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Accountability in the Workplace Training Manual Atlantic Speakers Bureau and Human Skills Development Student Manual www.atlanticspeakersbureau.com www.humanskillsdevelopment.ca 980 Route 730, Scotch Ridge NB Canada E3L 5L2 1-506-465-0990 FAX: 1-506-465-0813 All Materials are Copyright Protected TABLE OF CONTENTS Module One: Getting Started .6 Workshop Objectives Pre-Assignment Pre-Test Action Plan 12 Evaluation Form 13 Module Two: What is Accountability? 15 Defining Accountability 15 *Personal Accountability 17 Being Held Accountable 17 Accountability vs Blame 18 Understanding the Importance 18 Practical Illustration 19 Module Two: Review Questions 20 Module Three: Creating an Accountable Workplace 22 Modeling Accountability 22 Valuing Accountability 23 The Front-Loading Benefits 23 Teamwork 24 The Accountability Cycle 24 Practical Illustration 25 Module Three: Review Questions 26 Module Four: The C’s of Accountability 28 Clarification 28 Common Purpose 29 Communication 29 Collaboration 29 Consequences 30 Practical Illustration 30 Module Four: Review Questions 31 Module Five: Building Ownership 33 Ownership vs Accountability 33 The Ownership Mentality 34 *Why Does it Matter? 35 The Weight of Micromanaging 35 Sharing Your Vision 36 Practical Illustration 36 Module Five: Review Questions 37 Module Six: Accountability in Leadership 39 What is Leadership? 39 The Role of the Organization 40 The Role of the Manager 41 The Role of the Employee 41 Strengthening Leadership Accountability 42 Practical Illustration 43 Module Six: Review Questions 44 Module Seven: The Power of Goal-Setting 46 Setting SMART Goals 46 Who is Accountable? 47 Identifying Your “Why” 47 Goal Lengths 48 Remaining Loyal to Your Goals 48 Practical Illustration 49 Module Seven: Review Questions 50 Module Eight: Feedback as a Tool 52 Choosing Positivity 52 Considering the Time Frame 53 Giving Feedback 53 Receiving Feedback 54 Creating an Action Plan 54 Practical Illustration 55 Module Eight: Review Questions 56 Module Nine: Effective Delegation 58 What is Delegation? 58 How to Delegate 59 When to Delegate 59 *To Whom Should You Delegate 60 Dismissing Delegation 60 Practical Illustration 61 Module Nine: Review Questions 62 Module Ten: Barriers to Accountability 64 Closed Communication 64 Failure to Meet Expectations 65 Lack of Self-Confidence 65 Lacking Alignment 66 Overcoming Obstacles 66 Practical Illustration 67 Module Ten: Review Questions 68 Module Eleven: The Benefits of Accountability 70 Improving Performance 70 Building Trust and Integrity 71 *Employee Engagement 71 Workplace Satisfaction 72 Dedication to Your Role 72 Practical Illustration 73 Module Eleven: Review Questions 74 Module Twelve: Wrapping Up 76 Words from the Wise 76 Lessons Learned 76 Appendix 77 Worksheet 77 Worksheet 79 Worksheet 80 Worksheet 81 Worksheet 82 Worksheet 83 Worksheet 85 Worksheet 87 Worksheet 89 Worksheet 10 91 Worksheet 11 92 Worksheet 12 93 Worksheet 13 94 Post Assessment 96 Recommended Reading List 100 To take responsibility for yourself as a leader and person; you need to learn to unlearn bad habits, and learn from your mistakes Andrea Reibmayr Module One: Getting Started Welcome to the Accountability in the Workplace workshop Accountability helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility When we implement goals and communicate with one another, we can achieve powerful results Building an accountable workplace requires strong teamwork and collaboration Every team member must have a strong understanding of the values of the company and recognize the importance of their dedication, in order to attain success This course will provide you with informative tools and practical strategies that can be used to help empower the team to work toward achieving the benefits of accountability Accountable employees will fuel performance and productivity, and generate an enhanced workplace Workshop Objectives Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly With that in mind, let’s review our goals for today At the end of this workshop, participants should be able to: • Define accountability and personal accountability • Differentiate between ownership and accountability • Use feedback as a tool to enhance performance • Understand the barriers to workplace accountability • Focus on building accountability leadership Page • Effectively set SMART goals • Identify the components of the cycle of accountability • Work toward achieving the benefits of accountability Pre-Assignment Complete this worksheet before the class begins Make note of what you hope to or goals you want to address after the class learn, 1.) How you feel you can best demonstrate accountability in the workplace? 