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TRUONG DAI HOC KINH TE QUOC DAN BUI THI KHANH CHI ■? r r ■? a QUAN LY CONG CHl'C TAI THANH UY SON LA CHUYEN NGANH: QUAN LY CONG LUAN VAN THAC SI KU DOANH VA QUAN LY Nguffi huoNg dan khoa hoc: GS.TS PHAN HUY DUONG DAI HOC K.T.QT\ TT THONG TIN THU'VIHN pi-ion;; han THS WSL AN-Tl' LIEU HA NQI —2017 fl LOI CAM DOAN Toi da doc va hieu ve cac hanh vi vi pham su trung thuc hoc thuat Toi cam ket bang danh du ca nhan rang nghien cuu toi tu thuc hien va khong vi pham yeu cau ve su trung thuc hoc thuat Toi xin cam doan, day la de tai nghien cuu cua ca nhan toi Tat ca cac noi dung de tai duoc toi tim toi nghien cuu va phat trien dudi su hudng dan khoa hoc cua GS.TS Phan Huy Duong Cac so li^u ket qua nghien cuu de tai hoan toan la trung thuc Ha Noi, thdng nam2017 Tac gia Luan van YEU CAU CUA HOI DONG CHAM LUAN VAN THAC SI VE • • • Nhung diem cdn sua chira bo sung trade nop luan van chinh thuc cho Vien dao tao SDH U.L Chu tich Hoi dong (Ky va ghi ro ho ten) Cam ket cua Hoc vieny GS.TS Tran Tho Dat Hoc vien Bui Thi Khanh Chi Neu hoc vien co trach nhiem chinh sua theo yeu cau cua Hoi dong cham luan van Trong truong hop khong chinh sua se khong duoc cong nhan ket qua bao ve Hoc vien phai dong ban yeu cau chinh sua vao trudc phan muc luc luan van chinh thuc nop cho Vien DT SDH BAN NHAN XET LUAN VAN THAC SI De tai: Quan ly cong chuc tai uy Son La Chuyen nganh: Quan ly cong Hoc vien: Bui Thi Khanh Chi Nguoi nhan xet: PGS.TS Mai Van Bu-u - DH KTQD NOI DUNG NHAN XET Thanh cong, u u diem cua luan van - Phan mo dau da lam ro dupe sir can thiet nghien cuu, tong quan nghien cuu, muc tieu, doi tupng, pham vi va phirong phap nghien cun; - - - Tom tat luan van neu dupe noi dung chu yeu cua luan van xong hoi dai, mang nhieu tinh liet ke; De tai luan van co y nghia ly luan va thuc tien sau sac, phu hop voi ma so chuyen nganh Quan ly cong; Noi dung luan van phu hop voi de tai: Quan ly cong chuc tai uy Son La, dupe ket cau hop ly nham lam ro muc tieu nghien cun cua luan van; Chuong da lam ro dupe co so ly luan va bai hoc kinh nghiem ve quan ly cong chuc tai cac to chuc Dang Trong da xac dinh dupe khung nghien cun ve quan ly cong chuc voi noi dung chinh la cac yeu to anh hudng toi quan ly cong chuc, noi dung quan ly cong chuc va muc tieu quan ly cong chuc tai cac to chuc Dang Ngoai lam ro khung nghien cuu luan van nghien cuu kinh nghiem quan ly cong chuc tai uy va rut bai hoc cho uy Son La Cac noi dung dupe trinh bay chuong la kha day du de luan van tiep tuc nghien cuu thuc te o chuong 2- - Chuong luan van da phan tich ket qua quan ly cong chuc tai uy Son La qua phan tich thuc trang cong chuc tai uy va lam ro noi dung quan ly cong chuc cua uy Da chi ro diem manh, diem yeu va z r nguyen nhan diem yeu, cac phan tich chuong chu yeu dua tren co so du lieu thu cap va phan tich dinh tinh Cac ket luan ve co ban co co so; - Chuong luan van da da de xuat phuong huong va nhom giai phap hoan thien quan ly cong chuc tai uy Son La den nam 2020 va dinh huong den nam 2025 Cac de xuat co co so khoa hoc, co y nghTa thuc - tien; Logic luan van chat che, cac chuong muc quan he thong nhat huong den - thuc hien muc tieu cuu cua luan van; Phuong phap nghien cuu kha hop ly, thu thap va phan tich dupe nhieu so - lieu thu cap, cap nhat, cac ket luan cd tin cay; Luan van dupe trinh bay dep theo quy dinh trinh bay luan van thac si, van phong de hieu, ngan gon Mot so han che cua luan van r a f - Chuong neu neu them dac diem cong chuc tai cac to chuc Dang thi hop • • • ly hon; \ - - r r Phan trinh bay ket qua quan ly cong chuc chua dupe ro va ngan gon, dan den danh gia theo muc tieu quan ly cong chuc thieu co so nhat dinh; Luan van khong thuc hien thu thap va str dung so lieu so cap phan tich thuc trang quan ly cong chuc tai uy Son La; De tai khong phai la quan ly dpi ngu cong chuc tai uy Son La nen phan tich co cau trd nen khong can thiet; - Loi chinh ta kha nhieu Ket luan: Luan van dap ung tot cac yeu cau cua luan van thac si, de nghi cho phep hoc vien Bui Thi Khanh Chi dupe bao ve luan van tai Hoi dong cham luan van cap Truong Cau hoi buoi bao ve - Phan biet quan ly cong chuc tai tai cac to chuc Dang va tai cac to chuc - nha nude? Ket qua quan ly cong chuc tai cac to chuc Dang dupe the hien chu yeu d chi tieu nao? Tai uy Son La chi tieu hien la bao nhieu? Phuong huong de cai thien chi tieu cac nam tiep thep? Ngay 15 thang 12 nam 2027 PGS.TS Mai Van Buu BAN NHAN XET LUAN VAN THAC SY Ten de tai: Quan ly cong chuc tai Thanh uy Son La Chuyen nganh: Quan ly kinh te Ma so: 60.340.410 Cua hoc vien: Bui Thi Khanh Chi Phan bien: PGS.TS Nguyen Ai Doan Don vi cong tac: DHBK HN Tinh can thiet, thbi sir, y nghia khoa hoc va thuc tien cua de tai luan van Can bo, cong chirc luon dong vai tro dac biet quan trong sir nghiep phat trien kinh te-xa hoi cua dat nirdc, cua tirng dia phirong O Viet Nam, Nha nude luon chu y den viec quan ly, nang cao chat ltrpng