PANTADO education and investment limited company

TABLE OF CONTENTS TABLE OF CONTENTS LIST OF ABBREVIATIONS LIST OF IMAGES, CHARTS, TABLES ACKNOWLEDGMENTS PART 1: OVERVIEW OF PANTADO EDUCATION AND INVESTMENT LIMITED COMPANY 1.1.General introduction about PANTADO Education and Investment CO., LTD 1.2 Logo of PANTADO 1.3 Development of PANTODO 1.4 Products of PANTADO 1.5 Organizational structure 1.6 General introduction about Sales Department PART 2: INTERNSHIP PROCESS IN PANTADO 2.1 Detail information about internship process 2.2 The difficulties and learned lessons PART 3: THE REALITY OF USING ENGLISH IN PANTADO 3.1 The reality of using English in PANTADO 3.2 Proposing solutions to improve the quality of using English in the company PART 4: SUGGESTED THESIS TOPIC CONCLUSION REFERENCES 1 LIST OF ABBREVIATIONS No Terms English Meanings Vietnamese Meanings CO., LTD Limited Company Công ty trách nhiệm hữu hạn No Number Số Dep’t Department Phòng ban HR Human Resources Nhân Sự KET Key English Test PET Preliminary English Test Chứng Tiếng Anh trình độ sơ cấp (do hội đồng khảo thí Tiếng Anh đại học Cambridge) Chứng tiếng Anh trình độ trung cấp (do hội đồng khảo thí Tiếng Anh đại học Cambridge) LIST OF IMAGES, CHARTS AND TABLES Image 1.1 Poster of PANTADO Image 1.2 Online lesson of Xan Bac’s son at PANTADO Image 1.3 Online lesson for kids (Level 1- Phonics- Letter M) Image 1.4 PANTADO’s workshop in 2020 Image 1.5 Teacher’s day meeting in 2020 Chart 1.1 The management apparatus of PANTADO Table 1.1 Some business results in recent years Table 2.1 Assigned tasks 2 INTRODUCTION In the context of global economy, Vietnam is making the biggest effort to keep with rich countries and to become a great nation in the world Today, with the development of national industrialization and modernization, English is more and more important with everyone in the world So, Viet Nam was increasingly developing and prevailing in the English language as an essential requirement Stemming from that needs PANTADO Education & Investment CO.,LTD was born to create a professional English learning environment for learners PANTADO is a leading online English center specializing in teaching kids With lesson plans, teaching methods, special class models with a team of enthusiastic teachers with many years of experience teaching in English Since its establishment, after over years of development, PANTADO has made great efforts and achieved many outstanding achievements in this field of 3 international language training Over years, thousands of students in schools in everywhere in Vietnam, are trained methodically and professionally, helping to raise the name of PANTADO further The development orientation of the company is to increasingly expand the scale associated with attracting students and managing the quality of training in this education sector The content of the report consists of parts: Part 1: Overview of PANTADO Education and Investment Limited Company Part 2: Internship process in PANTADO Part 3: The reality of using PANTADO Part 4: Suggested Thesis Topic ACKNOWLEDGMENTS Firstly, with the deepest and most sincere affection, allowing me to express my gratitude to my supervisors in this internship, Mr Cong for his devoted assistance He created the favorable conditions which gave me nice opportunities to develop my knowledge and also my real experiences Besides, I would like to thank all my colleagues at PANTADO They were always willing to share their experiences, support me and welcome me with their open arms I might not finish my internship without their dedicated help Finally, with deepest gratitude, I would like to send to all teachers at the English Department of Thuong Mai University, who have conveyed this valuable knowledge to us during their time at the school Thanks to the guidance and instructions of the teachers, my research project can complete well 4 Many thanks for all your help and best regard Ha Noi, Friday, January 22th, 2021 PART 1: OVERVIEW OF PANTADO EDUCATION AND INVESTMENT LIMITED COMPANY 1.1 General introduction about PANTADO Education and Investment Limited Company Business name: PANTADO Education and Investment Limited Company (PANTAD Education & Investment CO., LTD) Tax code: 0107540008 Factory address: INTRACOM Tower - No 33 Cau Dien - Phu Dien Ward - Tu Liem District - Hanoi City Legal representative: Nguyen Van Cong Director: Nguyen Van Cong 5 Founding date: 16/08/2016 Hotline : 0866575665 0866.575.665 E-mail: pantado.vn@gmail.com Website: https://pantado.edu.vn/ 1.2 Logo of PANTADO Logo of PANTADO with the main color of blue word “ PANTADO” and the letter “P” the color of power Blue represents both the sky and the sea, and is associated with open spaces, freedom, intuition, imagination, expansiveness, inspiration, and sensitivity Blue also represents meanings of depth, trust, loyalty, sincerity, wisdom, confidence, stability, faith, heaven, and intelligence The logo is pure and simple with a word and a letter which are close to everyone and easy to remember When looking at the logo, we can feel the spirit It makes the difference and the exclusive feature for company 1.3 Development of PANTADO PANTADO was established on 16 August 2016, with headquarter on 