of products and services offered Understanding customer perceptions and experiences is crucial for enhancing service delivery and fostering loyalty The findings indicate that satisfaction levels are influenced by various factors, including service efficiency, product offerings, and overall customer experience By focusing on these elements, Techcombank can improve its strategies to meet the needs of FDI customers effectively.
Moreover, with the same service transaction staff, the quality of banking services sometimes changes over time
REALITY OF SATISFACTION OF FDI ENTERPRISE
Introduction of Techcombank – Bac Ninh Branch and FDI enterprises in Bac
2.1.1 Introduction of Techcombank – Bac Ninh Branch 2.1.1.1 History of foundation and development
Vietnam Techcombank - Bac Ninh Branch was established on March 25,
Established in 2005 at 20 Nguyen Dang Dao, Bac Ninh City, Techcombank – Bac Ninh Branch operates in a rapidly developing region known for its extensive industrial parks and significant foreign direct investment (FDI) in manufacturing and trade The branch boasts a robust network of four transaction offices, including two Type I and two Type II offices, alongside 13 ATMs across 15 locations in Bac Ninh Province Strategically situated in the city center, the branch benefits from proximity to various administrative agencies and bustling industrial parks However, it faces intense competition from numerous credit institutions and non-bank financial entities in this dynamic economic landscape.
Techcombank - Bac Ninh Branch serves as a commercial bank, primarily functioning as a credit intermediary while also facilitating payment services and money creation These interconnected roles of commercial banks complement and support one another, with the credit intermediary function being fundamental to enabling the effective execution of the bank's other services.
The research on Foreign Direct Investment (FDI) customers' satisfaction with the products and services of Techcombank's Bac Ninh branch highlights the importance of effective intermediary payment functions and money creation When these functions are executed efficiently, they significantly enhance the branch's credit capital and facilitate the expansion of its credit activities.
Techcombank's Bac Ninh Branch is dedicated to executing its assigned business tasks, which encompass currency trading, credit services, payment solutions, and various banking services Additionally, the branch adheres to the responsibilities designated by both the State Bank and Techcombank, ensuring compliance and operational excellence.
Techcombank's Bac Ninh Branch adheres to the strategic direction of its Head Office, ensuring compliance with regulations and internal policies while implementing essential business measures and technical skills for effective currency trading activities.
+ Applying specific interest rates for each term of deposits and loans in accordance with the demand and supply relationship in the monetary market under regulations of Techcombank
+ Deciding the exchange rates of the purchase and sale of foreign currencies under regulations of the State Bank and Techcombank
+ Signing credit contracts and business cooperation contracts with financial and credit institutions under regulations of the State Bank and Techcombank
+ Being responsible for business results, capital conservation and development, recovery of principal and interest; ensuring the growth of business operations of the branch
+ Selling collaterals and pledges when customers can not pay due debts + Being responsible for economic, civil and commitments between the branch and customers; ensuring data security and customers’ information
2.1.1.3 Organizational structure of the bank
The operation model of Techcombank – Bac Ninh Branch is organized as follows:
This research focuses on customer satisfaction among foreign direct investment (FDI) clients regarding the products and services offered by Techcombank's Bac Ninh branch The study aims to assess how well the bank meets the expectations of its FDI customers, highlighting key areas of satisfaction and potential improvement Understanding customer perceptions is crucial for enhancing service delivery and fostering long-term relationships with FDI clients in the competitive banking sector.
Figure 2.1: Organizational structure of Techcombank – Bac Ninh Branch
Source: Techcombank – Bac Ninh Branch
Functions and duties of departments:
The manager oversees the overall business operations of the branch, ensuring effective management of four transaction offices in the area as mandated by the General Director of Techcombank.
Deputy Managers: Being responsible for implementing tasks assigned by the Manager in their scope and authority
- Advising the manager on the distribution and introduction of products to customers
Proactively seeking new customers while nurturing relationships with existing ones is essential for business growth Understanding customer needs and identifying their financial requirements enables the provision of tailored service packages and optimal solutions to effectively meet those needs.
- Dealing with questions and complaints of customers when they need
This research focuses on the satisfaction of foreign direct investment (FDI) customers with the products and services offered by the Techcombank Bac Ninh branch It aims to evaluate customer experiences and identify areas for improvement to enhance overall satisfaction Understanding customer perceptions is crucial for Techcombank to strengthen its market position and foster long-term relationships with FDI clients The findings will provide valuable insights that can inform strategic decisions and optimize service delivery at the Bac Ninh branch.
