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Đề ôn thi trắc nghiệm môn organization behavior trường đại học Hoa SenĐề ôn thi trắc nghiệm môn Hành vi tổ chức 202350 câu trắc nghiệmHệ thống câu hỏi thi cuối kỳCâu 1: Hành vi tổ chức là một lĩnh vực nghiên cứu chỉ để tìm hiểu những tác động của cá nhân và nhóm lên hành vi trong tổ chức, từ đó cải thiện hiệu quả của tổ chức.
Consumers now meet and share information in chat rooms and blogs This is an example of changes in the a economy b social trends c legal requirements d competition e nature of the workforce Which of the following statements best describes the traits of people having a proactive personality? a They tend to display their true dispositions and attitudes in every situation and express behavioral inconsistency b They naturally seem to think about other people a lot, being concerned about their well-being and feelings c They identify opportunities, show initiative, take action, and persevere until meaningful change occurs d They make more rapid decisions and use less information than the low risk takers e They are more charismatic and thus are more likely to emerge as leaders and display better psychological health Jennifer has come to realize that conflict has both functional, as well as dysfunctional, outcomes She has observed examples of both in her organization Last month, Jennifer's department experienced constructive conflict during a meeting Which of the following is not an outcome of this functional conflict? a b c d creativity and innovation are stimulated the quality of decisions is improved tensions are released groupthink is increased occurs when people within organizations use whatever influence they can to taint the facts to support their goals and interests a b c d e Illegitimate political behavior Sabotage Legitimate political behavior Whistle-blowing Politicking Legitimate power is based on in the organization a b c d the ability to provide rewards interpersonal trust structural position expert knowledge e respect and admiration Contingency theories focus on the that impact leadership success a values and ethics b leader's personal characteristics and qualities c situational variables d leader's abilities to inspire and transform followers e aspects of the leader's behavior Samantha is an emergency medical technician Yesterday, due to an emergency, she was called to a house where a man suffered a heart attack She was able to resuscitate the man, and while her colleagues were transporting him to the ambulance, she spent 10 minutes calming the 12- year-old daughter, who was home alone with the father at that time Based on this description, it's safe to say that Samantha's job is high in a task significance b task identity c feedback d reward Which of the following is an example of deep acting? a b c d Andy tells his employee that he isn't doing a good job and that he needs to shape up David invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better Liz is worried about her sick dog, but makes her morning sales calls with a smile Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys her Which of the following steps in the Kotter's eight-step plan for implementing change represents the "refreezing" stage in the Lewin's three-step model? a Reinforce the changes by demonstrating the relationship between new behaviors and organizational success b Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving c Create a new vision to direct the change and strategies for achieving the vision d Consolidate improvements, reassess changes, and make necessary adjustments in the new programs e Plan for, create, and reward short-term "wins" that move the organization toward the new vision Carlos is upset because his boss gave him work to finish over the weekend It is Friday Which of the following will least help Carlos lift his spirits? a b c d e going to a party at his friend's house going out to dinner with his friends playing videogames with his friends going skiing with friends having his card club over for dinner at his house bargaining is negotiation that seeks to divide a "fixed pie." a b c d e Integrative Distributive Reflective Conjunctive Affective Jasmine wants to become head of her department Although she will be greatly compensated if she achieves this aim and will gain control over many subordinates, the main reason she is pursuing this position is that she thinks she can the job better than anyone else and wants people to know this According to the McClelland's theory of needs, which of the following needs primarily drives Jasmine in this case? a the need for achievement b the need for affiliation c the need for power d the need for growth e the need for stability Surface acting deals with emotions a b c d e displayed negative felt weak strong Guillermo's wife was recently diagnosed with breast cancer Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work Name the major job attitude relative to the above stated example A B C D E job involvement psychological empowerment organizational commitment perceived organizational support employee engagement focuses on the study of people in relation to their social environment A B C D E Political science Operations management Psychology Corporate strategy Sociology Marylyn is a very driven person who seeks to push ideas forward to keep people on their toes; however, she also has a problem with stepping on peoples’ toes and being overly critical of others Marylyn probably has high and low a b c d emotional stability; agreeableness openness to experience; agreeableness conscientiousness; emotional stability