M^ THUC TliN GlAO OUC BIEN PHAP HINH THANH Kl NANG GIAO TIEP SIT PHAM CHO GIAO SINH TRlrilNG TRUNG CAP Slf PHAM M A U GIAO NHA THE HA NOI N G U Y I N THj HUYEN Tnrdng Trung civ Su pham Miu gllo • Nhd[.]
M^ THUC TliN GlAO OUC _ BIEN PHAP HINH THANH Kl NANG GIAO TIEP SIT PHAM CHO GIAO SINH TRlrilNG TRUNG CAP Slf PHAM M A U GIAO-NHA THE HA NOI N G U Y I N THj HUYEN Tnrdng Trung civ Su pham Miu gllo • Nhd tti Hi N6I Tdm tdt: Trong rdt nhiiu kindng (KN)cdn cdditrdthdnh mdt ngudi gido viin (GV) mdm non ddptfngdupcnhucdu cOa xd hdi thi ki ndng giao tiip sU phgm (KNGTSP) dupe eoi Id KN quan trgng nhdt Nhung thtfc ti thi KN ndy cua cdc GV mdm non tuang lai vdn cdn cd nhieu han che mdc dd nhd trUdng dd quan tdm tgo diiu kiin cho sinh viin ren luyin nghiip vu sUphgm qud trinh ddo tgo Cd rdt nhiiu nguyin nhdn, dd nguyin nhdn cabdn td ehua cd quytrlr^ rin luyin KNGTSP khoa hpc, hpp IL Bdi viit dUa mdt s6 biin phdp hinh thdnh KNGTSP cho gido sinh Trudng Trung c^ SUphgm (TCSP} Mau gido - Nhd tri Hd Ndi Ttf khda: Kindng; kindng giao tiip sUpham; gido sinh; TrUdng Trung cdp SUphgm Mdu gido - Nhd tre (Nhdn bdi ngdy 25/4/2016; Nhdn kit qud phdn biin vd chlnh stfa ngdy 26/5/2016; Duyit ddng ngdy 24/6/2016} Dat van de Giao t i l p la mdt boat ddng dac thu eiia eon ngUdi, gidp ngddi sdng, boat ddng, thda mdn ede nhu d u vat chat, tinh than cda minh Thdng qua giao tilp, ngudi ITnh hdi dupe ede kinh nghifm ljch sd-xa hdi, biln chdng thdnh kinh nghifm cGa ban than Ddng thdi, qua giao tilp ngddi ed the tu ddnh gid, ty dieu khien, dieu chlnh, td gido due v l tu holn thiln bin thin eho phu hpp vdi chuan myc xa hpi Gido dye marin non Id bae hpc nen tang hf thdng gilo due qudc dan Ddy la bac hpe ddi hdi nang luc sU pham cCia ngudi GV eao han nhilu so vdi elc bic hoc khic, die Isilt 11 ndng lUe giao t i l p sU pham Trong thUc t l , KNGTSP eua cdc GV mam non tUOng lai cdn cd nhilu ban chl, dd la KNGTSP eua ed vdi trf, vdi ddng nghifp, KNGTSP eiia GV vdi phy huynh Vi lai ed nhdng han ehe nhu vdy? Cd rat nhilu nguyin nhin, nhifn theo chdng tdi nguyin nhin cd b i n dd la ehua ed quy trinh rin luyln KNGTSP khda hpc, hpp IL Vi vay, bdi vilt ndy, chdng tdi dua mdt sd biln phdp hinh KNGTSP eho gido sinh TrUdng TCSP Mau gilo -NhdtrlHaNpL Khdi niem giao tiep va ki nang giao tiep 2.1 Giao tiip Theo Td diln Tiing Viet: "Giao tiep la trao ddi, t i l p xiic vdi nhau" [1] Theo tdc gid Ngd Cdng Hoan cudn Giao tiip vd tfng xtf sUpham: Giao tiep Id hoat ddng xdc lip vd van hanh cdc quan he ngudi - ngudi sU tilp xdc true t i l p d l hien thye hda elc quan he xa hdi gida ngudi vdi [2] Nhin ehung, ed nhilu dinh nghTa khdc v l giao tilp Mdi dinh nghia d l u dua tren mdt quan dilm riing nhung d l u thdng nhit qud trinh giao tiep la su tiep xdc tdm li gida ngudi - ngudi vdi elc ddc trUng sau; 76-KHOAHOCGlAODUC - Giao t i l p id mdt q u i trinh ngudi y thdc duac myc dfch, ndi dung vd nhdng phddng tiln d n dat dupc t i l p xdc vdi ngddi khdc; - Giao tilp dien nhim trao doi thdng tin, tutudng