The Board of Directors is advised on managing and organizing business activities for corporate clients, aligning with Techcombank's strategic direction and current regulations This role includes accountability for meeting the planned targets during each period.
- Being responsible for marketing credit, including setting up, expanding and developing enterprise customer system
The Board Directors are advised on effectively managing business activities for individual customers at branch and transaction offices, ensuring alignment with Techcombank's strategic direction and current regulations Additionally, they hold responsibility for meeting the retail targets set by Techcombank during each period.
- Preparing and implementing action plans in the direction of the VIP customer division
- Participating in the development of procedures, professional guidelines of VIP customer division
- Supporting and coordinating with the department head to solve the problems of the department
- Advising the manager on the plan of developing human resources in line with specific activities and conditions of the branch
- Monitoring the staff recruitment, organization and training
- Managing laborers, signing labor contracts approved by the manager; setting up rules and regulations to maintain and preserve the corporate culture and working discipline of the branch
- Advising the Board of Directors on the development policy of new banking products and services; assisting the Board of Directors in dealing with customers,
This research focuses on customer satisfaction among foreign direct investment (FDI) clients regarding the products and services offered by the Techcombank Bac Ninh branch It aims to evaluate the effectiveness of the bank's offerings while ensuring adherence to industry regulations and state-prescribed rules By analyzing customer feedback, the study seeks to identify areas for improvement and enhance overall service quality.
- Establishing, maintaining and expanding relationships with customers; market all products and services of the bank
- Providing loans to individuals, micro enterprises; mobilizing capital and providing other banking products and services
2.1.2 Overview of industrial parks and FDI enterprises in Bac Ninh Province 2.1.2.1 Overview of industrial parks
Bac Ninh Province boasts 15 industrial parks, an information technology park, and over 30 industrial clusters, covering a total area of 6,847 hectares Of this, 2,138.53 hectares are designated for industrial land leasing, with 1,682.95 hectares already recovered and 1,259.81 hectares leased The occupancy rate for the planned area stands at 58.91%, while the recovered area has a higher occupancy rate of 74.86% Detailed information on the names of the industrial parks and the specific land areas within each park is available.
Table 2.1: Industrial Parks in Bac Ninh Province
Names of Industrial Parks Area (ha)
Dai Dong – Hoan Son Industrial Park 572
Nam Son – Hap Linh Industrial Park 1,000
Source: Summarized from the statistical yearbook of Bac Ninh Province in 2016
The study investigates customer satisfaction among foreign direct investment (FDI) clients regarding the products and services offered by Techcombank's Bac Ninh branch It emphasizes the importance of understanding customer needs and preferences to enhance service quality and foster loyalty The research aims to identify key factors influencing satisfaction levels, providing valuable insights for improving the overall customer experience at Techcombank.
Yen Phong 2 Industrial Park stands out as the largest industrial park in Bac Ninh Province, covering an impressive 1,200 hectares Following closely are Nam Son - Hap Linh Industrial Park and Thuan Thanh 3 Industrial Park, each spanning 1,000 hectares Other industrial parks, including Tien Son, Que Vo, Dai Kim, Thuan Thanh, and Dat Dong - Hoan Son, while smaller in size, still boast significant scale compared to nearby areas Looking ahead, Bac Ninh Province plans to develop two additional industrial parks in Ngu Thai and Nguyet Duc Communes of Thuan Thanh District and Van Ninh Commune of Gia Binh District, contributing an additional 500 hectares to the region's industrial capacity.
SOLUTIONS TO ENHANCE THE CUSTOMER SATISFACTION
Development orientations and strategy of Techcombank - Bac Ninh Branch
Techcombank's Bac Ninh Branch has outlined a development strategy for 2017 aimed at transforming the branch into a modern, high-efficiency financial institution that prioritizes security, sustainability, and advanced technology The branch is committed to enhancing retail banking expertise, improving human resource quality, and refining banking management to achieve a competitive edge in the region With a focus on sustainable and efficient growth, Techcombank seeks to leverage its strengths in prestige, technology, human resources, and branding to expand its market presence while turning challenges into opportunities for development.
With those orientations, Techcombank - Bac Ninh Branch has proposed the following general orientations for the branch as follows:
To enhance commercial banking activities, it is essential to adopt centralized and differentiated strategies across key areas such as retail banking, wholesale banking, import-export financing, foreign exchange, gold, and capital trading Additionally, there should be a swift and selective entry into investment banking and project financing, alongside the rapid development of financial services.
