Đang tải... (xem toàn văn)
NATIONAL ECONOMICS UNIVERSITY EXCELLENT EDUCATIONAL PROGRAM BARCHELOR THESIS Topic Study on Employee Job Satisfaction at Danko Logistics Limited Company Student Bui Nguyen Mai Anh Speciality Business[.]
NATIONAL ECONOMICS UNIVERSITY EXCELLENT EDUCATIONAL PROGRAM BARCHELOR THESIS Topic: Study on Employee Job Satisfaction at Danko Logistics Limited Company Student: Speciality: Class: Student’s ID: Supervisor: HANOI, 2017 Bui Nguyen Mai Anh Business Administration Enterprise Management 55 11130135 MSc Le Phan Hoa ACKNOWLEDGEMENTS During the learning process at National Economics University, with the effort to learn and a dedicated teaching of lecturer of corporation finance faculty, I have acquired and accumulated a lot of knowledge To reinforce the knowledge at school into practice, I practiced at "Danko Logistics Limited Company" - a private company which owns three branches in Vietnam During the three-month period internship, I received the enthusiastic help from the company Board of directors, Operations department have created lots of opportunities for me to access to the company works and operations With respect and deep gratitude, I would like to thank to: - Master of Science: Le Phan Hoa has guided carefully and give the valuable feedback to help me complete the General report and Bachelor Thesis - My parents who have been side by side and supported me in every step of my life - Board of Directors and all employees of Danko who have created chance for me to practice and work at the company Thank you sincerely! Student Anh Bui Nguyen Mai TABLE OF CONTENT INTRODUCTION CHAPTER 1: THEORETICAL BACKGROUND OF EMPLOYEE JOB SATISFACTION 1.1 Job satisfaction definition .3 1.2 Studies related to job satisfaction 1.3 Factors affecting employee job satisfaction 1.4 Proposed a research model 12 1.4.1 Leadership: 12 1.4.2 Working environment: .13 1.4.3 General employee job satisfaction 13 CHAPTER 2: SITUATION OF EMPLOYEE JOB SATISFACTION AT DANKO LOGISTICS LIMITED COMPANY 14 2.1 Overview about Danko logistics limited company 14 2.1.1 Foundation and development process 14 2.1.2 Functions, duties 14 2.1.3 Organization chart .16 2.1.4 Business results 17 2.2 Level of employee job satisfaction at Danko Limited Company 19 2.2.1 Working environment .19 2.2.2 Wage and welfare schemes .19 2.2.4.ZZManagementZandZpromotionZconditions Human Resources Department is pooled with the Accounting Department, so the policies and training programs, promotion for staff has not been paid attention, building and development 20 2.3 Factors affecting employee job satisfaction at Danko 20 2.3.1 Research method 20 2.3.2 Reliability scale assessment 23 2.3.3 Evaluate survey results of Employee job satisfaction at Danko Limited Company .24 2.4 General evaluation of employee job satisfaction at Danko 28 2.4.1 Advantages .28 2.4.2 Disadvantages and reasons 29 CHAPTER EMPLOYEE 3: THE JOB PROPOSED SOLUTION SATISFACTION AT TO DANKO ENHANCE LIMITED COMPANY 31 3.1 Improve the quality of Leadership 31 3.2 Improve working environment 32 CONCLUSION 33 REFERENCES 35 APPENDIX 37 STATUTORY DECLARATION I herewith formally declare that I myself have written the submitted Bachelor Thesis independently I did not use any outside support except for the quoted literature and other sources mentioned at the end of this paper I clearly marked and separately listed all the literature and all other sources which I employed producing this academic work, either literally or in content Hanoi, 31/05/2017 Signature LISTS OF ABBREVIATIONS JDI: Job Description Index MSQ: Minnesota Questionnaire LIST OF TABLES Table 2.1: General business situation over the years Table 2.2: Gender ratio at Danko Limited Company Table 2.3: Working age at Danko Limited Company Table 2.4: Cronbach’s Alpha of Leadership Scale Table 2.5: Cronbach’s Alpha of Working Environment Scale Table 2.6: Cronbach’s Alpha of General Employee Job Satisfaction Scale Table 2.7: Descriptive Statistics of Danko employee job satisfaction Table 2.8: Statistical results of "Leadership" items Table 2.9: Statistical results of "Working environment" items Table 2.10: Statistical results of "General job satisfaction" items LIST OF FIGURES Figure 1.1: Recommended research model Figure 2.1: The company structure Figure 2.2 : Sales and Net profit chart of Danko in period 20122016 Figure 2.3 : Capital structure of Danko Figure 2.4: Education level of Danko’s employees Figure 2.5: Job title of Danko’s Employees Figure 2.6: Actual income of Danko’s employees INTRODUCTION Along with the development of Vietnamese economy in recent years, the demand for high quality human resources has also risen rapidly Enterprises focus on establishing solid human resources, especially suitable people for company However, choosing the right one is not enough, employers need to know how to keep the retention, especially with core positions that play key roles in their company Due to the current lack of qualified human resources, keeping good employees is a matter of great concern to business owners The steadiness and firmness of staffs will save time and money (recruiting, training, etc.), reducing mistakes (new employees not expert in the new job), building confidence and spirit of solidarity within the enterprise Therefore, employees will view the business as an ideal place for them to develop their capabilities as well as to importantly, be