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Tài liệu giảng dạy Tiếng Anh chuyên ngành Quản trị kinh doanh (Ngành/Nghề: Quản trị kinh doanh - Trình độ: Cao đẳng/Trung cấp) giúp người học: Hiểu và sử dụng được từ vựng Tiếng Anh chuyên ngành quản trị kinh doanh; trình bày được những nội dung cơ bản của ngành quản trị kinh doanh; giao tiếp được một số chủ đề cơ bản trong cuộc sống hằng ngày và chuyên ngành Quản trị Kinh doanh: phỏng vấn, hội họp, thảo luận;... Mời các bạn cùng tham khảo.
TẬP ĐỒN DỆT MAY VIỆT NAM TRƢỜNG CAO ĐẲNG CƠNG NGHỆ TP HCM TÀI LIỆU GIẢNG DẠY MÔN HỌC/MÔ ĐUN: TACN QUẢN TRỊ KINH DOANH NGÀNH/NGHỀ: QUẢN TRỊ KINH DOANH TRÌNH ĐỘ: CAO ĐẲNG/ TRUNG CẤP …………, năm 2019 TUYÊN BỐ BẢN QUYỀN Tài liệu thuộc loại tài liệu giảng dạy nội sử dụng nhà trường với mục đích làm tài liệu giảng dạy cho giảng viên sinh viên nên nguồn thơng tin tham khảo Mọi mục đích khác mang tính lệch lạc sử dụng với mục đích kinh doanh thiếu lành mạnh bị nghiêm cấm LỜI GIỚI THIỆU Tài liệu biên soạn theo chương trình đào tạo nghề môn tiếng Anh chuyên ngành Quản trị kinh doanh Trường cao đẳng cơng nghệ thành phố Hồ Chí Minh Tài liệu viết theo chủ đề liên quan đến ngành quản trị kinh doanh Cấu trúc tài liệu gồm Mỗi có phần: Conversation, Grammar, Reading comprehension Trong trình biên soạn, có nhiều cố gắng khơng tránh khỏi hạn chế thiếu sót định, Tổ mơn Ngoại ngữ mong nhận ý kiến đóng góp quý đọc giả để giáo trình ngày hoàn thiện Xin chân thành cảm ơn! TP HCM, ngày……tháng Tham gia biên soạn Chủ biên: Hoàng Thị Minh Nhựt Tập thể giảng viên tổ môn Ngoại ngữ năm 2019 CHƢƠNG TRÌNH MƠN HỌC Tên mơn học: TIẾNG ANH CHUYÊN NGÀNH Mã môn học: Thời gian thực môn học: 45 giờ; (Lý thuyết: 42 giờ; Thực hành, thí nghiệm, thảo luận, tập: giờ; Kiểm tra: giờ) I Vị trí, tính chất mơn học: - Vị trí: Mơn học đư c ph n b vào học k 4, sau môn học Tiếng Anh Tiếng Anh - Tính chất: Là môn học chuyên môn ngành, ngh II Mục tiêu môn học: Sau học xong môn học này, sinh viên đạt đư c: - V kiến thức: Hiểu sử dụng đư c t vựng Tiếng Anh chuyên ngành quản trị kinh doanh; Tr nh bày đư c nội dung c ngành quản trị kinh doanh - V kỹ năng: Giao tiếp đư c s chủ đ c s ng hàng ngày chuyên ngành Quản trị Kinh doanh: ph ng vấn, hội họp, thảo luận; ọc hiểu đư c tài liệu chuyên ngành, báo cáo, thư t ; Viết đư c email, thông báo; Dịch thuật đư c s vấn đ chuyên môn c - V lực tự chủ trách nhiệm: Nhận thức đư c ý nghĩa tầm quan trọng môn học; Rèn luyện kĩ nghe, nói, đọc, viết làm việc nhóm; + Rèn đư c tính tự tin, phư ng pháp học tư duy, phát huy tính tích cực, chủ động sáng tạo học tập III Nội dung môn học: Nội dung tổng quát ph n bổ thời gian: Thời gian (giờ) Thực hành, thí Số Tên chƣơng, mục Tổng Lý nghiệm, Kiểm TT số thuyết thảo tra luận, tập Unit 1: Management positions and 7 functions Unit 2: Office equipments 6 Unit 3: A visit to the works 6 Unit 4: The secretary‟s deparment 6 Achievement test 1 Unit 5: Advertisement and business 6 10 letter Unit 6: Discussion and report Achievement test Unit 7: Computerized office work Achievement test Cộng 45 42 Nội dung chi tiết: Unit 1: Management positions and functions Thời gian: Mục tiêu: Sau học xong này, sinh viên đạt đư c: - Nêu đư c vị trí quản lí doanh nghiệp; - Tr nh bày đư c chức năng, quy n hạn t ng vị trí quản lí; - Sử dụng đư c m u c u bị động c u giao tiếp thông dụng tiếp khách hàng; - ọc hiểu đư c tài liệu chuyên ngành dịch thuật đư c s vấn đ chuyên môn c Nội dung bài: 2.1 Conversation Thời gian: 2.1.1 Practice 2.1.2 Questions 2.2 Grammar Thời gian: 2.2.1 Passive 2.2.2 Receiving visitors 2.3 Reading comprehension Thời gian: 2.3.1 Practice 2.3.2 Self - study Unit 2: Office equipments Thời gian: Mục tiêu: Sau học xong này, sinh viên đạt đư c: - Nêu đư c máy móc, thiết bị c văn ph ng công ty c ng cách b trí thiết bị này; - Sử dụng đư c th tư ng lai đ n, c u u kiện loại s cụm t đ nghị, yêu cầu gi p đ đó; - ọc hiểu đư c tài liệu chuyên ngành dịch thuật đư c s vấn đ chuyên môn c Nội dung bài: 2.1 Conversation Thời gian: 2.1.1 Practice 2.1.2 Exercises 2.2 Grammar and structures Thời gian: 2.2.1 Simple future tense 2.2.2 Conditional sentence: Type 2.2.3 Useful expressions for help 2.3 Reading comprehension 2.3.1 Practice 2.3.2 Self - study Thời gian: Unit 3: A visit to the works Thời gian: Mục tiêu: Sau học xong này, sinh viên đạt đư c: - Giới thiệu đư c với đ i tác v ph ng chức năng, phận công ty; - Sử dụng đư c th hoàn thành, th khứ đ n; - ọc hiểu đư c tài liệu chuyên ngành dịch thuật đư c s vấn đ chuyên môn c Nội dung bài: 2.1 Conversation Thời gian: 2.1.1 Practice 2.1.2 Exercises 2.2 Grammar Thời gian: 2.2.1 The present perfect tense 2.2.2 The simple past tense 2.3 Reading comprehension Thời gian: 2.3.1 Practice 2.3.2 Self - study Unit 4: The secretary’s deparment Thời gian: Mục tiêu: Sau học xong này, sinh viên đạt đư c: - Nêu đư c vai tr , chức phận thư ký công ty; - Sử dụng đư c dạng c u h i: Yes-No Questions Wh-Questions; - ọc hiểu đư c tài liệu chuyên ngành dịch thuật đư c s vấn đ chuyên môn c Nội dung bài: 2.1 Conversation Thời gian: 2.1.1 Practice 2.1.2 Exercises 2.2 Grammar Thời gian: 2.2.1 Yes - No questions 2.2.2 Wh - questions 2.3 Reading comprehension Thời gian: 2.3.1 Practice 2.3.2 Self - study Achievement test Thời gian: Unit 5: Advertisement and business letter Thời gian: Mục tiêu: Sau học xong này, sinh viên đạt đư c: - Tr nh bày đư c vai tr cách thức tổ chức tiếp thị, quảng cáo công ty; - Viết đư c thư thư ng mại trả lời thư khách hàng, đ i tác; - Sử dụng đư c th tư ng lai đ n, m u c u đ nghị cách trả lời; - ọc hiểu đư c tài liệu chuyên ngành dịch thuật đư c s vấn đ chuyên môn c Nội dung bài: 2.1 Conversation Thời gian: 2.1.1 Practice 2.1.2 Exercises 2.2 Grammar Thời gian: 2.2.1 Future simple 2.2.2 Making and answering requests 2.3 Reading comprehension Thời gian: 2.3.1 Practice 2.3.2 Self - study Unit 6: Discussion and report Thời gian: Mục tiêu: Sau học xong này, sinh viên đạt đư c: - Tổ chức đư c buổi thảo luận viết báo cáo; - Sử dụng đư c th tiếp di n, cụm t di n đạt ý kiến cá nh n, đồng ý không đồng ý; - ọc hiểu đư c tài liệu chuyên ngành dịch thuật đư c s vấn đ chuyên môn c Nội dung bài: 2.1 Conversation Thời gian: 2.1.1 Practice 2.1.2 Exercises 2.2 Grammar Thời gian: 2.2.1 Present continuous 2.2.2 Expressing opinions, agreeing, and disagreeing 2.3 Reading comprehension Thời gian: 2.3.1 Practice 2.3.2 Self - study Achievement test Thời gian: Unit 7: Computerized office work Thời gian: Mục tiêu: Sau học xong này, sinh viên đạt đư c: - Giới thiệu đư c cơng việc đ đư c tin học hóa cơng ty; - Sử dụng đư c th tư ng lai đ n cách d ng "will") cụm t di n tả ý kiến, đồng ý không đồng ý tiếp theo); ọc hiểu đư c tài liệu chuyên ngành dịch thuật đư c s vấn đ chuyên môn c Nội dung bài: 2.1 Conversation 2.1.1 Practice 2.1.2 Questions 2.2 Grammar 2.2.1 Expressing opinions, agreeing and disagreeing (cont.) 2.2.2 The use of Will 2.3 Reading comprehension 2.3.1 Practice 2.3.2 Self - study Achievement test Thời gian: - IV Điều kiện thực mơn học: Phịng học chun mơn: phịng học lý thuyết Trang thiết bị máy móc: máy tính, máy chiếu /ti vi, loa, micro, phấn, bảng Học liệu, dụng cụ, nguyên vật liệu: giáo tr nh, tài liệu tham khảo, video clips, t điển chuyên ngành Các u kiện khác: thư viện, websites V Nội dung phƣơng pháp đánh giá: Nội dung: - Kiến thức: ánh giá thông qua kiểm tra thường xuyên; định k ; thi kết th c môn học, sinh viên cần đạt yêu cầu sau: T vựng v quản lý doanh nghiệp, máy móc, thiết bị c văn ph ng công ty, tiếp thị, quảng cáo công ty; Viết đư c thư thư ng mại trả lời thư khách hàng, đ i tác; Sử dụng đư c th tư ng lai đ n, m u c u đ nghị cách trả lời; Sử dụng đư c th tiếp di n, cụm t di n đạt ý kiến cá nh n, đồng ý không đồng ý - Kỹ năng: Dịch thuật tài liệu chuyên ngành quản trị kinh doanh thể qua đọc hiểu; Khả tự học nghiên cứu tài liệu - Năng lực tự chủ trách nhiệm: ánh giá tr nh học tập cần đạt yêu cầu sau: Chấp hành nội qui, qui chế nhà trường; Chuẩn bị đầy đủ tài liệu hoc tập; Chuẩn bị đầy đủ nội dung tự học, tự nghiên cứu; Tham gia đầy đủ thời lư ng mơn học, tích cực học Phư ng pháp: Các kiến thức kỹ đư c đánh giá qua nội dung tự nghiên cứu, ý thức thực môn học, kiểm tra thường xuyên, kiểm tra định k kiểm tra kết th c môn học: - iểm môn