INTERNSHIP REPORTThu an education investment company limited

THUONG MAI UNIVERSITY FACULTY OF ENGLISH - - INTERNSHIP REPORT Company: THU AN EDUCATION INVESTMENT COMPANY LIMITED Student’s name : Đào Bích Phượng Class : K55N1 Student’s code : 19D170037 Supervisor : Ms Hoàng Thị Anh Thơ HANOI, 2022 TABLE OF CONTENTS ACKNOWLEDGMENT LIST OF ABBREVIATIONS LIST OF IMAGES, CHARTS AND TABLES PART 1: OVERVIEW OF THU AN EDUCATION INVESTMENT COMPANY LIMITED 1.1 Overview of the company 1.1.1 General information of Thu An Edu Co., Ltd 1.1.2 Establishment and development of Thu An Edu Co., Ltd .2 1.1.3 Mission of Thu An Edu Co., Ltd 1.1.4 Functions, duties, Field of activity of Thu An Edu Co., Ltd 1.1.5 Organization structure of Thu An Edu Co., Ltd 1.2 Overview of the Academic Department PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS AT THU AN EDUCATION INVESTMENT COMPANY LIMITED 2.1 Detail information about internship process 2.1.1 Job Description 10 2.1.2 Internship Diary 10 2.2 The difficulties and learned lessons in my internship 2.2.1 The difficulties 13 2.2.2 The learned lessons 14 PART 3: THE REALITY OF USING ENGLISH IN THU AN EDUCATION INVESTMENT COMPANY LIMITED 3.1 The reality of using English in Thu An Edu Co., Ltd 3.2 Proposing solutions to improve the quality of using English in the company 17 PART 4: SUGGESTED THESIS TOPIC CONCLUSION i ACKNOWLEDGMENT Foremost, I would like to extend my sincere thanks to Thuong Mai University for creating conditions for me to have practical experience I would like to thank all teachers of Faculty of English and Ms Hoang Thi Anh Tho, who guided me a lot to complete this report Being recommended and allowed by English Department – Vietnam University of Commerce, I have gratefully experienced as an intern in Thu An Education Investment Company Limited After one month (from 11/07/2022 to 08/08/2022), under the support and instruction of the supervisor and colleges in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report I would like to express my sincere thanks to the board of directors, departments and all staff at Thu An Education Investment Company Limited for creating favorable conditions and supporting me during my internship period In particular, I would like to thank my supervisor, Ms Dao Hong Ngoc, who instructed me enthusiastically, shared a lot of her own experiences and created conditions for me to complete this internship report Many thanks for all your help and best regards Hanoi, August 16th, 2022 Student Đào Bích Phượng ii LIST OF ABBREVIATIONS No Terms Thu An Edu Co., Ltd MOET English Meanings Vietnamese Meanings Thu An Education Công ty trách nhiệm hữu Investment Company hạn Đầu tư giáo dục Thu Limited An Ministry of Education and Training Bộ Giáo dục Đào tạo No Number Số QC Quality Control Kiểm soát chất lượng HR Human Resources Nhân iii LIST OF IMAGES, CHARTS AND TABLES Tables and chart English meaning Vietnamese meaning Image 1.1 Image of Thu An Education Investment Company Limited Image 1.2 The teaching staff of Thu An Edu Đội ngũ giảng viên Co., Ltd Công ty trách nhiệm hữu hạn Đầu tư giáo dục Thu An Image 1.3 Group discussion activity Hoạt động nhóm Image 1.4 Teacher and students in class Giáo viên học sinh lớp học Diagram 1.1 Organization structure of Thu An Edu Co., Ltd Sơ đồ tổ chức Công ty trách nhiệm hữu hạn Đầu tư giáo dục Thu An Table 2.1 Assigned tasks Nhiệm vụ giao thực tập Table 3.1 Structure of employees' Englishusing skills at Thu An Edu Co., Ltd in the period from 2020 to 2022 Cơ cấu trình độ sử dụng tiếng Anh nhân viên Công ty trách nhiệm hữu hạn Đầu tư giáo dục Thu An giai đoạn từ 2020-2022 iv Hình ảnh Cơng ty trách nhiệm hữu hạn Đầu tư giáo dục Thu An thảo luận PART 1: OVERVIEW OF THU AN EDUCATION INVESTMENT COMPANY LIMITED 1.1 Overview of the company Thu An Education Investment Company Limited is the predecessor of Thu An English club Thu An Edu Co., Ltd has nearly years of experience in organizing English education for students at all levels The company not only helps thousands of students communicate fluently in English, but also strengthens many necessary soft skills such as presentation, teamwork, critical thinking, The company's development orientation is to expand its scale in combination with attracting students and improving the quality of training 1.1.1 General information of Thu An Edu Co., Ltd Image 1.1: Image of Thu An Edu Co., Ltd Name of Company: Thu An Education Investment Company Limited Legal representative: Nguyễn Văn Bính Type of company: Limited Liability Company Address: No.45, Pho Gach Street, Phuc Tho Town, Phuc Tho District, Ha Noi City, Viet Nam Phone Number: (+84)-984395172 Tax code: 0108620802 Established: February 27th, 2019 1.1.2 Establishment and development of Thu An Edu Co., Ltd Image 1.2: The teaching staff of Thu An Edu Co., Ltd Thu An Edu Co., Ltd was established in Viet Nam in 2019 according to the standard model with 100% of teachers having pedagogical and bachelor's certificates The company is established on February 27th, 2019, with head office located at No.45, Pho Gach Street, Phuc Tho Town, Phuc Tho District, Ha Noi City, Viet Nam The charter capital of the company is 500,000,000 VND The company always provides students with a good learning environment and experienced teachers In 2021, the company's revenue reached 725,000,000 VND, up 10% compared to 2020 Despite being affected by the Covid-19 epidemic, the company's 2nd quarter revenue still increased by 8% compared to the same period last year Thu An Edu Co., Ltd quickly became a prestigious organization