- Focus on each market segment according to geographic areas, distribution network, and separate customer groups in each market area
- Continue to maintain the speed and focus more on network development and distribution channel diversification to quickly control market share and market
In parallel with the diversification of products, which is identified as the key factor to develop banking services for individuals and enterprises, focus on hi-tech
This article explores the satisfaction levels of foreign direct investment (FDI) customers regarding the products and services offered by the Techcombank Bac Ninh branch It highlights the unique features of Techcombank's offerings that set them apart from competitors in the market, emphasizing the importance of these distinctions in enhancing customer satisfaction and maintaining a competitive edge.
- Strengthen marketing activities by focusing on PR activities; continue to complete the overall strategy of marketing and PR; implement public relations activities
To enhance capital mobilization from both economic organizations and residents, it is crucial to strategically structure the debt portfolio for optimal capital utilization while also prioritizing effective liquidity management within the branch.
- Promote the development of the network in order to expand the operation scale and enhance the quality of transaction offices
3.1.2 Orientations for developing FDI enterprise customers
The branch continue the training to improve the staff’s awareness, professionalism and thinking in serving FDI enterprises
Actively upgrade and set up a number of transaction offices in Industrial Zones to serve enterprises in those industrial zones and nearby industrial zones (mainly FDI projects)
Techcombank - Bac Ninh Branch aims to become the leading domestic bank in loan market share for FDI enterprise customers To achieve this goal, the branch is committed to enhancing its brand image, strengthening its resources, and focusing on the development of FDI enterprise customer segments in high-potential areas.
Continue delivering the message "Techcombank - Companion of FDI enterprises" through internal seminars or series of connection events between Techcombank - FDI enterprises in the area
Create new value for customers through products, services, programs, trade- connection events, conferences, seminars and so on
Focus on FDI groups with: (1) Value chain (sales) in Vietnam, (2) export activities
Study carefully FDI groups doing outwork (garment, footwear, etc.) when granting credit
This research focuses on the satisfaction of foreign direct investment (FDI) customers regarding the products and services offered by the Techcombank Bac Ninh branch It aims to assess customer perceptions and experiences to enhance service quality and meet the needs of FDI clients effectively By evaluating customer satisfaction, the study seeks to identify areas for improvement and strengthen the bank's competitive position in the market.
In 2017, Techcombank's Bac Ninh Branch aims to strengthen relationships with key department leaders and develop a comprehensive database to effectively identify and engage potential customers in the area.
Unit TD Casa Loan NFI NFX TOI End of 2016 Billion dong
Solutions to improve the satisfaction of FDI enterprise customers at
To enhance customer satisfaction among FDI enterprises at Techcombank – Bac Ninh Branch, the author recommends several strategies focused on improving facilities, human resources, customer policies, and the bank's image and prestige, along with additional supportive measures These recommendations are grounded in a thorough analysis of the current situation and the underlying causes of existing limitations.
Basis for proposing solutions Proposed solutions
After implementing the proposed solutions, we anticipate significant improvements in branch facilities, addressing the inadequacies currently hindering customer convenience This includes optimizing transaction locations to ensure better accessibility, enhancing the size and distribution of transaction offices, and investing in synchronized equipment and machinery Additionally, upgrading the transmission system will further streamline operations and improve overall service quality for our customers.
The upgraded facilities of the branch will facilitate the monitoring of FDI enterprise customers’ information as well as the history of borrowing
The research on Foreign Direct Investment (FDI) customer satisfaction regarding the products and services of Techcombank's Bac Ninh branch highlights several critical issues The branch experiences instability in transaction processes, with frequent server problems disrupting customer transactions This situation underscores the need for improvements to better meet customer needs and enhance satisfaction among FDI enterprise clients Additionally, the qualifications and professional skills of the branch employees in handling complaints are found to be inadequate, further impacting overall customer experience.
Employees often struggle to navigate products designed to assist foreign direct investment (FDI) enterprises in executing investment projects in Vietnam's legal framework This confusion leads to challenges in addressing corporate clients' issues, ultimately resulting in decreased transaction efficiency.