committed this stability to the company Finally, more will help business operate more effectively, bolstering the trust of customers in the quality of enterprise’s products and services The question is how to build a committed staff for your company? Most of domestic and foreign studies claim that job satisfaction need to be created for workers When job satisfaction is achieved, employees are more motivated to work harder, resulting in higher productivity and efficiency This is also what the business owners want to gain from their employees According to Luddy (2005), unsatisfying employees will lead to low labor productivity, both mental and physical Employees with job satisfaction are less likely to change jobs and to resign This research was conducted to find out and evaluate the current job satisfaction status of employees at Danko Logistics Limited Company and find out the factors that affect their satisfaction That's why I chose the topic “ Study on Employee Job Satisfaction at Danko Logistics Limited Company” Objective of the study The objective of this study as follows: - To assess the employee job satisfaction level in Danko Logistics Limited Company - To identify the factors influencing the employee job satisfaction of Danko Logistics Limited Company - To find out solutions to improves the satisfaction level of employees Research subjects and research scope of the study - Research subjects: This research focuses on employee job satisfaction - Research scope: At Danko Logistics Limited Company CHAPTER 1: THEORETICAL BACKGROUND OF EMPLOYEE JOB SATISFACTION 1.1 Job satisfaction definition It is said phenomenon that Hence, job satisfaction there are is a many multidimensional definitions of job satisfaction The paper will review some various literature about job satisfaction Definition of general level of job satisfaction: Abraham Maslow(1954) proposed that human needs from a five-level hierarchy extending from physiological needs, protection, belongingness and love, regard to self-actualization Based on Maslow’s theory, job satisfaction has been approached by some researchers from the viewpoints of need fulfilment (Kuhlen, 1963; Worf, 1970; Conrad et al., 1985) According to Vroom (1964), job satisfaction is a state in which workers are clearly oriented towards work in the organization Weiss (1967) defined job satisfaction as the attitude of work expressed by the worker's perceptions, beliefs and behaviors J.P Wanous and E.E Lawler (1972) mentions job satisfaction is the amount of job facet satisfaction through all aspects of occupation Locke (1976) argues that job satisfaction is understood to mean that workers are really interested in their work Quinn and Staines (1979) argue that job satisfaction is a positive response to work C.R.Reilly (1991) describes job satisfaction as the feeling that an employee has about his job or a general attitude towards work and it is shaped by the awareness of one’s job Spector (1997) refers to job satisfaction regarding of how people feel about their jobs and diverse aspects of their jobs Due it is a conventional judgment, it is an attitude variable Dormann and Zapf (2001) define job satisfaction as the most interesting attitude toward leaders and leaders Ellickson and Logsdon (2002) support this view by defining job satisfaction as the extent to which employees like their work To put it simply, the more the working environment that meets the demands, values and personality of employees, the higher the level of job satisfaction Definition of level of satisfaction with job satisfaction components: One of the first definitions of job satisfaction and most cited is Robert Hoppock's definition (1935, cited by Scott et al., 1960) He defined employee job satisfaction as any combination of psychological, physiological and environmental conditions that make employees straightforwardly to state “I am satisfied with my job” The author said that job satisfaction measurement has two major ways: (a) measure job satisfaction in general and (b) measure job satisfaction in different aspects relating to work He also said that job satisfaction in common is not only a total satisfaction of various aspects, but also can be viewed as a particular variable generally Schermerhorn (1993, cited by Luddy, 2005) defines job satisfaction as emotional and emotional responses to various aspects work The author emphasizes the reasons for job satisfaction including position, superior, relationships with coworkers, job content, treatment, and rewards including promotion, working environment condition, as well as company’s structure Job satisfaction is complicated phenomenon with multi sides (Fisher and Locke, 1992; Xie and Johns, 2000); it is affected by the elements such as income, working environment, independence, communication, and organizational commitment (Lane, Esser, ... and personality of employees, the higher the level of job satisfaction Definition of level of satisfaction with job satisfaction components: One of the first definitions of job satisfaction and... environment: .13 1.4.3 General employee job satisfaction 13 CHAPTER 2: SITUATION OF EMPLOYEE JOB SATISFACTION AT DANKO LOGISTICS LIMITED COMPANY 14 2.1 Overview about Danko logistics. .. BACKGROUND OF EMPLOYEE JOB SATISFACTION 1.1 Job satisfaction definition .3 1.2 Studies related to job satisfaction 1.3 Factors affecting employee job satisfaction 1.4