16th floor INTRACOM Tower - No 33 Cau Dien - Phu Dien Ward - Tu Liem District - Hanoi City, according to a business registration certificate issued by Ha Noi Department of Planning and Investment 6 PANTADO is a trademark of PANTADO Education and Investment Limited Company PANTADO is proud to be a leading online education organization in Vietnam Applying leading technology in the field of education, helping all students or anyone wishing to learn English have the best learning environment Image 1.1 Poster of PANTADO Over the past years of establishment and development, PANTADO is currently developing a young, dynamic, enthusiastic and dedicated staff, with a growing team of teachers and staffs * Goals and philosophy of education - Vision Becoming a comprehensive Education organization in 2025 with 150,000 students worldwide and a network of 50,000 multinational teachers Online training and interlevel school system - Mission "Balancing the quality of education" PANTADO is increasingly improving to gradually move towards the mission of balancing the quality of education from rural to urban areas, Vietnam or an advanced country in the world, everyone inherits a balanced 7 and quality education evenly So every PANTADO is working on that mission every day - Educational philosophy PANTADO aims to love, responsibility, conscientiousness, quality, intelligence, move forward, discipline as an educational philosophy for the staff of teachers, students and Pantado people - Pantado's slogan "Spreading love - Brand pride", each PANTADO always carries the blood of Love that spreads together to build a proud brand for students, parents, teachers and the people who are making the Pantado name 1.4 PANTADO’s products PANTADO's products are "Education" products with intellectual value PANTADO has programs for all levels of learners like kids, students or adults,… But PANTADO specializes in teaching children with PANKIDS program 1.4.1 PANKIDS 8 Image 1.2 Online lesson of Xan Bac’s son at PANTADO Online learning teacher with student Each "child student" is mentored by a teacher throughout the learning process to best accompany, motivate, interact and support the child Specialized Pathway Every student studying at Pantado is given an entrance test before designing a specific pathway The roadmap follows factors: Student's desire - English ability - Student psychology Standard design roadmap according to the European framework, Textbooks of the Ministry of Education Extremely efficient C-H-V learning model This a model that has been tested and developed in order to bring the highest efficiency and best to learners: C (Class): Stretching continuously from 45 - 60 minutes to create frequency and push students into a state of high concentration to best grasp knowledge from the lesson.H (Home): Combining learning in class, students will receive homework to maintain their habits and ability to apply knowledge.V (Video): All lessons are recorded with video and sent to students to watch again and again to absorb more Flexible study time Just need a computer or iPad with Internet connection, children can study anytime, anywhere Students can choose a time frame suitable for their personal time allocation The teaching staff is extremely qualified 100% of the teachers are highly qualified and have many years of teaching experience Customers have the right to choose teachers in accordance with their personalities and teaching methods 9 Image 1.3 Online lesson for kids (Level 1- Phonics- Letter M) The PANTADO’s One-to-One program includes the following programs: Intensive English ( 7-15 years old) Standardization of phonetics (standardized according to the international phonetic table) Children can communicate in English 85% each lesson 1000+ communication topics in daily life for babies to practice speaking Improve your child's native intonation ability Help your child completely confidently speak English for only - months English International Certificate ( 5-15 years old) Learn vocabulary through vivid pictures, easy to remember examples Practice reading through many types of exercises from simple to complex Learn grammar - sentence structure is explained simply and easy to understand Increase test taking skills through mock tests on computers that are close to real exams 200+ common sentence structures, 2000+ most essential vocabulary 70% passed a perfect score of 15/15 and 95% BOOKS Starters, Movers after just a few months of study 10 10 Comprehensive English for children ( 5-15 years old) Children are standardized phonetics and intonation according to international standards Children are placed in specific communication situations to train their reflexes and listening abilities Includes 1000+ words and 200+ common structures to help your child equip well before the certification exam There are thousands of test sets to help children get into early contact with the types of exercises for best results Comprehensively train listening, speaking, reading and writing skills Good combination of communication skills and knowledge in the certification exam helps children have conditions to take the certificate starter, mover, flyer and have the ability to communicate standard phonetics