Do liTG^ng sir thoa man cua ngu'di lao dong doi vdi to chu'c tai Cong ty TNHH Long Sinh LE H6NG LAM* Tom tat Bdi viit phdn tich thoa mdn eda ngudi lao dgng dd'i vdi to chtic tgi Cdng ty TNHH Long Sinh Bang phuang phdp nghien ciiu dinh lugng, ldy mdu thudn tiin vdi 295 mdu khdo sdt cuoi cdng, tdc gia dd tim nhdn to', gom: Quan hi cdp trin - cdp dUdi; Su ddng cdm vdi nhSng vdn de cd nhdn; Tiin luong vd chi chinh sdch; Su thi hiin, phdt trien nghe nghiip; Triin vgng phdt trien Cdng ty; Hieu qud cdng tdc ddo tgo; Mdi trudng, diiu kiin ldm viic ed dnh hudng din sU thoa man ciia ngUdi lao dgng dd'i vdi to chtic tgi Cdng ty TNHH Long Sinh TiJf khoa: sU thoa mdn, ngudi lao ddng, Cdng ty Long Sinh Summary The article analyzes employee's satisfaction with Long Sinh Co., Ltd By quantitative research method with 295finalsamples, the author clarifies seven factors influencing their satisfaction, including Relationship between a superior and subordinate; Empathy with personal issues; Wages and remuneration policy; Promotion; Company prospects; Effectiveness of training; Working environment Keywords: satisfaction, employees Long Sinh Company GIOI THIEU tieh effe dd'i vdi cdng viec ciia td chffc Cdn Ivangevich, John M.; Mattenson, Michael T (1999), tiii sff tiioa man cdng viec Id thdi dd cua ngffdi vl cdng viec eua hg, nd la ke't qua cua sif cha'p nhdn cdng viec va mffe dd phil hdp nhd't giffa cd nhan cung nhff td chffc Nghien cffu cua Carolyn Wiley (1997) eho tha'y, ed 10 ye'u td' dpng vien dffdc md la bao gdm: (1) Sff danh gid diy du cac cdng viec da Idm; (2) Cam nhdn b6n phdn ca nhan dd'i vdi td ehffc; (3) Sif ddng cam vdi cd nhan ngffdi lao ddng; (4) Dam bdo viee lam; (5) Thu nhap cao; (6) Cdng vide tiiu vi; (7) Thdng tid'n va phdt trien td chtfc; (8) Trung tiianh ca nhdn ddi vdi edng nhdn vien; (9) Dieu CaSCJ LY THUYET VA M HINH NGHIEN CUD kidn lam vide tdt; vd (10) Ky ludt lam viec dung mffc Casdly thuyit Nghien cffff cua Trln Kim Dung Theo quan diem eua Harold Koontz, Cyril Odonnell (1999) da chi nhdm yeu td chinh & Heinz Weihrich (1999), sff thda man la stf toai dd'n sff hai long chung cua nhan vidn doi nguydn dieu mong mdi dtfdc ddp ffng Theo James vdi doanh nghiep: (1) Cdng vide; (2) Cd L Price, Charles W Mueller (1986) dffa dinh nghia, hdi dao tao, thang tid'n; (3) Mdi tnfdng, sff thda man la mffc do, md nhan vidn ed nhffng cam xuc khdng ldm vide; vd (4) Thu nh|p Hidn nay, ddi vdi cdc doanh nghiep, vide nghidn cffu dd thda man ciia ngffdi lao ddng dffdc xem la quan ttpng, nham tri sff dn dinh cua bd mdy nhdn Iffc Nd'u ngffdi lao ddng ba't man, hp khdng the cd thai tich cffc ttong cdng viec, tham chi cdn rdi bo td chffe Chdy mdu chat xam, hay nhay vide, la mpt ttong nhffiig vd'n dd dau diu cua cac doanh nghidp ndi ehung va Cdng ty TNELH Long Sinh ndi ridng giai doan hien nay, Bdi vid't ndy da khao sat thffc le' de