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ACKNOWLEDGEMENTS An internship is a time I cannot forget during my years of studying at the school I have had great experiences and memories when I practiced at SUNSET BEACH RESORT AND SPA Besides the wonderful memories, there were the mistakes and troubles in the early days However, I received a lot of help, enthusiastic support, guided and encouraged me to overcome all difficulties and ended this hard but meaningful time First of all, I would like to thank the School Board and Faculty of Foreign Languages of An Giang University where I am studying in English language and Sunset Beach Resort and Spa Phu Quoc for creating favorable conditions and professional environment for me I improved my knowledge and skills during the past months of practice This internship made me know more about in the service sector Secondly, I would like to thank to Ms Bui Thi Thuy Trang, who is my consulting learning at An Giang University and my instructor She gave me useful advice during my internship as well as completing my report Thirdly, I want to thank the manager and staffs of the resort, especially the restaurant staff, who have been enthusiastic and have created good conditions for me to finish the task Since then, I have professional knowledge and skills in serving and handling situations in the restaurant Next, I would like to thank Mr Do Duc Hai, restaurant manager, who gave me professional guidance and insightful comments, helping me gain more experience in communication English Last but not least, I am grateful to my family and all my dear friends who have helped me my internship Without them, I probably wouldn't be able to get through that tough time In short, I really thank everyone who supported me complete to this internship report TABLE OF CONTENT ACKNOWLEDGEMENTS TABLE OF CONTENT LIST OF PICTURES AND CHARTS .5 OBJECTIVES .6 PART A - DESCRIPTION OF INTERNSHIP RESORT I Introduction Description Accommodation 10 2.1 Deluxe Room 10 2.2 Deluxe Ocean View Room 10 2.3 Deluxe Ocean Panorama .11 2.4 Sunset Premium 12 2.5 Grand Suite Ocean Panorama 12 2.6 Family Deluxe Room 13 II Service and Facilities 13 Sunset Restaurant .13 Sunset Beach Bar .15 PART B - INTERNSHIP ACTIVITIES AT RESTAURANT .16 I Breakfast buffet restaurant 17 II Serving À La Carte .19 III Serving guests in the room .21 IV Serving at the swimming pool 21 V Some common complaints handling cases 22 PART C - ADVANTAGES AND DISADVANTAGES DURING IN MY INTERSHIP .22 I Advantages: .22 II Disadvantages: 23 PART D - CONCLUSION AND SUGGESTIONS OF THE INTERNSHIP 23 I Conclusion 23 II Suggestion 23 Suggestion for internship resort 23 Suggestion for Faculty of Foreign Languages of An Giang University 24 References 25 LIST OF PICTURES AND CHARTS Picture Sunset Beach Resort and Bar Picture Deluxe Room Picture Deluxe Ocean View Room Picture Deluxe Ocean Panorama Picture Sunset Premium Picture Sunset Premium Picture Grand Suite Ocean Panorama Picture Family Deluxe Room Picture Sunset Restaurant Inside Picture 10 Sunset Restaurant Outside Picture 11 Sunset Beach Bar Picture 12 Buffet Picture 13 Buffet Picture 14 Floating Meal Diagram Organization Chart of Sunset Beach Resort and Spa OBJECTIVES Today, most companies need their employees to have both knowledge and experience As a student about to graduate, the period of internship is the time when students can apply the theories learned at the university into practice and begin to form behaviors and attitudes work as well as responsibility at work These are essential elements to help them find jobs in the future more easily Furthermore, the service industry is a highly developed industry that attracts many of workers This is why I choose Sunset Beach Resort and Spa which is quite well rated for my first experience in this service industry This report aims to redescribe my internship process at Sunset Beach Resort and Spa First of all, this report gives an overview of the company Next, I will describe the detail the process of training and improving the skills at the practice site to get the best results Finally, the most important thing that I look forward to being able to use what I have learned in life, especially English speaking and listening skills PART A - DESCRIPTION OF INTERNSHIP RESORT I Introduction Description Sunset Beach Resort & Spa has a very convenient location, right in Duong Dong town, the center of the island, golden