dpi ngu can bo, cong chuc Trong nhung nam qua, chat lupng doi ngu cong chuc, mot mat, da tirng budc dupe cai thien, mat khac, nhieu nguyen nhan, van nhieu van de can nghien cuu giai quyet Van de cong chuc van dang la van de mang tinh thbi sir va kha nhay cam Trong boi canh do, de tai ma hoc vien lua chon la co y nghTa quan ca ve ly thuyet Ian thuc tien De tai nghien cuu cua tac gia la mot cong trinh khoa hoc doc lap, khong trung lap vdi cac cong trinh, luan van, luan an da cong bo va ngoai nude Cac tai lieu tham khao dirpc tri ch dan ro rang, day du, dam bao tinh trung thuc Noi dung cua luan van dupe trinh bay phii hop vdi ten de tai va vdi chuyen nganh dao tao Hoc vien da su dung cac phuong phap nghien cuu phii hop, hien dai, dam bao tin cay Ket qua nghien cuu moi cua tac gia va dong gop mdi cua tac gia Nhin chung, hoc vien da dat dupe cac muc tieu dat ra, da he thong hoa dupe nhung noi dung ly thuyet co ban ve quan ly cong chuc, da danh gia dupe thuc trang quan ly cong chuc Thanh iiy Son La, chi dupe nhtrng tuu, han che va nguyen nhan, dong thdi cung da xay dung dirge nherng giai phap co ban nham hoan thien quan ly cong chuc cua Thanh uy Luan van trinh bay sach dep, dung quy each Uu nhirpc diem ve noi dung, ket cau va hinh thuc cua luan van Ve ly thuyet, hoc vien da de cap mot each co he thong cac khai niem co ban ve cong chuc, khai niem, muc tieu quan ly cong chuc, noi dung quan ly cong chuc tai cac to chuc Dang, cac nhan to anh hirong den cong tac quan ly cong chuc Hoc vien da trinh bay kinh nghiem cong tac quan ly cong chuc cua mot so uy nhir Da Nang, Hoa Binh va rut bai hoc kinh nghiem Nhin chung, phan co so ly thuyet va thuc tien dupe tap hop kha tot Trong phan phan tich, sau gidi thieu khai quat chung ve Son La va Thanh uy Son La, hoc vien trinh bay ket qua phan tich qua cac noi dung nhir: - Thuc trang xay dung de an vi tri viec lam va co cau ngach cong chuc - There trang cong tac xay dung ke hoach, quy hoach - Thuc trang cong tac tuyen dung Phan phan tich co dupe cac so lieu can thiet, noi dung phan tich phu hop voi co so ly thuyet d chuong Cuoi phan tich da dua danh gia nhan xet uu diem han che va nguyen nhan Cac danh gia nhan xet nhin chung, co co so tir phan tich Dira tren ket qua phan tich d chuong 2, dinh hirong hoan thien quan ly cong chuc tai Thanh uy Son La, hoc vien da de xuat giai phap va mot so kien nghi Cac giai phap dira theo cac noi dung quan ly cong chuc, co dupe noi dung can thiet, co gan co y nghia there tien Mot so diem can chi'i y them: - Chua trinh bay cac chi tieu, tieu chi danh gia cong tac quan ly cong chuc - Muc nhd trinh bay ve chat lerpng cong chuc khong nen de muc Ion 2.1 “Gidi thieu khai quat ” - Muc phan tich chua sau, nang ve mo ta - Chua phan tich cac nhan to anh hirong den quan ly cong che'rc - Cac giai phap nang ve ly thuyet, chua cu the - Tai lieu tham khao co mot so noi dung trinh bay chua dung quy each Ket luan chung Luan van cua hoc vien da dap ung tot cac yeu cau cua luan van tot nghiep cao hoc D6ng y d6 tac gia dupe bao ve luan van trucrc Hoi dong chain luan van thac sy Ha noi 15 thang 12 nam 2017 PGS.TS Nguyen Ai Doan Noi dung chinh quan ly cong chuc cua Thanh uy? Hien dang tot/chua tot? Nguyen nhan? Trinh bay giai phap hoan thien cong tac dao tao, boi duong? Hien dang yeu gi? Hoan thien cai gi? MUC LLJC LOI CAM DOAN MUC LUC DANH MUC BANG,HINH TOM TAT LUAN VAN MO DAU CHUONG 1: CO SO LY LUAN VA THl/C TIEN VE QUAN LY CONG CHUC TRONG TO CHUC DANG 1.1 Cong chuc to chuc Dang 1.1.1 Khai niem cong chuc to chuc Dang 1.1.2 Vai tro cua cong chuc cac to chuc Dang 1.1.3 Yeu cau cua cong chuc to chuc Dang 1.1.4 Dac diem cong chuc cac to chuc Dang 10 1.2 Khai niem va muc tieu quan ly cong tai cac to chuc Dang 12 1.3 Noi dung quan ly cong chuc tai cac to chuc Dang 13 1.3.1 Xay dung de an vi tri viec lam va co cau ngach cong chuc 13 1.3.2 Lap ke hoach quy hoach cong chuc 14 1.3.3 Tuyen dung cong chuc 15 1.3.4 Su dung cong chuc 16 1.3.5 Dao tao boi duong cong chuc 17 1.3.6 Danh gia cong chuc 20 1.3.7 Dai ngo cong chuc 21 1.4 Cac nhan to anh huong den quan ly cong chuc tai cac co quan Dang 22 1.4.1 Cac nhan td thuoc ve co quan Dang 22 1.4.2 Cac nhan to thuoc ve cong chuc tai cac co quan Dang 23 1.4.3 Cac nhan to thuoc ve moi trubng ben ngoai 23 1.5 Kinh nghiem quan ly cong chuc to chuc Dang va bai hoc rut cho uy Son La 23 1.5.1 Kinh nghiem quan ly cong chirc tai uy Da Nang 23 1.5.2 Kinh nhiem quan ly cong chirc tai uy Can Tho 24 1.5.3 Kinh nghiem quan ly cong chuc uy Hda Binh 26 1.5.4 Bai hoc rut cho quan ly cong chuc uy Son La 26 CHUONG 2: THUC TRANG QUAN LY NGUON NHAN LUC TAI THANH UY SON LA 28 2.1 Gioi thieu khai quat ve Son La va uy Son La 28 2.1.1 Gioi thieu khai quat ve Son La 28 2.1.2 Gioi thieu khai quat ve uy Son La 29 2.2 Thuc trang doi ngu cong chuc tai uy Son La 34 2.2.1 Ve so luong co cau cong chirc 34 2.2.2 Ve chat lirong cong chirc 39 2.3 Thuc trang quan ly cong chuc tai uy Son La 42 