and intonation With diversified materials system PANTADO for all levels of learners likes : Level 1( Phonic and Topics), leve -5 ( Textbook, Advanced Program, Grammar Summary), Starters, Movers & Flyers, Supplement, KET, PET for better students,… PANTADO always brings to students the best “Education” Image 1.4 PANTADO’s workshop in 2020 Five important factors contribute to the quality and prestige of PANTADO's "Education" products that satisfy the maximum needs of customers: Course; Teacher; Technology; Staff and Students 11 11 * Curriculum Factor (Course) PANTADO provides an online training platform to users, helping the connection between teachers and learners with the best learning environment, the most reasonable price, and the best quality.Diverse program offers courses from beginner to advanced and especially specialized courses Meet the needs of learners, from Primary, Middle School to High School, Students and Employees * The Teacher Factor 100% of class teachers have qualifications, enthusiasm, legal qualifications.Be welltrained in online training knowledge to guide each student to learn the best, according to the program compiled by Pantado *Facility Factor The spacious, comfortable and modern facilities always create a comfortable space for students when studying at Pantado, helping students to become more confident, creative and express their own abilities, and at the same time create the environment Friendly school for students to practice, strive to study, improve professional knowledge and society That is also the goal that Pantado always throughout each course * Staff Factor With a team of professional staff, with high qualifications and expertise, enthusiasm and thoughtfulness have contributed to a successful and strong Pantado The attention and enthusiasm of the staff along with the youthful and dynamic personality have contributed to improving the service quality of Pantado Whether any customer directly or indirectly contacted by phone, PANTADO staff always guides, cares for and provides customers with useful information with enthusiasm and friendliness With the motto "Each customer is a friend", taking customer satisfaction 12 12 as a measure of capacity, Pantado's staff always build internal unity - happiness strength, improving translation quality best service for customers * The Student Factor Students coming to study at Pantado will be trained in a serious attitude, practice a lifestyle together - study civilized, contribute to the development of their abilities Come to Pantado - not only a place for language learners, but also a place to develop confidence, creative thinking and, above all, capture useful knowledge in many fields areas Image 1.5 Teacher’s day meeting in 2020 With the above five main factors to create a perfect product - that is Educational Products Pantado aims to be the most accessible and convenient educational environment, shortening the educational gap between urban and rural areas, Vietnam and the leading countries in the world - Training Dep’t: is responsible for organizing and implementing training activities, including plans, programs, materials, teaching organization to ensure the quality of teaching 13 13 - Accounting Dep’t: take responsibilities for payment to suppliers, accounting, management and organization of accounting work Conducting the collection, processing and provision of information, summarizing reports, and planning on the financial situation - Marketing Dep’t: is in charge of understanding customer needs, surveying potential customers' behavior, segmenting the market, targeting, positioning branch; is responsible for media management, event organization, creating an impressive company image in the hearts of customers, building chapters ad submission - Human Resources Dep’t (HR Dep’t): ensuring that all divisions and individuals in the company perform the right functions and tasks, achieve efficiency at work; ensuring the recruitment and construction, development, evaluation of the staff according to the company's requirements and strategies - Sales Dep’t: is responsible for making business plans and implementing plans effectively by project, by week, or month, or special event This is a department directly responsible for implementing marketing - sales activities to customers and potential customers to achieve sales targets for the company - Accounting Dep’t: carries out the work of accounting in accordance with the regulation of the government Then, they must follow and reflect the capital mobilization of business and advise for the board This department and other departments create the information net that relates to manage the personnel and finance, Some main tasks of this department are to implement a fixed asset accounting, materials, equipment, to debt accounting, revenue accounting, cost accounting and so on 1.6 General introduction about Sales Department 1.6.1 Duties of Sales Dep’t 14 14 When I came to the company, I was assigned to work in Sales Dep’t Sales Dep’t has following duties: - Making business development plans, increasing revenue - Contributing creative ideas to appeal new customers - Seeking a file of potential customers - Consulting English learning which is