tinh edm, the gidi quan, nhdn sinh quan, nhu du ciia nhdng ngUdi tham gia vao qua trinh giao tilp; - Qua giao tiep giiip eon ngUdi nhan thdq hilu bilt lin nhau; - Giao tiep dUde tien hdnh mdt thdi gian, khdng gian vd d e dieu kifn cu the; - Cd nhin giao tiep vda id chCi the vda Id khieh t h i eda giao tilp * Giao tiep sUphgm: Giao tilp sU ph^m dien nhd dilu kifn eda boat ddng su pham Od Id sy tiep xuc, trao ddi gida ngudi day va ngudi hpc, bing cdc phuong tien giao t i l p ngdn ngd vd phi ngdn ngd nham thdc hien nhilm vu gilng day va giao due cd hifu qua * Cdc giai dogn eua qud trinh giao tiep sUphgm: Tren cd sd nghifn cdu qua trinh hinh thdnh KN giao tilp eda gilo sinh, ehiing tdi chia qui trinh giao tilp sUpham 03 giai doan nhu sau: *Giaidogn ?: Lap ke hoach giao tilp La su sip dit, xdc djnh phUdng phap, hinh thdc to chdc, thdi gian, dja dilm giao tilp su pham theo nhdng phuang tifn sin cd phu hdp ddi tupng, ndi dung giao tilp * Giai dogn 2; Triln khai eudc giao tilp su pham - Md d l u qud trinh giao tilp su pham: Id giai doan djnh hudng, ddi vdi ngUdi la lin dau tiln tilp xiic, cdc gide quan eda d chii the va ddt tUpng giao tilp deu hoat ddng tieh eye de t i l p nhdn thdng tin ve phia bin - Difn biln qui trinh giao tiep sd pham: Bieu hifn bing nhdng thao tdc, hdnh vi dng xd khdc THUC TIEN GlAO OUC *Giaidogn3: Kit thdc - ddnh gid qud trinh giao tilp SUpham - Chdt lai nhdng v l n de ehinh eiia eudc giao tiep lam ting hilu qud gido dye - Of biln phdp, vile ldm eho elc hoat ddng tiep theo nhim phat huy mat tich eye, han ehe mat t i l u eye cOa ddi tupng giao tilp 2.2 Kindng giao tiip - Kindng giao tiip (KNGT)\a khd nang sd dyng hop licac phddng tien ngdn n g d v l phi ngdn ngd, bilt d c h to chdc, dilu ehinh q u i trinh giao tiep nhim dat myc dich giao tilp -KNGTSP td todn bd nhdng thao tic, ed ehi, difu bd, hanh vi (kl e l hlnh vi ngdn ngij^ dupe phoi hdp hai hda, hdp li eda GV, nhim d i m bdo sy t i l p xiic vdi trf dat k i t qui eao hoat dpng day hpe va gilo dye, vdi sy tif u hao ndng lupng tinh t h i n v l cd bIp it nhat nhdng dilu kifn thay ddi -Cdcnhdm /CWGT5P;Trong qua trinh nghifn cdu ve giao tiep su pham, cdc nhd tdm li, gilo due phan chia cdc loai KN giao t i l p khde Dua theo each tilp can vdi ddi tupng giao t i l p cd t h i chia KNGTSP thdnh nhdm chfnh sau: - KNGTSP vdi trf mam non; - KNGTSP vdi ddng nghilp, vdi ldnh dao d p trfn; - KNGTSP vdi phy huynh [cdng ddng) Thuc trang k! ning giao tl^p sir pham cua giao sinh Trddng Trung c£p SU pham Mlu gilo - Nha trf HaNpi Mdn hpc KNGT eda GV mam non dupe xay dyng v6i mue dfch hlnh thinh eho gilo sinh nhdng hilu biet sdddng v l nhdng nguyin t i c v l hdnh vi giao tilp dng xd cd van hda Bf n canh do, sd lupng mdn hpc eung nhu hoat ddng kiln tdp, thyc tdp thddng xuyin tai cle trudng mam non rdt ldn Hau hit ede em cdn r i t trf, ehua thye sy quan tdm din nhdng van d l xa hdi ddt eho gido dye, nen ldng tiJng td chdc mdt hoat dpng tdp the, ddng trude nhdng tinh hudng sd pham d n gili