Corporate credit analysis at joint stock commercial bank for investment and development of vietnam thang long branch,graduation thesis

STATE BANK OF VIETNAM BANKING ACADEMY Foreign Language Faculty  GRADUATION THESIS CORPORATE CREDIT ANALYSIS AT JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM – THANG LONG BRANCH Student: Le Kieu Oanh Student ID: 12A7511130 Class: ATCB – K12 Lecturer: Tran Thi Hai Ly, M.A Hanoi, 28th May, 2013 STATE BANK OF VIETNAM BANKING ACADEMY Foreign Language Faculty  GRADUATION THESIS CORPORATE CREDIT ANALYSIS AT JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM – THANG LONG BRANCH Student: Le Kieu Oanh Student ID: 12A7511130 Class: ATCB – K12 Lecturer: Tran Thi Hai Ly, M.A Hanoi, 28th May, 2013 Graduation thesis Foreign Language Faculty DEDICATION I dedicate this report to my family, especially my father who has supported me since the first day of my internship and my mother who has sacrificed more of her time so that I could have mine to complete the thesis Graduation thesis Foreign Language Faculty ACKNOWLEDGMENTS This thesis would not have been completed without the help, support and guidance of many individuals I would like to express my most sincere gratitude towards each one of them To Ms Tran Thi Hai Ly, Lecturer of Foreign Language Faculty, Banking Academy of Vietnam for the instructions and advice in the writing process I would like to thank Ms Tran Thi Hai Ly for her time and effort in correcting my thesis in spite of the shortage of time she had To Mr Ngo Thai Duong, Deputy Head of Corporate Banking II, JSC Bank for Investment and Development of Vietnam – Thang Long branch for the kindness and generosity he offered during my internship period at his office I would like to express my heartfelt thanks to the precious documents and knowledge in financial statements, corporate credit analysis process… he shared throughout the short two months Those useful materials provided by him are of invaluable information to me not only in the writing process but also in the long term future To all the staff members of Corporate Banking II department, JSC Bank for Investment and Development of Vietnam – Thang Long branch, I am greatly thankful to Ms Yen, Ms Nhung, Mr Tung, Mr Tuan, and Mr Viet for providing me with comfortable working condition and valuable reference documents so that I could finish the report I wish to express my gratitude towards each one of them for letting me be a part of their work and for treating me like I was a little sister Last but not least, I would like to thank my family and friends for their significant support during my writing process With their trust and encouragement, I could find the strength to keep going on my way Thank you for all Graduation thesis Foreign Language Faculty TABLE OF CONTENTS DEDICATION i ACKNOWLEDGMENTS ii TABLE OF CONTENTS iii LIST OF EXHIBITS AND TABLES vi LIST OF ABBREVIATIONS vii EXECUTIVE SUMMARY viii INTRODUCTION 1 The significance of the study Aims and objectives of the study Scope and subject of the study Research methodology Structure of the thesis CHAPTER I THEORETICAL FRAMEWORK .3 1.1 Bank credit and the roles of lending to business customers 1.1.1 Bank credit 1.1.2 Types of credit to business customers .4 1.1.3 Roles of bank credit to enterprises in the economy .5 1.2 Corporate credit analysis at commercial banks 1.2.1 Definition of credit analysis 1.2.2 Objectives of corporate credit analysis at commercial banks 1.3 Contents of credit analysis in business credit operation 1.3.1 Sources of information for credit analysis 1.3.2 Contents of corporate credit analysis – the 6Cs + 1P 1.4 Credit scoring 12 1.5 Factors affecting corporate credit analysis operation at commercial banks 13 Graduation thesis Foreign Language Faculty 1.5.1 Subjective factors 13 1.5.2 Objective factors 14 CHAPTER II 15 THE INTRODUCTION OF JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM – THANG LONG BRANCH 15 2.1 The establishment and development of Bank for Investment and Development of Vietnam – Thang Long branch 15 2.2 Organizational structure of BIDV JSC Thang Long 16 2.3 Performance analysis by business at BIDV JSC Thang Long 17 2.3.1 Fund mobilization operation 17 2.3.2 Performance of banking services 18 2.3.3 Credit operation 19 CHAPTER III 22 ANALYSES AND FINDINGS 22 3.1 Current situation of corporate credit analysis at JSC Bank for Investment and Development of Vietnam – Thang Long branch .22 3.1.1 Credit analysis process at BIDV JSC Thang Long 22 3.1.2 Some remarks on the effectiveness of corporate credit analysis operation at BIDV JSC Thang Long 24 3.2 Illustration to