14 Making you fell trust in staff and confidence in service 15 Making you feel secured about the service 16 Employing staff expert for their positions EMPATHY 17 Providing attractive promotion 18 Maki[.]
14 Making you fell trust in staff and confidence in service 15 Making you feel secured about the service 16 Employing staff expert for their positions EMPATHY 17 Providing attractive promotion 18 Making you feel received personalized attention to 19 Tolerant, respectful and patient staff TANGIBLES 20 Providing proper means to protect goods 21 Having a wide net of branch offices 22 Being equipped with modem physical facilities 23 Integrating Its 24 Good looking staff Nguồn: Hồ Thị Quỳnh Giang cộng (2014)