Fund mobilization at bank for investment and development of vietnam ba dinh branch,graduation thesis

STATE BANK OF VIETNAM BANKING ACADEMY Faculty of Foreign Languages  GRADUATION THESIS FUND MOBILIZATION AT BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM – BA DINH BRANCH Student’s name : Nguyen Thuy Linh Student’s code : 15A7510118 Class : K15 – ATCD Supervisor : Ngo Tung Anh (MA, MBA) Hanoi, May 2016 STATE BANK OF VIETNAM BANKING ACADEMY Faculty of Foreign Languages  GRADUATION THESIS FUND MOBILIZATION AT BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM – BA DINH BRANCH Student’s name : Nguyen Thuy Linh Student’s code : 15A7510118 Class : K15 – ATCD Supervisor : Ngo Tung Anh (MA, MBA) Hanoi, May 2016 Graduation Thesis Banking Academy DECLARATION I declare that this thesis is an intellectual product of my own work, which has not been submitted before in any sources at any other universities All the information I have used have been indicated and acknowledged as references Signature Nguyen Thuy Linh Nguyen Thuy Linh – K15ATCD – 15A7510118 Page i Graduation Thesis Banking Academy ACKNOWLEDGEMENTS First of all, I would like to express my sincere appreciation to my supervisor Mr Ngo Tung Anh for his constructive advices, useful guidance Without his enthusiasm and support, this thesis would not have been possible My special thank goes to staff at Bank for Investment and Development of Vietnam – Ba Dinh branch for offering me an internship opportunity and enthusiastically assisting me in collecting data to finish my dissertation I also wish to extend my gratitude to all my lecturers at Banking Academy of Vietnam, who have provided priceless knowledge throughout my four-year learning process Finally, I would like to thank my family and all of my friends who have supported me and incented me to strive towards my goal Words cannot express how grateful I am to my parents for all of the sacrifices that they have made Due to limited time, my graduation thesis may not be free from certain shortcomings Thus, I am eager to receive feedbacks from the lecturers so that I can accomplish my thesis remarkably Nguyen Thuy Linh – K15ATCD – 15A7510118 Page ii Graduation Thesis Banking Academy ABSTRACT As Vietnam joined World Trade Organization, banking and finance industry have been approached not only opportunities but also challenges Capital has become a key factor that determines the development of each single enterprise and the growth of the economy in general In terms of banking system, fund mobilization is an essential activity which transfers idle funds from residents to corporations in capital deficiency status When this activity goes well, money in the market can be utilized effectively that leads to a stable growth in the whole economy This research paper studies the operation of fund mobilization at Bank for Investment and Development of Vietnam – Ba Dinh branch in recent years Lying in the initial part of this thesis is the theoretical framework of commercial banks sources of fund and the definition of fund raising in commercial banks The second chapter focuses on the reality of mobilizing activity at the branch The paper work also proposes some solutions for existing shortcomings and recommendations to improve the effectiveness of fund mobilization in chapter Nguyen Thuy Linh – K15ATCD – 15A7510118 Page iii Graduation Thesis Banking Academy TABLE OF CONTENTS DECLARATION i ACKNOWLEDGEMENTS ii ABSTRACT iii TABLE OF CONTENTS .iv TABLE OF ABBREVIATIONS vii LIST OF TABLES viii LIST OF FIGURES ix INTRODUCTION CHAPTER 1: THEORETICAL BACKGROUND 1.1 Commercial banks and their sources of fund 1.1.1 Overview of Commercial Banks 1.1.2 Sources of fund of Commercial Banks .6 1.2 Fund mobilization in Commercial Banks 1.2.1 Definition of fund mobilization 1.2.2 Forms of fund mobilization 1.3 Sub-conclusion 10 CHAPTER 2: THE REALITY OF FUND MOBILIZATION AT BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM - BA DINH BRANCH 11 2.1 Overview of the Bank for Investment and Development of Vietnam - Ba Dinh Branch 11 2.1.1 The establishment and development of the Bank for Investment and Development of Vietnam - Ba Dinh Branch 11 2.1.2 The organizational structure of Bank for Investment and Development – Ba Dinh branch .12 Nguyen Thuy Linh – K15ATCD – 15A7510118 Page iv Graduation Thesis 2.1.3 2.2 Banking Academy Business performance of the bank 13 Current situation of fund raising at the Bank for Investment and Development of Vietnam - Ba Dinh Branch 18 2.2.1 Fund mobilized in recent years 18 2.2.2 Structure of fund mobilization 22 2.3 Evaluation of fund mobilizing activities at BIDV – Ba Dinh branch 28 2.3.1 Analysis of mobilization effectiveness by criteria 28 2.3.2 Achievements from effective fund mobilization 30 2.3.3 Drawbacks and causes .33 2.4 Sub-conclusion 35 CHAPTER 3: SOLUTIONS AND RECOMMENDATIONS 36 3.1 Strategy to improve the effectiveness of fund mobilization up to 2020 36 3.1.1 Strategy for business operation 36 3.1.2 Strategy to improve the effectiveness of fund mobilization .38 3.2 Solutions to improve the effectiveness of fund mobilization at BIDV - Ba Dinh branch 39 3.2.1 Expansion and development of banking products and services 39 3.2.2 Proposal of solutions for raising medium and long-term funds 40 3.2.3 Flexible application of interest rate policy 41 3.2.4 Improvement of customer services 42 3.2.5 Minimizing mobilization