504 determinants of undergraduate academic achivement and satisfaction with online learning during the covid 19 pandemic 2023

MINISTRYOFEDUCATIONAND TRAINING THESTATE BANKOFVIETNAM BANKINGUNIVERSITYOF HOCHIMINHCITY DOTHI HUE DETERMINANTS OF UNDERGRADUATE ACADEMICACHIVEMENTANDSATISFACTIONWITHONLINELEAR NING DURING THECOVID-19PANDEMIC GRADUATE THESIS OUTLINEMAJOR:BUSINESSADMINIST RATIONCODE:7340101 SUPERVISOR Dr.PHAM HUONGDIEN HOCHI MINHCITY, 2021 MINISTRYOFEDUCATIONAND TRAINING THESTATEBANKOFVIETNAM BANKINGUNIVERSITYOF HOCHIMINHCITY DOTHI HUE DETERMINANTS OF UNDERGRADUATE ACADEMICACHIVEMENTANDSATISFACTIONWITHONLINELEAR NING DURING THECOVID-19PANDEMIC GRADUATE THESIS OUTLINEMAJOR:BUSINESSADMINIST RATIONCODE:7340101 SUPERVISOR Dr.PHAM HUONGDIEN HOCHIMINHCITY,2021 Abstract This study aims to uncover the key factors that affect undergraduate academicachievement and satisfaction with online learning during the covid – 19 pandemics.The author focusses on these factors such as technology, learning methods, tuitionfee,materialsqualitywhichregardedasstudent’sconcern.Ab i l i n g u a l questi onnaire in both English and Vietnamese was sent with the sample size ofaround 500 students belong to different universities in Ho Chi Minh city, especiallythe banking university After collecting a big database and analyzing through SPSSsoftware, the result reveals that variablesincluding learning methods, safety,technology, fee, learning environment, support and interactionh a v e a s i g n i f i c a n t and positive impact on student’s satisfaction This study has both theoretical andpractical contributions for the future development of Viet Nam education.Thisresearch not only provides a solid foundation for following similar studies but alsohelpsstudentstofindoutthebestwaytostudyonlinelearningeffectively.Furthermore , this research also offers implications for governments and institutionaluniversities toimprovethequality ofonlinelearningmethods DECLARATION Id e c l a r e t h a t t h i s t h e s i s h a s b e e n c o m p o s e d s o l e l y b y m y s e l f a n d t h a t i t h a s n o t beensubmitted,inwholeorinpart,inanypreviousapplicationforadegree.Exceptwherestatesotherwisebyreferenceor acknowledgment, the work presented isentirely my own The work was done under the guidance of Dr Pham Huong DienattheBanking university,VietNam Thesis’sAuthor DoThiHue ACKNOWLEDGEMENT Throughout the writing of this dissertation, I have received a great deal ofsupport and assistance I would first like to thank my supervisor, Dr Pham HuongDien, whose expertise was invaluable in formulating the research questions andmethodology Your insightful feedback pushed me to sharpen my thinking andbrought my work to a higher level In addition, I would like to express my gratitudetoexaminerswhospendingtimeevaluatingmythesis.Finally,thanksforallinstit utions of banking university have created opportunities and facilities for me toconducttheresearch LISTOFTABLES Table4.1 Demographicand basicinformationofrespondents 30Table4.2Thereliabilityofthescale 34Table4.3 ExploratoryFactorAnalysis–EFA 35Table4.4 Excludedvariables 36Table4.5 Exploratoryfactoranalysis 37Table4.6 37Table4.7 KMOandBartlett'sTest EigenvaluesandAverageVarianceExtracted(AVE) KMOand 38Table4.8 Bartlett's TestforDependentvariableSAT Total VarianceExplained 39Table4.9 Pearsoncorrelation 40Table4.10LinearModelBarley’sSummary 41Table4.11Checkthe fitofthelinearregressionmodelANOVAa 42Table4.12The regressionresults 42Table4.13T-testforGenderandSatisfactionfactor 44 LISTOFFIGURES Figure2.1 13Figure2.2 E-learning Fivecomponentsof 15Figure2.3 Researchmodel systemmodel theservicequalityscaleServqual 20 Figure3.1Researchflowchart .27 SYMBOLSAND ABBREVIATIONSTABLE Number Symbols Detailname LM Learningmethods ST Safety FE Tuitionfee SP Support TN Technology LE Learningenvironment ID Independence IR Interaction SAT Satisfaction 10 LMS Learningmanagementsystem CONTENTS CHAPTER1 INTRODUCTION .1 1.1 Thenecessityofthetopic 1.2 ObjectivesandQuestions 1.3 ResearchsubjectsandScope 1.4 Researchmethods 1.5 Researchsignificance .3 1.6 Thesisstructure CHAPTER2 LITERATUREREVIEW 2.1 ConceptsandDefinitions 2.1.1 Learningtheories .5 2.1.2 Onlinelearningduringtheepidemicseason 2.1.3 Studentsatisfaction 13 2.2 Previousempiricalstudies .15 2.3 Researchmodel 19 CHAPTER3 THERESEARCHMETHODOLOGY 27 3.1 Researchprocess 27 3.2 Researchmethods 28 3.2.1 Qualitativeapproach .28 3.2.2 Quantitativeapproach 28 3.3 Sampledescription .28 3.4 Surveydesign .29 3.4.1 Scaleappliedin survey 29 3.4.2 Thequestionnairedesigns 29 CHAPTER4.DATA ANALYSIS 30 4.1 Descriptivestatistic 30 4.2 TestingthereliabilityofCronbach'sAlphascale .34 4.3 ExploratoryFactorAnalysis –EFA .35 4.3.1 Independentvariables 35 4.3.2 DependentvariableSAT 38 4.4 Pearsoncorrelationanalysis 39 4.5 Multivariateregressionanalysis 41 4.6 Robustcheck 43 4.6.1 T-TestforGenderandSatisfactionfactor 43 4.6.2 One-wayanova testforuniversitiesandsatisfactionfactor 44 4.6.3 One-wayanova testforschoolyearandsatisfactionfactor 45 4.6.4 One-wayan ov a t e s t fo r le ar ni ng de vi c e an ds at is fa c t io nf ac to r 45 4.6.5 Onewayanovatestforlearning softwareand satisfaction factor 45 4.7 Discussion 46 CHAPTER5.CONCLUSION 48 5.1 Implications 48 5.2 Limitationof thestudyanddirectionsforfutureresearch 52 5.2.1 Limitations 52 5.2.2 Futureresearch 52