tim eae nhdn td' anh htfdng de'n sff thoa man cua ngtfdi lao ddng Idm viec Cdng ty TNHH Long Sinh, Khu Cdng nghiep Sudi Dau tai tinh Khdnh Hda Tffdo, dffa mdt sd kid'n nghi, giai phdp de ndng eao dd thoa man cua ngffdi lao ddng Cdng ly, nham giff chan ngffdi lao ddng gioi ' ThS., Tru'dng Dai hoc Mha Trang I Email: honglamts@gmaiLcom Ngdy nhdn bdi: 27/08/2017; Ngdy phdn bien: 11/10/2017; Ngdy duy^i ddng: 18/10/2017 Trong nghidn cffff Pham Thi Ngpc HiMH: HO HIMH NGHIEN CtfO DE X U A T (2007), da dd xua't ed 11 nhan to' anh htfdng ddn stf hai long eiia ngffdi lao ddng tai td chffc: (1) Mdi trtfdng, didu kien Idm vide; (2) Cam gide ldm chu stf vdt cua nhdn vidn; (3) Stf Iff thd hidn ban than ciia nhan vidn; (4) Tidn Iffdng va che dd chinh sdeh; (5) Cd hpi thang tien; (6) Sff danh gid day du cdc edng vide da ldm; (7) Tridn vpng vd sff phdt tridn cua Bifti didn; (8) Sff ddng cdm vdi nhffng va'n dd ca nhdn; (9) Md'i quan hd giffa d p trdn vdi cgfp dffdi; (10) Sff cdng bang dd'i xff; (11) Cdng tdc ddo tao Dffa vao eac mo hinh nghien cffu trffde ddy, tdc gia xdy dffng md hinh nghidn cffti nhff Hinh Phuangphdp nghiin cUu Nghien cffu ehinh thffc dffde thffe hidn bang phffdng phap dinh Iffdng, thdng BANG 1: PHAN TiCH KMO AMD BARTLETT qua phffdng phap liy mdu thuan tien, He so KMO (Kaiser-Meyer-Olkin) phdng van trffc tiep ngffdi lao ddng Dff Gid tn Chi - binh phifdng heu thu thdp tff tbdng 04/2016 den thang M6 hlnti ki^m tra cua Bartlett 06/2016 Sau do, dff lieu xff X^ bang phin Bactifdo mdm SPSS Sig.(Gia tri P-value) Thang dffdc diing de Iffdng mffe dd thda man nhdn vien la thang Ngu( Likert diem (cap dd thda man ciia nhan vien tang tff den 5, tff hoan toan khdng cau (>50%) Cde bidn quan sdt ddu co factor loading Idn ddng JJ den hoan todn ddng J') (Bdi viit nhit tff 50 trd Idn Phdn tieh EFA hoan tat vi da dat dd s& dung cdch viet sd thdp phdn theo tieu tin edy vd mattiidngke (Bdng 1), chudn qude li) Ke'l qua phan tich EFA, mdt sd' bien quan sdt bi loai VI khdng dat J' nghTa ve mat thdng ke Phan tich EFA KET Q U A VA THAO LU>?iN lan cudi cClngtiiangdo phin danh gia sff thda man nhan vien dtfdc nit lai phan khac vdi 30 bid'n Ddnh gid thang bang hi sd'tin c4y quan sdt, gdm: (1) Md'i quan hd cd'p trdn - cd'p (Quanhe): Cronbach's Alpha (2) Sff ddng cdm vdi nhffng vd'n de cd nhdn (Dongcam): Cdc thang dffdc ddnh gia thdng qua (3) Tien Iffdng va che'dd chinh sdch (Thunbap); (4) Mdi he sd tin cay Cronbach's Alpha de loai trffdng, dieu kien lam viec (Dieukien); (5) Sff thd hidn, cdc bien rdc trffde, cac bien cd he sdlffdng phdt ttien nghd nghidp (Thehien); (6) Trien vpng phdt quan bien tdng nhd hdn 0.3 se bi loai vd trien Cdng ly (Trienvong); (7) Cam nhan bon phan ca tieu chuan chpn thang nd ed dp tin nhdn ddi vdi to chffc (Camnhan); (8) Hieu qua cdng cdy Alpha tff 0.6 tid len la cd the sff dung ldc ddo tao (Daolao) va (9) Thdeh