Lecture responsible tourism unit 10 responsible accommodation operation managing energy, water waste

UNIT 10 RESPONSIBLE ACCOMMODATION OPERATION: MANAGING ENERGY, WATER & WASTE Unit outline Objectives By the end of the unit participants will be able to: • Explain the importance of adopting responsible tourism principles in accommodation operations • Explain procedures for reducing energy consumption in accommodation operations • Explain procedures for saving water in accommodation operations • Explain procedures minimising waste in accommodation operations • Explain how to raise awareness and build capacity in sustainable accommodation operations • Describe how to set sustainability targets for improvement • Describe the function and benefits of the Vietnam Green Lotus Standards Topics Tourism and the accommodation sector overview The issue of water, energy and waste in the accommodation sector Implementing waste, water & energy minimisation actions Introduction to Green Lotus standards UNIT 10 RESPONSIBLE ACCOMMODATION OPERATION: MANAGING ENERGY, WATER AND WASTE TOPIC TOURISM AND THE ACCOMMODATION SECTOR OVERVIEW The accommodation sector Homestays Hotels How the accommodation sector adds value Stay longer See and more Spend more More jobs & income Where the accommodation sector adds value • Jobs and income • Government revenue • Infrastructure development • Supports socio-economic strategies • More foreign direct investment Vietnam accommodation sector at a glance 15.9% increase on average in room supply over the last decade 235,000 hotel rooms in 2010 2,056,000 people employed in accommodation and food service in 2011 Vietnam 3-5 star hotel sector: Key operating figures Avg number of rooms Avg occupancy Avg room rate (USD) Avg RevPAR (USD)# EBITDA^ 2011 55 66% $46 $30 19% 2012 60 69% $47 $32 27% 2011 101 59% $93 $55 38% 2012 113 59% $88 $52 29% 2011 243 57% $123 $71 28% 2012 243 56% $125 $70 35% Grant Thornton 2013, Vietnam Lodging Industry Hotel Survey 2013, Grant Thornton, Vietnam ^ EBITDA = Earnings before interest, tax, depreciation & amortisation # RevPAR = Revenue per available room Count of 3-5 star hotels across Vietnam Grant Thornton 2013, Vietnam Lodging Industry Hotel Survey 2013, Grant Thornton, Vietnam Impacts of unsustainable practices in the accommodation sector • High energy use contributes to global warming • Economic leakage can further entrench poverty • High water use can put pressure on local water supplies • Large scale developments can restrict local access to natural resources • Untreated waste water can impact on environment and human health • Unfair employment conditions can restrict socioeconomic development • Land clearing in coastal areas can increase vulnerability to natural disasters Planning and implementing actions to improve sustainability • Use results of audits and waste quick scan to understand energy and water use and waste production patterns • Prioritised audit results according to frequency and / or incidence • Identify opportunities to reduce water and energy use and minimise waste production • Assign responsibilities, timeframes and performance indicators Example of how to evaluate waste minimisation opportunities and requirements SECTION 1: KITCHEN Common waste item Paper serviettes Current disposal procedure Landfill Plastic bottles Food scraps Separated for recycling Landfill Tin cans Landfill Opportunities to minimise Compost Compost (except meat and fish) Separate for recycling … SECTION 2: GUEST ROOMS / HOUSEKEEPING … Requirements Develop and use composting system Provide separate bin for recyclable plastics Develop and use composting system Provide separate bin for recyclable metal Example of waste, water & energy reduction action plan WATER EFFICIENCY ACTION PLAN Description Install flow restrictors on taps Educational signage ENERGY EFFICIENCY ACTION PLAN Description Efficient lighting in hotel lobby Educational signage Cost VND 1,500,000,000 VND 2,000,000 Responsibility Maintenance manager Senior manager Time frame 07/2014 02/2014 Cost VND 800,000,000 Responsibility Maintenance manager Time frame 04/2014 VND 2,000,000 Senior manager 03/2014 Cost VND 400,000,000 VND 4,000,000 Responsibility Grounds manager Senior manager Time frame 03/2014 03/2014 WASTE MANAGEMENT ACTION PLAN Description Recycling bins for common areas Waste management staff training Gaining commitment and action from guests and staff to act sustainably Training Policy Rewards GAIN COMMITMENT AND ACTION THROUGH Sustainability teams and leaders Signs and posters Brochure Reporting Monitor, evaluate and adjust • Continually monitor and review performance by: – Re-implementing walk-through audits – Basic observational surveys – Conducting waste quick scans • Evaluate areas in which poor practices are continuing against the recommended actions and implement alternative solutions • If targets / benchmarks appear unattainable consider readjusting • Reinforce positive actions UNIT 10 RESPONSIBLE ACCOMMODATION OPERATION: MANAGING ENERGY, WATER AND WASTE TOPIC OVERVIEW OF VIETNAM’S GREEN LOTUS CERTIFICATION Green Lotus label requirements Use natural resources and energy efficiently Make efforts to protect the environment Meet standards on environmental protection and sustainable development Contribute to the preservation of heritage and development of the local economy, culture and society Pursue sustainable tourism development Green Lotus criteria Basic Encouraging High 30 criteria 29 criteria 22 criteria A,B,C, D A,B,C,D A,B,C,D 25 BONUS CRITERIA Examples of Green Lotus criteria A A1 SUSTAINABLE MANAGEMENT Availability of plan(s) in written