học bao gồm điểm trung b nh điểm kiểm tra: tự nghiên cứu, điểm kiểm tra thường xuyên, kiểm tra định k có trọng s 0,4 điểm thi kết th c mơn học có trọng s 0,6; - iểm trung b nh điểm kiểm tra trung b nh cộng điểm kiểm tra thường xuyên, kiểm tra định k tự nghiên cứu theo hệ s t ng loại điểm Trong đó, điểm kiểm tra thường xuyên điểm tự nghiên cứu đư c tính hệ s 1, điểm kiểm tra định k tính hệ s 2; - Hình thức thi: trắc nghiệm online 45 ph t đư c thông báo vào đầu học k ) VI Hƣớng dẫn thực môn học: Phạm vi áp dụng môn học: Chư ng tr nh môn học Tiếng Anh chuyên ngành sử dụng để giảng dạy cho sinh viên tr nh độ cao đẳng Hướng d n v phư ng pháp giảng dạy, học tập môn học: - i với giảng viên: y môn học gắn li n với thực tế ngh quản trị kinh doanh, v giảng viên nên kết h p nhi u phư ng pháp thuyết tr nh, đàm thoại, giảng giải, nêu vấn đ , vấn đáp, thảo luận đóng vai hội thoại; Trước giảng dạy, giảng viên cần vào nội dung t ng học để chuẩn bị đầy đủ u kiện cần thiết nhằm đảm bảo chất lư ng giảng dạy; Nên hướng d n tập tự nghiên cứu mang tính minh họa để sinh viên hiểu hoàn thành t t tập đư c giao - i với người học: Chuẩn bị nội dung thảo luận nhóm, nội dung tự học tự nghiên cứu đến lớp; X y dựng kế hoạch tự học, tự nghiên cứu cho t ng cá nh n; Nghiên cứu tài liệu trước lên lớp; Tham dự 70% thời gian học lý thuyết đầy đủ học tích h p, học thực hành, thực tập yêu cầu môn học đư c quy định chư ng tr nh môn học Những trọng t m cần ch ý: - Viết đư c thư thư ng mại trả lời thư khách hàng, đ i tác; - Sử dụng đư c th tư ng lai đ n, m u c u đ nghị cách trả lời; - Sử dụng đư c th tiếp di n, cụm t di n đạt ý kiến cá nh n, đồng ý không đồng ý Tài liệu tham khảo: [1] Giáo tr nh “Tiếng Anh chuyên ngành quản trị kinh doanh” giảng viên Tổ Tiếng Anh, Khoa Ngoại ngữ - Tin học biên soạn, lưu hành nội [2] Lê Huy L m, Phạm Văn Thuận, Đàm Thoại Tiếng Anh cho người Quản lý, Nhà xuất thành ph Hồ Chí Minh [3] Nguy n Thuận Yến, We’re in Business, Nhà xuất trẻ, 1999 [4] Bill Mascull, Business Vocabulary in Use, Cambridge University Press, 2002 [5] Iran Mackenzie, English for Business Studies, Cambridge University Press, 2002 [6] David Grant and Robert McLarty, Business Basis, Oxford University Press, 2000 [7] David Cotton, David Falvey, Simon Kent, Market Leader, Pearson Longman, 2001 Advertisement & Business Letter 30 I am writing to you to complain about the shipment of sweaters we received yesterday against the above order The boxes in which the sweaters were packed were damaged, and looked as if they had been broken open in transit From your invoice No 18871 we estimate that thirty garments have been stolen, to the value of $ 550.00 Because of the rummaging in the boxes, quite a few other garments were crushed or attained and can not be sold as new articles in our shops As the sale was on a CIF basis and the forwarding company were your agents, we suggest you contact them with regard to compensation You will find a list of the damaged and missing articles enclosed, and the consignment will be put to one side until we receive your instructions Yours sincerely, Peter Crane Chief Buyer Questions a) How did the damage occur b) Why can‟t many of the garments be sold c) Why does Mr Crane suggest that Mr Causio has to deal with compensation d) What is enclosed with the letter e) What does Mr Crane intend to with the damaged consignment f) Which words in the letter have a similar meaning to the following Discussion & Report 31 UNIT DISCUSSION & REPORT A CONVERSATION I Practice with your partners Urgent discussions Browning: Sit down, Geoff What‟s on your mind June made it sound pretty urgent Young : I think it is A man called Kaye came to our stand this morning er, here‟s his card Browning: ”Global Engineering”-can‟t say it rings any bells Do you know them Young : I‟ve never heard of them before today; I‟ve asked Shirley to see what she can unearth on them Browning: What did he want? Young : He‟s looking for someone to make a new product of theirs under licence They call it to make it SPOT of all things Do you know what this product is Or rather, what it does Browning: Something pretty spectacular to get you steamed up like this, I‟d say Young : It‟s a variation on CP21 Browning: You‟re joking! Young : I tell you it is They‟ve taken the same problem that we tackled for-what ws the name of those people Browning: Jones Electronics Young : That‟s the firm They‟ve worked on that problem, and they‟ve come up with a solution that‟s uncomfortably close to CP21 Browning: Oh, have they? Young: And that‟s not all He showed me drawings-obviously copies of some preparedfor a patent application They were dated Browning: Go on tell them the worst! Young : They anticipate ours by just one month-I‟ve checked with Stephen Miles‟s secretary Browning: Well, this is a difficult one, isn‟t it? How have you played it so far? Young : Well, I‟ll expressed interested, of course, and said I was sure you‟d like to have a talk with him I let him most of the talking, although I did let drop Discussion & Report 32 that we expect to have some spare capacity soon and are on the look-out for new products Browning: You didn‟t say anything about CP21 Young : Not a word Obviously, I didn‟t have the opportunity to study his drawings all that closely, or to make any real comparison with CP21 Anyway, I‟m not the technical expert-that‟d be a job for R&D But I‟d say his SPOT was sufficiently close to Cp21 to give us quite a lot of trouble Browning: Have Global started production yet? Young : No-they‟re scheduled to start in about six weeks Browning: And they‟re talking about overseas licences already! Young: Kaye claims the market survey they did shows a big potential, once their sales force has created the demand I get the impression that they‟re gambling pretty heavily on being the first in the field Browning: Well, if that‟s so, it certainly bears out Tom Blake‟s forecast He‟s begging to get some feedback from the test marking, by the way-in fact, I believe they‟ve asked for another meeting I think we‟d better make it a full Board Meetingand soon When are you seeing Kaye again? Young : I told him I‟d try to arrange a meeting with you as soon as possible He‟s at the Castle until the weekend- I promised to call him there Browning: That only gives us a couple of days! Look, we‟re got to get our heads together quickly and decide what line to take How soon can you let me have a written report? Young : It‟s already on tape_Shirley‟s working on it now Browning: Good-if I have it before she goes home I‟ll study it this evening Make sure there‟s enough copies to go round, and I‟ll have get everyone together for ten o‟clock tomorrow in the Board Room And bring any information that Shirley has been able to dig out about Global Young : Right See you at ten tomorrow morning II EXERCISE Answer the questions a) When was his appointment with Mr Browning? b) What did he during the hall hour before the appointment? c) What instructions did he give his secretary before leaving to keep his appointment? Discussion & Report 33 d) Why was Mr Young so steamed up when he was talking to Mr Browning? e) What was significant about the date on the Global Engineering Drawings? f) How long did Mr Kaye plan to remain England? g) When did Mr Browning want the written report? h) When did he intend to arrange the Board Meeting? i) What did he intend to that evening? j) What final instructions did Mr Browning give Mr Young? Fill in the blanks with the proper from of the words or expressions given below: Feedback forecast Anticipate tackle Come up with Get steamed up All that gamble on let drop on the look-out for a) The computer can be used to _ a whole variety of tasks b) The Chinese _ the Europeans in the discovery of gunpowder c) 3.I the suggestion that we should meet him again in town d) If you are on a bus during the rush hours,be pickpockets e) The famers were reluctant to _ the new type of rice f) His _ about the economy proved correct g) We welcome _from our listeners h) Don‟t about it ; it‟s not important i) I never knew she was _ good at cooking j) The teacher asked a difficult question, but finally John a good answer Translation: a) - Ấn tư ng anh v