costs 43 3.2.6 Enhancement of tellers’ skills and customer relation staff .43 3.2.7 Implementation of marketing policy 44 3.2.8 Strengthening mobilized capital management 45 3.2.9 Expansion of types of depositors 47 Nguyen Thuy Linh – K15ATCD – 15A7510118 Page v Graduation Thesis Banking Academy 3.2.10 Improvement of Fund Transfer Pricing mechanism 48 3.3 Recommendations 49 3.3.1 Recommendations to the Government 49 3.3.2 Recommendations to the State Bank of Vietnam .50 3.3.3 Recommendations to BIDV Head Office 51 3.4 Sub-conclusion 52 CONCLUSION 54 Recapitulations and Concluding remarks 54 Implications 54 Limitations of the study and Suggestions for further study 55 REFERENCES 56 Nguyen Thuy Linh – K15ATCD – 15A7510118 Page vi Graduation Thesis Banking Academy TABLE OF ABBREVIATIONS Abbreviations BIDV Meaning Bank for Investment and Development of Vietnam SBV The State Bank of Vietnam GDP Gross Domestic Product VND Vietnam dong NPLs Non-performing loans USD US Dollar EUR Euro IT Information Technology ATM Automatic teller machine 10 FTP Fund Transfer Pricing 11 NGOs Non-governmental organizations 12 WTO World Trade Organization Nguyen Thuy Linh – K15ATCD – 15A7510118 Page vii Graduation Thesis Banking Academy LIST OF TABLES Table 1: The result of fund raising activity at BIDV - Ba Dinh branch from 2013 to 2015 .14 Table 2: Year-end credit balance 2013- 2015 15 Table 3: The quality of credit operation from 2013 to 2015 .16 Table 4: Situation of servicing operation at the branch between 2013 and 2015 .17 Table 5: Fund-raising activities between 2013 and 2015 20 Table 6: Fund-raising activities sorted by terms of deposits between 2013 and 2015 .22 Nguyen Thuy Linh – K15ATCD – 15A7510118 Page viii Graduation Thesis Banking Academy By contrast, deposits with medium and long term have the main purposes are to earn interest or accrue for the basic human needs and so on Therefore, the bank can raise interest rate to encourage this type of deposit However, the growth of expenses should not be lower than the growth of fund mobilized, so it does not affect business results For customers who withdraw money before maturity, customers can gain tiered interest rates By contrast, the bank can encourage people to deposit in a longer period than the initial one For example, savers undertake to withdrawal after a year but they withdraw money after two years The bank will be rewarded with a certain percentage 3.2.4 Improvement of customer services In order to expand fund-mobilizing activity, in the near future, apart from finding the new customers, the branch should also focus on their regular clients It means that Ba Dinh branch needs to quickly enhance services quality and complete all the facilities to serve customers in some factors: - An elegant transaction office, which brings the convenience and efficiency to both the bank and customers, should be noticed Decent facilities, a luxury trading venue, parking lot, consulting service and so on are considered as the important factors to attract customers to transactions Customers will feel more secure, more satisfied with the convenient and luxurious space - The bank should improve customer care policies especially the ones who have a great balance by giving gifts on their birthdays, on holidays and major anniversaries … Besides, announcing account balance, in due deposits makes clients feel they are cared about - Expanding the fund mobility services, dealing with customers transaction in designated places or protecting customers with large sums of money are reasonable Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 42 Graduation Thesis Banking Academy solutions for the bank at this time Besides, the bank can hold some client meetings to understand the aspirations and spread out policies to customers - Moreover, the bank needs to arrange counseling staff to answer customers’ inquiries via telephone, email, and so on There are many customers who not have time to go to the bank and find out all products and services they may concern Therefore, telephone counseling is an essential task It helps customers choose suitable products without spending too much on them 3.2.5 Minimizing mobilization costs To minimize mobilization cost, BIDV – Ba Dinh branch should raise the interest rates for the medium and long-term deposits, lower the interest rates for non-term and short-term deposits By this way, the bank can ensure that the average interest rate will not increase for the whole mobilizing activity Furthermore, the bank should take measures to encourage customers to keep balances in their account for longer time by rewarding a greater interest rate 3.2.6 Enhancement of tellers’ skills and customer relation staff Human is the key factor that determines the success or failure of any business organization For commercial banks, human is the most important factor In order for the business of the bank to develop ; for business management and customer strategies to be conducted smoothly, the bank must constantly focus and introduce appropriate human resources strategy through recruitment, work arrangement, and training so that the staff can catch up with the changes In any fields of operation, it is necessary for the bank officials to thoroughly grasp the spirit of dedication and to be attentive to the cause of the whole branch Bank staff is regarded as the reflection of the bank as well as a factor that