thffc efla edng vide dffdc tnt&ng hdp khdi nidm dang (Thachthuc) (Bang 2) nghidn cffu la mdi hoac mdi ddi vdi ngffdi Ddnh gid lgi thang bang hi so tin cdy ttd ldi ttong bdi cdnh nghidn effu Ket qud Cronbach's Alpha danh gid dd tin cay tiiang Cronbach's Cac thang mdi deu cd he so Cronbach's Alpha Alpha ciia cdc phin Iffdng stf thod >.60, cdc hd so' tffdng quan bid'n - tdng eua ede bid'n man cua edn bd nhan vien Cdng ly TNHH lffdng phan >.30, he sd' Alpha neu loai Long Sinh sau phdn tieh dd dn cay bo bid'n eiia cdc bid'n ddu nhd hdn hd so' Cronbach's Cronbach's Alpha cd 11 bien bi loai Cac Alpha Nhff vay, cdc ihang deu ddm bao dp tin bien edn Iai dffdc dung dd phdn tfch EFA cdy vd mat thd'ng kd (Bang 3) Phdn tich nhdn to khdm phd (EFA) Xem xet ma trgn hi so tiding quan (r) Sau nhieu Ian phdn tieh EFA, cudi Kd't qua thd'ng kd eho tha'y, giffa cac thang Iffdng cung, ta cd eigenvalue la 1.062 vd phffdng sff thda man cua nhan vien md hinh nghidn cffu sai ttich dffde la 69,997% vdi chi sd KMO khdng ed md'i tffdng quan tuyen tinh vdi nhau, Nhff la 807 Nhff vdy, viec phdn tieh nhdn td vay, se khdng xua't hien da cdng tuyd'n phdn tich la thich hdp va phffdng sai trich dat ydu hdi quy V and Forecast Revie 43 807 4078 816 435 000 :: KET Q a A EFA CCIA THAMG DO CAC THANH PHAM Sif THOA JVIAN N H A M VIEN V d l TO CHCfC T COMG TY LONG SINH Bi^nquaAsfit Nftlduns Kf faieu Toi ton cap tren vl ho c6 nhi^u 785 v40 kinh nghifim v41 Toi ton trang cap tten vl ho riit c6 nSns li/C 0.738 Toi ihay cap tren doi xiJ cong bSng vdi 0.674 v48 moi ngifcfi lao dong Cap tren tin toi lam du'cic vide giao 0.625 v39 viec cho t6i 609 Cap Iren doi xtf v6i toi mot each ton v36 608 v51 Toi luon nhan du'Oc su' dd't xii' cong bang v42 Toi ra't hai ]6ng vdi cap tren cua toi 0.572 Toi cam thay thoa man ca viec cong ty v33 lan vige gia dinh Toi cam thay thang b^ng giCfa cong vi^c v32 v^ gia dinh Khoi lu'cfng cong viec giao cho toi kh6ng v34 qud tai To chiic ehung toi dong cam vdi nhfltig v35 van de c& nhan Toi du'dc trd lUdng tu'dng xiJng vdi cong vl3 viec toi dang lam Lifdng toi dudc tra khong thua k^m cong v[4 viec tu'dng tir ndi khic Toi hai 16ng v6i tS'i cS cdc khodn trd cap vl6 cua ldi Viec nang tu'dng, thing tien c6ng bang, v50 minh bach Ndi toi lam viec sach se v3 v4 Ndi toi lam vi6c dam bao an todn Ndi toi Urn viec tien nghi v5 LSm viec t6't, t6i difdc cSp tren danh gid, v24 khen thuSng kip thdi Toi CO thi neu quan diemriSngma vlO khfing sd bl trii ddp Tai cong ly, nhiftig ngiTSi c6 chinh kien vll luon du'dc coi Cap tren quan tam de'n sir phdt tnd'n nghi vl7 nghiep cua toi Cong ty rat hieu nhu cau khach hang v30 Nhu c^u khdch hdng du'dc cong ty coi v31 Irons hang ddu v6 Toi hieu ro muc lieu chung cua cong ty T6i bie't dUdc mife dting gdp ci3a c5ng v8 viec toi dang lam Sau dao Iao, trinh dp nhan thu'c cua toi v54 lot hdn nhieu v55 Sau ddo tao, toi ldm viec tot hdn v22 Vdi [6i, cong viec la phan ihtTdng C5ng ty ra't coi in tidu chud'n v29 cha't tu'dng cao Eigenvalues 7.492 Phirons sai trich 13.879 Yfiiittf S -a 91 0.854 0.793 0,657 0.583 0.845 0.81 663 0,538 0.78! 