2.3.1 Thuc trang xay dung de an vi tri viec lam va co cau ngach cong chirc 42 2.3.2 Thirc trang xay dirng ke hoach, quy hoach cong chirc 46 2.3.3 Thirc trang tuyen dung cong chirc 49 2.3.4 Thirc trang sir dung cong chuc tai uy Son La 2.3.5 Thirc trang dao tao boi duong cong chirc 52 2.3.6 Thuc trang danh gia cong chuc 54 2.3.7 Thuc trang dai ngo cong chirc 57 2.4 Danh gia quan ly cong chuc tai iiy Son La 59 2.4.1 Nhung cong 59 2.4.2 Nhung han che 60 2.4.3 Nguyen nhan cua cac han che 62 CHUONG 3: GIAI PHAP HOAN THIEN QUAN LY CONG CHlTC TAI THANH UY SON LA 63 3.1 Dinh huong hoan thien quan ly cong chuc tai uy Son La 63 3.1.1 Quan diem ve xay dung doi ngu cong chuc tai iiy Son La 63 3.1.2 Phuong huong hoan thien quan ly doi ngu cong chuc tai uy Son La den nam 2020 va dinh huong den nam 2025 63 3.2 Mot so giai phap hoan thien quan ly cong chuc tai uy Son La 65 3.2.1 Giai phap xay dung de an vi tri viec lam va co cau ngach cong chirc 65 3.2.2 Giai phap xay dung ke hoach quy hoach cong chirc 68 3.2.3 Giai phap tuyen dung cong chirc 69 3.2.4 Giai phap sir dung cong chirc 70 3.2.5 Giai phap dao tao boi duong cong chirc 74 3.2.6 Giai phap danh gia cong chirc 75 3.2.7 Giai phap dai ngo cong chirc 77 3.3 Mot so kien nghi vol tinh uy Son La 78 KET LUAN 79 DANH MUC TAI LIEU THAM KHAO 80 68 Nang cao vai trd cua Thu trudng co quan viec xay dung de an vi tri viec lam va co cau cdng chuc co quan la rat quan Thu trudng phai la ngudi nam rd nhat dac diem cua tat ca cac co quan thuoc tham quyen quan ly cung nhu nhu cau su dung nhan luc cua tung don vi true thuoc Vi vay, qua trinh trien khai, xay dung de an vi tri viec lam don vi Thu trudng don vi phai chi dao tat ca cac don vi true thuoc phoi hop can bo true tiep xay dung De an Lanh dao cac don vi true thuoc phai danh gia chinh xac khdi luong cdng viec hien tai, kha nang dap ung khdi luong cong viec cua cong chuc don vi va du kien cdng viec mdi phat sinh tuong lai (01-3 nam) de lam can cu de xuat so luong bien che can thiet bao dam khach quan tiet kiem hieu qua 3.2.2 Giai phap xay dung ke hoach, quy hoach cdng chuc De xay dung va phat trien doi ngu cdng chuc co du pham chat, nang luc trinh dap ung yeu cau cua su nghiep cdng nghiep hoa hien dai hoa dat nude va yeu cau phat trien kinh te - xa hoi cua Trong nhung nam tdi Son La can tap trung nghien cuu xay dung va hoan thien he thong co cau cdng chuc mot each hop ly tren co sd xac dinh vi tri viec lam chirc danh tieu chuan ngach cdng chuc va cac yeu to dac thu cua huyen dac biet la co cau phan dan toe doi ngu cdng chirc de xav dung quy hoach ke hoach tuyen dung, sir dung va quan ly cdng chirc: xay dung, ke hoach dao tao dao tao lai doi ngu cdng chirc ke ca dao tao ngan han va dai han de dam bao cho su phat trien ben vung va thuc hien tot chinh sach dan toe cua Dang va Nha nude - Ve xay dung ke hoach cdng chirc: Thanh uy Son La can chu dong xay dung ke hoach cdng chirc tren co sd xac dinh vi tri viec lam bang phuong phap mo ta phan ich cdng viec tir xac dinh so luong chat luong va co cau cdng chirc phu hop vdi khdi luong, chat luong cdng viec lam co sd de thuc hien cac noi dung khac cua cdng viec quan ly, phat trien doi ngu cdng chirc tao dong luc khuyen khich cdng chirc danh gia cdng chirc nang cao hieu qua thuc thi cdng vu khac phuc kip thdi tinh trang vira thuc, vira thieu cdng chirc va su bat hop ly ve co cau cdng chirc bo phan thuoc Thanh uy - Ve xay dung quy hoach cdng chirc 69 Phai thuc hien nghiem tuc, thuong xuyen viec xay dung quy hoach cong chuc lanh dao quan ly thuoc Thanh uy theo dung tinh than Nghi quyet Hoi nghi lan thu III - Ban Chap hanh Trung Dang (Khoa VIII) ve chien luong can bo thoi ky day manh cong nghiep hoa hien dai hoa dat nude: "Quy hoach can bo la mot noi dung yeu cua cong tac can bo, bao dam cong tac can bo di vao ne nep, chu dong, co tam nhin dap ung ca nhiem vu trudc mat va lau dai" Dinh ky hang nam cac bo phan thuoc Thanh uy phai tien hanh soat lai quy hoach dua khoi dien quy hoach nhung trudng hop khdng cdn du dieu kien tieu chuan theo quy dinh va bo sung kip thdi cac trudng hpp co du dieu kien tieu chuan theo quy dinh vao quy hoach de co ke hoach dao tao bdi dudng de bat bo nhiem v.v kien quyet khdng de bat bd nhiem cu di dao tao nhung trudng hop khdng nam dien quy hoach da dupe phe duyet 3.2.3 Gidi phap tuyen dung cdng chuc Tuyen dung cdng chuc la mot nhung khau dau tien chu trinh quan ly cdng chuc cd tinh quyet dinh cho su phat trien mot co quan to churc don vi cua nha nude Trong qua trinh van hanh cua nen cdng vu viec tuyen dung dupe nhung cdng chirc gidi thi nhat dinh nen cdng vu se hoat dong dat ket qua cao hon vi cdng chirc nha nude la nhan to quyet dinh den su van hanh cua mot nen cdng vu Nhu Bac Ho da tirng noi: “can bo la goc cua moi cdng viec" Luat Can bo cdng chirc nam 2008 da doi mdi can ban viec quan ly cdng chirc ve noi dung tuyen dung cdng chuc la viec tuven dung cdng chirc phai can cir vao yeu cau nhiem vu