2.) List some qualities that you feel make up an accountable employee 3.) What are some ways in which a workplace can benefit from building an accountable team? 4.) What you hope to take away from this course? Any other thoughts: _ _ Page _ _ _ _ _ Pre-Test An accountable employee will a) b) c) d) Take responsibility and manage this responsibility Lack time management skills Come up with excuses for his or her mistakes All of the above What is personal accountability? a) b) c) d) Taking full responsibility for your own actions and outcomes A way to increase happiness and feelings of personal achievement An expectation from another individual Both A and B To create an accountable workplace, who is required to make accountability a core value? a) b) c) d) The boss Every individual The manager Only a few employees What does it mean to model a specific behavior? a) b) c) d) Page Influencing other individuals to imitate the behaviors you are displaying Behavior that requires direct instructions to the other individual To display a form of social or observational learning Both A and C Which of the following is NOT a reason why the C’s of accountability are beneficial? a) b) c) d) They help build confidence Help an employee to grow Encourage the employee to stay focused They create strict guidelines that cannot be adjusted What specific information should an employee be given in order to carry out an assigned task? a) b) c) d) Why the task is important How the task will benefit the business Who to blame if there are mistakes Both A and B True or false, ownership and accountability have the same meaning a) b) True False What is ownership? a) b) c) d) A form of intrinsic motivation The choice of rights and control A form of extrinsic motivation Both A and B In the workplace, who should be responsible for practicing accountable leadership? a) b) c) d) Management Every member of every organizational level Accountants None of the above 10 What is the role of the manager? a) b) c) d) Page Assign employees to specific assignments based on their skills and assets To assign specific assignments, but be unavailable for questions or feedback Ensure that each team member has a strong understanding of the vision of the business Both A and C 6) Communication Skills: List any other skills you have that are related to leadership Page 86 Worksheet SMART Goals In general, what is one goal I would like to achieve in the next year? Why I want to achieve this goal? Is this considered a SMART goal? Explain What strategies will I use to help me stay loyal to this goal? Page 87 Additional Notes: Page 88 Worksheet Identifying My “Why” What is one goal that I would like to accomplish at work? Why is this goal important to me? Why is this goal important to the business? Page 89 Page 90 Worksheet 10 Fixing That Feedback Read over the following pieces of feedback Brainstorm and determine how this feedback can be corrected to become more effective “Parts of your write-up were very unclear Please rewrite these parts.” “I am not happy with the outcome of this project.” “Your presentation was pretty good.” “I would prefer the way that Lisa writes the reports.” Page 91 Worksheet 11 Experiencing Delegation Describe a task that you have delegated to someone Why did you choose this person for the task? Was the outcome successful? How could this process have been more effective? Page 92 Worksheet 12 To Delegate, or Not to Delegate? Read the following actions below Decide whether these actions should be delegated, or not Hiring an employee: Updating the company website: Disciplining an employee: Data entry: Returning phone calls: Performance appraisals: Page 93 Worksheet 13 Considering My Role What are expectations of me at work? a) b) c) d) What are words to describe my attitude and personality? a) b) c) d) e) How can my attitudes and personality help me to achieve these expectations? Page 94 Additional Notes: Page 95 Post Assessment What is accountability? a) b) c) d) The acceptance and obligation to carry out a responsibility Being answerable for decisions, actions and outcomes A form of trust All of the above What will happen if a workplace is lacking accountability? a) b) c) d) Blame and conflicts Higher quality of work performance Less frustrations An increase in employee engagement and productivity What does it mean to give value to accountability? a) b) c) d) To not pay attention to accountability To encourage others not to be accountable To pay someone extra money to be accountable To consider the degree of importance of accountability What does the cycle of accountability acknowledge the relationship between? a) b) c) d) Friends in the workplace Personal goals vs business goals Short term goals vs long term goals Responsibility, ownership and answerability Which of the following is NOT a principle of accountability? a) b) c) d) Page 96 Communication Consequences