INTERNSHIP REPORT ACT multinational transportation logistics company limited

TABLE OF CONTENTS LIST OF ABBREVIATIONS iii LIST OF IMAGES, CHARTS AND TABLES iv INTRODUCTION .1 ACKNOWLEDGMENTS PART 1: OVERVIEW OF ACT MULTINATIONAL TRANSPORTATION LOGISTICS COMPANY LIMITED 1.1 General introduction about ACT Multination Logistics Company Limited 1.2 Logo of ACT Multination Logistics Co., Ltd .5 1.3 Services of ACT Multinational Logistics Co., Ltd 1.3.1 Air Transportation .6 1.3.2 Sea Transportation 1.3.3 Trucking 1.3.4 Customer broker 1.3.5 Warehousing .8 1.4 Organizational structure 1.4.1 Organizational Chart 1.4.2 Specific tasks of each department .9 1.5 General introduction about Oversea Department 10 1.5.1 Duties of Oversea Dep’t 10 1.5.2 Some business results in recent years .11 PART 2: INTERNSHIP PROCESS IN ACT MULTINATIONAL TRANSPORTATION LOGISTICS COMPANY LIMITED 12 2.1 Detail information about internship process 12 2.2 The difficulties and learned lessons 14 2.2.1 Encountered difficulties in internship 14 2.2.2 Learned lessons in internship 15 PART 3: THE REALITY OF USING ENGLISH IN ACT MULTINATIONAL LOGISTICS CO., LTD 17 3.1 The reality of using English in ACT Multinational Logistics Co., Ltd 17 3.1.1 The advantages 17 i 3.1.2 The disadvantages 17 3.2 Proposing solutions to improve the quality of using English in the company 17 PART 4: SUGGESTED THESIS TOPIC .19 CONCLUSION 20 REFERENCES 21 ii LIST OF ABBREVIATIONS No Terms Co., Ltd English Meanings Vietnamese Meanings Company Limited Công ty trách nhiệm hữu hạn No Number Số Dep’t Department Phòng ban Cus Customer Khách hàng WCA VLA FIATA Workplace Condition Chương trình đánh giá điều kiện Assessment Vietnam làm việc logistics association International business Federation Freight of Forwarders Associations Chứng nhận thành viên hiệp hội Liên đoàn hiệp hội giao nhận quốc tế FCL Full container load Vận chuyển nguyên container LCL Less than container load Vận chuyển hàng lẻ iii LIST OF IMAGES, CHARTS AND TABLES Image 1.1 ACT Multinational Logistics Co., Ltd at Year-End Party 2020 Chart 1.1 The management apparatus of ACT Multinational Logistics Co., Ltd Table 1.1 Some business results in recent years iv INTRODUCTION Currently, with the accession to the WTO, Vietnam is implementing its commitments on opening up the service market The development of logistics services of enterprises is considered as an important measure to improve their competitiveness in the market According to the Law on Commerce of Vietnam 2005, logistics services are commercial activities, whereby traders carry out one or more stages, including cargo handling, transportation, storage, and customs clearance , other paper procedures, customer advice on correct bags, marking, delivery or other services related to the goods as agreed with the customer to enjoy the labor Today, logistics is an important part, is to divide the key to help businesses achieve efficiency and success It is concerned with the supply of raw materials for production, the production of the finished product and the distribution of the finished product, including aftersales work Recognizing the important role of logistics, ACT Multinational Transportation Logistics Company Limited has invested a great deal in this service and has gained many significant achievements Being allowed by the faculty of English - Thuong Mai University, I have gratefully experienced as a trainee in ACT Multinational Transportation Logistics Company Limited Thanks to this incredible experience, learning the specialized skills of a particular field, transferable skills such as communication, teamwork, and computer proficiency are also obtained I would like to express my gratitude toward teachers at the Faculty of English – Thuong Mai University and my instructor, Duong Thi Hong Tham the wholehearted guidance she gave me while I was doing this report I am truly grateful to her ideas and constant support Without these, the report could not be completed Besides, I can take this opportunity to thank Director Nguyen Van Chinh and all staffs in ACT Multinational Transportation Logistics Company Limited for their help and support Thank you very much for your corporation with me during my internship The content of the report consists of parts: Part 1: Overview of ACT Multinational Transportation Logistics Company Limited Part 2: Internship process in ACT Multinational Transportation Logistics Company Limited Part 3: The reality of using English in ACT Multinational Transportation Logistics Company Limited Part 4: Suggested Thesis Topic ACKNOWLEDGMENTS First and foremost, I would like to thank my supervisors in this internship, Ms Huong for her devoted assistance She created the favorable conditions which gave me nice opportunities to develop my knowledge and also my real experiences Besides, I would like to thank all my colleagues at ACT Multination Logistics Co., LTD They were always willing to share their experiences, support me and welcome me with their open arms I might not finish my internship without their dedicated help Finally, I would like to express my gratitude to all teachers at the English Department of Thuong Mai University, who instructed and supported me a lot to fulfill the report Many thanks for all your help and best regard Ha Noi, Friday, January 22nd, 2021 PART 1: OVERVIEW OF ACT MULTINATIONAL TRANSPORTATION LOGISTICS COMPANY LIMITED 1.1 General introduction about ACT Multination Logistics Company Limited Business name: ACT Multinational Transportation Logistics Company Limited (ACT Multinational Logistics Co., Ltd) Type of Company: Limited Company (Ltd) Head Office: Room 8+9, 9th floor, TNR Office Tower, 54A Nguyen Chi Thanh Street, Lang Thuong Ward, Dong Da District, Ha Noi, Viet Nam Core Business: Freight forwarding Legal Capital: 3,600,000 US Dollar (Vietnam -Asia Regional Head-Quarter) Director: Nguyen Van Chinh Foundation: 2010 Telephone: +84 24 3722 6565 E-mail: info@actlogistics.vn Website: www.actlogistics.vn ACT Multinational Transportation Logistics Company Limited has established in 2010 as a young, potential joint venture in the field of freight forwarding Currently, the company has a head office at room 8+9, 9th floor, TNR Office Tower, 54A Nguyen Chi Thanh Street, Lang Thuong Ward, Dong Da District, Ha Noi, Viet Nam with transaction offices in the dynamic economic regions of the country: Hanoi, Da Nang, Hai Phong and Ho Chi Minh city Along with that is a system of international agents widely This is a great advantage of the company, contributing to promoting convenient import and export freight forwarding activities to any region in the world ACT Multinational Transportation Logistics Company Limited has signed contracts with Viet Nam Airlines, Asian Airlines, Hong Kong Airlines, China Airlines, Qatar Airlines,… and are proud to be a member of WCA, VLA, FIATA Vision: Becoming a professional and reliable logistics company, specialized in providing competitive services and solutions ACT Multinational Logistics Co., Ltd is constantly striving to become one of the top transportation and logistics service providers in Vietnam Moreover, the company is increasing customer satisfaction, perfecting itself to become a strategic partner, accompanying customers on the path of development Mission: Provide the best logistics services and solutions which are time-saving, cost-saving and increase the potential benefits to customers and partners Core values: Activeness – Effectiveness –Reliability Coming to ACT Logistics, customers will enjoy the best services in term of price, time and quality The staff of the company is selected, carefully trained, methodical in the import and export operations They take part in courses on Vietnamese and international policies and regulations in the import and export sector organized by Vietnam Airlines, the General Department of Customs, and Ministry of Finance, such as Basic Cargo Training, Dangerous Goods and Actual Customs Operations… ACT Logistics commits that customers will always receive enthusiastic, dedicated and responsible support and advice in choosing the most effective transportation methods with the most economical and reduced costs the maximum risk ACT Logistics is sure to be the first choice of customers at the domestic and abroad 1.2 Logo of ACT Multination Logistics Co., Ltd Modern and simple, the Logo of ACT Logistics with the main blue color, a cool color that only needs to change the color tone can show many different Greek words The company's logo is a simple abbreviation of letters ACT with blue blood color, expressing trust and professionalism A color is the most popular blue color and topped with the most favorites, the color of 53% of the flag colors of countries in the world, matching the vision of becoming one of the top transportation and logistics providers in Vietnam The blue color also represents the images of sky and sea It helps customers clearly identify ACT Logistics' services, which is to transport goods by air and by sea At the foot of the ACT is a symbol of an airplane flying under the sky, also the dark blue color of the plane, strong, longing and leading, towards growth, continuous striving, accompany with customers on the way of development The plane's smoke streaks in bright blue colors embrace ACT's feet, the colors of strong, independent and cool, giving a feeling of trust, understanding and loyalty It symbolizes the mission to provide solutions to quickly, safely and accurately meet your shipping forwarding needs Moreover, these smoke streaks only appear when the plane is flying at a certain altitude (from about 10,000 meters or more), this is like a symbol of quality, of the pinnacle of the field, such as vision and the desire to lead, to reach the heights Simple but complete, the ACT logo with the above Greek, along with its goals, vision and orientation, ACT Logistics commits that our customers will always receive enthusiastic, dedicated and dedicated support and advice responsibility in choosing the most effective transportation methods with the most economical costs as well as minimizing risks ACT Multinational Transportation Logistics Company Limited commits that the company will be the first choice for customers at home and abroad 1.3 Services of ACT Multinational Logistics Co., Ltd 1.3.1 Air Transportation ACT Logistics is the airline agent of famous domestic and international airlines (OZ, VN, TG, HX ) with diversified, guaranteed and reputable logistics services The company's customers are consulted and guided to choose the best services of leading airlines with global traffic connections and continuously updated status of shipments using the tracking system latest online The company provide global import and export air transport services In particular, the company also supports customers with optimal, efficient, cost-reducing solutions, express freight, and dangerous goods The company can perform the entire logistics process