http://www.acb.com.vn/ http://www.emeraldinsight.com/author/Veloutsou%2C+Cleopatra 1-bia 2-Loi cam doan 3- MUC LUC LV 4-Danh muc cac tu viet tat 5-Danh muc bang, hinh ve (1) 6-noi dung 7-Tài liệu tham khảo 8-Phu lục