corporate credit analysis operation .25 3.3 Evaluation on corporate credit analysis operation at BIDV JSC Thang Long 34 3.3.1 Achievements 34 3.3.2 Drawbacks and causes 34 CHAPTER IV 38 SOLUTIONS TO IMPROVE CORPORATE CREDIT ANALYSIS OPERATION AT JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM – THANG LONG BRANCH AND RECOMMENDATIONS TO AUTHORITIES 38 4.1 General orientation for credit analysis operation at BIDV JSC Thang Long 38 Graduation thesis Foreign Language Faculty 4.2 Solutions for improvement of corporate credit analysis operation at BIDV JSC Thang Long 39 4.2.1 Improvement of the credit analysis personnel in terms of quantity and qualification 39 4.2.2 Equitable organization and administration of credit analysis operation 40 4.2.3 Upgradation of information quality to ensure accuracy, sufficiency and timeliness of information 41 4.2.4 Application of information technology into corporate credit analysis, especially modern computers and specialized software .42 4.2.5 Solutions to collateral valuation 42 4.2.6 Development of standardized system to evaluate the effectiveness of corporate credit analysis process 42 4.3 Recommendations to authorities 43 4.3.1 To the Government 43 4.3.2 To related ministries, sectors and offices 44 4.3.3 To the State Bank of Vietnam 44 4.3.4 Recommendations to BIDV JSC 45 CONCLUSION 47 REFERENCES 49 Graduation thesis Foreign Language Faculty LIST OF EXHIBITS AND TABLES Exhibit 2.1: Organizational structure of BIDV JSC Thang Long 17 Exhibit 2.2: Credit structure by types of customers 20 Exhibit 3.1: Flow chart of credit analysis process at BIDV JSC Thang Long 22 Exhibit 3.2: Overdue loans in corporate lending 35 Table 2.1: The result of fund mobilization by structure 2010-2012 17 Table 2.2: Net gains from banking services 2010-2012 19 Table 2.3: Result of credit operation 2009-2012 19 Table 3.1: Income Statement for Alpha JSC, 2010-2012 28 Table 3.2: Balance Sheet for Alpha JSC, 2010-2012 29 Table 3.2: Balance Sheet for Alpha JSC, 2010-2012 30 Table 3.4 Business plan for Alpha JSC in 2013 32 Table 3.5: Credit scoring for Alpha JSC by BIDV JSC Thang Long 33 Graduation thesis Foreign Language Faculty LIST OF ABBREVIATIONS BIDV JSC Agribank Joint Stock Commercial Bank for Investment and Development of Vietnam Vietnam Bank for Agriculture and Rural Development VNPT Vietnam Posts and Telecommunications Group EVN Vietnam Electricity Alpha JSC Alpha Joint Stock Company ROE Return On Equity ROA Return On Assets ROS Return On Sales COGS Cost Of Goods Sold EBIT Earnings Before Interest and Taxes EBT Earnings Before Taxes NPL Non-Performing Loans NWC Net Working Capital CIC Credit Information Center IMF International Monetary Fund e.g for example, etc et cetera Graduation thesis Foreign Language Faculty EXECUTIVE SUMMARY The primary goal of this research is to provide a comprehensive understanding of corporate credit analysis process and its crucial role in mitigating credit risk at commercial banks Through its four major chapters apart from the introduction and conclusion, the author pursues this goal by presenting an overview of the process theoretically, providing an insight into the situation of implementing the procedure at BIDV JSC Thang Long branch to finally offer solutions and recommendations to authorities in order to improve the effectiveness of the operation In chapter I, theoretical framework of credit analysis is mentioned as the basis for the research In this chapter, readers are provided with fundamental knowledge of corporate credit analysis including definition, classification, objectives, contents of analysis operation, and factors affecting effective corporate credit analysis In chapter II, the researcher gives an overall introduction to Joint Stock Commercial Bank for Investment and Development of Vietnam – Thang Long branch and its performance analysis by business In chapter III, the researcher draws analyses and findings to corporate credit analysis process at Joint Stock Commercial Bank for Investment and Development of Vietnam – Thang Long branch Illustration to the real procedure is presented to demonstrate how it works Finally, in chapter IV, solutions and recommendations are proposed to improve the effectiveness of credit analysis operation at Thang Long branch Graduation thesis 36 Foreign Language Faculty 3.3.2.2 Causes to aforementioned problems a Subjective factors First, sources of information for analysis are insufficient, not timely and at low quality To collect accurate and credible information, it is necessary to have a private internal data bank of customers to facilitate credit analysis