from pick up to delivery with the help and control of an integrated information management system The partner airlines of ACT Logistics include: Vietnam Airlines, Cathay Pacific Airlines, Hong Kong Airlines, Japan Airlines, China Airlines, Singapore Airlines, Thai Airways, Eva Air, Asiana Airlines, Korean Airlines, and Cargolux Moreover, the company is proud to be a member of WCA, VLA, and FIATA 1.3.2 Sea Transportation ACT Logistics has signed contracts with reputable shipping companies to provide sea services to markets around the world Together with our experienced team of sea freight personnel and close cooperation with many ports and large shipping lines, ACT logistics is certified with the ability to provide seamless customer service for sea freight to many countries worldwide The company guarantee safety in import and export for partner so that they can concentrate on their own primary business The company provides door-to-door delivery services for individual shipments as well as full container shipments, all cold or oversize items Futhermore, the company also has regular and departed schedules and travels from major world ports, meaning transit times and entry times are pre-set To ensure the progress and quality of shipments, the company has followed the entire shipping and handling process, and has been methods to report back to customers 1.3.3 Trucking ACT Logistics offer competitive truck freight rates on any shipping lane, helping you increase your profit potential on every truckload Truckload shipping is one of the most efficient transport methods, and ACT Multinational Logistics Co., Ltd understand that reducing your freight shipping costs can drastically affect your bottom line Road transportation cannot be excluded from supply chain of logistics services Whether FCL, LCL or bulk cargo, we have appropriate solutions for each shipment to help our customers save time, costs, ensure delivery schedule to meet the needs of production and distribution Services and LCL consolidation: Hanoi – Hai Phong – Ho Chi Minh 1.3.4 Customer broker ACT Logistics is the right partner offers customers a door-to-door services and efficent solution for all kind of cargoes The company have the best suggestions for customers and get partner's goods going in no time The company is always ready to help all problems regarding customs clearance ACT's employees have the skills of customs clearance and extensive experience in clearance of goods in Vietnam ACT Logistics are fully licensed with each country's own standards of service Services of ACT Multinational Logistics Co., Ltd: - Customs formalities to commercial goods, aid shipment, project cargoes, transit cargoes, exhibits, temporary export/re-import, temporary import/re-export, noncommercial goods - Consultancy on customs declaration, tax access and other relevant tax & duty policies - Consultancy on customs formalities and clearance in other countries - Electronic Data Interchange (EDI) 1.3.5 Warehousing ACT Logistics offers high quality services thanks to its system of warehouse ranging in Noi Bai city with international standard warehouses ACT Logistics system's warehouse is located in the industrial zone near the city center, making it convenient for storage and supply of material for production, as well as storage of finished products and distribution to other areas ACT offers high quality services thanks to its system of warehouse ranging in Noi Bai city with international standard warehouses Services included: - Packing and labeling service professionally - Warehousing – export, import and domestic distribution centers - Inventory management and control - Bar-coding, re-packaging, labeling, quality inspection, kitting and other value added services - Order administration - Supporting business systems 1.4 Organizational structure 1.4.1 Organizational Chart The organization of management in any company is necessary and indispensable, it ensures strict monitoring of the company’s business situation In order to perform well the management functions, each company needs to have an appropriate managerial and organizational structure For ACT Multinational Logistics Co., Ltd too, the organizational structure is very simple and compact, consistent with the model and nature of the company The following is the diagram of the management apparatus of ACT Multinational DIRECTOR Logistics Co., Ltd VICE DIRECTOR CHIEF VICE DIRRECTOR Ocean + Logistics Financial officer Air + Ecom Sea Sale + Cus Department Air Sale + Cus Accounting Department Department Operation Department Oversea Department Chart 1.1 The management apparatus of ACT Multinational Logistics Co., Ltd 1.4.2 Specific tasks of each department ACT Multinational Logistics’ organizational structure by function, each department will undertake its own function Each department’s tasks are clearly defined, so they will have a high responsibility for their tasks in particular and the company in general - Director: Mr Nguyen Van Chinh is head of the company who decides all operation at ACT Multinational Logistics He is responsible for all activities of company He makes all of the strategies for company: Short-term as well as annual plans, investment plans, organizational and management plans,… - Vice Director and Chief: is responsible to the superiors for the center's related activities, supports and helps the Director in managing center’s activities - Sea and Air Sale + Cus Dep’t: introduce the company's