quylt; vdn sdng, vdn hilu biet ve d c van df ehinh tn, xa hdi, kinh te, vdn hod, khoa hoe cdng nghl edn It; ngdn ngd chda ehuIn xdc d v l mat ngd I m , td vdng, ngd phip Cdc mdn hpc chua cd sy phdi hpp ddng d f u nfn mac dd q u i trinh hoe d c em da ddae hddng dan dd kiln vd xd li d c tinh hudng ed the xly nhien ehua hilu qui Khi tham gia to chdc hoat ddng chdm sdc gido due t r i ddt kiln thue tdp d trudng mam non ede em chua thyc sy Mnh hoat giao tilp vdi t r i , vdi phy huynh hpc sinh, vdi cdc anh chj ddng nghifp hodc xd li cdc tinh hudng nly sinh ede hoat ddng h i t sde cdm tinh vd khdng hilu qui Dudi diy, chdng tdi d l xult mdt sd bien phip tde ddng tieh eye vd ddng bd vdi mong mudn ede em se ty tin vd linh boat hon trfn cd sd nhdng tri thdc da dupe trang bj d l t i l n hdnh cd hifu qud cdng tdc cham sde ^ gilo dye trf eda minh Bien phap hinh kl nang giao tiep sU pham cho giao sinh Trudng Trung cap SU pham Mau giao - Nhi tre Ha Npi 4.1 Hinh nhdn thtfc vi tdm quan trgng ctfa viic rin luyin kindng giao tiip Muc tiiu: Gliip giao sinh nhan thdc dddc t i m quan trpng cda viee giao t i l p ed KN, td d c em se cd nhu d u ren luyfn KNGT cho bdn t h i n va hinh cho minh dpng ed ren luyen KNGTde lam gl Ngi dung: De dat dupe myc t i l u tren, SV d n nhan thdc rd vd sdu sic nhdng van d l sau: Giao tiep ed KN se gidp eon ngU^ dat dupe muc dich giao tiep de dang hcJn; Giao tiep cd KN gdp mdt phan ldn vao vifc lam eho ngudi trd n i n dep hOn, Ijch thiep hon, sdng van minh hon Cdch thtfc hiin: - Thdng qua d c mon hpe ehUdng trinh dio tao, dac bift la mdn KN giao tiep eiia ed gilo mim non, GV gidp cdc em hinh nhdn thdc, nhu d u , ddng ed ren tuyfn KNGT Cy t h i II GV gidp d c em nhdn thdc dupe y nghTa eda vifc giao tiep cd KN nhdng trUdng hpp cu t h i ; giiip cdc em thay dupe giao tiep Id nhin td quan trpng viee quyet djnh sUthanh bai ta tien hanh mdt cdng vile ma cd sy tuang tde vdi ngudi khdc; b i n canh giao tilp ed KN Id giao tiep diing hoan cdnh, diing tinh hudng, diing ddi tUdng se lam cho bdn thdn minh trd nen dep han, Ijch thiep hdn mat ngUdi khac Ban gidm hieu nha trUdng thudng xuyen td chdc cho gido sinh nhdng buoi sinh boat chuyen de ve KNGT long ghep vao nhdng ngdy truyln thdng, nhdng buoi chdo cd Thdng qua bdo eao chuydn d l , GV md rdng eho SV them kien thdc ve KNGT ma ehUOng trinh GV khdng t h i truyen t i i hit Td nhdng hilu bilt d n g phong phd hOn v l kiln thdc KNGT cac em cdng cd nhu elu viee ren luyfn KNGT eho bdn thdn 4.2 Trang bj hi thong tri thtfc li thuyit vi giao tiip cho gido slab hieu qud Muctiiu: Nham gidp gilo sinh duae ITnh hdi tri thdc ve giao tiep hilu q u i nhat - Xac djnh muc dich, yeu d u - Cung d p cdc thdng tin can thiet cho vile rfn luyfn - Lap ke hoach ren luyfn dd t h i hiln rd muc dich, phUdng phap, hlnh thdc, dilu kiln ren luyln Ngi dung: Ndi dung tri thUe gido sinh d n dat: ndi dung eda cdc mdn hpe thudc v l giao trip, nhdng nguyen t i c de giao tiep cdng va lam t h i ndo de xd If mdt tinh hudng giao tiep dat