operation However, credit officers often have to examine information's credibility by themselves which costs a great deal of time and effort while no compensation is provided Second, credit framework is not compatible for credit officers The fact that one credit officer is responsible for the whole analysis process from receiving loan application package, information collection, credit analysis to credit proposal reduces the effectiveness of credit analysis Third, credit that has been granted is not monitored tightly by credit officers There are chances that loans can be used for wrong purposes which are different from what is stated in application package It is difficult to trace loan proceeds for credit officers so this step is not managed effectively Fourth, most loans are secured loans Therefore, credit officers have the tendency to overvalue the importance of collateral without having a broader view in repayment capability of customers b Objective factors First, it is the inconsistency in policies and regulations of the government Rules are presented in scattered laws and sometimes conflict one another, for example investment law, civil law… This prevents banks from applying and implementing laws into operation Moreover, there are yet any authorities who provide standardized system of regulations for specific business sector; in the end, banks are made passive in referencing financial indicators for comparison Second, Vietnamese macro-economic condition is not healthy with high level of potential risks Accounting and statistics policies are undervalued Accounting standards are not implemented correctly Besides, internal audit scheme is ineffective Le Kieu Oanh ATCB – K12 Graduation thesis 37 Foreign Language Faculty while there is a high cost for independent audit procedure which makes small enterprises hesitant This matter is the root to incorrect financial statements provided to banks Third, the CIC is not developed in a right way; credit situation of commercial banks are overlooked with limited access to credible information of customers Exchange between banks is also ineffective Fourth, most collateral is land and attached assets to land, machinery, equipment… whose prices fluctuate heavily along with market prices Hence, it is difficult to price collateral correctly Fifth, Vietnamese economic condition in 2011 and 2012 struggled with inflation and unemployment, income of the population was adversely affected by unhealthy economy which eventually reduced repayment capability of banks' customers This resulted in increasing proportion of overdue loans on total loans granted in 2012 Credit analysis's effectiveness is therefore heavily affected Sixth, information on business plans, financial situation provided by customers is either insufficient or untimely and incorrect as opposed to reality In addition, a portion of customers has the mindset to commit fraud and acquire capital deliberately This is a serious problem to corporate credit analysis to the bank Le Kieu Oanh ATCB – K12 38 Graduation thesis Foreign Language Faculty CHAPTER IV SOLUTIONS TO IMPROVE CORPORATE CREDIT ANALYSIS OPERATION AT JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM – THANG LONG BRANCH AND RECOMMENDATIONS TO AUTHORITIES 4.1 General orientation for credit analysis operation at BIDV JSC Thang Long Further development for corporate credit analysis process The process of credit analysis, though standardized, is flexible due to different analyzed fields, so it is necessary for credit officers and banking staff to develop it further in their operations Besides, other banks’ credit analysis operations are worth referring for more lessons learnt to improve Thang Long branch's own operation to be more equitable, convenient and efficient Improvement of equipment for credit analysis operation In credit analysis operation, technology plays an important role, influencing the results from information collection to data processing and analyzing, etc Therefore, the upgradation of equipment, more updated accounting and financing software is necessary Furthermore, system connection, especially for the database with internal and external branches, is required for most updated information to customers Improvement of banking staff’s qualification Human resources are a vital factor in credit analysis operation Therefore, enhancement of banking staff’s qualification shall be performed from recruitment to specialized retraining programs Further improvement of the organizational structure of credit analysis operation Le Kieu Oanh ATCB – K12 Graduation thesis 39 Foreign Language Faculty