services to the most customers most closely This is a department directly responsible for implementing marketing - sales activities to customers and potential customers to achieve sales targets for the company - Accounting Dep’t: take responsibilities for payment to suppliers, accounting, management and organization of accounting work Conducting the collection, processing and provision of information, summarizing reports, and planning on the financial situation - Operation Dep’t: delivery and receipt of documents, tax payment, arrival at ports, airports, customs border gates, courier of documents and procedures for import and export enterprises, C/O and insurance - Oversea Dep’t: Searching for foreign partners, introducing and greeting all logistics services provided by ACT Negotiate with customers, manage orders 1.5 General introduction about Oversea Department 1.5.1 Duties of Oversea Dep’t When I came to the company, I was assigned to work in Oversea Dep’t Oversea Dep’t has following duties: - Seeking a file of potential customers via WCA web - Consulting shipping services which is suitable for each agency - Updating the best rate for agency - Negotiate shipping contracts, quality of service, ship schedules, negotiable the lowest price - Track service providers' debts, payment schedule to make payment recommendations, cross-compare with accountants of supplier liabilities at the end of each month - Receive booking information from departments in the company, prepare seats, track of until the goods are on board - Combine other rooms to solve problems if there is no room, please add free time, or closing time - Always looking for a partner with 2-way supply to boost sales for the whole room - Take care of designated customers - Track commissions paid to shipping lines - Schedule goods sample to be delivered After internship, thanks to the friendly company and staff, I was able to broaden my mind and expand my knowledge of both English and business I have learned a lot from the smallest things to the big tasks 10 1.5.2 Some business results in recent years Unit: VNĐ Indicators 2017 2018 2019 2020 Revenue 768,750,000,000 802,927,000,000 772,093,000,000 632,572,000,000 EBIT 615,329,000,000 682,617,000,000 632,822,000,000 512,358,000,000 Table 1.1 Some business results in recent years As we can see that the company's revenue is stable over the years However, in 2020 the company's revenue has declined The reason is the effects of the covid-19 pandemic It affects all sectors such as tourism, socio-economic and especially airline import and export This is the main reason leading to the decline in ACT Logistics' revenue in 2020 11 PART 2: INTERNSHIP PROCESS IN ACT MULTINATIONAL TRANSPORTATION LOGISTICS COMPANY LIMITED 2.1 Detail information about internship process Throughout the course of my four-week internship (from 28 th December 2020), I was given the opportunity to tasks in the position of Oversea Department Since the internship period lasts only four weeks, adjustments must be made very quickly By the end of weeks I was ready to take over the planning and majority of the salesperson During the internship, I work full-time from Monday to Saturday with timeline: - Morning: From 8:00 a.m to 12:00 a.m - Afternoon: From 13:30 p.m to 17:30 p.m No Time Main Activities - Contacting with the company, start participating in the internship at ACT Multinational Logistics Co., Ltd - Working with the supervisor in setting up a schedule of activities for the entire internship process Week From December 28th to January 2nd Learning company rules, know about departments, functions of each department, business lines, agents of the company - Assigned to work in Oversea Department at the Company and work as an office worker - Familiarizing myself with the office, my duties and responsibilities and the people within our office - Spending at least twenty hours on multi-level observation Week From January 4th to - Carrying out all assigned tasks 9th - Submitting daily working plans to supervisor for feedback and suggestions during the minimum of Week weeks of full-time working From January 11 to - Finding potential customers th 16th consultancy work about services 12 and doing - Make a list of potential customers - Introducing services to new customers by email - Participating in Oversea Department’s weekly meeting - Continuing assignment - Taking part in internal training sessions about Week From January 18th to business skills once a week 22nd - Submitting my weekly reports to supervisor on Saturday of each week by email or social network, according to supervisor preference Table 2.1 Assigned tasks During my internship, I was so lucky when I have opportunity to take part in the Year End Party of company The Year End Party is a corporate gala and held when a fiscal year ends for a number of reasons, such as to summarize the old year, outlining the direction for the next year But for me, the Year End Party is a party of "emotion" when participating for the first time After all, it is the warmth and love of the coworkers for each other Image 1.1 ACT Multinational Logistics Co., Ltd at Year-End Party 2020 13 2.2 The difficulties and learned lessons 2.2.1 Encountered difficulties in internship During the beginning of the internship, it was confused with the punctual, rigorous working environment, regulations and newly assigned jobs Although knowledge is almost fully equipped in university, however, when I come to the real