conscientiousness; openness to experience When your work group disagrees, the disagreements usually concern how the group's work should be accomplisheD) The type of conflict experienced by your group is a b c d process conflict traditional conflict relationship conflict task conflict Which of the following statements is true regarding a contrast effect? a If we think that women won't relocate for a promotion, we are using a shortcut to judge all women and it is called the contrast effect b The contrast effect states that we tend to judge someone on the basis of our perception of the group to which he or she belongs c Our tendency to attribute our success to internal factors and blame our failure on external factors is called the contrast effect d The contrast effect indicates a tendency to fixate on initial information and fail to adequately adjust for subsequent information e A person appears more appealing than normal when compared with a person of less appeal due to the contrast effect Which of the following is the last step in the Kotter's eight-step plan for implementing change? a Consolidate improvements, reassess changes, and make necessary adjustments in the new programs b Reinforce the changes by demonstrating the relationship between new behaviors and organizational success c Establish a sense of urgency by creating a compelling reason for why change is needed d Form a coalition with enough power to lead the change e Communicate the vision throughout the organization refers to the tendency to be arrogant, have a grandiose sense of self-importance, require excessive admiration, and have a sense of entitlement a b c d Psychopathy Narcissism Machiavellianism Extraversion With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors? a b c d e team efficacy common purpose climate of trust social loafing specific goals Which of the following statements is true regarding job rotation? a b c d e It decreases employee motivation It decreases supervisory workload It decreases productivity It decreases the flexibility with which an organization can adapt to a change It decreases the flexibility in scheduling work The important groups to which an individual belongs or hopes to belong are known as the groups a b c d e reference conformation status power appearance In formal mentoring relationships, candidates are identified according to assessments of potential a b c d e leadership, mentor mentor; organizational mentor; leadership protégé; organizational protégé; leadership Erin works at a software company, in charge of the help desk After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down What makes her anger an emotion, rather than a mood? a b c d It is cognitive in nature It has a contextual stimulus It is a simple, unambiguous feeling Her response is not accompanied by facial expressions During an annual review, Michel made the following assertion: "When I look at myself and my performance, I see that what I have achieved is outstanding and has, not surprisingly, won me the admiration and envy of most of my colleagues I notice that everyone keeps talking about me; they are all just waiting to find out what triumph I will pull off next! In short, I don't just deserve a raise, but need one, since without me, let's face it, the place would simply fall apart." Which of the following personality traits best describes Michel's personality? a b c d narcissistic high Machiavellianism high-self monitoring external locus of control Studies have shown that there are some cultural differences in negotiation styles Negotiators of which country are reported to have less trust in their negotiation counterparts? a Germany b United States c India d Japan e Hong Kong When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face Later that day she is able to laugh and talk about the fun times she had with her dog What is one of the reasons that Ariana's reaction can be categorized as an emotion? a b c d It is a positive feeling It is a general, unambiguous feeling It has a lengthy duration It is accompanied by facial expressions Which of the following statements is true according to McClelland's theory of needs? a People with a high achievement need tend to be successful managers, especially in large organizations b Best managers tend to have a high need for affiliation c People with a high achievement need prefer doing tasks that involve a very high level of risk d People with a high achievement need prefer jobs that have a low degree of personal responsibility e Best managers tend to have a high need for power According to the Big Five Model, a highly conscientious person is most likely to be a b c d e gregarious, assertive, and sociable nervous, anxious, depressed, and insecure reserved, timid, and quiet responsible, organized, dependable, and persistent creative, curious, and artistically sensitive Question 31 Which of the following terms refers to the process by which an individual's desire for acceptance by the group and the pressure by the group on individual members to match its standards results in a change in individual attitudes and behaviors? a.coercion b.commitment c.conformity d.confluence e.convergence Question 32 The common characteristic of service jobs is that they require A.substantial interaction with an organization's customers B.little job knowledge C.a focus on productivity D.low pay E.little technical competence Question 33 An advantage of the plan is that benefits accrue to groups of workers, high-performing workers pressure weaker performers to work harder, improving performance for the group as a whole