Organization and administration of credit analysis operation shall be improved equitably, closely and specialized to promote individuals and organization’s capability and creativity, creating a unified and efficient system Moreover, individual and department supervision and control mechanism needs more attention for improvement 4.2 Solutions for improvement of corporate credit analysis operation at BIDV JSC Thang Long 4.2.1 Improvement of the credit analysis personnel in terms of quantity and qualification Results of corporate credit analysis are from credit officers’ assessment, based on different theoretical background and analysis standards Therefore, the operation’s efficiency relies on the qualification of staffs that administrate or directly perform credit analysis operation at central and local levels Personnel for the operation hence shall be established with requirements as follows: First, about staff’s profession: They must have sufficient qualifications (higher education); knowledge of market economics, banking and finance, as well as laws Especially for credit officers working with corporates, they also need to acquire knowledge of their clients, and groups of services and products which they usually have credit relationship with the bank (investment loan, consumer loan, line of credit, bank guarantee, etc.) Also, new credit analysis instruments and methods learnt from other banks shall be applied popularly and promptly Second, about experience: Credit officers directly supervise and manage several projects, and actively learn from other fields to support their own profession Third, about professional ethics: Credit officers should have ethical qualities like fidelity, responsibility, discipline, enthusiasm, commitment, and eagerness of selfimprovement in working They shall not prior their self-interest to the general one To have such personnel, BIDV Thang Long shall strengthen and improve credit officers in the following ways: Le Kieu Oanh ATCB – K12 Graduation thesis 40 Foreign Language Faculty  Improvement of recruited credit officers’ qualification through selection process  Proactively and regularly improve professional knowledge and others which possibly support the operation  Ensure that credit officers are professionally capable In the operation, managers shall pay attention to the staff’ individual capability and strengths to flexibly assign them with suitable tasks to maximize working performance  Training programs specializing in corporate credit analysis for credit officers shall be continued and extended  Credit officers shall be supported with self-training policies, like tuition and material sponsor, or time preference  Excellent credit officers shall be facilitated with proper preference and reward policy Awareness of professional ethics for them shall be raised by setting examples of good cases  Guidelines and standards of credit officers’ qualification shall be established for further employment and training programs  Capable credit officers shall be employed additionally for the departments of corporate banking and risk management to reduce loan tellers’ workload 4.2.2 Equitable organization and administration of credit analysis operation To establish organization and administration of credit analysis operation effectively, BIDV Thang Long should have specific solutions as follows:  The credit analysis operation should follow a unified process with principles in every practice  The operation should be more and more streamlined; focusing on improvement in terms of quality and quantity to reach its proposed targets  Credit officers should be assigned to deal with clients in specific fields as their projects are very diversified regarding industry and risks  The bank should strengthen internal inspection, control, and supervision of credit officers’ compliance with the State laws and the guidelines of credit analysis operation Le Kieu Oanh ATCB – K12 Graduation thesis 41 Foreign Language Faculty 4.2.3 Upgradation of information quality to ensure accuracy, sufficiency and timeliness of information To solve this problem, it is necessary to build a comprehensive information system in depth, as follows:  Improving information systems, internal reporting to ensure smooth and complete communication  Establishing a system of information collection and process on the economy, markets and customers in order to predict the possible arising risks, seize the fluctuations of capital supply and demand in each period to take measures to adjust interest rates accordingly  Collecting contact information of known customers to build database for useful