vi tri viec lam va chi tieu bien che va thong qua thi tuyen theo nguyen tac cdng khai minh bach, khach quan va dung phap luat dam bao tinh canh tranh Hinh thirc thi, noi dung thi tuyen cdng chirc phaiphu hpp vdi nganh, nghe, dam bao lua chon dupe nhung ngudi co pham chat.trinh va nang luc dap irng yeu cau tuyen dung Luat cung quy dinh hinh thirc tuyen dung thong qua xet tuyen vdi cac trudng hpp dac biet Nhu vay, viec tuyen dung cdng chirc giai doan hien cung nhu thdi gian toi phai thuc su xuat phat tir nhu cau cdng viec vi viec tint ngudi 70 cung vdi cac giai phap khac nhu cac cu quan nha nude phai xay dung dupe he thong danh muc vi tri viec lam va co cau ngach cdng chuc cua co quan, to chirc minh tir mdi cd co sd de tuyen dung dung ngudi dung viec dung so luong dam bao co cau hop ly Cdng tac tuyen dung phai luon dat d trang thai “dong", cd su lien thong nhat dinh giira nguon nhan luc khu vuc cdng vdi nguon nhan luc khu vuc tu Do viec xay dung vi tri viec lam vdi ban mo ta cdng viec cua mdi vi tri chirc danh vdi nhtrng nhiem vu het sire cu the chi tiet day du chirc nang nhiem vu khdi luong cdng viec cac irng xir can thiet cho tirng vi tri de tir mdi cd co sd tuyen dung nguon nhan lyc "dung ngudi" dap irng dupe yeu cau cua vi tri viec lam Tiep tuc nghien cuu quy dinh cho phep cac cu quan hanh chinh duoc ky hop dong lao dong cd thdi han toi da nhat dinh ddi vdi mot sd vi tri viec lam de tuyen dung dupe cdng chirc dap img yeu cau cua hoat dong cdng vu la co sd nen tang de tirng budc ddi mdi che cdng vu cdng chirc theo hudng nang dong, linh hoat Co che hop dong lao dong cd thdi han nhat dinh se tao kha nang linh hoat hon thay ddi nhan su dong thdi cung budc nhieu cdng chirc dang lam viec phai lam viec tich cue hon Qua tao su lien thong, thu hut nhan tai tir khu vuc tu nhan vao khu vuc cdng tot hon De cdng tac tuyen dung mang tinh “dong" va “md“ ddi hoi cdng tac quan ly phat trien nguon nhan luc phai tren cu sd cac hoat dong phan tich danh gia ve nguon nhan luc hien tai de du bao ve nguon nhan luc tuong lai cac yeu td tac dong, anh hudng den nen cdng vu Ngoai viec tuyen dung mdi cdng chirc can gan vdi viec cu cau lai td chuc bo may va tinh gian bien che cdng chirc theo ntuc tieu doi mdi ve chat, thay the manh nhung ngudi khong dap irng dupe yeu cau thuc thi cdng vu nen hanh chinh hien dai Cd nhu vay mdi xay dung dupe nen cdng vu “md" nghia la cd tuyen dung vao neu dap irng dupe yeu cau cua vi tri viec lam va vi tri viec lam cd cu che chuyen (cho thdi viec chuyen vi tri cdng tac khac ) neu khong dap irng dupe yeu cau cdng viec 3.2.4 Giai phap su dung cdng chuc Trong qua trinh xay dung va nang cao chat luong dpi ngu cdng chirc d uy Sun La viec bd tri su dung dung can bo cdng chiic luon la van de dupe dac biet 71 quan tarn va co the noi day la mot giai phap khong kern phan quan gop phan nang cao chat luong doi ngu can bo cong chuc lam viec tai uy Son La Qua trinh bo tri su dung cong chirc la ca mot chudi mat xich cong viec quan lien quan den ngudi cdng chirc tir khau tuyen dung “dau vao“ qua thi tuyen cdng khai, hudng dan tap su roi den bd nhiem vao ngach cdng chirc phan cdng cdng tac phu hop vdi tieu chuan ngach bac va vi tri cdng tac phu hop vdi ngach duoc bd nhiem, thuc hien chuyen ngach nang ngach va nang bac luong cho cdng chirc dao tao dao tao lai danh gia phan loai can bo cdng chirc quan ly sd luong va chat luong doi ngu cdng chirc theo phan cap quan ly Thuc te cho thay tai uy Son La da bd tri cdng chirc cd trinh chuyen mon dao tao phu hop vdi vi tri cdng viec Tuy nhien, viec bd tri su dung cdng chirc d mot sd co quan van chua hop ly it nhieu mang tinh chat cam tinh Sd cdng chirc dupe bd tri cdng viec chua hoan toan dung vdi chuyen nganh dao tao chi lien quan mot phan den chuyen mon dupe dao tao chiem ty le kha cao mot sd cdng chiic dupe bd tri chua dung chuyen nganh dao tao Trinh va nang luc cua mot sd cdng chirc chua ngang tarn vdi yeu cau nhiem vu cua tinh sd cdng chirc cd bang cap chuyen mon nhieu nhung khong cd su tuong ung giua van bang vdi chirc danh va vdi yeu cau cua thuc te Viec luan chuyen sap xep bd tri cdng chirc thudng hay gap kho khan, cd nhieu cdng chuc giu mot nhiem vu qua lau khong dupe thay ddi, dan den su hut hang mot dpi ngu can bo cdng chirc tre ke thira d mot sd co quan chuyen mon De co the bd tri cdng chirc lam viec dung vdi chuyen mon dupe dao tao uy Son La can thuc hien cac bien phap sau: - Td chirc thuc hien tot va cd hieu qua quy che tuyen dung cdng chirc da dupe co quan cd tham quyen ban hanh de dap ung yeu cau hoi nhap quoc te ben canh nhung tieu chuan theo quy dinh chung can dua mot sd tieu chuan quoc te Can nhanh chong ddi mdi mot sd quy dinh da cu khong dap ung dupe yeu cau mdi Viec tuyen dung cdng chirc theo nguyen tac phu hop vdi ddi hoi chat luong chuyen mon tuyen dung cdng khai theo yeu cau nhiem vu xuat phat tir yeu cau thuc te cdng viec cua tung ban Dang Nhu phan danh gia thuc trang d tren hien