location surrounded by Tran Hung Dao main street, where there are many choices of cuisine, shopping, entertainment and beautiful Truong beach Besides, it is in a fantastic area, just kilometers from Phu Quoc night market shopping and cultural activities the hub of Phu Quoc's major and less than 30 kilometers from other sights and attractions, which takes about half an hour by bike Sunset Beach Resort & Spa has 118 rooms, all new, comfortable and elegantly built according to international 4-star standards, ensuring maximum relaxation for guests In addition, Sunset Beach Resort & Spa offers a variety of dining options at Sunset Beach Bar & Restaurant which can accommodate more than 100 people and is located on the beach, providing a space close to nature Likewise, the Sunset Beach Bar, one of the most popular beach bars in the heart of Phu Quoc, located next to the outdoor infinity pool, will remain open for guests to enjoy a magical sunset on the footsteps Large meeting rooms and smaller meeting rooms with premium amenities are available for parties at Sunset Beach Resort & Spa Any attendance and any type of conference can be accommodated with their various organizational arrangements and plans They are sure that Sunset Beach Resort & Spa will be the best choice for customer events, as they can accommodate all conference or seminar needs, thanks to all new facilities Sunset Beach Resort & Spa also features an indoor and outdoor swimming pool, tour desk and transportation to help tourist complete their journey to explore the beautiful island of Phu Quoc and enjoy their vacation Sunset Beach Resort and Spa promises to bring traveller moments of relaxation and peace in the perfect entertainment space of the resort with professionalism, friendliness and hospitality If tourists are considering a fun vacation or a business and private trip to Phu Quoc Island, Sunset Beach Resort & Spa is sure to be the ideal destination, ensuring every traveler is unique and satisfied Sunset Beach Resort & Spa Add: 100C/2 Tran Hung Dao str, Duong Dong, Phu Quoc, Kien Giang Hotline: +(84) 2973 567 888 / +(84) 867 070 006 / +(84) 867 050 002 Email: info@sunset.vn Website: www.sunsetbeach.vn Deluxe Ocean View offers guests a great sense of relaxation with modern, delicate decor combined with wide windows overlooking the romantic and fresh sea (Picture Deluxe Ocean View Room) 2.3 Deluxe Ocean Panorama Area: 40-52m2 King / single bed Large balcony, overlooking the sea (Picture Deluxe Ocean Panorama) With an elegant, simple and modern design, Deluxe Ocean Panorama room is equipped with either one or two people in a single combination with luxurious interior, with a private balcony with panoramic sea views, where May Beautiful full beauty of the sunset pearl island 2.4 Sunset Premium (Picture Sunset Premium) The room with the most unique design of Sunset Beach Resort & Spa with delicate, soft architectural lines covering the panorama of Phu Quoc sea and sky; Especially suitable for couples who want to enjoy a romantic space, immerse themselves in a unique sunset in (Picture Sunset Premium) Phu Quoc 2.5 Grand Suite Ocean Panorama (Picture Grand Suite Ocean Panorama) Grand Suite is designed with typical space of Sunset Beach Resort & Spa, near the sea Large modern and luxurious ducts, full-touch sea-view baths help customers enjoy all the charming and romantic natural scenery of the coast a nd sunset on the horizon of Phu Quoc Island 2.6 Family Deluxe Room (Picture Family Deluxe Room) Family Deluxe Room is specially designed for families traveling with young children Large area of nearly 54m2 including small rooms arranged side by side with independent rooms will bring maximum convenience and comfortable shower space for customers II Service and Facilities Sunset Restaurant Let's start day with a buffet breakfast cooked by talented on the 1st floor of Block B's Sunset Buffet The contemporary style of architecture with an exquisite color scheme will astound tourist when they enter this restaurant This location not only offers a breakfast buffet, but also welcomes diners for lunch, dinner, or parties upon invitation In a romantic and traditional setting, tourist can sample countless delicate local and Western signature specialties, or experience the quintessence of culinary arts from Asian European inspired dishes, all served with passion and professionalism by youthful and ardent F&B squad We are always experimenting with various types in order to cater to each guest's individual tastes and preferences in food and drink Open time: 6:30AM Capacity: 80 seats indoor and 20 seats outdoor (Picture Sunset Restaurant Inside) (Picture 10 Sunset Restaurant Outside) In-room dining service: Sunset Beach Resort & Spa is pleased to have in-room dining service with an exclusive menu that includes special main courses, delicate side dishes, and uniquely-made cocktail options for customers convenience to celebrate every comfortable moment in their own room Sunset Beach Bar "Sunset Beach Bar" is a discreet and exclusive addition to the overall utility of Sunset Beach Resort & Spa The Sunset Beach Bar is an imagined spot for anybody who wishes to see a magical sunset that has been voted one of the most stunning sunsets in Phu Quoc for years It is built into the resort's tablets, next to the infinity profile Sunset Beach Bar is currently ranked #1 for evening entertainment services on TripAdvisor (the world's most popular and reliable travel website) (Picture 11 Sunset Beach Bar) PART B - INTERNSHIP ACTIVITIES AT RESTAURANT Working in the restaurant industry allows me to meet and speak with a wide range of people, which helps me to develop my communication skills Therefore, for my first internship, I want to go to a well-known resort called Sunset Beach Resort and Bar, which is a four-star resort In the future, I want to gain experience and learn my English skills for the job As a result, part B will detail some of the things I learned and did during my internship at Sunset Beach Resort and Spa I was recruited to work as an intern in the restaurant department after eight weeks at the resort to help me learn the food service business and practice English in specific situations I Breakfast buffet restaurant Time: 06:30 am - 10:00 am The other staff and I will go to the am shift to the following preparatory tasks: Get a list of guests using the buffet at the front desk Get the key of the cashier's desk in the security room Prepare drinks: cook water and make tea; make coffee; cut fruit and squeeze fruit to make juice; pour fresh milk, soy milk, and condensed milk into a bottle; After preparing, bring to (Picture 12 Buffet) the counter drink to serve customers Check the food and name tag for matches Prepare enough utensils and napkins Prepare a full cup and cup Rearrange tables and chairs in line, balance, ensuring spacious aisle, comfortable to travel Check the cleaning area, the dining table you are in charge of from top to bottom of the furniture, the surrounding area and the service cabinet Know the customers who have booked in advance and arrange them in the right positions Restaurant management software can be used to easily control customer lists, sort and remember their locations 10 Finally, check the entire system of the store's facilities to limit unnecessary failures while serving and give a careful plan to prevent and replace (Picture 13 Buffet) After the preparation work, the manager or the shift leader that day will assign the area and tasks to each employee including the following tasks: Hostess: - Turn on music as required by manager - Turn on the air conditioner at the right temperature - Turn on the television to open the advertising channel about the restaurant - Welcome guests, ask for the number of rooms, and how many guests Service staff: - Clear leftovers and unnecessary tools on the table - Set up eating utensils after customers are finished using them - Fill utensils, cups and cups with small quantities - Add more water when the customer is almost finished - Customer care At 09:45 am inform guests only 15 minutes to get food because the buffet counter will close at 10 o'clock At 10:00 am, clear the buffet counter and set up the restaurant to prepare for the sale of À La Carte at 11:00 During the period from 10:00 to 11:00: - Pay welcome drink: is a complimentary drink serving guests while waiting for check-in at the front desk The way to know the number of guests to prepare water is to go to the homepage of the front desk and find the number of guests checking in for that day - Charge for breakfast buffet: get the number of guests by looking at the list of guests to eat that day on paper - Order required for the next day when the stock is out of stock I I Serving À La Carte Time: 11:00 am - 10:00 pm Place:
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