reference sources for credit analysis operation  Reconciling and requesting explanation for suspect documents from responsible customers to secure the accuracy of information disclosed BIDV JSC Thang Long can collect information from these following sources: First, from loan application package Information supplied by customers can represent significant level of subjectivity Therefore, in order to ensure its accuracy, credit officers are required to conduct fidelity checks on these records, and collect information from external sources such as CIC, news or others Second, from banks' database Credit officer should utilize resources from banks' database to offer precise credit decision Third, from interviews with borrowers Information which is collected from this source ensures high level of accuracy at relatively low cost However, credit officers should:  Prepare the interview content;  Understand customers' profile prior to the interview;  Create open questions to gain more information from customers;  Offer customers comfortable atmosphere Le Kieu Oanh ATCB – K12 Graduation thesis 42 Foreign Language Faculty In general, the quality of collected information rests upon professional experience and interview skill of credit officers Normally, new bankers are inexperienced in meeting with large customers who are experts in answering these types of questions or who wish to commit fraud on purpose Apparently, young credit officers need support from experienced ones to avoid making wrong credit decisions Finally, from other sources Credit officers need to refer to books, magazines, market research, specialized materials, information from the General Statistics Office, or to purchase information from market research agency (if any) Besides, credit officers should actively conduct survey and investigation on matters that they concern 4.2.4 Application of information technology into corporate credit analysis, especially modern computers and specialized software During evaluation process, manual calculation of credit officers often takes much time and effort without any guarantee in credit results Thus, the application of specialized software into banking operation will help resolve these problematic issues To quickly modernize information system, banks should prioritize investing in information technology to automatize their payment and accounting system 4.2.5 Solutions to collateral valuation For assets whose prices fluctuate heavily with market condition like real estate or machinery and equipment, to accurately price the asset in terms of value and legality, BIDV JSC Thang Long should consult professional firms for reference suggestions for the evaluation This prevents the risk of misjudging the value of collateral 4.2.6 Development of standardized system to evaluate the effectiveness of corporate credit analysis process Currently, there is yet any specific measurement to overall evaluation on the effectiveness of corporate credit analysis operation, for example how much cost should be spent or how credit analysis influences lending operation of commercial banks Therefore, the credit analysis reduces in quality and effect Le Kieu Oanh ATCB – K12 Graduation thesis 43 Foreign Language Faculty 4.3 Recommendations to authorities 4.3.1 To the Government First, the government should enhance the operation of credit scoring and corporate pricing offices, especially trademark pricing There has not been a creditworthy and experienced domestic organization to publicize its corporate ranking and trademark pricing In fact, most of corporate and trademark pricing process are done by foreign organizations at remarkably high fees, since the results provided by domestic offices are not guaranteed From commercial banks’ viewpoint, appraisal process is usually subjective and dependent on the experience of credit officers That a professional domestic organization to be founded would benefit the commercial banks in reducing moral risks costs and time Thus, it improves the efficiency in corporate credit analysis at commercial banks Second, government should publicize the thorough plans on socio-economic development in terms of sectors, areas for specific periods; on orientations or groups of solutions in supply and demand stimuli at suitable time These policies will help commercial banks in creating their own credit plans for medium and long term; thus supply the demand from clients with aims of economic growth and risks elimination Also, these are grounds for credit officers to analyze the rationale of loan application Third, the government should reinforce the operation of