in Phuc Tho with an extremely effective learning and interactive environment The company is a reliable address in developing quality communicative English and grammar for students The teachers and staff at Thu An Edu Co., Ltd are highly qualified, all possessing international certificates, dedicated to the profession and always full of energy In addition, students are supported by enthusiastic and friendly teaching assistants This helps students have more motivation to conquer English in particular and career path in general Although it has only been in operation for years, the company has developed rapidly, becoming one of the strong organizations of Phuc Tho area in particular and Hanoi city in general In addition to contributing to the career of teaching English foreign languages to students of all grades, Thu An Edu Co., Ltd also actively contributes to social activities such as awarding scholarships, organizing extracurricular activities , regular teacher training… 1.1.3 Mission of Thu An Edu Co., Ltd To grow a generation who are capable of adapting to the changing world and changing the world themselves, the company promises to build a future-ready education platform that aligns with the modern workplace, developing local and global citizenship values 1.1.4 Functions, duties, Field of activity of Thu An Edu Co., Ltd  Functions, duties  Manage and implement training programs including plans, study programs, learning materials, teaching organization and teaching quality according to the regulations of the Ministry of Education and the company  Manage courses and study programs, list of HR  Implement policies to pay salaries, bonuses and other incomes for company employees  Responsible for the QC of the teaching of teachers and teaching assistants  Plan to take care of students, offer attractive programs for promotional activities to attract students  Research and monitor business activities and sales monthly and quarterly  Field of activity  Training program: English program under the guidance of the MOET and other English language training programs according to students' needs  Academic English: General English program for all levels from elementary school to high school, from preparing for English competitions at school level of the Department of Education to graduation exams  English for primary school students (6-11 years old)  English for junior high school students (11-15 years old)  English for high school students (15-18 years old) Teaching program: Distributing the program according to the guidance of the MOET  Distribution framework for primary programs: 35 weeks/class (70 periods, 35 minutes per period) Teaching curriculum: Family and Friends 1,2,3  Distribution framework for junior high school programs: 35 weeks/class (104 periods, 45 minutes per period) Teaching curriculum: English for grades 6,7,8,9  Distribution framework for high school program: 37 weeks/class (111 periods, 45 minutes per period) Teaching curriculum: English for grades 10, 11, 12  In addition, the company also has English training programs at levels A1, A2, B1, B2 according to the needs of students Image 1.3:Group discussion activity Image 1.4: Teacher and students in class  Teaching Method English or any other language should not be studied as a theoretical subject because language is a skill that serves the needs of people to exchange information Therefore, Thu An Edu Co., Ltd chooses a teaching method that adheres to the criteria of viewing English as a combination of skills, which should be applied and practiced continuously throughout the process in order to create language reflexes for students Accordingly, students will have access to fun and humorous teaching methods while ensuring their knowledge of English Three teaching methods at Thu An Edu Co., Ltd include: Total Physical Response, Shadowing Technique and Active Listening Method  Company Policy  Tuition refund policy: Students can re-study completely free of charge or request the Company to refund 100% of the paid tuition fees, if the following conditions are met: - Attend 100% of all classes - Complete the course within the committed time - Attend all tutoring sessions and fail to pass the 3rd final exam - When there is something unsatisfactory in the learning process, students have responded to the Academic Advisor but still not received satisfactory support from the Company  Transfer policy: Students can completely transfer to a third party when the following conditions are met: - Consent from Thu An Edu Co., Ltd Director Accounting Academic Enrollment Department Department Department Payroll Head of Manager department departme Consultants Academic Staffs Teaching Teachers Assistants Diagram 1.1: Organization structure of Thu An Edu Co., Ltd  Functions of departments: looking at the organization structure of Thu An Edu Co., Ltd, it can be seen that the management structure is relatively simple, unified and closely related to each other This is an organizational management system in the style of online - functional administration  Director: is the person with the highest authority who holds full decisionmaking power and is responsible for the entire operation of the company The committees are responsible for assisting the director in formulating operational plans and strategies, and are directly in charge of the company's work  Accounting Department: manage the budget, monitor the revenue and expenditure of the company, manage all bills and vouchers of the company, be responsible for reporting the budget situation to the