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DAI HOC QUOC GIA HA NOI TRIONG QUAN TRI VA KINH DOANH PHAM HUU TRUNG SOME SOLUTIONS TO IMPROVE THE QUALITY OF HUMAN RESOURCES AT VNPT - QUANG NINH IN 2021-2025 PERIOD MOT SO GIAIPHAP NANG CAO CHAT LUONG NGUON NHAN • • LUC TAI VNPT - QUANG NINH GIAI DOAN 2021 - 2025 Chuyen nganh: Quan tri kinh doanh Ma so: 8340101.01 LU AN VAN THAC SI QUAN TRI KINH DOANH NGUO’l HUONG DAN KHOA HOC: PGS.TS NGUYEN NGOC THANG HA NOl - 2022 DECLARATION I hereby declare that this thesis is my own independent work The figures and citations in the Thesis are completely truthful, clearly sourced and truthful The factors affecting the quality of human resources are drawn by myself in the process of studying, in theoretical and practical research at VNPT - Quang Ninh, where I am working I sincerely thank! Date, September 11, 2022 Author Pham Huu Trung ACKNOWLEDGMENTS I would like to express my sincere thanks to the teachers of the College of Business Administration - Vietnam National University, Hanoi for their enthusiastic teaching and support in the process of studying and guiding the completion of this thesis In particular, I would like to express my gratitude to Assoc Prof.Dr Nguyen Ngoc Thang enthusiastically guided me throughout the process of writing this thesis I would like to express my sincere thanks to the Management Board and colleagues of Quang Ninh Telecommunications for helping me in the process of writing this thesis I would like to thank my family and friends who have supported and shared with me in all difficulties and encouraged me to complete the course Despite the best efforts, with limited time and research qualifications, the thesis cannot avoid shortcomings and limitations I look forward to receiving sincere comments from teachers, teachers and colleagues to continue to supplement and complete this thesis I sincerely thanks ! 11 CONTENTS DECLARATION i ACKNOWLEDGMENTS ii CONTENTS iii ABBREVIATIONS ••• Vlll LIST OF TABLES LIST OF FIGURES CHAPTER 1: GENERAL INTRODUCTION 1.1 The urgency of the topic 1.2 Research overview 1.3 Research objectives of the topic 1.3.1 General objectives 1.3.2 Specific objectives 1.4 Research object of the topic 10 1.5 Research scope 10 1.6 Research method of the topic 10 1.6.1 Qualitative method: 10 1.6.2 Quantitative method: 10 1.7 The scientific and practical significance of the research topic 11 1.8 Structure of the thesis 11 Conclusion of chapter CHAPTER 2: THEORETICAL BASIS ON QUALITY OF HUMAN RESOURCES IN ENTERPRISE 2.1 Some basic concepts 13 2.1.1 The concept of human resources 13 2.1.2 Quality of human resources 13 2.1.5 Improving the quality of human resources 16 2.2 Quality of human resources and the need to improve the quality of human resources in enterprises in 2.2.1 The concept of human resource quality in the enterprise 17 2.2.2 The role of human resources in enterprises 17 2.2.3 The need to improve the quality of human resources in enterprises 18 2.2.4 The criteria for assessing the quality of human resources 21 2.2.5 Some methods of assessing the quality of human resources 23 2.4 Research models on the influence of factors affecting the quality of human resources 26 2.4.1 Research by Rosemary Hill and Jim Stewart 26 2.4.2 Research model of Dr Do Minh Thuy - President of Hai Phong University26 2.4.3 Research model of the authors of Lac Hong University, Industrial University of Ho Chi Minh City - HCMC Vietnam: 27 Conclusion of Chapter 29 CHAPTER RESEARCH DESIGN AND METHODOLOGY 31 3.1 Overview of VNPT - Quang Ninh 31 3.1.1 The establishment and development of VNPT QN 31 3.1.2 Functions of VNPT Quang Ninh 31 3.1.3 The current situation of human resources at VNPT Quang Ninh 32 3.2 Research design 37 3.2.1 Introduction to the research process 38 3.2.2 Research model proposed by the author 39 3.2.3 Develop questionnaires, how to collect information 40 3.2.4 Survey form and method of investigation 40 CHAPTER 4: RESEARCH FINDINGS .44 4.1 Descriptive statistics 44 4.1.1 About gender 44 4.1.2 Age 44 4.1.3 Qualifications: 45 4.2 Scale reliability testing .46 4.2.1 Cronbach Alpha of VNPT’s recruitment factor scale: .46 4.2.2 Cronbach Alpha of the Factor ScaleManpower Utilization of VNPT: 47 iv 4.2.3 Cronbach Alpha of the Wage factor scale of VNPT: 48 4.2.4 Cronbach Alpha of the Policy factor scale of VNPT: 49 4.2.5 Cronbach Alpha of the Training factor scale of VNPT: 50 4.2.6 Cronbach Alpha of VNPT's Human Resource Quality factor scale: 51 4.3 Factor analysis and research model verification 53 4.3.1 Independent variable factor analysis 53 4.3.2 Dependency Variable Factor Analysis 56 4.3.3 Results of factor analysis and research model verification 57 4.3.4 Adjusted Research Model 65 4.3.5 Measure and evaluate the level of employee perception through each factor to the quality of human resources: 65 4.3.6 Comparison with other research results 68 Conclusion of chapter 4: 69 CHAPTER 5: SOLUTIONS TO IMPROVE THE QUALITY HUMAN RESOURCES AT IN VNPT QN 70 5.1 Obectives and development orientation of VNPT Group from now to 2025.70 5.1.1 Objectives and orientations of VNPT .70 5.1.2 Objectives and orientations of VNPT QN 71 5.2 Some solutions mainly improve the quality of human resources of VNPT QN 73 5.2.1 Basis for proposed solution 73 5.2.2 Contents of solutions 73 5.2.2 Renovating the remuneration regime for human resources of VNPT QN 75 5.2.3 Promote planning, training, and retraining of human resources 78 5.2.4 Innovating the management, evaluation, and rational use of human resources 80 5.2.5 Implement well the work of rewardingand disciplining employees 82 5.3 Request 84 Conclusion of chapter 86 CONCLUSION 87 LIST OF REFERENCES 88 ABBREVIATIONS CBCN Officers and employees V CLTC Difference between the revenue and cost CNTT Information technology CSDL Database DVVT Telecommunication services NLD Workers NNL Human Resources NSQL Management personnel NSQL Management personnel NVKT/ Technical staff/Sales staff NVKD PCCN Fire prevention QTL Wage fund SXKD Manufacturing business TTCN TT Center of Information and Technology TTDH Information Operations Center TT TTKD Business center TTVT Telecommunication center VSATL D VT- Occupational safety and hygiene Telecommunications-Information Technology CNTT VTQN Quang Ninh Telecommunications VTT Provincial Telecommunications vi
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