anh nào? - À nhi u v anh ấy.Nhưng bất k anh đến tr , d đ u nảy lý giải thích cho việc làm b) Ch ng đ không gặp lại t chia tay với anh Birmingham c) Tôi người này, tên ơng g quen thuộc d) Báo cáo hồn tồn t i mật, h y trơng coi cẩn thận I PRESENT CONTINUOUS Form: Subject + am/is/are + Verb-ing Discussion & Report 34 Use: a An activity happening now Ex: - They are playing football in the garden b For a definite arrangement in the near future( the most usual way of expressing one‟s immediate plans) Ex: - I‟m meeting Peter tonight He is taking me to the theatre - Are you doing anything tomorrow afternoon? Yes, I‟m playing tennis with Ann II EXPRESSING OPINIONS, AGREEING, AND DISAGREEING Expressing Agreeing You are not sure Disagreeing I think That‟s my opinion, I don‟t have a strong I disagree with you I feel too opinion about it I don‟t agree I believe In my opinion I agree with you I feel the same way You are right That‟s a good point I think it depends on I‟m not sure I don‟t feel the same way Oh, come on! Some expressing opinions: a) I think that contract is good b) I think we will enclose a copy of our latest catalog and price list c) I feel we should have a suitable sales policy d) In my opinion, his reorganization plan will ultimately e) I believe this move will increase the deficit f) I think she will go to the bank to withdraw some some money g) In my opinion, it is important to make a good impression when meeting clients h) We think that we will ask him for advise on investment i) I believe there is a lot of competition in this industry j) I think we should increase productivity by 105 in this factory k) I feel the increase in interest rates will affect your sales l) We think our bank manager will agree to lend you another 2,000 m) I think I must remind the boss a bout the meeting this afternoon n) I think you should tell difference between these two products o) I believe this arrangement is totally unacceptable Discussion & Report 35 p) In my opinion, we‟ll need some financial assistance to enable us to buy more stock q) I think you must check the consignment r) I think I am going to send a message next week s) I think importers must declare goods at customs t) In my opinion, consular invoices must be signed by the consul of the importing country u) In my opinion, importers should not write false information on the customs entry form C READING COMPREHENSION TYPES OF REPORT The two main types of report are: - Regular reports, which companies prepare monthly, quarterly, or annually, and which give information, eg About sales, income, credit status, or the company‟s performance - Special purpose reports, which are written to describe or explain a programme, ex: The introduction of a new company programme, or the result of a credit investigation Reading reports and answer the questions Agent’s quarterly report This report has been produced by Mohamed Kassim, who is British Crystal‟s agent in Saudi Arabia, for Nicholas Jay, the Managing Director of the company Dear Mr.Jay You will see from the attached accounts that turnover in the past nine months of trading has been disappointing There are a number of reasons for this: sales although there is a steady demand for the main ornamental lines, I think there is a much larger market potential for tableware, including glasses, jugs, and serving bowls It might be useful if you could send me a wider ranger of these product as samples to show customers Advertising our agreed advertising budget of $7,000 is not enough to promote your products, even thought we use only newspapers and magazines it would be useful to double this budget with a view to extending advertising into neighbouring countries, Discussion & Report 36 where there are good opportunities to become established You will see from the attachment concerning the market research I have done through questionaires to retailers, that there is a positive response in Jordan, Kuwait, and Emirates Competition as I am sure you are aware, your main competition is from manufacturers in the far east, whose undercut your prices by at