suitable for each level of customer - Assisting customers to register for the courses - Storing important documents and papers, data of customers - Sharing knowledge of English: grammar, 4-skills tips, pronunciation, … After internship, thanks to the friendly company and staff, I was able to broaden my mind and expand my knowledge of both English and business Fortunately, I was accredited to the leader of sales team I have learned a lot from the smallest things to the big tasks 1.6.2 Some business results in recent years Indicatiors 2017 2018 2019 2020 Revenue 1,350,000,000 2,070,000,000 3,087,000,000 5,543,000,000 MOE 121,000,000 250,000,000 265,000,000 685,000,000 EBIT 1,329,000,000 2,617,000,000 2,822,000,000 2,209,000,000 EAIT 1,163,000,000 2,094,000,000 2,269,000 2,068,000,000 Unit: VNĐ Table 1.1 Some business results in recent years 15 15 As we can see that the revenue of the company is gradually increasing over the years In 2020, due to the impact of the Covid-19 pademic, the increasing demand for online learning helps Pantado to gain a suspicious increase in sales PART 2: INTERNSHIP PROCESS IN PANTADO EDUCATION AND INVESTMENT LIMITED COMPANY 2.1 Detail information about internship process Throughout the course of my four-week internship (from 28 th December 2020), I was given the opportunity to tasks in the position of Sales Leader in Sales Department Since the internship period lasts only four weeks, adjustments must be made very quickly By the end of weeks I was ready to take over the planning and majority of the salesperson During the internship, I work full-time from Monday to Saturday with timeline: - Morning: From 8:30 a.m to 12:30 a.m - Afternoon: From 14:00 p.m to 18:00 p.m No Week 16 Time Main Activities th st From 28 to 31 - Contacting with the company, start December participating in the internship at PATADO - Working with the supervisor in setting up a schedule of activities for the entire internship process - Learning company rules, know about departments, functions of each department, business lines, agents of the company - Assigned to work in Sales Department at the Company and work as an office worker - Familiarizing myself with the office, my duties and responsibilities and the people within our office 16 Week From 4th to 9th January Week From 11th to 16th January Week From 18th to 22th January - Spending at least twenty hours on multi-level observation - Carrying out all assigned tasks - Submitting daily working plans to supervisor for feedback and suggestions during the minimum of weeks of full-time working - Finding potential customers and doing consultancy work about products - Make a list of potential customers - Introducing products to new customers - Giving support to customers to register English course - Participating in Sales Department’s weekly meeting - Continuing assignment - Taking part in internal training sessions about business skills once a week - Submitting my weekly reports to supervisor on Saturday of each week by email or social network, according to supervisor preference Table 2.1 Assigned tasks 2.2 The difficulties and learned lessons 2.2.1 Encountered difficulties in internship During the beginning of the internship, it was confused with the punctual, rigorous working environment, regulations and newly assigned jobs Although knowledge is almost fully equipped in university, however, when I come to the real work, I still feel confused and nervous because I need to get used to a range of new methods that I have never known before The working environment is not the same as what I thought before as well what I learned in University At work, a professional factor is needed for an employee but that was what a graduate like me does not have For example, when I received a task, with the senior members they can it quickly However, I must spend a lot of time doing it It really took me the first few days to adapt to this English working environment In the working day, it was so stressed out because I have to deal 17 17 with the daily workload that seems I cannot deal with difficulties in selecting information and specializing in a specific issue Firstly, I have studied at Thuong Mai University for almost years, however, I did not have lot of chance to use office machinery such as printer, photocopier, fax, … so I have to ask others help in order to use these machines Fortunately, they help and guide me with whole-hearted attitude so I can learn more quickly Secondly, communication is one of the challenges that hinders my internship time When I started, I realized that the working environment was too serious and professional In such an environment, I found it difficult to ask questions for fear of being judged I became hesitant when having questions And I must have some skills like communication, negotiation, team building to address the problems As an internship, I lack of experiences, lack of necessary skills to handle with customers Thirdly, it was quite hard for me to put my English knowledge into practice I had to deal with many documents per day, however, I did not know many specialized vocabularies so it causes some difficulties for me in translating documents Technically, last but not least, the greatest