work, I still feel confused and nervous because I need to get used to a range of new methods that I have never known before The working environment is not the same as what I thought before as well what I learned in University At work, a professional factor is needed for an employee but that was what a graduate like me does not have For example, when I received a task, with the senior members they can it quickly However, I must spend a lot of time doing it It really took me the first few days to adapt to this working environment In the working day, it was so stressed out because I have to deal with the daily workload that seems I cannot deal with difficulties in selecting information and specializing in a specific issue Firstly, I have studied at Thuong Mai University for more than years, however, I did not have lot of chance to use office machinery such as printer, photocopier, fax,… so I have to ask others help in order to use these machines Fortunately, they help and guide me with whole-hearted attitude so I can learn more quickly Secondly, communication is one of the challenges that hinders my internship time When I started, I realized that the working environment was too serious and professional In such an environment, I found it difficult to ask questions for fear of being judged I became hesitant when having questions And I must have some skills like communication, negotiation, team building to address the problems As an internship, I lack of experiences, lack of necessary skills to handle with customers Thirdly, it was quite hard for me to put my English knowledge into practice I had to deal with many documents per day, however, I did not know many specialized vocabularies so it causes some difficulties for me in translating documents Technically, last but not least, the greatest difficulties I had was business professional knowledge, because I only learned theory of business at university without coming face to face with working reality Therefore, putting a business theory into practice was my hardship for me to go through the mill, I had to consult with my supervisor 14 2.2.2 Learned lessons in internship In the internship, I learned a variety of lessons And I think that would be a good stepping stone for my future career As a result of my internship, I realized that a staff today needs not only knowledge in the chosen field, but also skills that are almost impossible to acquire without interaction with other staffs: the ability to work in a team, to find a common language with colleagues That is why, in my opinion, each student should get work experience in the professional field before graduation, where you will be able to learn how to correctly and easily perform simple and everyday tasks that actually make up the work on complex projects First of all, I have more good working relationships Everyone in the company is very friendly, nice and kind They always gave me a hand with my assignment if necessary From the smallest thing as instructing to my workplace to the bigger thing like solving customer complaint They are all very enthusiastic and willing to help me We are not only a purely working relationship, but also really good friends Secondly, I can broaden my mind, widen my knowledge after four-week internship Some skills like: presentation, persuading, communication is better than before For instance, when I was a student, my weak point is presentation I cannot speak fluently in front of everyone But now, I can be confident to present a speech among crowds, show my points of view, and even negotiate with customers in English Thirdly, I took part in some outdoors activities of the company in internship, so I know how to work with others in a group I improved teamwork skills, supported and helped each other accomplish targets I realized that unity is the first element that helps my team win Next one is that my English was better and better than before Because all the emails I send to deal with customers are in English Therefore, I have the opportunity to improve my English skills as well as some other special skills in business Every day, I talk to many foreign friends via email or by phone, that's why my English skills have improved so quickly and greatly I have chances to practice English, write the business correspondence, use English as a communicative tool I see that I learned about it at Thuong Mai University This task relates to my major and it is really useful for my future career 15 Besides, my Microsoft office skills have been applied during internship process I am familiar with the worksheet, payroll, excel, word, power point … It is not only theories in books but also has become a special tool to help me complete my tasks Thanks to the enthusiasm of manager and members in ACT Multinational Logistics Co., Ltd, I have more opportunities to use English frequently I can take advantages of my business English what I learned at Thuong Mai University Through the internship, I understand my position as well as my strong and weak points in my future journey 16 PART 3: THE REALITY OF USING ENGLISH IN ACT MULTINATIONAL LOGISTICS CO., LTD 3.1 The reality of using English in ACT Multinational Logistics Co., Ltd 3.1.1 The advantages In the company, most employees know English and communicate in English with customers Currently, about 100% of company’s staffs are able to use basic English communication According to the company's source, 70% of staffs has at least one English certificate