strengthens the bank's Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 43 Graduation Thesis Banking Academy reputation For that reason, bank staff needs to have professional manner, being polite and responsible to customers All members of the branch need to understand that customers are our companions and "they are the ones who pay our living" As customer service strategy is meant to be maintained for long time, the bank needs to understand and find ways to fulfill customers’ desires Besides, the bank should have supporting policies to motivate and encourage the staff to improve their skills Bank officials should be supported to study or access to the models and business processes from other banking systems and wisely applies those experiences to the situation of our country At the same time, it is essential to consolidate the management apparatus, reasonably arrange work force by selecting qualified people who fit the positions The operating apparatus should go compactly but efficiently To achieve those targets, the branch needs to focus on the recruitment as well as training and managing process to have a team of high quality and professional 3.2.7 Implementation of marketing policy Nowadays, doing marketing, advertising are necessary activities of all businesses Those are all techniques, means of art and tools for linking business activities of the bank to the market In recent time, the propaganda was focused by Ba Dinh branch but not effectively implemented In the near future, the branch should focus more on advertising and propaganda of several issues such as interest rates on deposits, deposit forms, promotions, opening new branches and transaction offices The reality shows that there were many times when the Bank issued bonds with attractive interest rates in short terms but still did not attract many customers That was because most people did not know the information except for customers who have regular contacts with the bank or the customers who performed transaction activities with the bank transaction right at those times For that reason, the propagation and advertising activities need to Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 44 Graduation Thesis Banking Academy be conducted regularly on the mass media so that everyone knows what services are provided by the Bank and what their benefits are when depositing and using banking services Particularly, the work of advertising should focus on the following issues: - It is necessary to examine all administrative units, economic organizations, schools, hospitals, buildings that are located around the branch; approach and build good relationships with them - Collaborate all departments within the branch, make use of relationships to marketing with businesses, so that they can open accounts and use banking services such as domestic/ international payment services, credit activities, ATM services, and so on - Posters should be whenever interest rate increases or when there are new deposit products The bank should send mail with brochures, gifts to each department, unit, and customers to introduce new deposit products, the increase of interest rates, and the quality of services The bank’s frame can be promoted through slogans, banners, sponsoring popular programs in densely populated areas 3.2.8 Strengthening mobilized capital management Fund mobilization must always associate with effective fund utilization For that reason, getting the most reasonable scale and structure of fund are the prior objective of the bank Fund scale and structure need to be modified according to each stage of development of the bank in different periods Moreover, the forms of raising fund are different in terms of scale, characteristic and cost How to utilize those funds effectively for business targets is a big question for the bank The bank needs to carefully consider every source of fund to give out the best strategies in various periods of time Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 45 Graduation Thesis Banking Academy There should be a division of administrating with the ability to foresee changes in scale and structure of fund Officials in that division must be qualified, professional and experienced in the field The fund-raising targets, and plans of the Bank must be derived from these following requirements: - Funding activities must thoroughly make use of the Bank potentials and advantages - Fully exploit the resources in all forms as well as all different channels need to be considered as long-term task and temporary solving requirement in current situation - Synchronize mobilizing and utilizing strategy of funds - Constantly pay attention to increasing the proportion of term deposits from organizations and enterprises while increasing deposits from the residents to create a strong ground of funds mobilized For business activities of commercial banks, especially credit activities, mobilized funds are main sources of fund However, it is very clear to see that commercial banks operate most through medium - long term deposits Using sources of funds perfectly to its function and purpose will ensure the security of the bank in payment Currently, the State Bank allows commercial banks to use 40% of the short-term fund to give medium – long term loans However, this activity must be considered very strictly and the percentage should not be increased subjectively to