difficulties I had was business professional knowledge, because I only learned theory of business at university without coming face to face with working reality Therefore, putting a business theory into practice was my hardship for me to go through the mill, I had to consult with my supervisor 2.2.2 Learned lessons in internship In the internship, I learned a variety of lessons And I think that would be a good stepping stone for my future career First of all, I have more good working relationships Everyone in the company is very friendly, nice and kind They always gave me a hand with my assignment if necessary From the smallest thing as instructing to my workplace to the bigger thing like solving 18 18 customer complaint They are all very enthusiastic and willing to help me We are not only a purely working relationship, but also really good friends Secondly, I can broaden my mind, widen my knowledge after four-week internship Some skills like: presentation, persuading, communication is better than before For instance, when I was a student, my weak point is presentation I cannot speak fluently in front of everyone But now, I can be confident to present a speech among crowds, show my points of view, and even give customers advices in English Thirdly, I took part in some outdoors activities of the company in internship, so I know how to work with others in a group I improved teamwork skills, supported and helped each other accomplish targets I realized that unity is the first element that helps my team win Next one is that my English was better and better than before Every day, I got in touch with many foreign friends, international environment That was the reason why my English skills have improved very quickly and greatly I have chances to practice English, write the business correspondence, use English as a communicative tool I see that I learned about it at Thuong Mai University This task relates to my major and it is really useful for my future career Besides, my Microsoft office skills have been applied during internship process I am familiar with the worksheet, payroll, excel, word, power point … It is not only theories in books but also has become a special tool to help me complete my tasks Thanks to the enthusiasm of manager and members in PANTADO, I have more opportunities to use English frequently I can take advantages of my business English what I learned at Thuong Mai University Through the internship, I understand my position as well as my strong and weak points in my future journey PART 3: THE REALITY OF USING ENGLISH IN PANTADO 3.1 The reality of using English in PANTADO 19 19 3.1.1 The advantages In the company, most employees know English and communicate in English Currently, about 100% of company’s staffs are able to use basic English communication According to the company's source, 70% of staffs has at least one English certificate such as TOEIC, IELTS, TOEFL,… All of them who have a certificate is capable of working and communicating well in English with international customers and partners Teaching staffs are native teachers from UK, USA, Canada and teaching assistants are graduates of universities such as National Economics University, Hanoi University, Thuong Mai University, etc During class time, most students try to speak English (at least 70%), and limit communication with each other in Vietnamese In order to help them understand and comprehend, teachers always encourage them to give discussion topics to create communication In the company, every now and then, Training Department organizes culture exchange events twice a month in order to create practice English environment for employees and students Therefore, using English in the company is quite popular and essential In Sales Department, I saw that staff members in here is quite in English skills like speaking and listening English is not only used in Sales Department but also in almost departments in the company as Marketing, Human Resources, Training, etc Especially, every week, Training Department is the one which specializes in English the most will teach English free for all employees in order to improve the quality staff That is a unique point at PANTADO 3.1.2 The disadvantages After my internship in PANTADO, I realize that employees must face up with troubles about English as some following points: Firstly, in each department, English skills of the employees are not equal For example, employees in Sales Department, Marketing Department, Training Department are better than Accounting Department or Human Resource Department because of different characteristics of each one 20 20 ... EDUCATION AND INVESTMENT LIMITED COMPANY 1.1 General introduction about PANTADO Education and Investment Limited Company Business name: PANTADO Education and Investment Limited Company (PANTAD Education. .. Ha Noi Department of Planning and Investment 6 PANTADO is a trademark of PANTADO Education and Investment Limited Company PANTADO is proud to be a leading online education organization in Vietnam... training in this education sector The content of the report consists of parts: Part 1: Overview of PANTADO Education and Investment Limited Company Part 2: Internship process in PANTADO Part 3: