ĐỀ THI CUỐI KỲ MÔN HÀNH VI TỔ CHỨC CÓ ĐÁP ÁN TIẾNG ANH Hành vi tổ chức là một lĩnh vực nghiên cứu chỉ để tìm hiểu những tác động của cá nhân và nhóm lên hành vi trong tổ chức, từ đó cải thiện hiệu quả của tổ chức.
Câu 1: In discussing a given set of alternatives and arriving at a solution, group members tend to exaggerate the initial positions they hold This phenomenon is called Groupshift Câu 2: In case of distributive bargaining, the point marks the lowest outcome that is acceptable–the point below which the party would break off negotiations rather than accept a less favorable settlement Resistance Câu 3: In formal mentoring relationships, candidates are identified according to assessments of potential Mentor; leadership Câu 4: According to Douglas McGregor's Theory Y, a manager assumes that employees Exercise self-direction Câu 5: Kathryn expresses her anger against her supervisor for denying her a welldeserved promotion Which of the following terms best describes the intense feelings that she directs at him? Emotions Câu 6: According to the two-factor theory, is a motivating factor Responsibility Câu 7: Jasmine wants to become head of her department Although she will be greatly compensated if she achieves this aim and will gain control over many subordinates, the main reason she is pursuing this position is that she thinks she can the job better than anyone else and wants people to know this According to the McClelland's theory of needs, which of the following needs primarily drives Jasmine in this case? The need for achievement Câu 8: Which of the following terms refers to the process by which an individual's desire for acceptance by the group and the pressure by the group on individual members to match its standards results in a change in individual attitudes and behaviors? Conformity Câu 9: Jasmine wants to become head of her department Although she will be greatly compensated if she achieves this aim and will gain control over many subordinates, the main reason she is pursuing this position is that she thinks she can the job better than anyone else and wants people to know this According to the McClelland's theory of needs, which of the following needs primarily drives Jasmine in this case? The need for achievement Câu 10: As compared to individual work, teamwork Takes more time Câu 11: With reference to John Holland's personality-job fit theory, people belonging to the realistic type will be most suitable for the job of a(n) Mechanic Câu 12: Jennifer has come to realize that conflict has both functional, as well as dysfunctional, outcomes She has observed examples of both in her organization Last month, Jennifer's department experienced constructive conflict during a meeting Which of the following is not an outcome of this functional conflict? Groupthink is increased Câu 13: Consumers now meet and share information in chat rooms and blogs This is an example of changes in the Social trends Câu 14: With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors? Climate of trust Câu 15: Which of the following steps in the Kotter's eight-step plan for implementing change represents the "refreezing" stage in the Lewin's three-step model? Reinforce the changes by demonstrating the relationship between new behaviors and Organizational success Câu 16: Laura only makes minimum wage, but she loves her job Her supervisor regularly compliments her and she has been chosen employee of the month twice this year Based on this information, which of the following is most likely to be the reason Laura likes her job? Recognition Câu 17: Legitimate power is based on in the organization Structural position Câu 18: Irma does not agree with the standard operating procedures adapted for the new project.However, she discusses the items with the team and comes to know that she was in the minority She has, therefore, decided to accept the new procedures to maintain smooth operations within the team This type of intention is called Accommodating Câu 19: According to the Big Five Model, a highly conscientious person is most likely to be Responsible, organized, dependable, and persistent Câu 20: Which of the following statements is true according to McClelland's theory of needs? Best managers tend to have a high need for power Câu 21: The common characteristic of service jobs is that they require Substantial interaction with an organization's customers Câu 22: occurs when people within organizations use whatever influence they can to taint the facts to support their goals and interests Politicking Câu 23: The important groups to which an individual belongs or hopes to belong are known as the groups Reference Câu 24: bargaining is negotiation that seeks to divide a "fixed pie." Distributive Câu 25: Erin works at a software company, in charge of the help desk After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down What makes her anger an emotion, rather than a mood? It has a contextual stimulus Câu 26: Which of the following statements is true regarding effectiveness of power tactics in different countries? In Israel, perception of organizational politics relates to decreased job satisfaction Câu 27: Which of the following statements best describes the traits of people having a proactive personality? They identify opportunities, show initiative, take action, and persevere until meaningful change occurs Câu 28: Which of the following statements is true regarding job rotation? It decreases productivity Câu 29: focuses on the study of people in relation to their social environment Sociology Câu 30: During an annual review, Michel made the following assertion: "When I look at myself and my performance, I see that what I have achieved is outstanding and has, not surprisingly, won me the admiration and envy of most of my colleagues I notice that everyone keeps talking about me; they are all just waiting to find out what triumph I will pull off next! In short, I don't just deserve a raise, but need one, since without me, let's face it, the place would simply fall apart." Which of the following personality traits best describes Michel's personality? Narcissistic Câu 31: Carlos is upset because his boss gave him work to finish over the weekend It is Friday Which of the following will least help Carlos lift his spirits? Playing videogames with his friends Câu 32: When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face Later that day she is able to laugh and talk about the fun times she had with her dog What is one of the reasons that Ariana's reaction can be categorized as an emotion? It is accompanied by facial expressions Câu 33: Guillermo's wife was recently diagnosed with breast cancer Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work Name the major job attitude relative to the above stated example Perceived organizational support Câu 34: refers to the tendency to be arrogant, have a grandiose sense of selfimportance, require excessive admiration, and have a sense of entitlement Narcissism Câu 35: Which of the following statements accurately describes the attribution theory of leadership? Leadership is merely an attribution people make about other individuals Câu 36: Which of the following is the last step in the Kotter's eight-step plan for implementing change? Reinforce the changes by demonstrating the relationship between new behaviors and Organizational success Câu 37: Studies have shown that there are some cultural differences in negotiation styles Negotiators of which country are reported to have less trust in their negotiation counterparts? India Câu 38: Attribution theory uses three factors to determine if a person's behavior is caused internally or externally One of these three factors is consensus It indicates if Everyone who faces a similar situation responds in the same way Câu 39: Samantha is an emergency medical technician Yesterday, due to an emergency, she was called to a house where a man suffered a heart attack She was able to resuscitate the man, and while her colleagues were transporting him to the ambulance, she spent 10 minutes calming the 12- year-old daughter, who was home alone with the father at that time Based on this description, it's safe to say that Samantha's job is high in Task significance Câu 40: With reference to the interactionist view of conflict, conflict that relates to the content Task and goals of work is called conflict Câu 41: Under which of the following conditions is job dissatisfaction less predictive of turnover? When employees are presented with unsolicited job offers Câu 42: Which of the following statements is true regarding a contrast effect? A person appears more appealing than normal when compared with a person of less appeal due to the contrast effect Câu 43: Contingency theories focus on the that impact leadership success Situational variables Câu 44: Managers at Precision Technologies, a custom-machine shop in Indiana, train workers on all the company's equipment so they can move around as needed in response to incoming orders Based on this information, which of the following methods is most likely being used by Precision Technologies? Job rotation Câu 45: When your work group disagrees, the disagreements usually concern how the group's work should be accomplisheD) The type of conflict experienced by your group is Process conflict Câu 46: Which of the following is an example of deep acting? David invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better Câu 47: An advantage of the plan is that benefits accrue to groups of workers, high-performing workers pressure weaker performers to work harder, improving performance for the group as a whole Gainsharing Câu 48: Laski United is a rock group that has been around for years and have just had their first #1 hit This band would be best described as a Work team Câu 49: Marylyn is a very driven person who seeks to push ideas forward to keep people on their toes; however, she also has a problem with stepping on peoples’ toes and being overly critical of others Marylyn probably has high and low Conscientiousness; emotional stability Câu 50: Surface acting deals with emotions Displayed