document and implementation of the management system for sustainable development according to actual conditions and scale of the tourist accommodation establishment Above mentioned plans shall include a plan for natural and social environmental protection A1.4 Availability of annual plan on implementation of social and cultural activities (both inside and outside of the tourist accommodation establishment) A2 The staff are given periodical training on the importance of and the solutions to protecting the environment, the issues of culture, society and health A2.2 The staff are trained on cultural and social issues (once a year) Examples of Green Lotus criteria B B2 B2.1 B3 B3.1 B5 B5.1 B5.2 Maximise socio-economic benefits for local society Priority in recruitment of laborers having local residence cards or people coming from less developed economic regions and provision of additional training if necessary Availability of policies on recruiting local people, people from remote regions and less developed economic regions Priority in usage of services and goods which are domestically or locally produced in the tourist accommodation establishments business activities Priority in usage of locally made products or local raw materials without exhausting natural resources Fairness in recruitment of local women and ethnic minority people living in the locality, including manager position; no child labour usage Existence of gender-equality regarding staff employment Availability of policies to support female employees (maternity, training, consultation on reproductive health, etc.) Examples of Green Lotus criteria C C2 Minimization of adverse impacts on cultural and natural heritage Application of local traditional culture in the tourist accommodation establishment’s architecture, decoration, preparation, presentation of food and musical performance activities, etc C2.1 Expression of local culture and traditions in the tourist accommodation establishment’s architecture, activities and services it provides C4 Reservation of biodiversity, ecosystem and landscapes C4.1 No catching of wild animals unless that activity aims at conservation purpose and is allowed by the law C4.2 No selling of souvenirs and food made from wild animals and plants protected by law and international protocols Examples of Green Lotus criteria D D1 D1.1 Minimization of negative impacts on the environment Resource conservation Purchase of products packaged in bulk (wholesale) in order to reduce packaging and waste D1.16 Energy saving mode is set for computers or computer screens and “energy saving label” put on office equipment D2 Pollution minimization D2.4 Utilization of old bed sheet and cloths for other purposes D2.3 Re-usage of toilet paper and soap left-over in guests’ rooms I need to wake up Have I been sleeping? I’ve been so still Afraid of crumbling Have I been careless? Dismissing all the distant rumblings Take me where I am supposed to be To comprehend the things that I can’t see I need to shake up I need to speak out Something’s got to break up I’ve been asleep And I need to wake up Now Cause I need to move I need to wake up I need to change I need to shake up I need to speak out Something’s got to break up I’ve been asleep And I need to wake up Now And as a child I danced like it was 1999 My dreams were wild The promise of this new world Would be mine Now I am throwing off the carelessness of youth To listen to an inconvenient truth That I need to move I need to wake up I need to change I am not an island I am not alone I am my intentions Trapped here in this flesh and bone Oh I need to move I need to wake up I need to shake up I need to speak out Something’s got to break up I’ve been asleep And I need to wake up Now I want to change I need to shake up I need to speak out Something’s got to break up I’ve been asleep And I need to wake up Now Let’s finish with some more fast facts! • If energy makes up a quarter of your business costs, then a 20% energy savings reflects a 5% increase in overall profit1 • Every 1⁰C increase on the thermostat will increase energy use by about 15% in winter3 • Every 1⁰C decrease on the thermostat will increase energy use by about 10% in summer3 • You can save as much as 10% a year on your heating and cooling costs by simply turning the thermostat back by 1⁰C3 • Increasing a refrigerator’s temperature by only 1⁰C can reduce its energy consumption by 2-4%2 • Each tonne of paper that is recycled saves: Almost 13 trees; 2.5 barrels of oil ; 4100 kWh of electricity; cubic metres of landfill; 31,780 litres of water3 (1) NSW Business Chamber 2009, Sustainability Toolkit – Hospitality, Australian Government – Department of the Environment, Water, Heritage and the Arts, Australia (2) Carbon Trust, Hospitality saving energy without compromising service, Sector Overview (CTV013), Carbon Trust, UK, 2007 (3) Sustainability Victoria, HVAC TIPS (Heating, Ventilation and Air Conditioning), http://www.sv.sustainability.vic.gov.au Xin trân trọng cảm ơn! Thank you! ... competitive advantage • New customers UNIT 10 RESPONSIBLE ACCOMMODATION OPERATION: MANAGING ENERGY, WATER AND WASTE TOPIC THE ISSUE OF WATER, ENERGY AND WASTE IN THE ACCOMMODATION SECTOR The impact... issue of water, energy and waste in the accommodation sector Implementing waste, water & energy minimisation actions Introduction to Green Lotus standards UNIT 10 RESPONSIBLE ACCOMMODATION OPERATION: ... RESPONSIBLE ACCOMMODATION OPERATION: MANAGING ENERGY, WATER AND WASTE TOPIC IMPLEMENTING WASTE, WATER & ENERGY MINIMISATION ACTIONS The key elements of energy, water and waste minimisation External factors