tai 72 uy Son La dang thieu mot doi ngu cong chuc co trinh nang luc chuyen sau co kien thuc tong hop vi vay viec tao nguon cho luc luong la rat can thiet va phai tao tir khau lua chon ban dau uu tien nhung trudng hop co hoc luc kha gidi chinh quy dao tao d trudng cd uy tin Hien ca thi lan xet tuyen deu cd bat cap Theo danh gia cua Bo Noi vu cung cho thay cdng tac quan ly, tuyen dung, sir dung, thi tuyen thi nang ngach, danh gia luan chuyen de bat cdng chuc thdi gian qua chain thay doi chinh la mot nhung han che anh huong den chat luong doi ngu cdng chirc De duoc thi tuyen cdng chuc phai du tieu chuan (cd cac chirng chi bang cap theo qui dinh) nhung van de d cho chat luong bang cap chirng chi ay nhu the nao? Nhin ve mat hinh thirc, sd cdng chirc cd bang cap chirng chi tang len rat nhieu nhung chat luong thuc su lai khdng tang tuong xirng Hinh thirc xet tuyen cdng chuc nhieu diem bat hop ly hon nua tham chi la “cho ho" cho viec “chay diem" Thuc td, dua vao ket qua xet tuyen theo diem tir cao xuong thap khien kha nhieu thi sinh thuoc cac trudng “top tren" ca ve dau vao va chat luong hoc tap bi loai nhudng cho cho cac thi sinh d trudng “top dudi" cd diem cao hon Neu to chirc thi tuyen canh tranh tien hanh cdng khai, nghiem tuc va chat che giup chon duoc ngudi cd diem tot nhat neu nhu khdng ton tai “chuyen nav chuyen kia" Huong den to chuc thi tuyen true tuyen nhu Bo Noi vu dang thi diem, tranh duoc tieu cue thi cu de phat hien dung ngudi cd tai nang thuc su de tham gia vao doi ngu cdng chirc cua uy - Tiep theo sau tuven dung chon duoc ngudi cd xirng dang tham gia vao bo may nha nude la viec bo tri cdng chirc vao nhung vi tri khuyet dam bao nguyen tac dung ngudi dung viec phu hop vdi chuyen mon duoc dao tao phat huy duoc nang luc, sd trudng cua ngudi duoc tuyen dung vao lam viec d co quan chuyen mon Tranh trudng hop nhu mot sd co quan da bo tri cdng viec khdng phu hop vdi trinh chuyen mon nang luc cua cdng chuc dan den chat luong tham muu khdng dap ung yeu cau nhiem vu Ngoai phai thudng xuyen tao dieu kien de cdng chuc ren luyen ky nang thao cdng viec, bao dam cac dieu kien can thiet de cdng chirc thi hanh nhiem vu thuc hien day du cac che chinh sach doi vdi cdng 73 chirc Khi thuc hien viec bo tri cdng viec cho cong chuc phai bao dam phu hop giua nhiem vu dirge giao vdi ngach cdng chirc dirge bd nhiem cdng chirc d ngach nao thi bd tri cdng viec phu hgp vdi ngach Cdng chirc phai chiu trach nhiem trudc phap luat ve viec thi hanh nhiem vu cdng vu cua minh - Neu qua trinh sir dung, cdng chirc nao khong dap irng yeu cau nhiem vu hoac dap urng yeu cau nhiem vu d mire trung binh thi can thiet phai bd tri lai cdng viec phii hgp hon vdi trinh chuyen mon nang luc thuc tien Hoac tien hanh dao tao mdi dao tao lai boi dudng nghiep vu de dap ung yeu cau nhiem vu dat - Trong qua trinh sir dung, viec tiep nhan luan chuyen dieu dong phai dugc tien hanh chu dao dung vi tri viec lam can bd tri phai dugc tieu chuan hoa nhat dinh phai qua cac ky sat hach nghiem tiic nhu ky thi tuyen Viec sat hach thdi gian qua mang tinh hinh thirc chua thuc sir chat lugng - Nham tao sir gan ket chat che giua quy hoach dao tao va sir dung, chi de bat bd nhiem nhung cdng chiic dien quy hoach da qua dao tao boi dudng, dugc danh gia du tieu chuan theo quv dinh cua vi tri chirc danh va phu hgp vdi chuyen mon da dao tao, khong de bat bd nhiem can bo chua dugc dao tao tranh trudng hgp lau thudng lam quy trinh ngugc de bat roi mdi dao tao dan den chat lugng can bo thap khong dap irng dugc yeu cau nhiem vu cua td chirc sinh nhieu tieu cue nhu hgc doi phd nen nhieu ngudi cd bang cap hoc vi nhung tri thuc it Han che de bat bd nhiem can bo ngoai dien quy hoach hoac de bat bd nhiem khong dung chuyen mon dugc dao tao Viec de bat bd nhiem dam bao dung ngudi thuc su cd nang luc pham chat dao dire vao nhung vi tri lanh dao chii chot co quan - De nang cao chat lugng cdng chirc lanh dao.thanh phd can thi diem td chirc thi tuyen chgn nhung cdng chuc uu tu cd nang luc ddi vdi chirc danh lanh dao cap phong chuyen mon ma khong thuc hien theo quy trinh bd nhiem nhu dang thuc hien - Thudng xuyen danh gia, phan loai cdng chirc thuc thi cdng vu nham phat hien nhung ngudi thuc sir lam viec cd hieu qua, can dong vien kip thdi, nhan rong dien hinh, dong thdi phat hien nhung ngudi khong du nang luc, pham chat de 74 manh dan dua vao dien tinh gian bien che dua khdi bo may nha nude nham nang cao chat luong doi ngu cong chuc va hieu qua hoat dong cua co quan nha nude 3.2.5 Giai phap dao tao, bdi dir&ng cdng chfre Dao tao boi duong cong chuc la cong viec thudng xuyen cua co quan quan ly, su dung cong chuc Dao tao boi duong cong chuc khong chi la viec dao tao boi duong nang cao trinh nhan thuc, chuyen mon nghe nghiep, ky nang cua cong chuc de dap ung nhu cau cua nen cong vu ma cdn de hinh mot ngu cong chuc co trinh chuyen mon cao hoat dong cong vu Do vay viec dao tao, boi duong cong chuc cua Thanh uy phai