Complication Collaboration Consequences are… a) b) c) d) Always negative Mandatory for accountability Not necessary to include in the workplace An ineffective way to empower employees to generate successful outcomes Which of the following is/are aspects of an ownership mentality? a) b) c) d) Knowing that you are incapable of making a difference with your business Being able to see the bigger picture, or end goal Being discouraged, and uninspired All of the above What does it mean to ‘have a vision’? a) b) c) d) To have a mission that you are trying to achieve To have a list of things you would like to avoid To have a friend in the workplace None of the above What is leadership? a) b) c) d) Controlling and micromanaging coworkers to ensure they are properly carrying out a task When a leader takes charge and ignores the efforts of the other team members Leading, or motivating an individual or a group of individuals, toward a common goal The act of choosing favorite employees, and only allowing these employees to contribute to the success of the business 10 Which of the following is/are traits that an accountable leader would acquire? a) b) c) d) Pessimistic Apathetic Loyal Dishonest 11 What does the M in SMART goals stand for? a) b) c) d) Page 97 Momentary Measurable Memorable Miscellaneous 12 What is the intention-action gap? a) b) c) d) Stating and planning to something, and following through with these plans Stating and planning to something, but not following through with these plans Completing an action without any intention to actually the action The time between initially stating the plan, and actually completing the plan 13 Why is it important to give feedback frequently? a) b) c) d) Feedback should not be given frequently, only once a year It increases employee engagement, but only if this feedback is negative feedback It is more productive, and avoids the risk of losing value on work It helps to put pressure and stress on the employee so that they will work harder 14 How can you use feedback to create an action plan? a) b) c) d) An action plan is done prior to receiving the feedback Evaluate the value of the feedback, and determine implementation strategies Your action plan should avoid using the feedback that you have received You should only ever use positive feedback in your action plan 15 What is delegation? a) b) c) d) The process of completing a task on your own The transferring of a task from one individual to another The act of telling someone that they are doing a great job The act of resigning from your position 16 Once the task has been delegated, what is necessary while the task is being worked on? a) b) c) d) Micromanagement is essential Every detail of the task must be written in a notebook The recipient of the task can never tell others about their task Individuals should have the ability to seek help when it is needed 17 What is ineffective communication? a) b) c) d) Page 98 The sharing of ideas, information and knowledge Communication that gives employees a strong understanding of what needs to be done Communication that is unclear, and will result in conflict and misunderstandings A way to inform employees how to properly carry out a task 18 What happens when a workplace is lacking alignment? a) b) c) d) There is less confusion It can be dysfunctional and damaging The workplace is a more carefree environment, resulting in an increase in happiness Employees work independently and produce better results on their own 19 What happens when unaccountable employees are present in the workplace? a) b) c) d) There are no changes to the workplace There is additional work that will be placed on other employees It creates damage to workplace productivity Both B and C 20 What will help to enhance your devotion to your role in the workplace? a) b) c) d) Page 99 Pushing your work onto other employees to Proving to your coworkers that you are a better employee The avoidance of expectations and obligations Staying devoted to your expectations and obligations Recommended Reading List Alves, Hernani (2019) Balanced Accountability: Leadership Secrets to Win Hearts and Maximize Performance Balanced IQ Consulting Bustin, Greg (2014) Accountability: The Key to Driving a High-Performance Culture McGrawHill Education; edition Evans, Mike (2017) Achieve With Accountability: Ignite Engagement, Ownership, Perseverance, Alignment, and Change Wiley; edition Miller, John G (1998) Personal Accountability: Powerful and Practical Ideas for You and Your Organization Denver Pr Pigman, Dr Angelica (2019) Accountability In The Workplace: Why Does It Matter? The Master Communicator’s Writing Services Worrall, Di (2013) Accountability Leadership: How Great Leaders Build a High Performance Culture of Accountability and Responsibility Di Worrall; edition Page 100