0.732 0,644 0,575 0,789 0.758 0.659 0,870 0,828 0.838 0,766 0.841 0,818 823 0.544 892 2.325 1.853 1.570 1.407 1.293 1.105 1.062 064 8.553 7.688 7.592 6.698 5.909 5.788 4.8M Ngiidn- Tinh todin cua tac gM Ben canh dd, ke't qua phan tich eung cho tha'y, mffc tffdng quan tuydn tinh giffa tiftig thang trdn vdi thang sff thoa man ciia can bp cdng nhan vidn, dd mdi quan he tffdng quan cao nha't la giffa thang "Quan h e ca'p tren - cd'p dffdi" vdi "Sff thda mdn nhan vien" cd r = 569 AA Ddnh gid dg phd hgp caa mo hinl\ hoi gay tuye'n tinh bgi M d hinh hdi quy bgi dffdc xem cd dang: Thoaman = pO + pi *Quanhi + ji2*Dongcam + p3*Thunhaf + p4*Dieukien + ps^Thehien + P6*Trienvong + P7*Camnhan + p8*Daotao + p9*Thaehthuc Kd't qua phdn tich hdi quy tuydn tinh lan thff nhd't cho bie't he sd hdi quy ehuan hda eiia phffdng trinh ed the tha'y, cdc gid tri Beta deu khde 0, de xac dinh dffdc mffc dp quan trpng ciaa cdc yd'u td' tham dff vdo sff thoa man effa can bp edng nhdn vidn, cd thd chpn Ipc thdnh nhdm sau: + Nhffng gid tri Beta khdc cd y nghTa thdng kd (kidm dinh phia, p < 0.05), kd't qua ed 07 yen td dffdc ghi nhdn + Nhffng gid tri Beta khde khdng cd y nghia thdng kd (kidm dinh phia, p>0.05) gdm: Camnhan (p=.015); Thachthuc (P=-.055) Nhffng nhan tdnay khdng dffdc lffa chpn la yeu to quyet dinh dan de'n sff thoa man cua can bd cdng nhan vien ve mat ly luan thd'ng kd Nhff vay, nhffng yd'u to' dffdc giff lai md hinh gdm: Quanhe, Dongcam, Thunhap, Dieukien, Thehien, Trienvong va Daotao Ta co md hinh hdi quy mdi nhff sau: Thoaman p'I*Quanhe + P'2*Dongcam + P'3*Thunhap + p'4*Dieukien + p'5*Thehien + P'6*Trienvong + p'7*Daotao Kd't qud hdi quy cud'i ciing (lan thff hai) dffdc tdm tat d Bang Ket qua Bang eho tha'y, he sd xdc dinh hieu ehinb Adjusted R-Square Id 0.608, nghTa la ea 07 bid'n sd trdn gdp phan giai thich 60.8% sff khdc bidt eua mffe dp thoa man eua ngffdi lao ddng dffde quan sdt do'i vdi to ehffe tai Cdng ty Theo ket qua Bang 5, kidm dinh F cd gia tn Id 66.213 vdi Sig._= ,000(a), chffng td md Mnh hdi quy tuyd'n tinh bdi la phu hdp vdi tap dff lidu va cd thd sff dung dffdc Td't ea cdc gid tri VIF deu < Nhff vay, hidn tffdng da cpng tuye'n giffa cac bien dpc lap anh hffdng khdng ddng ke dd'n md hinh Dai Iffdng thdng ke Durbin-Watson (d) = 1.876 g^n bang 2, nen ede phan dff mlu khdng cd tff tffdng quan vdi (Bdng 4) Tff ke't qua trdn, phffdng trinh thd hien sff thda mdn eua ngffdi lao dpng tai cdng ty Long Sinh dff dodn theo td^t ea ede bien dpc lap la: Thoaman 0.569*Quanhe + 0.353-^Dongcam \- 0.251 ""Thunhap + 0.201 ""Thehien + O.I76*Trienvong + O.I64*Daotao + 0.088*Dieukien Ecnnnmv and Forecasi Review