gan vdi cong tac quy hoach cong chuc da duoc phe duyet, nham chuan hoa doi ngu cong chuc theo ngach, bac va chuc danh da duoc quy hoach, tranh tinh trang cu cong chuc di dao tao mot cach tran lan, khong theo quy hoach de hop thuc hoa van bang chung chi, khong gan vdi viec bo tri su dung cong chuc sau dao tao Phai xay dung quy hoach, ke hoach dao tao boi duong cong chuc ke ca cac lop ngan han va dai han d nudc, d tinh sat vdi yeu cau nhiem vu cua moi phong, ban, moi co quan chuyen mon nham dap ung yeu cau phat trien cua va bo sung kip thdi nhung can bo tre co trinh cao da duoc dao tao mot cach bai ban cho cac phong, ban cac co quan cua huyen cdn dang thieu nhung cong chuc nong cot dau dan nhung chuyen gia gidi cac linh vuc Phai tang cudng cong tac quan ly Nha nudc ve dao tao, boi dudng cong chuc: doi vdi cac co sd dao tao cua nhu Trung tam boi duong chinh tri phai doi mdi co ban, toan dien, dong bo, co he thong cong tac dao tao, boi duong doi vdi cong chuc: Gan viec dao tao boi duong ve ly thuyet vdi ky nang thuc hanh Phai ket hop giua ly luan va thuc tien, giua dao tao, boi duong nhung kien thuc co ban ve chuyen mon nghiep vu vdi kien thuc phap luat, ky nang hanh chinh, ky nang giao tiep, ky nang xu ly tinh huong, ky nang nghiep vu van phong, tin hoc, ngoai ngu, tieng dan toc ban dia vdi viec cap nhat nhung kien thuc mdi, giua phuong phap truyen thong vdi hien dai bang nhieu phuong thuc, nhieu cap nham dap ung cac yeu cau hoat dong cong vu va thuc thi cong vu 75 Phai tang cudng va quan tarn dau tu hon nua cho cong tac dao tao boi dudng nhat la viec dao tao boi dudng trinh ly luan chinh tri - hanh chinh cho doi ngu cong chirc dac biet la cong chuc lanh dao quan ly cac bo phan thuoc Thanh uy De cong tac dao tao boi dudng cdng chuc dat hieu qua dinh ky hang nam, Thanh uy can phai tien hanh danh gia hieu qua cdng tac cua cdng chirc sau dao tao, boi dudng kip thdi chan chinh rut kinh nghiem de td chirc va cir cdng chirc di tham du cac khoa dao tao boi dudng tiep theo: uu tien bd tri kinh phi hop ly de ho tro tao dieu kien cho cdng chirc dupe cir di hoc yen tarn hoc tap Phai da dang hoa cac hinh thuc cu cdng chirc di dao tao ke ca cir di dao tao theo he chinh quy, he vira lam vira hoc he tir xa v.v nhung phai bao dam duoc chat luong dao tao ddi vdi cdng chuc Thudng xuyen td chirc cu cdng chirc tham du cac lop boi dudng ngan han tai cac co sd dao tao cua huyen cua tinh cua Trung uong nham giup cdng chirc kip thoi cap nhat bd sung thong tin kien thuc lv luan ky nang hanh chinh ky nang thuc thi cdng vu tung linh vuc de van dung vao thuc tien qua trinh thuc thi cdng vu tai co quan Vdi dac thu cua phd mien nui Thanh uy Son Ta can phai dua chuong trinh dao tao tieng dan toe la mot nhung yeu qau bat buoc ddi vdi cdng chirc cac phong ban cac co quan chuyen mon thuoc Thanh uy de giup cho viec giao tiep ung xu giua cdng chirc vdi nhan dan thuc thi cdng vu dupe thuan tien dong thdi khuyen khich cdng chirc tham gia cac khoa dao tao ngoai ngu de cd the giao tiep lam viec vdi cac td chiic ca nhan ngudi nude ngoai 3.2.6 Giai phap danh gid cdng chiic Mot la nhan thuc ro viec nhan xet danh gia cdng chirc phai can cir vao he thong tieu chuan chirc danh de nhan xet danh gia Nhan xet danh gia phai lam rd uu diem, khuyet diem, mat manh mat ye ve pham chat chinh tri dao dire, loi song, nang luc hieu qua cdng tac va trien vong phat trien cua cdng chirc phai bao dam tinh khach quan toan dien cd tinh lich sir cu the: phai dua tren co sd thuc hien tu phe binh va phe binh; thuc hien nguyen tac tap trung dan chu; cdng khai, minh mach ddi vdi ngudi dupe danh gia tranh lech lac kien ca nhan tu tuong be phai danh gia cdng chirc Phat huy day du trach nhiem cua tap the va ca nhan 76 lay ket qua hieu qua hoan nhiem vu lam thuoc chu yeu danh gia cong chuc Hai la viec nhan xet danh gia phai dam bao day du cac noi dung theo quy dinh ve cong tac danh gia cong chirc Noi dung danh gia cong chirc can phai can cir vao nhung quy dinh cua Luat Can bo; Quy che danh gia can bo, cdng chirc ban hanh kern theo Quyet dinh so 286-QD/TW 02/02/2010 cua Bo chinh tri cu the: + Danh gia ve pham chat chinh tri dao dire, loi song: Xem xet ve nhan thirc tu tuong chinh tri: viec chap hanh chu truong dudng loi va quy che quy dinh cua Dang, chinh sach phap luat cua Nha nudc; viec giu gin dao due va loi song; tinh than chong quan lieu, tham nhung lang phi va nhung hieu hien tieu cue; tinh than doan ket tinh than tu phe binh va phe hinh; quan he cong tac tinh than va thai phuc vu nhan dan; tinh than hoc tap nang cao trinh do: tinh trung thuc y thirc to chirc ky luat + Danh gia ve muc thuc hien chiic trach nhiem vu dupe giao: The hien d khdi luong, chat luong cac chi tieu nghiep vu tien hieu qua cua cdng viec tirng vi tri tung thdi gian; tinh than trach nhiem cdng tac Trong ban nhan xet danh gia can neu rd rang, day du khdi luong chat luong hieu qua cdng viec duoc giao thdi diem nhan xet danh gia cua