least 40% While they are not sell the same quality products, a number of larger companies are become established gere and are like to start targeting the upper end of the mark with better quality goods I am monitoring the situation and will let you know of any developments Some competitors copy designs, so it is important for us to get your new designs as quickly as possible and put them on the market first Finance Your credit limit of $2-3,000 should be at least doubled, as this a very low figure in his market As your Del Credere agent I am quite willing to cover the risks involved In my view, the letter of credit payments you require not allow sufficient time to clear accounts I would recommend that you consider credit terms and payment over 45 to 60 days by term draft I look forward to your comments on this report Mohamed Kassim Questions a How would you describe business for Bitish crystal in may be opportunities? b In which part of market dose Mr Kassim suggest there Saudi Arabia? c How much does he recommend the future advertising budget should be? d Where is the competition coming from ? e What sort of consessions does Mr Kassim recommend Mr Jay should make? f What is attached to the email? g Which words in the report have a similar meaning to the following? A every three months B list of question C restriction on money borrowed Discussion & Report 37 Report on Internet sales This report from a sales director suggests that his company should introduce online selling Notice that this is a summary of a much longer report containing statistical data To: The Board of Directors From: Derek Logan, Sales Director Date: 15 October 20 Subject: Introduction of Internet sales The Sales Department research team came to the following conclusions on the issue of Internet sales Further statistical and technical data can be found in the full report Market Internet sales have expanded steadily in our markets in recent years for three main reasons: (1) the range of goods we can offer in a virtual warehouse environment(2) convenience, and(3) increased security with the development of digital signatures The main area of expansion – over 21% in the period concerned-has been in clothes, especially children‟s clothes covering the age groups of 4-11 years With regard to sales of linens and general furnishings, there has been a 6‟7% increase in sales over this period We would like to monitor this over the next 12 months to see how these markets develop Finance If we concentrate on the garment area of the market, supplying all age groups, we estimate an in our annual budget of 4,8% which includes administration, warehousing, expanding stock, advertising and the capital needed for new technology This will increase our present turnover in this area by 7% over a twoyear trial period The finance Department suggests that this increase in capital investment should come from share issue rather loans because, in the case of the latter, increasing interest rates will reduce profits Conclusions With our main competitors already in this market, and its potential for international sales, we recommend that we should implement a new Internet strategy as quickly as possible I would suggest a meeting before the end of this financial year Questions Discussion & Report 38 a) Why the research team believe there is a potential market in internet sales? b) Which is the best market for sp wholesalers to enter? c) Where could the company obtain the money to invest in the project? d) When does Derek Logan think the board should meet to the project? e) Which words in the report have a similar to the following? A information B created by computer C total business in a given period Unit 39 UNIT COMPUTERIZED OFFICE WORK A CONVERSATION I Practice with a partner Eliz : How can I build trust with my American customers Gary : In many cases, it may be that they have had bad experiences with other people Maybe someone made a promise and then couldn‟t deliver a product on time Eliz: Gary That is an awful situation to be in! :Yes, before making a promise, make sure your shipping