director when necessary  Academic Department: be responsible for accurately capturing data on the training situation of the company in a certain period, developing a strategic plan for training, teaching and student development  Enrollment Department: consult courses and arrange class schedules; assist students in determining their English level and participating in the course 1.2 Overview of the Academic Department The Academic department is one of the important and indispensable parts of any company This department plays the role of controlling activities of classes in general, teachers and teaching assistants in specific It also acts as an advisor to the Director and coordinates with other departments and divisions in the company to develop educational strategies to increase sales and profits, to help the company grow and develop day by day The Academic department has contributed a significant part in the development of Thu An Edu Co., Ltd in the process of attracting students during the last years with a growth rate of over 10%/year The Academic department is divided into teams, each team with its own functions and tasks Head manager: managing staffs, controlling activities of classes in general, teachers and teaching assistants in specific Academic staff: is in charge of sending course information and timeline to teachers and teaching assistants via Gmail before these classes are officially opened By monitoring cameras, they will check if teachers strictly follow the courses or teaching assistants complete all assigned tasks well and whether there are serious class issues so that they can have immediate solutions Moreover, academic staff’s frequent attendance is required in order to follow and inform new teachers of any inappropriate matter Teacher: planning course material and activities, organizing classroom lectures, assessing the students’ progress, collaborating with teaching assistants and parents to foster a good student experience Teaching Assistant: with students needing extra help in keeping track of lessons, they are responsible for assisting them with more exercises In addition, their responsibilities include notifying students’ parents the test date, designing the test format and invigilating students doing both midterm and final tests, then sending the results to them PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS AT THU AN EDUCATION INVESTMENT COMPANY LIMITED 2.1 Detail information about internship process 2.1.1 Job Description As a Teaching assistant, my duties are specialized in helping teachers complete daily tasks within a classroom environment I am responsible for preparing for lessons by preparing resources, or putting out equipment at the start of a lesson, leading lessons or small group activities for students, grading student assignments in accordance with the teachers grading criteria and providing individual guidance to students with learning disabilities or behavioral challenges In addition, my responsibilities include helping develop programmes of learning activities and adapting appropriate materials, motivating and encouraging students, helping with company events, trips and activities I also search for students, contact, schedule appointments for course consultation; periodically work with departments to evaluate quality, adjust teaching methods, update demand, As a teaching assistant to the teacher of the company, I have opportunities to gain knowledge and improve my current level I think the teaching assistant is a very enjoyable, interesting and helpful job Moreover, with this job, I can improve my English, communication skills, work alongside a number of different teachers who have prior experience allowing me the opportunity to learn about how the lecture is taught to the students as well as how to approach and answer specific questions or problems the students may be facing on a daily basis 2.1.2 Internship Diary I spent weeks as an intern at Thu An Edu Co., Ltd I went to the company days a week (from Monday to Saturday) My working timetable is depended on the working timetable of the company On the last day of each week, I sent a report of my work to my supervisor, Ms Ngoc by email Office time: + In the morning: from 8:00 a.m to 11:00 a.m 10 + In the afternoon: from 14:00 p.m to 17:00 p.m I would report my job and problems during my internship as follows: INTERNSHIP DIARY (11/07/2022 - 08/08/2022) No Time Tasks performed - Week Contacting with the company, start From July participating in the internship at Thu An Edu Co., 11st to 16th, Ltd 2022 - Assigned to work in Academic Department at the company and work as an English Teaching Assistant intern - Working with my supervisor to set up a schedule of activities for the internship process - Learning rules and culture, departments, functions of each department, classes, teachers of the company - Being given directions about my work - Familiarizing myself with the class, software of the company and colleague Week Helping teachers in the teaching From July process, such as preparing documents, pictures, 18th to 23rd, flashcards, photos, etc 2022 teachers, Teaching assistants for specifically translating and foreign speaking sentences that foreign teachers say that students not understand - Classroom management (attendance, class stability…) when the main teacher is not present in class and notify the student's 11 homework status to the main teacher - Activating students in extra- curricular activities, organizing games in English in the classroom for students - Correcting homework