Writing m2 2023 (1)

WRITING – M2 Definition of a letter of enquiry  A letter of enquiry is a letter sent to the seller from the prospective buyer asking information about the price, quantity, availability etc of a product and the terms of sale, terms of payment, etc Organisation of a letter of enquiry Addresses Date Opening greeting Reason for writing Questions asking for specific information Request for extra information Closing: request for a quick answer Closing: greeting and signature Format of a letter of enquiry  In the introduction , identify yourself and, if appropriate, your position, and your firm  In the body, list the specific information you need You can phrase your requests as questions or as a list of specific items of information  In the conclusion, conclude your letter by offering your reader some incentive for responding 3 Useful language  Asking for catalogues, price lists, samples… - Could you please send me/us …………………? - I would appreciate your sending me/us …………  Suggesting terms, methods of payment, discount… - Could you let us know if …………… ? - I would like to know whether ……………………………  Closing - We would be grateful for an early reply Writing a letter of enquiry You are Mr Keith Liekerman, Marketing Manager of Vegetables Supreme From the notes below, write a letter of enquiry to Mr Fidel Englebert asking for the price list and some details about the product Notes: + paragraph 1: saying who you are & showing interest in purchasing and selling organic vegetables + paragraph 2: enquiring some details about the product (where the vegetables are grown and how to ensure that they are organically grown & providing regular supply of vegetables delivered fresh everyday) + paragraph 3: asking for the price list + paragraph 4: closing the letter Mr Englebert, Dear …………………… Keith Liekerman, Marketing Manager of Vegetables Supreme I am …………………………………………………………………………………………………… We are interested in purchasing and selling your product, organic vegetables, in our grocery store We would like to enquire some details about your product: are the vegetables grown and how you ensure that Where ……………………………………………………………………………………… they are organically grown? provide a regular supply of vegetables delivered Would you be able to ……………………………………………………………………… fresh everyday? send me an up-to-date price list of your organic vegetables Could you please ……………………………………………………………………………………… as well? for an early reply We would be grateful …………………………… sincerely , Yours ………………… Keith Liekerman Marketing Manager Vegetables Supreme Replying to a letter of enquiry You are Antonio McGuire, Regional Manager of Rainbow Farms Read the following letter of enquiry written on February 10, 20XX, and from the notes below write a reply to the letter Dear Sir or Madam With reference to your advertisement of coconut oil in yesterday's New York Times, could you please send me a copy of your latest catalog? Thank you for your prompt response Yours faithfully, Rachel Hollis Replying to a letter of enquiry Useful language  Opening Thank the writer for his/her enquiry Mention the date of his/her letter and quote any other references that appear - Thank you for your enquiry of + date in which you asked about… /showed your interest in … - Thank you for your letter of + date enquiring about ………  Confirming that you can help Let the writer know as soon as possible if you have the product or can provide the service he / she is enquiring about - We are pleased to enclose… - I am pleased to say that we will be able to…  Closing - We hope to hear from you again and can assure you that your order will be dealt with promptly - We look forward to receiving your first order Writing practice Write sentences as directed below: Thank for and refer to the following: a Letter – 19 March – enquired about price of gold pens b Enquiry – April – requested information on new ZIS cameras Enclose the following: c new price list and latest brochure d latest catalogue, leaflet giving details of special trade discounts & all items covered by standard twoyear guarantee Writing practice Write sentences as directed below: Thank for and refer to the following: a Letter – 19 March – enquired about price of gold pens Thank you for your letter of 19 March in which you enquired about the price of gold pens b Enquiry – April – requested information on new ZIS cameras Thank you for your enquiry of April in which you requested information on our new ZIS cameras Enclose the following: c new price list and latest brochure We are pleased to enclose our new price list and latest brochure d latest catalogue, leaflet giving details of special trade discounts & all items covered by standard two-year guarantee We are pleased to enclose a copy of our latest catalogue and a leaflet giving details of our special trade discounts All the items are covered by our standard two-year guarantee Replying to a letter of enquiry You are Antonio McGuire, Regional Manager of Rainbow Farms Read the following letter of enquiry written on February 10, 20XX, and from the notes below write a reply to the letter Dear Sir or Madam With reference to your advertisement of coconut oil in yesterday's New York Times, could you please send me a copy of your latest catalog? Thank you for your prompt response Yours faithfully, Rachel Hollis Notes: + paragraph 1: thanks for enquiry + paragraph 2: mentioning: finding attached product catalogue, hoping information provided can answer query, contacting for further help / clarification if need be + paragraph 3: closing the letter Dear Ms Hollis, Thank you for your enquiry of February 10, 20XX, in which you showed your interest in our coconut oil We are excited to hear from you In response to your enquiry, please find attached to this email our product catalogue We hope the information provided in it can answer your query If you need any further help, contact us We hope to hear from you again and can assure you that your order will be dealt with promptly Yours sincerely Antonio McGuire Regional Manager Rainbow Farms