The improved capacity of the branch’s staff will better meet customers’ needs Prompt responses to customers’ inquiries will increase the satisfaction of FDI enterprise customers
The branch's customer policy is inadequate, with unreasonable service times and unclear design of transaction documents leading to misunderstandings and errors in customer information Additionally, the branch fails to send transaction documents to customers through letters or email, further complicating the process.
FDI enterprise customers will be more satisfied with the policies and service of the branch, which will improve the sales of services and attract more customers
A bank's reputation suffers when it prioritizes profits over customer interests, leading to a lack of trust and recognition among clients.
Enhancing the prestige and image of the branch
The branch will be widely known, which will attract FDI enterprises as well as enhance the satisfaction of this group of customers
This article focuses on a research study analyzing foreign direct investment (FDI) customers' satisfaction with the products and services offered by the Techcombank Bac Ninh branch The study aims to assess various factors influencing customer satisfaction, including service quality, product offerings, and overall customer experience Understanding these elements is crucial for improving service delivery and enhancing customer loyalty within the competitive banking sector The findings of this research could provide valuable insights for Techcombank in refining its strategies to better meet the needs of its FDI clientele.
3.2.2 Contents of solutions 3.2.2.1 Enhancing investment in facilities
Modern equipment and technology serve as a crucial lever for the development of innovative banking products and services, enhancing operational efficiency and minimizing risks At Techcombank's Bac Ninh Branch, the transformation and modernization of software have not been fully synchronized, leading to several limitations in the existing facilities and technology systems.
The departments of customer service and loan management have to keep track of information about FDI enterprise customers, loan records manually without direct access by employee codes
Accessing customer borrowing history is a time-consuming process, as the system fails to automatically compile essential data like overdue loan histories or adjustments to loan terms Instead, staff must manually search through individual loan accounts to gather this information.
For credit limits with multiple loan accounts, seeking information will take a long time, especially for data a long time ago
To enhance customer satisfaction, particularly for FDI enterprise clients, Techcombank's Bac Ninh Branch must focus on upgrading its facilities and investing in advanced banking technology.
To enhance service development, the branch must prioritize creating an internal information system via a dedicated network, automate business processes, and invest in a modern, synchronized, and stable information technology infrastructure that leverages advanced technologies.
To improve the banking information system, it is essential to enhance communication with foreign direct investment (FDI) enterprises through a multilingual website This platform should be continuously updated with comprehensive information on branch activities, as well as new products and services available to customers.
Implement projects on improving and upgrading security network, data security, and customer information; ensure safety of assets and operations of the bank
This research focuses on customer satisfaction regarding the products and services offered by the Techcombank Bac Ninh branch, particularly among foreign direct investment (FDI) clients The study aims to evaluate how well Techcombank meets the needs and expectations of these customers, highlighting key areas of satisfaction and potential improvement Understanding FDI customer perspectives is crucial for enhancing service quality and fostering loyalty within the competitive banking sector.
Enhance investment and expand the transaction and payment systems available to foreign direct investment (FDI) enterprise customers, including services like ATMs, Telephone Banking, Home Banking, and mobile payments This will facilitate easier access for FDI clients to sign up for new services, check their account balances, and retrieve information Additionally, it is crucial that these transaction systems are developed with a strong emphasis on security and safety.
Investing in and upgrading modern technologies and machinery is essential to align with industry standards Additionally, the development and implementation of advanced information technology can significantly enhance the infrastructure of banking products.
Recommendations
To attract more foreign direct investment (FDI) enterprise customers at Techcombank - Bac Ninh Branch, it is essential to eliminate barriers to accessing products and services A stable and favorable legal and business environment is crucial for enhancing transactions between commercial banks and FDI enterprises Consequently, timely actions from state agencies are necessary to facilitate this process.
This research focuses on the satisfaction of foreign direct investment (FDI) customers with the products and services offered by the Techcombank Bac Ninh branch The study aims to evaluate customer experiences and identify areas for improvement to enhance overall satisfaction By analyzing customer feedback, the research seeks to provide insights that can help Techcombank optimize its offerings and better serve its FDI clientele in Bac Ninh.
Regarding the operation of FDI enterprises
To foster a thriving economic environment, the State must establish a robust and equitable legal framework that promotes production and trade, instilling confidence in capital investment across all economic units Key measures to attract foreign investment should be implemented, ensuring a solid legal corridor that supports sustainable growth and encourages international partnerships.