for students - Translation of some documents, e- mail is required Week - Planning lesson schedules From July - Joining 25th to 30th, Academic 2022 department, the meeting arrange some of the required documents for meeting required by leader, listen to advice on your own advantages and disadvantages after week of internship - Gathering parent feedback to ensure their satisfaction about the company's teaching quality - Planing work and monitoring work progress - Participating in team building of the company From Week - August 1st before to 6th, 2022 - Continue some tasks of the weeks Translating e-mail from English to Vietnamese - Translating labor contracts from Vietnamese to English of foreign teachers - Contacting, scheduling appointments with students for course consultation - Joining the meeting of the company, drafting the list of plans to organize English talent contest 12 - Summarized the knowledge and skills learned during the internship at the Academic Department - Having a small party with members of the Academic Department Table 2.1: Assigned tasks 13 2.2 The difficulties and learned lessons in my internship 2.2.1 The difficulties This is the first time I have worked in a real company, so I felt unfamiliar at first I know that internship is important because it helps students get used to the real working environment I learned a lot and had memorable experiences Although I read and learned about the teaching assistant interns' work before the internship, I still got some difficulties Firstly, it's psychological worries For the first time, I was not confident that I could everything well I feared of not doing well enough, doing wrong, not being able to get along with colleagues, etc But, after a few working days, I felt everything was fine and I thought that I could well and removed my worries Secondly, I got some professional difficulties Although I have specialized knowledge of English Teaching, I have the struggle to apply the knowledge in reality When I was assigned to help teachers in the teaching process, such as organizing games in English in the classroom for students, I often felt confused I don't know how to engage students in my lectures and how to design PowerPoint to deliver the lesson effectively I also didn't have much experience in using Word and PowerPoint software Meanwhile, PowerPoint is quite necessary for work Therefore, I tried to spend more time practicing to be able to use PowerPoint software well Besides, some of the teaching aids at the company are quite new to me, so it took me a little time to get used to them Thirdly, one of the biggest challenges I had faced during my time in the classroom was working with children with behavioural difficulties and hyperactivity, who found very difficult to follow rules and stick to them Most of the time they refused to the assigned tasks and caused disruption among the class or got involved in any sort of fight or exhibited rude behaviours towards me, teachers and classmates When these situations happened I tried to give them a time out in a different place or environment in order to thought over their behaviours 14 In addition, the time pressure to complete tasks is also one of the difficulties I usually spent a lot of time studying materials or updating new teaching methods, so I took much time to complete tasks Some of the tasks that I find the most difficult are helping programmes of learning activities according to the plan I also got a little difficulties with some tasks such as what material needs to be adjusted with the students, tracking learning progress, correcting homework for students, etc Trying to get things done on time sometimes made me stressed Finally, adapting to a new environment also made me a little difficulties at first The company environment is completely different from the studying environment, so I was a bit shocked Therefore, I got a little difficulties when I worked with my manager, colleagues, students, parents or other departments 2.2.2 The learned lessons In the process of studying at university, the internship is an extremely precious opportunity to experience the most authentic, professional working environment Four weeks in Thu An Edu Co., Ltd not only takes my academic knowledge into practical experience but also lays a solid foundation for my future jobs Firstly, one of my lessons is being proactive At the company, everyone has their own job They not have time to care about what you are doing, whether you understand and it or not So, I always actively find and the assigned tasks If there are problems, I have to ask my colleagues or my supervisor to get the best solution Secondly, during my internship, I realized not to be afraid to ask questions At the beginning of my internship, I didn’t know how to lots of things I was always concerned about annoying someone Therefore, it took me time to complete tasks However, my supervisor and colleagues were very willing to help me or give me advice This was really useful for me 15 ... Thu An Edu Co., Ltd Name of Company: Thu An Education Investment Company Limited Legal representative: Nguyễn Văn Bính Type of company: Limited Liability Company Address: No.45, Pho Gach Street,... IMAGES, CHARTS AND TABLES Tables and chart English meaning Vietnamese meaning Image 1.1 Image of Thu An Education Investment Company Limited Image 1.2 The teaching staff of Thu An Edu Đội ngũ... IMAGES, CHARTS AND TABLES PART 1: OVERVIEW OF THU AN EDUCATION INVESTMENT COMPANY LIMITED 1.1 Overview of the company 1.1.1 General information of Thu An Edu Co.,