B A M G 3: CRONBACH'S ALPHA CQA CAC T H A N H PHAN THAMG DO S(j T H A MAM MHAN VIEN VSl TO CHCfC T^l COMG TY TNHH LONG SINH BiS'n quan sat | lUtftig quan bi^n - t^ng | Alpha a^v lo^i bid'n Ouan h$ cfi'p trdn - cS'p difdi 6582 8309 V36 8371 V39 6169 V40 6883 8268 8320 V41 652] 8417 V42 ,5811 6673 8293 V48 4987 8546 V51 Alpha = 8563 Stf dSng cam vdi nhBng vdTn dl ca nhSn V32 6442 7789 7519 V33 7004 6355 7828 V34 6093 7943 V35 Alpha = 8233 Tiln Itfdng va che chinh sach 6794 7519 V13 6997 7396 V14 7732 6258 V16 8011 VSO 5594 Alpha = 8151 M6i trtfdrng, dilu kidn lam vi^c 5126 ,6175 V3 5997 V4 5498 5050 6191 V5 V24 Alpha = 6944 Stf th^ hidn phat trien nghi nghidp 5156 6885 VIO 6409 5342 Vll 5216 6833 V17 Alphas 7312 Triln vpng phat trien Cflng tv 5080 5777 V30 4201 5777 V31 Alpha = 7302 Cam nhSn bd'n phfin ca nhdn dcTi vdi to chifc 4953 V6 4953 V8 Alpha = 6623 Hi^u qua cdng tac dao tao 5163 V54 5163 V55 Alpha = 6792 Thach thffc cua cflng vide 3601 V22 3601 V29 Alpha = -6657 KET LUAN VA KIEN NGH! Ket qua nghidn ed^i cho tha'y, nhan td Quan he cd'p trdn - ca'p dffdi la quan trpng nha't, tae ddng ldn nhat ddn sff thda man eua nhan vien, nhdn to' Sff ddng cam vdi nhffng va'n de cd nhdn mang Iai sff thda man, nhan td Tien Iffdng vd che' chinh sdch dffde ngffdi 45 ThU ba, ddi vdi nhdn td Tiin luang \ chi chinh sdch Cdng ty can xem xi lai vide cbi tra tidn Iffdng, phu c^p, chir sdch nang Iffdng hpp ly hdn Ddng thfi 66.213 000(3) 25 938 Hoi quy 181569 can Iffu y nhdn vidn ludn so s5r 392 287 Phan dtf 112.431 mffe Iffdng dffde tra vdi ndi khac ThU tu, ddi vdi nhdn id Su the htl Td'ng so' 294.000 294 phdt triin nghe nghiip Nhd qudn ly ne ghi nhan ve nhiftig chinh kidn ed nh§ Du bdo: ( Hdng soh Daotao, Trienvong, Thehien, Dieukien, Thunhap Dongcam, cua nhan vien, quan tdm vd tao didu kie Quanhe nhieu bdn nffa de nhan vien bay td qua b Bien phu thuQc: Thoainan diem y kid'n ridng, ma khdng bi tru dap ThU ndm, ddi vdi nhdn id Triin \on Iao ddng quan tam, cdc nhdn to' Sff the hien, phdt trien phdt trien Cdng ty Ngffcfi lao ddng ri nghe nghiep, Tnen vpng phdt trien Cdng ty, Hidu qud quan tam dd'n vide nay, Cdng ty can c cdng tac dao tao anh hffdng vd Mdi trffdng, dieu kidn ehien Iffdc phdt trien nham dam bao j phdt trien ben viing, ngffdi lao ddng s lam vide anh hffdng den sff thda mdn it nhi't Tff ke't qua nghien cffff, tde gia dffa mdt sd kien yen tam va hanh didn tff hdo vi Cdng I minh cd Ihffdng hieu, vi tri tren thi trtfdi nghi nhff sau: Thti nhdt, ddi vdi nhdn td Mdi quan hi cdp - cdp nffde vd qud'c te Tff dd, gia tang s dudi LffC Iffdng tai Cong ty phin ldn Id lao ddng phd thda man va gan kd't vdi to ehffc ThU sdu, ddi vdi nhdn td Hieu qu thdng, trinh dd hpc van tha'p, nhffng hp vdn quan tam nhieu yeu to, dac biet thdi dd, cdch cff xff cua nha quan edng tde ddo tao Cdng ty ndn thtffli 1^ ddi vdl hp nhff the nao Cac nha