hifu qud Cdch thtfc hiin: Thdng qua d e mdn hpc thudc v l giao tiep, GV truyln thu cho eac em ndi dung eung nhU each thdc tuyfn tap cdc KNGT -Td chdc nhdng budi hpc li thuyit sinh ddng bing each sd dyng d e phucftig phap day hpc nhU: Thdo luan nhdm, semina, lam bai tdp Idn Ben canh dd, bdi S0129-THANG6/2016 • 7 MS THUC TIEN GIAO cue _ trd ldi d c elu hdi: Ai Id ngddi ed uy tin ldp, dupc ban bf yfu m I n , khdng yfu men? Tai sao? Riit ket ludn? " Bdi tap rin luyin KN ttf chO cdm xuc, hdnh vi: Cho gilo sinh thIo luan: Khi tde gi|n chdng ta thudng cd nhdng hanh ddng nhu t h i ndo? Kit qud thIo luan; Luc ndng gidn thd that manh, hit vdo that sdu it nhat lin, lly tay vudt ngyc vd lam diu ecJn bye tdc t d hdi:'Ndng 4.3 Gido viin thiit kibdi tap phong phu, da dgng giln hau qua se sao?" phu hgp vdi ddi tugng vd hogt ddng glao tiep Trong bdi tap ndy, GV nfn di tdng e l nhin gido sinh Mucdieh:Tao difu kiln di giao sinh dupc chd ddng chia sf kinh nghiim bdn t h i n v l vile kilm ehe duoc vd lya chpn npi dung boat ddng theo loai KN mudn ddpc khdng kilm che dupe elm xdc tde gian eda minh; cdc hinh Ddp dng ddpc d c ndng lye hifn ed eda giao em cho biet d c em dd rdt ddpc bai hpc kinh nghiem sinh, kich thfch tinh tich eye, ehii dpng tham gia hoat gi t d nhdng vifc dd ddng cda ede em, qua dd vdn kiln thdc cung nhU KN - Bdi tap rin luyen KN thdnh lap mdi quan hi giao t i l p dupe hinh thinh giao tiip: Tap nd mdt ny eudi t h i n thifn trUdc tilp Cdch tiin hdnh: GV giao nhilm vu yiu ciu gido xdc vdi mdt dd Cho SV thdc hdnh bdi tdp ndy khoing sinh gidi quyet GV giao nhiem vu thdng qua yfu d u tuan, sau dd yfu d u giao sinh bio d o kit qud v l tdc gili quylt tlnh hudng ey the Yeu d u gilo sinh xdc dinh dung eiia ny eUdi thdn thifn eiia minh ddi vdi ddi tupng d c ndi dung theo quy trinh hinh thdnh KN giao tilp: giao tilp Xlc ^inh myc dfch eda boat ddng giao tilp; Huy ddng - Bdi tdp rin luyen KN ttf kiim tra ngUdi khdc Yiu d u tri thdc va t i l m nang vdn ed cua bdn thin; LUa chon gido sinh chia s l kinh nghifm v l vile dinh gia ngudi phdong t i l n giao tilp; Thi hiln hdnh vi giao tilp; Hudng mdi cda minh d l xem nhdn c^nb ban dlu cda cdc em d i n gilo sinh xly dyng tlnh hudng vd gidi quylt tinh v l ngddi khde chfnh xlc d i n mde dp ndo Sau dd GVvd hudng: lUu j^ tlnh hudng tieh eye vd nhdng tinh hudng gilo sinh eung phan tich xem li tai lai ed kit khdng tieh cue q u i dd Oilu ndy ed y nghTa rit quan trpng mli Ddt nhilm vy hpe tap cho giao smh dim bdo tinh tu trudng giao t i l p cda minh: giao tiep vdi ddng nghilp., nhiln gan liln vdi cudc sdng thyc hdng ngdy cda ede em, GV khing djnh n i n t i p thdi quen khdng nhdn xet v l phdn Inh ddpc ede mdi quan hf da dang, phong phii hay khing djnh bat ed dilu gl v l ngddi khde chua d eiia xa hdi.Tinh hudng tao kich thich dupe tinh tieh dd thdng tin, trude nhdng ldi ndi khd nghe khdng nen eye cda gido sinh, khdng gd bd, khdng mang tinh dp dat phin dng ma hdy suy xet kT trude cd tdc ddng vao dii GV phdi ndm dddc vdn hilu