cdng chirc Ddi vbi cdng chuc giu chuc vu lanh dao quan ly ngoai viec phai neu rd ket qua hoat dong cua cac ban Dang minh phu trach can danh gia ve tu chinh tri tu khoa hoc; kha nang quy tu doan ket noi bo van dung, td chirc kiem tra tong ket thuc tien; kha nang phan cdng bd tri, quan ly; trach nhiem cua can bo lanh dao thuc hien nhiem vu chinh tri cua dai phuong + Danh gia ve chieu hudng va trien vong phat trien: Can cir pham chat chinh tri dao dire, loi song cua cdng chirc; hieu qua hoan chirc trach nhiem vu dupe giao; kha nang xir ly tinh hudng va dua nhung bien phap sang tao cdng viec; su nang dong, dam chiu trach nhiem co phuong phap nghien cuu, tong hop, bao cao; tich cue tham gia cac phong trao cua don vi dia phuang phat dong tir dua chieu hudng va trien vong phat trien cua cdng chirc 77 Thu ba viec nhan xet danh gia cong chuc phai tuan thu cac nguyen tac sau: - Nhan xet danh gia can phai dam bao tinh khach quan dan chu cong bang, danh gia phai tren quan diem nhin nhan duoc thuc chat cong viec cua cong chuc da thuc hien: khong dua vao y chi chu quan cam tinh tinh cam rieng cua ngudi danh gia - Phai nam vung va dua vao tieu chuan cua tirng chuc danh va chuc trach nhiem vu da duoc phan cong - Phai thuc su lay hieu qua cong tac thuc te cua cong chuc lam thuoc hang dau de nhan xet danh gia ve pham chat va nang luc - Ket hop tot giua tu nhan xet danh gi vdi y kien nhan xet cua cac ddng nghiep co quan quan ly cap tren, ke ca vi cac co quan co su phoi hop cdng tac va dia phuong noi cu tru de danh gia duoc day du chinh xac va toan dien 3.2.7 Gidiphap dai ago cdng chuc Viec thuc hien che chinh sach dai ngo va thu hut cong chuc cao trinh cao den lam viec tai co y nghia dac biet quan trong viec nang cao chat luong doi ngu cdng chuc co quan hanh chinh Nha nude nhung nan toi Thanh uy can phai tang cudng cdng tac chi dao kiem tra giam sat cac phong che chinh sach dai ngo doi vdi cdng chuc theo cac quy dinh hien hanh cua nha nude, nhat la viec thuc hien chinh sach tien luong va cac khoan trp cap phu cap theo luong mat khac thong qua viec thuc hien chinh sach dai ngo cua nha nude doi vdi cdng chuc ma phat hien nhung diem bat hpp ly chinh sach dai ngo nhat la chinh sach tien luong de kien nghi vdi Nha nude sua doi bo sung cho phu hpp vdi yeu cau nhiem vu cua thdi ky day manh cdng nghiep hoa hien dai hoa va hoi nhap quoc te de tien luong cua cdng chuc thuc su la nguon thu nhap chinh de nuoi song ban than cdng chuc va cai cua ho thuc su trd dong luc viec xay dung va nang cao chat lupng dpi ngu cdng chuc co quan hanh chinh nha nude Thuc hien tot chinh sanh thi dua khen thuong kip thdi bieu duong khen thuong doi vdi nhung cdng chirc cd tich xuat sac thuc thi cdng vu bao dam viec khen thuong cho cac tap the ca nhan dupe thuc hien mot each cdng khai minh bach, dung ngudi dung tich 78 Muon thu hut nhung ngudi co trinh chuyen mon cao den nhan cong tac tai nhat la doi voi nhung linh vuc then chot thieu cong chuc co trinh chuyen mon cao tren co sd chinh sach thu hut ngudi co trinh cao den cong tac tai cac co quan hanh chinh nha nuoc cua tinh da ban hanh can cu kha nang va dieu kien thuc te cua pho, Thanh uy can cu the hoa tieu chuan dieu kien, chinh sach ho tro them va nguon kinh phi de ho tro cho cong chuc tranh tinh trang chinh sach thi co nhung thuc te thuc hien thi khong co nguon kinh phi de chi tra cho cong chuc 3.3 Mot so kiem nghi vol ti’nh uy So'n La Thu nhat: Trien khai day du kip thdi he thong chinh sach van ban quy pham phap luat co lien quan den cong chuc: cu the hoa cac quy dinh cua Trung uong cua tinh vao dieu kien thuc te cua dia phuong; thuc hien dong bo va day du co che tu chu ve tai chinh tu chiu trach nhiem ve thuc hien nhiem vu bien che va kinh phi hoat dong doi voi cac phong ban cac co quan chuyen mon thuoc Thanh uy Thu hai: Tang cudng kiem tra giam sat cong chuc truoc het la ngudi dung dau cac phong ban cac co quan chuyen mon ve nang luc lanh dao quan ly ve pham chat dao duc loi song ve phong cach lanh dao va tinh tien phong guong mau qua trinh thuc thi cong vu Thu ba: Trien khai thuc hien nghiem tuc viec thuc hien chinh sach tinh gian bien che va co cau lai doi ngu can bo cong chuc theo tinh than Nghi quyet so 39- NQ/TW cua Bo Chinh tri Nghi dinh 108/2014/ND-CP cua Chinh phu va Ke hoach tinh gian bien che co cau lai doi ngu can bo cong chuc cua tinh uy 79 KET LUAN • Luan van da tien hanh he thong mot each khoa hoc co he thong ve khai niem cong chuc noi chung khai niem cdng chirc cac co quan cua Dang Cong san Viet Nam to chuc chinh tri - xa hoi thuoc Thanh uy noi rieng Day la co so dau tien giup cho viec xu ly cac van de thuoc pham tru cong chirc giup cho viec tieu chuan hoa phan dinh vi the vai trd cua cac nhom cdng chirc gop phan vao viec xac dinh nhung quy dinh mang tinh chat phap ly ve cdng chirc Luan van dupe xay dung dua tren co sd he thong lai nhung quan diem, khai niem cac che dinh ve cdng chirc da dupe khang dinh cac van