+ Review, amend and supplement policies on investment and business; issue incentives for investment in a number of domains; take measures to promote disbursement
+ Publicize the approved planning; speed up the ground clearance for investment projects
By 2020, it is essential to review, adjust, and approve infrastructure plans while mobilizing maximum resources for investment in infrastructure development This strategy aims to enhance the competitiveness of the seaport system and attract investment in major ports within economic zones.
To effectively implement legal mechanisms and policies, it is crucial to swiftly understand socio-economic developments The State must gather comprehensive and objective feedback from agencies and enterprises to ensure that these implementations are accurate, effective, fair, and aligned with real-world conditions.
To foster steady economic development and ensure safe, sustainable production and trading activities for enterprises, it is essential to establish comprehensive technical infrastructures, including information systems, auditing, and accounting practices that adhere to international standards.
To enhance operational capacity and facilitate access to bank loans, it is essential to develop, finalize, and implement legal documents governing the establishment and operation of enterprises within a market-driven framework, particularly in the context of international integration This process should be approached in a straightforward and effective manner, ensuring that the legal foundation supports business growth and adaptability in a competitive global environment.
- Reform administrative procedures, especially procedures related to land allocation, land lease, ground clearance, tax, etc to help enterprises save costs and time in the process of establishment and operation
This research focuses on the satisfaction of foreign direct investment (FDI) customers with the products and services provided by the Techcombank Bac Ninh branch It aims to evaluate customer experiences and perceptions, highlighting areas for improvement to enhance overall service quality and customer satisfaction The findings will contribute to understanding the specific needs of FDI customers and inform strategies for better service delivery at Techcombank Bac Ninh.
- Constantly build and develop infrastructure, traffic roads, seaports, airports; upgrade electricity system to ensure stable power for production and trading
Vietnam is actively reforming its administrative procedures and taxation to enhance its business environment and attract investors Key areas of focus include improving legal frameworks, modernizing infrastructure, and reducing business transaction costs Investors are particularly attentive to these reforms, especially the establishment of a "one-stop" system for business registration However, current procedures, particularly those related to construction investment, remain cumbersome, highlighting the urgent need for further administrative reforms.
- Improve customs procedures; develop e-customs
Regarding the operation of commercial banks in general and Techcombank - Bac Ninh Branch in particular
Effective policy planning must strike a careful balance between economic development, currency stability, and the sustainable growth of the commercial banking system It is crucial to avoid extreme loosening, tightening, or abrupt shifts in direction that could disrupt the operations of commercial banks.
- Enhance legal effects to ensure the consistency and synchrony in the legal system which controls the operation of commercial banks in general and Techcombank - Bac Ninh Branch in particular
Revamping banking transaction policies and mechanisms in Vietnam is essential to align with market conditions This includes enhancing collaboration between banks and foreign direct investment (FDI) enterprises Additionally, implementing open trading policies based on equitable principles for all economic sectors and enterprise types will foster a more inclusive financial environment.
To enhance the banking sector, it is essential to gradually implement international standards in monetary and banking operations This involves developing a comprehensive legal framework that regulates bank activities in alignment with global practices while preserving the unique characteristics of the Vietnamese economy Such measures will foster an open and favorable environment for Vietnamese commercial banks.
This research focuses on customer satisfaction among foreign direct investment (FDI) clients regarding the products and services offered by the Techcombank Bac Ninh branch The study aims to evaluate how effectively the bank meets the needs of its FDI customers, highlighting key areas of satisfaction and potential improvement By analyzing customer feedback, the research seeks to provide insights into enhancing service quality and product offerings, ultimately contributing to better customer experiences at Techcombank Bac Ninh.
To enhance the effectiveness of the financial and banking sectors, it is essential to develop and refine mechanisms, policies, and documentation that align with the practical realities and strategic roadmap for fulfilling international commitments Additionally, establishing comprehensive operating procedures and regulations for banks, accompanied by clear and actionable guidelines, will help eliminate redundancies and contradictions, thereby facilitating smoother implementation for commercial banks.
To enhance the effectiveness of credit activities, it is essential to develop and implement specific regulations that enable commercial banks to accurately and timely utilize insurance tools, including loan insurance and financial derivatives Additionally, providing training and guidance on these operations will support banks in diversifying their products and services while effectively managing and mitigating risks associated with credit activities.
- Build a modern system of online financial information with high security, ensuring that the banking system works safely and effectively under strict supervision
- Promulgate general regulations on banking technology standards in order for the banks to develop technology, which facilitates the coordination and cooperation among banks