ensure the liquidity of the bank Therefore, all solutions are temporary and for the long run, the Branch must find ways to expand the medium and long-term capital First of all, it is necessary to create the feeling of secured depositors When people deposit their money to the bank for long period of time, they are often worried at the frequent fluctuations of the economy and the bank itself For that reason, the Bank needs to consider the safety by purchasing deposit insurances, especially for long-term deposit types to relieve the depositors and increase long-term deposits Secondly, the branch should implement policy of mobilizing long-term deposit more regularly and frequently It can also focus on mobilizing medium-term funds to Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 46 Graduation Thesis Banking Academy increase sales of medium-term mobilization (from to 5-year term) Currently, the medium-term deposits of the bank are raised mostly through saving deposits of residents The Branch can raise more long-term sources by expanding the forms of medium-term mobilization such as issuing bonds with competitive interest rates The current short and medium–long term fund structures of the Bank are around 39 – 61% while fund-raising structure for these credit activities is unsuitable (fund-raising structures for short, medium and long terms are around 69% - 31%) From that situation, the bank needs to make consideration basing on investing demand, resource mobilizing ability and conversion capability From that, it will determine the amount of medium-term deposits and gradually increase the proportion of medium - long term fund to (35% - 55% for example) so that the mobilization can be more on track with the use 3.2.9 Expansion of types of depositors Mobilizing strategies are diverse which includes extending the range of depositors and diversifying depositing forms as well as sources of payment Current depositors are mostly business organizations with credit relationships and high-income individuals The bank has not paid attention to exploiting the medium – income customers with small deposits If the bank does not extend its customers in the economy, it will not achieve the capital growth objectives On the other hand, if there are too many customers of the same depositing style, they will tend to react to fluctuations in the same way In that case, when a large number of customers take out of their deposits, the bank will face liquidity risk In terms of businesspersons, who have little idle money, they will be more interested in the convenience of the services and easy transferring of the bank than interest To serve these customers, the bank can arrange staff to take and make timely payments at their own house This may require certain increase in the cost but in return, the bank will attract cheap funds as these are transaction deposits After a long time when this Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 47 Graduation Thesis Banking Academy service becomes popular, the number of customers will increase Along with it is the rapid growth in the balance of non - term deposits and the decrease of average costs These are all predictable results Moreover, this can be a good way to help customers approach home banking services In terms of high-income people, they generally care about the interest rates, safety, security and long-term deposits The bank should actively provide them with information about ways of saving, interest rates and types of deposit so that these customers can choose This will be effective as these types of depositors are usually hesitant to finding out information directly due to delicate reasons In terms of customers with regular income and gradually - accumulated deposits, in the future, the Bank should consult them to change term of deposit at the right time to bring them most benefits This will also demonstrate the caring of the Bank and become one of the most fascinating ways to attract customers as the majority of state officers are ones with many goals but limited income In terms of local businesses, the branch may send staff to contact and introduce products and banking services that can support business operation Meanwhile, the bank can observe the financial situation of enterprises, to see if they excess capital or are lack of capital, thus give them proper advice For new enterprises, it is essential for the bank to take the initiative to approach and introduce products, present the advantages of them and create good impressions Besides, the bank can introduce giftgiving, lending policy to potential customers that are beneficial to work with 3.2.10 Improvement of Fund Transfer Pricing mechanism It is necessary to implement a policy of restructuring according to modern banking model, to meet the integration requirements in line with international practice At the same time, gradually prepare for the plan of establishing large-scale financial institutions in the future The issues that BIDV needs to deal are risk management, Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 48 Graduation Thesis Banking Academy debt asset management and capital management with the core is to handle internal fund management Recognizing this problem, on 13th January 2007, BIDV has officially launched the Fund Transfer Pricing mechanism (FTP) in the entire system Thereby, applying an internal Funds Transfer Pricing system