kien cua Dang, cac van ban quy pham phap luat cua Nha nude nhu: Luat can bo cdng chirc cac Nghi dinh cua Chinh phii va cac Thong tu hudng dan cua Bo Noi vu cd lien quan den cdng chuc va quan ly cdng chuc v.v de tir phan tich rd dac diem, vai trd, chat lupng cua dpi ngu cdng chirc va cdng tac quan ly cdng chirc cua Thanh uy Son La xac dinh tinh tat yeu khach quan yeu cau va cac dieu kien can thiet de bao dam cho viec nang cao chat lupng cdng tac quan ly cdng chirc cua Thanh uy Son La Vdi muc dich de gop phan nang cao chat lupng cdng tac quan ly cdng chirc cua Thanh uy Son La tinh Son La thuc su sach vung manh dap img yeu cau phat trien cua Thanh Son La noi rieng tinh Son La noi chung luan van da phan tich danh gia dung thuc trang cdng tac quan ly cdng chirc cua Thanh iiy Son La chi nhung ket qua dat dupe, nhung han che yeu kern, nguyen nhan tren co sd de xuat mot sd giai phap de nang cao chat lupng cdng tac quan ly cdng chirc tai Thanh uy Son La de gop phan thuc hien thang loi cac muc tieu phat trien kinh te - xa hoi cua huyen da dupe xac dinh Nghi quyet Dai hoi Dang bo Thanh Son La lan thir XVIII Day la mot nhung van de ldn cd lien quan den nhieu cap nhieu nganh tir Trung uong den dia phuong va phai trien khai thuc hien nhieu nam chir khdng the giai quyet xong mot sdm mot chieu vay can phai cd su dac biet quan tam cua Ban To chirc Trung uong cua cac Bo Nganh cd lien quan cua cac cap cac nganh tinh Son La va cung la trach nhiem cua Lanh dao Thanh uy, cua cac vien Thanh uy, cua mdi cdng chirc dang cdng tac tai cac phong ban cac co quan chuyen mon thuoc Thanh uy cua nhan dan cac dan toe Thanh Son La./ 80 DANH MUC • TAI LIEU • THAM KHAO Luat Can bo cong chuc (nam 2008) Nghi dinh go 24/2010/ND-CP 15/3/2010 cua Chinh phu Quy dinh ve tuyen dung, gu dung va quan ly con2 chuc Nghi dinh go: 06/2010/ND-CP 25/01/2010 cua Chinh phu Quy dinh nhung ngudi la cong chuc Nghi dinh go: 18/2010/ND-CP 5/3/2G10 cua Chinh phu ve dao tao, boi dudng cong chuc Nghi quyet Dai hoi Dang bo Thanh Sgn La Dorna tinh Son La lan thu IV V Nghi quyet Dai hoi Dang bo tinh Sgn La lan thu XI, XII, XIII Nghi quyet Hoi nghi lan thu III - Ban Chap hanh Trun2 ugn2 Dan2 (khoa VIII) ve chien lupc can bo cua thdi ky day manh cong nghiep hoa hien dai hoa dat nudc Nghi quyet Hoi nghi lan thu V - Ban chap hanh Trung uong Dang (Khoa X) ve day manh cai cach hanh chinh nan2 cao hieu luc hieu qua quan ly cua bo may nha nude N ghi quyet Hoi nghi lan thu VII - Ban Chap hanh Trun2 uong Dan2 (khoa VIII) ve to chuc, bo may cua he thong chinh tri va tien lugn2 tro cap xa hoi thuoc n gan sach Nha nudc 10 Nghi quyet go 42 - NQ/TW 30/11/2004 cua Bo Chinh tri ve cong tac- quy hoach can bo lanh dao quan ly thdi ky day manh con2 nghiep hoa hien dai hoa dat nudc; 11 Nghi quyet go: 30c/NQ-CP 08 than2 11 nam 2011 cua Chinh phu ban hanh Chugng trinh tong the cai cach hanh chinh nha nudc giai doan 2011 -2020 12 Nguyen Phu '1'0)112 - Tran Xuan gam: Luan cu khoa hoc cho viec nang cao chat luong doi ngu can bo tron2 thdi ky day manh cdn2 nghiephoa hien dai hoa dat nudc NXB Chinh tri quoc g ia (2000) 13 Nguyen Tron2 Dieu: gia, Ha Noi (2007) ve che cong vu Viet Nam NXB Chinh tri quoc 81 14 Quyet dinh so 27/2003/QD-TTg 19/02/2003 cua Thu tuong Chinh phu ve viec ban hanh Quy che bo nhiem bo nhiem lai luan chuven, tu chuc mien nhiem can bo cong chuc lanh dao 15 Ban To chuc tinh uy Son La: Bao cao so luong, chat luong cong chuc tu cap huyen tro len nam cac nam 2012 2013 2014 2015 2016./ 16 Thang Van Phuc - Nguyen Minh Phuong: Co so ly luan va thuc tien xay dung doi ngu can bo cong chuc NXB Chinh tri quoc gia Ha Noi (2005) 17 Van kien Dai hoi dai bieu Dang bo Son La lan thu XVIII: 18 Van kien Dai hoi dai bieu Dang bo tinh Son La lan thu XII XIII 19 Van n iknDai h oi d b ieu toan q uoc lan thu X XI, XX c ua Dang Document Viewer Turnitin Originality Report Processed on: 14-Jan-2018 18:43 +07 ID: 902536175 Word Count: 40142 Submitted: Luan van hoan thien_BTKC By Thi Khanh Chi Bui 3% match (student papers from 06-Oct2017) Submitted to National Economics University on 2017-10-06 refresh Similarity by Source Similarity Index Internet Sources: Publications: Student Papers: 16% 1% 9% 2% match (Internet from 26-Nov-2017) http://tcnn.vn 2% match (Internet from 26-Aug-2014) http://vanthuluutru.com 1% match (Internet from 23-Dec-2014) htt p: //snv.binhdinh.qov.vn 1% match (Internet from 06-Dec-2017) http' ; ;tcnn 1% match (student papers from 10-Sep-2015) Submitted to Vietnam Maritime University on 2015-09-10 1% match (Internet from 03-Dec-2013) htt p.: //vinhyen.vinh phuc.gov, 1% match (student papers from 15-Mar-2016) 1% match (Internet from 17-Jan-2013) http://www.voer.edu.vn 1% match (Internet from 15-Aug-2017) 1% match (Internet from 18-Jun-2015) http: //caicachconqvu.qov.vn (.turnitin.com/newreport_classic.asp?lang=en_us&oid=902536175&ft=18bypass_cv=1 Page of 54

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