consultancy and information center Keeping up with the economic development, companies and organizations should be founded to specialize in corporate information collecting, consulting, evaluating and trading These companies can either be state-owned or private ones to focus on corporate information in different economic sectors In addition, a thorough and tight legal framework in transactions between consultancy or information center with commercial bank is highly needed Fourth, the role of government in credit management should be heightened Le Kieu Oanh ATCB – K12 Graduation thesis 44 Foreign Language Faculty Adequate legal documents and stable legislations on credit operation of banks should be completed quickly The government should also reinforce the management of commercial banks’ operation A fair business environment needs to be created for both state-owned and non-stateowned companies, facilitating the former with freedom in business and the latter with stimulating policies Along with that, the government should supervise the operation of state-owned companies, eliminate inefficient ones and push forward their equitization process However, the government should not interfere too much with credit operation of commercial banks but let them be free in improving their services Every investment decision should be based on banks' own evaluation, not from any outsider force Moreover, allocated credit and consign investment from the government to banks should be separated 4.3.2 To related ministries, sectors and offices It is highly recommended that all ministries and sectors should systemize interior information in order to make a report on the performance and development and give out index of growth rates and the improvement of their fields Especially to the Ministry of Finance – the direct authority governing commercial banks’ credit operation – it is necessary to regulate a unified accounting system and implement compulsory auditing and information publicizing policies 4.3.3 To the State Bank of Vietnam First, State Bank should adhere to periodical economic developing strategies to regulate the credit operation of commercial banks The control and supervision from the authority on this operation need to be done through implementing suitable regulatory documents, so that commercial banks can organize and adjust their business including corporate analysis to match macro-planning Le Kieu Oanh ATCB – K12 Graduation thesis 45 Foreign Language Faculty Second, State Bank should work on standardized categories to facilitate the analyzing process, guaranteeing the unity within banking system, heightening the effectiveness Besides, these categories should also be flexible and regularly updated Third, State Bank should support commercial banks by modernizing technology, updating information, training credit officers Regular training courses for key officers taught by experts from state bank and IMF should also be organized Fourth, State Bank should have solutions to enhance the role of credit information At present, the CIC of State bank has been providing information on companies; however, this operation still not satisfies the demand State bank should upgrade the center and update information regularly as well as improve the information transferring system for commercial banks to access quickly and conveniently CIC should immediately improve the staff quality, apply new technology on work, modernize and automatize production so as to increase productivity and efficiency CIC should also coordinate with other authorized offices such as Ministry of planning and investment, General Statistics Office and other related ministries, sectors… to collect diverse sources of information as well as in depth research for credit rating, forecasting and hedging risks Inspectors from State Bank and branches should check the operation and report of credit institutions and apply suitable punishment 4.3.4 Recommendations to BIDV JSC First, completing regulatory documents on credit operation such as credit process, client ranking, categories in corporate financing analysis and collateral… Second, orienting development plans and strategies for branches to hedge the risks from adverse economic and social current issues Third, enhancing staff training in all branches starting from recruitment, intensive training to encouraging them to sharpen their skill Le Kieu Oanh ATCB – K12 Graduation thesis 46 Foreign Language Faculty Fourth, coordinating with risk management offices, credit information centers and helping branches to improve technology and infrastructure Fifth, enhancing supervision