for all branches of the same bank is considered as a basis for determining the income and expenses for each branch precisely as well as managing interest rate risk or liquidity risk However, to implement FTP mechanism, the bank should have the following conditions: - In terms of facilities: the branch needs sufficient equipments and modern technologies - In terms of awareness: each bank official should be aware that the switch of mechanism goes with the development trend of banking activity, advanced technology in the world - In terms of application level: Converting to FTP mechanism requires that every unit, every officer should study and grasp the fundamental changes between the two mechanisms, the knowledge of banking management modern, thereby realize their responsibilities and duties in the development of the bank - In terms of organization: The application of new management mechanism requires appropriate organizational structure 3.3 Recommendations 3.3.1 Recommendations to the Government - The government and authorities need to ensure regulating the market economy to help it develop steadily; avoid the mutations which abnormally reduce the value of deposits in the bank If the case happens, it may create instability in psychology and the purpose of depositing money, make people go towards monetary transactions outside the Bank Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 49 Graduation Thesis Banking Academy - Together with the authorities, the government needs to use its power to maintain a legal system of synchronization, clarity, equality and stability in order to protect the rights of depositors, to meet the common aspirations of fund-raisers - Policies to encourage domestic banking system should be adopted to be able to compete with foreign banking system and strengthen the leading role of the domestic banking system The renovation and modernization of banking technology must be done synchronously among all banks to get the efficiency On the other hand, those processes require a great amount of capital Therefore, the state should support fund solutions for the bank to upgrade, renovate facilities to serve the non-cash payments as well as the upgrade technologies in other areas of the bank - The Government should create an environment for fair and healthy competition among entities, which provide banking services Currently, management mechanisms, especially in finance, are still on discrimination between entities participating in providing services This also causes the phenomenon of competition in the banking market which makes banking services market in Vietnam become gloomy 3.3.2 Recommendations to the State Bank of Vietnam The State Bank plays the roles of macro management in the financial and monetary sectors of the economy and the banker of the commercial banks It has an important role in setting strategic economic orientations in general and capital mobilization strategies to serve industrialization and modernization of the country in particular On the basis of the State Bank Law, Credit Institutions Law, SBV needs to build a complete and synchronous under-law-documents, decisions, regulations to facilitate commercial banking activities Inspection, testing, and strictly handling law violations on currencies and banking activities, especially for illegal fund - raising cases and unfair competitions between commercial banks should be improved Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 50 Graduation Thesis Banking Academy The State Bank needs to elaborate and implement national monetary policy in a flexible manner, which requires encouraging savings, focusing idle fund on investment for production and business activities, pushing commercial banks and holding fair competition in business activities The authorities also need to use interest rates as "leverage" to help the commercial banks focus on raising fund SBV should further coordinate with the foreign investment and fund management sectors, aid funds from governmental organizations and foreign NGOs to mobilize foreign capitals into Vietnam through the system of commercial banks Besides, the authorities should release issuing and using mechanism of electronic means of payment such as debit cards, credit cards to help the banks deploy the card payment services quickly and effectively Commercial banks should be allowed to purchase and sell valuable papers such as bonds, stocks and treasury bills, especially the long-term valuable papers Furthermore, there should be preferential loans to support financially for commercial banks in renovating the banking technology The State Bank of Vietnam needs to specify the information and data about the activities which credit institutions are required to show out to public in line with international practices Thereby helping customers get the correct evaluation of the bank and make the right decisions themselves 3.3.3 Recommendations to BIDV Head Office - BIDV needs to give the branches chances to be more active in enhanced - autonomy orientated business and clarify responsibilities in line with the scale and characteristics of each branch From that, it should come up with organizing Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 51 Graduation Thesis Banking Academy mechanisms, fund - operating mechanisms or funding support for investment projects in order to promote the role of each branch - To diversify