qudn ly phai ludn xuydn dao tao, hua'n luyen de nang ca ludn tdn trpng, tin tffdng, cdng bang vdi nhdn vidn dii tay nghd didu anh hffdng tich ci hp hoc va'n ho chffa cao, dieu se gia tang sff hdi ddn sff hai long ciia hp Thti bdy, dd'i vdi Mdi trudng diiu kii long cua hp tai Cdng ty ThU hai, ddi vdi nhdn tdSu dong cdm vdi vdn de cd ldm viic Cdng ty nen ve sinh ndi lai nhdn Cdng ty nen sap xep ca lam viec, khdi Iffdng viec sach se hdn, sap xep thie't bi ma cdng vide giao cho hp hdp ly hdn de iao dpng ed thdi mdc khoa hpc hdn, ndn khen thffdng Xi gian quan tam dd'n gia dinh, nha't la nhiJtig lao dong ed thdi eho nhdn vidn hp giff ve siii nho Ngoai ra, lanh dao Cdng ty nen thdm hdi ehia tri didu kidn ldm viec td't Cdng i se hp gap nhffng ehuydn vui, hay ndi budn can CO chinh sdch ddng vien kip ihdi he ve van de nay.G eude sd'ng gia dinh BANG 5: PHCfdNG SAI - ANOVA(B) Mfihinh Tdng binh phu'dng Bdc tu Mean Square Ki^mdinhF TAILIEU THAMKHAO Sig, _ _ Hoang Trpng, Chu Nguyen Mdng Ngpc (2005) Phdn lieh dU lieu nghiin etiu vdi SPSS, Ni Thdng kd Trin Kim Dung (1999) Ddnh gid trtnh qudn tri ngudn nhdn luc cdc doanh nghit dulich TP Ho Chi Minh, Hdi thao ve Phdtti-idnngudn nhan Iffc - KX-OS-ll tai TP Hd Chi Mil 22/03/2003 Pham Thi Ngpc (2007) Ddnh gid mUc thoa mdn cua cdn bg cdng nhdn vien vdi tdchiS'ci Bim diin tinh Ldm Dong, Ludn van thae sy, Trffdng Dai hpc Kinh te TP Ho Chi Mmh Harold Koontz, Cyril Odonnell & Hemz Weihrich (1999) Essentials of Management, N; Khoa hpc - Ky thuat, Ngffcfi dieh: Vu Thie'u, Nguyen Manh Quan & Nguydn Dang Dau Carolyn Wiley (1997) What modvates employees according to over 40 years of motivate surveys International Journal of Manpower, 18 (3), 263-281, Publisher: MCB UP Ltd 6.\vangev\ch,iohnM.;Manenson,M\chaeXT{X999) Organizational Behavior and Managemei Editorial Irwin/Me Graw - Hill James L Price, Charles W Mueller (1986) Handbook of organizational measureme Publisher: Marshfield, Mass, Pitman J Stacy Adams (1965), Inequity in Social Exchanges in L Berkowitz, ed., Anvances Experientail Social Psycholog, New York: Academic Press Nunnally J (1978) Psychometric Theory, New York, McGraw - Hill 10 Peterson R (1994), A Meta-Analysis of Cronbach's Coefficient Alpha, Journal of Consun Research, ^o.IX Vo.2 AA ... giao 0.625 v39 viec cho t6i 609 Cap Iren doi xtf v6i toi mot each ton v36 608 v51 Toi luon nhan du'Oc su' dd't xii' cong bang v42 Toi ra't hai ]6ng vdi cap tren cua toi 0.572 Toi cam thay thoa... Carolyn Wiley (1997) What modvates employees according to over 40 years of motivate surveys International Journal of Manpower, 18 (3), 263-281, Publisher: MCB UP Ltd 6.vangevch,iohnM.;Manenson,MchaeXT{X999)... du'dc cong ty coi v31 Irons hang ddu v6 Toi hieu ro muc lieu chung cua cong ty T6i bie't dUdc mife dting gdp ci3a c5ng v8 viec toi dang lam Sau dao Iao, trinh dp nhan thu'c cua toi v54 lot hdn