a.piece-rate pay b.merit-based pay c.gainsharing d.skill-based pay e.profit sharing Question 34 With reference to the interactionist view of conflict, conflict that relates to the content and goals of work is called conflict a.job b.communication c.task d.process e.relationship Question 35 Jasmine wants to become head of her department Although she will be greatly compensated if she achieves this aim and will gain control over many subordinates, the main reason she is pursuing this position is that she thinks she can the job better than anyone else and wants people to know this According to the McClelland's theory of needs, which of the following needs primarily drives Jasmine in this case? a.the need for achievement b.the need for affiliation c.the need for stability d.the need for growth Question 36 In case of distributive bargaining, the point marks the lowest outcome that is acceptable– the point below which the party would break off negotiations rather than accept a less favorable settlement a.clarification b.target c.tolerance d.resistance Question 37 Laura only makes minimum wage, but she loves her job Her supervisor regularly compliments her and she has been chosen employee of the month twice this year Based on this information, which of the following is most likely to be the reason Laura likes her job? a.autonomy b.empowerment c.recognition d.motivation e.goal setting Question 38 According to Douglas McGregor's Theory Y, a manager assumes that employees a.exercise self-direction b.avoid responsibility c.need to be controlled d.dislike work Question 39 Under which of the following conditions is job dissatisfaction less predictive of turnover? A.when employees are highly educated B.when employment opportunities are plentiful C.when employees consider their current jobs to be unattractive D.when employees are presented with unsolicited job offers E.when employees are highly skilled Question 40 Irma does not agree with the standard operating procedures adapted for the new project.However, she discusses the items with the team and comes to know that she was in the minority She has, therefore, decided to accept the new procedures to maintain smooth operations within the team This type of intention is called a.collaborating b.sacrificing c.accommodating d.compromising Question 41 According to the two-factor theory, is a motivating factor a.job security b.better company policy c.responsibility d.quality of supervision e.pay Question 42 Managers at Precision Technologies, a custom-machine shop in Indiana, train workers on all the company's equipment so they can move around as needed in response to incoming orders Based on this information, which of the following methods is most likely being used by Precision Technologies? a.job enrichment b.job rotation c.job enlargement d.job sharing Question 43 Which of the following statements accurately describes the attribution theory of leadership? a.The achievement of group goals is rarely attributed to good leadership b.Leadership is an attribute that individuals are born with c.Good leaders attribute their successes to their team or group members d.Leadership is merely an attribution people make about other individuals e.Leadership qualities are attributions that are independent of performance Question 44 With reference to John Holland's personality-job fit theory, people belonging to the realistic type will be most suitable for the job of a(n) a.teacher b.economist c.mechanic d.lawyer Question 45 Laski United is a rock group that has been around for years and have just had their first #1 hit This band would be best described as a a.work team b.problem-solving team c.cross-functional team d.work group e.self-managed team Question 46 In discussing a given set of alternatives and arriving at a solution, group members tend to exaggerate the initial positions they hold This phenomenon is called a.self-concordance b.groupshift c.satisficing d.emotional labor e.groupthink Question 47 Which of the following statements is true regarding effectiveness of power tactics in different countries? a.United States managers tend to evaluate "gentle persuasion" tactics such as consultation and inspirational appeal as less effective than their Chinese counterparts b.In countries that are more politically unstable, employees seem to demonstrate lower tolerance of intense political processes in the workplace c.People from politically turbulent countries in the Middle East tend to be less willing to use aggressive political tactics in the workplace, than people from countries such as Great Britain or Switzerland d.In Israel, perception of organizational politics relates to decreased job satisfaction e.Chinese managers prefer the influence tactic of rational persuasion Question 48 As compared to individual work, teamwork a.decreases communication demands b.involves fewer meetings c.decreases the need for conflict management d.takes more time e.needs less resources Question 49 Attribution theory uses three factors to determine if a person's behavior is caused internally or externally One of these three factors is consensus It indicates if a.the person scores high on conscientiousness b.the individual responds the same way over time c.the individual displays different behaviors in different situations d.the person has high propensity to defer to others e.everyone who faces a similar situation responds in the same way Question 50 Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion Which of the following terms best describes the intense feelings that she directs at him? a.cognition b.emotions c.affect d.moods