forms of fund mobilization: the commercial banks always need to innovate and diversify fund mobilization methods, to create a variety of products and services suitable for all types of customers Opening campaigns to motivate economic organizations and residents to open personal accounts in the Bank, issuing checks, creating new habits and limiting the use of cash are some good ideas to go with - It is essential to develop appropriate interest rate policy, because interest rate has strong impact on fund-raising activities of the bank Therefore, the Bank needs to study the evolution of interest rates in the market in order to offer reasonable interest rates for each type of product or service, create trust and attract depositors not only in stability but also in the diversity of interest payment methods That ensures benefits of depositors and encourages them to deposit money for longer term, but not simply by increasing the interest rate - There should be long-term training strategy to foster professional qualifications for officials and staff, especially leading officials at district and residential transaction offices, for them to be commensurate with the task given and to integrate with regional banks Qualified young staff should also be given the chances to be trained and challenged Therefore, the bank needs to be very concerned when it comes to staff issues in their business strategy 3.4 Sub-conclusion Based on the theoretical basis and the reality that chapter and have given, chapter points out the solutions, which are grossly synchronized in order to further expand the mobilization to greater scale and quality At the same time, this chapter also presents some recommendations for the State, the State Bank of Vietnam and the Bank for Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 52 Graduation Thesis Banking Academy Investment and Development of Vietnam Those recommendations are to aim at creating the legal framework to encourage enhancing business activities in general and fund-rasing activities in particular at the Commercial Bank for Investment and Development of Vietnam - Ba Dinh Branch Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 53 Graduation Thesis Banking Academy CONCLUSION Recapitulations and Concluding remarks With the trend of industrialization and modernization, fund mobilization has played an absolutely important role in the market economy Commercial banks become "capital leading channel" to help economic entities meet the needs of capital Hence, the purpose of this thesis is to analyze the reality of funding operation at the Bank for Investment and Development of Vietnam – Ba Dinh branch and propose measures to strengthen mobilizing activities The study has indicated three main issues as mentioned in three chapters Chapter gives out a general view of commercial banks, their sources of fund and fund mobilization in commercial banks Five primary fund-raising methods are also defined in this first part Chapter analyzes and evaluates the current situation at BIDV – Ba Dinh branch in mobilizing activity in recent years However, with an overview of the branch, achievements and shortcomings in the work of raising funds have been assessed objectively This chapter also provides premises for solutions for the branch and recommendations for authorities to enhance mobilizing operation in Chapter The ten measures that are proposed come from each limitation the bank is facing Implications In the modern market economy, each commercial bank needs to have a reasonable strategy to raise sufficient sources of fund and improve outreach to compete with other banks in other countries in the region Attracting maximum domestic mobilization with diversified raising methods is a really big concern I hope that this paper could bring a small contribution in helping BIDV – Ba Dinh branch in particular and banking system of Vietnam in general overcome difficulties and promote existing achievements in fund mobilization Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 54 Graduation Thesis Banking Academy Limitations of the study and Suggestions for further study With the complex and volatile characteristics of the money market in banking section, fund mobilization needs further research activities in conjunction with the use of capital to achieve efficiency need In the framework of a graduation thesis, this study cannot avoid inevitable limitations and shortcomings; I would like to receive the comments from my supervisor Mr Ngo Tung Anh and the lecturers in Faculty of Foreign Language to be able to complete my research In the future, I propose to extend my study area in not only fund mobilization but also in other banking issues to provide a comprehensive understanding of commercial banks Sincerely, Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 55 Graduation Thesis Banking Academy REFERENCES Dinh Xuan Hang, 2008, Nghiep vu Ngan hang thuong mai, Finance Publishing House General Planning Office, Materials for interns Nguyen Thi Mui, Tran Canh Toan, 2011, Quan tri Ngan hang thuong mai, Finance Publishing House Peter S Rose, 2008, Commercial Bank Management, 7th Edition, McGrawHill/Irwin Publishing House Various authors, 2010, Credit Institutions Law No 47/2010 / QH12, National Assembly of Vietnam Referential Websites: www.bidv.com.vn www.cafef.vn www.sbv.gov.vn www.vnba.org.vn Nguyen Thuy Linh – K15ATCD – 15A7510118 Page 56