and management the operation of branches as well as punishing fraud of officers and other interior negative practices Sixth, completing credit scoring system and customer rankings with detailed categories specializing in each sector Since the system is often out-of- date in the context of ever-changing socio-economic environment, the bank should be more flexible and regular update the system Le Kieu Oanh ATCB – K12 Graduation thesis 47 Foreign Language Faculty CONCLUSION Vietnam is currently on the way to integration with international environment; although this brings undoubtedly enormous benefits, difficulties are inevitable and banking industry suffers the most from market fluctuations because of its sensitivity To competitively develop along with domestic as well as international banks, taking chances is of critical importance not only for JSC Bank for Investment and Development of Vietnam – Thang Long branch but also for any other banks Challenges are along the way, one of which is mitigating credit risk for banks' safe operations However, it is crucial not to overlook potential customers Therefore, whether or not credit decisions are accurate rests heavily upon the effectiveness of corporate credit analysis On the basis of theoretical framework and internship experiences at JSC Bank for Investment and Development of Vietnam – Thang Long branch, I have completed the thesis "Corporate credit analysis at Joint Stock Commercial Bank for Investment and Development of Vietnam – Thang Long branch" Throughout the thesis, I have pinpointed some key findings, solutions and recommendations First, BIDV JSC is one of the best banks in credit operation thanks to its policies of thorough credit risk management and control This regulation is applied systematically to all branches including Thang Long branch, especially in corporate credit analysis Second, to improve corporate credit analysis at BIDV JSC Thang Long, there is a need to increase quantity and quality of credit personnel, upgrade database for better sources of information, apply information technology in to the process and develop standardized system to evaluate the effectiveness of banks' credit analysis Third, it takes contribution of all authorities to improve credit analysis effectiveness at commercial banks and BIDV JSC Thang Long including the government, related ministries and sectors, the State Bank of Vietnam generally and BIDV JSC particularly Le Kieu Oanh ATCB – K12 Graduation thesis 48 Foreign Language Faculty I have put in my best effort to write this thesis; however, due to my lack of practical experience, I could have made several errors and oversights Therefore, comments are warmly welcomed from whom it may concern to make the research more complete Le Kieu Oanh ATCB – K12 49 Graduation thesis Foreign Language Faculty REFERENCES Vietnamese Học viện Ngân hàng, Giáo trình Tín dụng Ngân hàng, NXB Thống Kê Hà Nội, 2001 Học viện Ngân hàng, Giáo trình Phân tích tài doanh nghiệp, NXB Đại học Kinh tế quốc dân Hà Nội, 8-2011, tr.164-190 NHTMCP Đầu tư Phát triển Việt Nam, Quy định số 379/QĐ-QLTD trình tự, thủ tục, thẩm quyền cấp tín dụng khách hàng doanh nghiệp, 24-01-2003 NHTMCP Đầu tư Phát triển Việt Nam, Phụ lục II/TDDN Lưu đồ quy trình phê duyệt tín dụng Chi nhánh, Hội sở chính, Phịng giao dịch NHTMCP Đầu tư Phát triển Việt Nam, Phụ lục IVa/TDDN Danh mục hồ sơ tín dụng NHTMCP Đầu tư Phát triển Việt Nam, Phụ lục V/TDDN Hướng dẫn đánh giá chung khách hàng NHTMCP Đầu tư Phát triển Việt Nam, Phụ lục VI/TDDN Hướng dẫn thẩm định tình hình tài khách hàng English Peter S Rose & Sylvia C Hudgins, "Bank Management & Financial Services", Seventh edition, Tata McGraw-Hill Education Pvt Ltd, 2008, pp.544-550 Stanley B Block, Geoffrey A Hirt, Bartley R Danielsen, "Foundations of Financial Management", 13th edition, McGraw-Hill Education Pvt Ltd, 2009, pp.57-93 10 Timothy W Koch and S Scott MacDonald, "Bank Management", 6th edition, Orlando, FL: The Dryden Press, 2006, pp.345-409 11 JSC Bank for Investment and Development of Vietnam, "Annual Report – Part 1, 2", 2011 Retrieved from < http://www.bidv.com.vn/Investor-Relations/Financialreports/Annual-reports.aspx> Le Kieu Oanh ATCB – K12 50 Graduation thesis Foreign Language Faculty 12 JSC Bank for Investment and Development of Vietnam, "History of BIDV", 28 th May 2012 < http://www.bidv.com.vn/Gioithieu/Lich-su-phat-trien/History-ofBIDV.aspx> 13 JSC Bank for Investment and Development of Vietnam, "Introduction", 29th May 2012 14 "Law on Enterprises No 60-2005-QH11", National Assembly of Socialist Republic of Vietnam, 29th November 2005 Le Kieu Oanh ATCB – K12