biet, KN hifn cd cua ldp ndi tuong giao tilp chung vd tdng gido sinh ndi rifng - Bdi tap ren luyin KN ehu dgng, diiu khiin qud trinh 4.4 TS chtfc cho gido sinh thUc hdnh nhtfng bai giao tiep: Yiu elu gido sinh thdng bdo cho c l ldp biet tdp deren luyen kinang giao tiep mdt thdng bdo mdi cda trUdng d l cung thye hifn GV Mue tieu: Gidp SV hinh thdnh, rfn luyen ddpc mdt cd t h i tiln hlnh nhdng budi sinh boat Idp; chdo sd KNGT Cd b i n ed dau tuan Ndi dung: GV phin tfch v l rdt kinh nghifm Yiu d u mdt - KN djnh bdcftig giao tilp; gido sinh bat ki ddng vai Idp trudng hole bi thuchi dodn - KN ty chCi d m xdc, hdnh vi; dilu khiln budi sinh boat Idp hay sinh hoat chl dodn - KN thdnh lap moi quan hf giao tiep; - KN ty kilm c h l kilm tra ngUdi khde; GV d n dua nhdng bdi tdp gili quylt tinh hudng - KN chd ddng dieu khiln q u i trinh giao tilp; su pham de van dyng nhdng KN tr^n vdo nhdng ddi - KN dien dat ngdn ngd ey t h i , d l hieu tuang hodc hoat dpng giao tiep ey thi Trong de tdi ndy Cdch thuc hiin: chiing tdi dua mdt sd tinh hudng sU pham v l ede hoat - Bdi tdp rin luyin KN dinh hudng giao tiip: ddng eungc nhU ddi tUpng giao tiep mdi trudng + Bdi tdp 1: Cho gido sinh quan sdt mdt doan clip SUpham nhu sau: v l boat ddng ddn trf d Idp hpc mdi (3 phdt), sau GV cd the sip xIp, bd tri thdi gian hpp li cho gido dya vao nit mat, ed chi, hdnh vi, ldi ndi ciia trf, GV, phu huynh hpe sinh; tap doln vf trang thdi d m xiic cda sinh t f p xd li tlnh hudng su pham (gil dinh vd thyc tl) nhdn v i t (vui - buon, sp hii - an tam; lo ling ) Cho gido Can phdn tieh ede dd kifn, yeu elu giao sinh van dung sinh nhdn vdt clip edm (tat dm thanh); yiu d u gido cle KNGT d l dua d c h gill quyet tdi Uu va tiln hdnh sinh phdn doln tdm trang nhin vat thdng qua cd chi, xd li tinh hudng theo dung quy trinh gilng cda thiy, moi don vj kiln thdc phli cd nhdng vi dy cy t h i , sinh ddng, thd vj t d cudc sdng - Dau t d de cd giao dn difn t d tdt Trong vifc soan gido dn diln td, GV nfn long ghfp doan phim, hinh dnh de minh hoa cho kien thdc KNGT GV chpn nhdng doan phim, nhdng bli t i p cy the dd II: hlnh vl giao t i l p eiia ed vdi trf, vdi ddng nghiep, kieu cddi; ngdn ngd eCia gipng ndi, nft mat cd chl, difu bd cda nhin vat dilu bd -I- Bdi tdp 2: Cho giao sinh dp gid d mdt Idp hoc hay budi sinh boat tap the Yiu d u gilo sinh quan sit kT vd 78 •KHOAHQCGUDDUC 4.S To chtfc cdc hogt ddng dgy hgc tich etfc gdp phdn rin luyin kindng giao tiip Muc tiiu: Bifn phdp ndy gidp tao mdt mdi trudng THUC TIEN GIAO OUC " ^ thudn Ipi de SV thye hdnh KNGT (Vd/dung:Trong gilng day, GVsddyngdc phuang phdp d^y hpc nhU: thdo tuan nhdm, semina, dam thoai td chdc boat ddng day hpc theo hudng phit huy tinh tfch cdccda giao sinh Cdch r/j(/e/win: - Td chdc day hpc bing phdong phip hoat ddng theo nhdm.To chdc Idp hpe boat ddng theo nhdm nhd td2 din thinh vien cd trinh dd khdc d l xay dyng tlnh hudng va the hifn KNGT vdi d e ddi tupng v l boat ddng giao tilp Cle thdnh viln cd the ddm nhin nhdng vai khdc