such as TOEIC, IELTS, TOEFL, In Oversea Department, I saw that staff members in here is quite in English about all four skills (listening, speaking, reading and writing) Most of the time, people regularly exchange information with foreign agents via email every day Foreign agents account for about 95% Therefore, using English at work is an essential thing English is not only used in Oversea Department but also in almost departments in the company as Sale, Logistics, Air Sale and Cus etc 3.1.2 The disadvantages After my internship in ACT Multinational Logistics Co Ltd, I realize that employees must face up with troubles about English as some following points: In each department, English skills of the employees are not equal For example, employees in Sea or Air Department and Oversea Department are better than Accounting Department or HR Department because of different characteristics of each one Furthermore, some of these staff in ACT Logistics still have the errors when using the word of majority Most people are only proficient in English for their major and some basic communication skills instead of mastering all In exchanging information with agents via email or telephone, the staffs only pay attention to the main content of the email instead of using the correct grammatical structure 3.2 Proposing solutions to improve the quality of using English in the company After the internship, I realize that ACT Multinational Logistics Co., Ltd has some problems that are necessary to be implemented to improve the quality of using English in the company The first one is the company should make sure the quality of English 17 skills of all staffs that must meet the basic requirements of the company Thus, in the interview entrance needs to useful consider the candidate’s ability whether they can meet the job needs or not Furthermore, writing skill are also needed focusing as these are the most important skill for the success of company’s business Almost all exchange information are done by staff through sending and receiving emails Each staff should have self-study morale, improve English skills for themself and realize the importance of English The staffs should learn more and develop their own abilities in English language In recruitment, the company should give the specific requirements of English New employees should be tested carefully English skills After that, the company will choose the best candidate who is suitable for the job opening they recruit These are some solutions to improve the quality of using English in the company I suggested The most important thing is the hard-working attitude of all employees, because of “No pain – No gain” 18 PART 4: SUGGESTED THESIS TOPIC TOPIC: A study on difficulties in translating news from English to Vietnamese by final-year students of English faculty of Thuong Mai University REASON: Most of final-year English major students at Thuong Mai University said that they are really afraid of translating the terminology in economic texts They think this is the most difficult subject in English Faculty as well in Thuong Mai University Therefore, I want to help them find some solutions to improve their translating skills 19 CONCLUSION During the internship at ACT Multinational Transportation Logistics Company Limited, I have experienced studying and working in an extremely youthful and dynamic environment I encountered many difficulties when I was working as a beginner because of the amount of work which needs to be done But then I gradually adapted and got used to the working environment and culture at the company that made me no longer surprised when working in other companies in the future After one month of internship at ACT Multinational Logistics Co., Ltd, I think it was really a valuable time for me to have an objective view of the activities of a company, to learn practical experience about the working style, how to behave and communicate Above all, this gives me an opportunity to acquire new skills for myself, have a clear orientation for my future career With the permission of the Faculty of English at the Thuong Mai University and the board of directors of ACT Multinational Transportation Logistics Company Limited, I had the opportunity to learn and research about the company in general Through the internship with the enthusiastic guidance of all employees in the company, I had the opportunity to work and summarize this internship report I am looking forward to receiving feedback and contributions so this report can be improved better Ha Noi, Friday 22nd January 2021 (Student) Nguyen Thi Huong Quynh 20 REFERENCES I would like to express my gratitude to the following researches for providing the very useful information sources so that I could complete this report: http://www.actlogistics.vn/ https://www.wcaworld.com/Directory https://www.facebook.com/actgroupvn/ 21 ... about ACT Multination Logistics Company Limited Business name: ACT Multinational Transportation Logistics Company Limited (ACT Multinational Logistics Co., Ltd) Type of Company: Limited Company. .. of ACT Multinational Transportation Logistics Company Limited Part 2: Internship process in ACT Multinational Transportation Logistics Company Limited Part 3: The reality of using English in ACT. .. Foundation: 2010 Telephone: +84 24 3722 6565 E-mail: info@actlogistics.vn Website: www.actlogistics.vn ACT Multinational Transportation Logistics Company Limited has established in 2010 as a young, potential