department can deliver Americans take promises seriously Eliz : What else can a business Gary : Well, it‟s a good idea to give the customer a lot of information about their order For example, some companies e-mail customers to confirm the details of the order Eliz : That‟s a good idea! So American business people like a lot of communication and control Gary: Yes So they may want you to use a shipper with computerized tracking Eliz : Computerized tracking Could you tell us more about that? Gary : It means that you can use the Internet to find out where your package is Eliz : Anytime Gary : Anytime Twenty four hours a day Eliz : Gary, thanks again for your excellent information II Answer the following questions What is the relationship between the two speakers? What are they talking about? In what way can people build trust with American customers? Why we need to have to keep our promise with American customers? What people to keep their promise with American customers? What else can a business do? Is it a good idea to give American customers a lot of information about their order.Why or why not? What is computerized tracking? Unit 40 What can people to find out where their package is? 10 When can people find out where their package is? B GRAMMAR I Expressing opinions, agreeing and disagreeing a) Expressing opinions - The point I‟m making is the length of guarantee/ how to transfer the goods/ (Formal) - In my opinion, we should discuss on - I feel that - Personally, I think - Frankly, I believe that Of course, we can use some adverbs of degree (strongly, really, firmly, wholeheartedly) to increase the power of your opinions, eg I firmly believe inflation will get worse during the next ten months!” Sometimes you are not sure about something, you can say: - Well I‟m not quite sure, but I believe - I still have some doubts, but my feeling is that - Although I‟m not 100 percent sure, I still think that - What you think about………………… - Are you in favor of - What you think about - What‟s your opinion on - What‟s your opinion about - How you feel about - I‟d be interested to know your thoughts on b) Agreeing - I‟m for it - I agree with you - That‟s a good idea - That‟s quite true/ right/ correct Unit 41 c)Disagreeing - Well, frankly, I can‟t agree - I don‟t agree with you - I‟m opposed to that idea - I don‟t think that is a good idea - I think it‟s quite the opposite II Practice: Giving your opinion with an agreement and a disagreement for each situation You consider that product will sell very well in Europe You don‟t believe that the quality of the product that your company has made is inferior to that of Chinese- made brands You are in favor of incorporating with a new company, but the problem you are worried about is very old machinery You want to discuss on mechanical toys and you think they are good sellers at any time of the year III The use of Will -We use Will + Infinitive to talk about future events and predictions Ex: The market will be very competitive -We also use Will + infinitive for offers Ex: You‟re busy I‟ll finish the report for you -The negative is will not or won‟t Ex: we will not won‟t) have a company party this year Exercises: Put WILL in the correct position in each line a) All our catalogues be online by next year b) In ten years 80% of our sales be online c) Most of our customers order their products at their computers d) Customers open one account to make all their purchases e) Security not be a problem f) As a result, efficiently improve Match the statements to the offers Unit 42 Statements Offers I haven‟t got a hard copy of the a I‟ll carry one for you report b I‟ll find it out for you I can‟t find Susan‟s address I think it‟s time to go home c I‟ll get you a drink from the machine These boxes are so heavy I‟m very thirsty d I‟ll give you a lift e I‟ll e- mail it to you Join one word on the left with one from the right to make a two- word partnership Use each word once only express postpone pay phone build reach a a factory b rate c costs d thanks e a meeting f exchange reduce exchange g satisfaction h an