nhu nhdm trudng (dilu khiln chung), thu ki (ghi chf p, tdm tat, biln t i p ^ kiln), ngudi dilu phdi (theo ddi thcri gian eho ed nhdm), ngudi bdo cdo (thay mat nhdm bdo cdo kit qul} ylu d u mdi thdnh viln nhdm dpc ldp thyc hifn nhifm vu eda minh v l eCing hpp tde vdi ngudi khdc de gili quylt nhifm vy ehung Cdc thdnh viln phli theo ddi y kiln, thai dd eda nhdng thdnh vifn khdc, td dd ren KN quan sat, ling nghe, dien dat ngdn ngd vd hlnh tinh than doan kit, - Sd dung phuong phap dam thoai day hpc: T^o dieu kifn cho gido sinh ren luyfn KN nghe ddi tupng giao tiep, KN dien dat cu t h i d l hieu Ket luan Qua nghiin edu li iuan vd thuc tien cudc song, chiing tdi thay KNGTSP rat d n thilt vdi sinh vifn nglnh Giao due Mam non ndi ehung vd gilo sinh TrUdng Trung elp Supham Mau gido- Nhd trf ndi rif ng Vi vdy d n phai ed chuang trinh ren luyen KNGTSP ddng dan, thudng xuyfn, khoa hpe vd hop li eho gido sinh Trudng Trung cap Su pham Mau gilo - Nhd trf Ha Ndi TAILIIUTHAMKHAO [1] Nguyen NhU'f' (ehCi bifn), (1999), DglTtfdiin Tiing Viet, NXB Van hda -Thdng t i n , Hd NpL [2] Ngd Cdng Holn, (1995), Giao tiip vd tfng xtf ctfa ed gido vdi tri, NXB Oai hpe Su pham Hd Ndi [3] Hodng Anh - Nguyen Thac, (1991), Luyin giao tiip sUphgm, NXB Oai hpe Su pham HI Ndi [41 Le Xuan Hong, Mgt so vdn di vigiao tiip vd giao tiipsUphgm hogt ddng ctfa gido viin Mdm non NXB Gido due Ha Npi [5] L l Xudn Hdng, (2000), Nhtfng kindng sUphgm mdm non, NXB Gido dye Vift Nam, HI Ndi [6].Nguyen Xudn Vinh, (1998), Stf thong minh tfng xtf SUphgm NXB Thanh niln MEASURES TO DEVELOP PEDAGOGICAL COMMUNICATION SKILL FOR STUDENT AT THE HANOI CHILDCAREKINDERGARTEN TEACHERS'TRAINING SCHOOL Nguyen Thi Huyen Hanoi childcare-kindergarten teachers' training college Abstract: Pedagogical communication skiH is the most important skiltfor kindergarten teachersto satisfy the social needs However, this skiH was stiH limited in future teachers, although school board paid attention to for students in the pedagoglcaltrainingprocess.Therewere many reasons, mainly due to inappropriate process to practice right pedagogical communication skilL The article refers to measures to develop pedagogical communication sklH for student atthe Hanoi childcare-kindergarten teachers'training schooi Keywords: Skill; Pedagogical communication skill, pedagogical students; childcare-kindergarten teachers' training schooi Stfl2a-THANG6/2016*79 ... kl nang giao tiep sU pham cho giao sinh Trudng Trung cap SU pham Mau giao - Nhi tre Ha Npi 4.1 Hinh nhdn thtfc vi tdm quan trgng ctfa viic rin luyin kindng giao tiip Muc tiiu: Gliip giao sinh nhan... dgng, diiu khiin qud trinh 4.4 TS chtfc cho gido sinh thUc hdnh nhtfng bai giao tiep: Yiu elu gido sinh thdng bdo cho c l ldp biet tdp deren luyen kinang giao tiep mdt thdng bdo mdi cda trUdng... thuyit vi giao tiip cho gido slab hieu qud Muctiiu: Nham gidp gilo sinh duae ITnh hdi tri thdc ve giao tiep hilu q u i nhat - Xac djnh muc dich, yeu d u - Cung d p cdc thdng tin can thiet cho vile