agreement stock 10 customer i a client j a bill B READING COMPREHENSION I Translate into Vietnamese INVESTING IN A LIMITED COMPANY When a limited company has started trading, you not invest in shares by giving more capital to the company You buy them from one of shareholders If it is a private limited company, a shareholder can only sell shares if all the other shareholders agree If it is a public limited company, shares can be bought and solid freely, usually at a stock exchange If the company is doing well and paying high dividends, then you might pay more than the face value of the shares If it is doing badly, you might pay less than the face value of the shares The price you pay at the Stock exchange(or to a shareholder) for your shares is their market value If the company fails, it will stop trading and go into liquidation The means that all the company‟s property and equipment its assets) must be sold and the money from the Unit 43 sale will be used to pay its debts to its creditors The shareholders may lose the money they paid for the shares If the company still does not have enough money to all its debts, the shareholders not have to pay any more money In other words, the shareholders‟liability for debts is limited to the value of their shares On the other hand, if you are an owner of a business which is not limited, for example a sole proprietorship (owned by one person) or a partnership(owned by between and 20 people) and your business fails, you will go bankrupt In this case you might have to sell your own private possessions(your house, car, furniture etc) to pay all your creditors In other words, sole proprietorships and partners have unlimited liability for their firm‟s debts II Use the clues to help you complete each word The words are all in the text above The money shareholders put into a company to buy property and equipment so it can‟t start trading C……………… ) One of the owners of a partnership P…………….) The price you pay for shares when the company has started trading is their M……… value M……………….) to put money into a business or a bank account so that it will make profit I……………) The sole owner of a business P………………………… ) To buy and sell goods T………………….) The price written on a share is its F……………… value Something belonging to a person or a business which can be sold A……………….) One of the owners of a limited company S…………………………) 10 Your legal duty to other people, eg to your creditors L……………………) 11 If a sole proprietorship or a partnership fails, the owners will go B……………… 12 You can only buy or sell shares in a P…………… limited company if the other shareholders agree 13 A person you owe money to C………………….) 14 The shares in a P………………… limited company can be bought and sold freely 15 Another name for a business F…………………….) Unit 44 16 When a limited company fails, it goes into L…………………… 17 Money you owe to another person D………….) 18 Shares in public limited companies are usually bought and sold at a S………….exchange which is also called a S……………………market III Answer the following questions In which condition can shareholders sell shares in a private limited company? How can shares be sold in a public limited company? Where can you buy shares of a public limited company? What is the market value of shares? How can you pay for the shares if the company is doing well? What will happen if the company fails? What will happen with the shareholders if the limited company still does not have enough money to all its debt? When will you go bankrupt? ... Tiếng Anh chuyên ngành quản trị kinh doanh; Tr nh bày đư c nội dung c ngành quản trị kinh doanh - V kỹ năng: Giao tiếp đư c s chủ đ c s ng hàng ngày chuyên ngành Quản trị Kinh doanh: ph ng vấn,... dụng với mục đích kinh doanh thiếu lành mạnh bị nghiêm cấm LỜI GIỚI THIỆU Tài liệu biên soạn theo chương trình đào tạo nghề môn tiếng Anh chuyên ngành Quản trị kinh doanh Trường cao đẳng cơng nghệ... đạt ý kiến cá nh n, đồng ý không đồng ý - Kỹ năng: Dịch thuật tài liệu chuyên ngành quản trị kinh doanh thể qua đọc hiểu; Khả tự học nghiên cứu tài liệu - Năng lực tự chủ trách nhiệm: ánh giá