Value driven business process management the value switch for lasting competitive advantage

E -U IR IV E BUSINESS PROCESS MANAGEMENT Value THE VALUE-SWITCH FOR LASTING COMPETITIVE ADVANTAGE Peter Fr a n z a n d M a t h ia s K ir c h m e r Pra iS G for Vdlue-Driven Business P r o c e s s Mdndge ment "The book goes well beyond a traditional methods-and-tools perspective to present the most current, broadly informed view of BPM as a management discipline Drawing from their extensive experience, Franz and Kirchmer outline the path for using BPM to gain immediate value and benefits across the organization while strengthening strate­ gic capabilities for the long term—arming leaders with both the vision and the practical insights to initiate action Applying the principles in the book to understand your com­ pany’s processes in a practical and efficient manner—and how the business processes maximize your value chain—is a critical tool for maximizing what a company should be doing and eliminating the non-value-add processes It also ensures complete integration of effort throughout the company to achieve the business objectives." — PAUL O’FLAHERTY, Finance Director, Eskom “Franz and Kirchmer go directly to the heart of the role of BPM in business by focus­ ing on value as the driver, management discipline as the requirement, and translating strategy into execution as the measure of success Value-Driven BPM is a long journey but the framework provided by these authors sets a map for the first hundred steps along the way.” — RICHARD MALTSBARGER, SVP of Strategy & BPM, Lowe’s Companies, Inc “If your CEO has delivered a set of strategic imperatives, you are ready for Value Driven BPM This book provides the vision of how to win In the integrated global economy by building a core BPM discipline in your company to simplify the delivery of business strat­ egy This is your roadmap to business governance of your processes to align all levels of your workforce and business partners and cost-effective application of IT to deliver solutions required in today’s business environment Value-Driven BPM is the approach to gain full transparency to your operations and will deliver a capability in your organiza­ tion for agile and efficient business transformation Transform at the speed of market changes wrtth Value-Driven BPM." — KATHLEEN DONAHUE, Sen/or Director o f Business Process Management, Pfizer Inc "Business Process Management has continued to evolve as a tool organizations use to effectively and efficiently meet customer demands What distinguishes this work is the way Franz and Kirchmer draw on their extensive experience and field research to show how BPM can be even more than a tool—with their guidance you can learn how to make BPM a framework that Integrates and aligns your organization's people and processes with its strategy." — NATE BENNETT, Ph.D., Wahlen Professor o f Management, Georgia Tech “Business Process Management (BPM) has to be implemented as a management disci' pline and linked to the strategic imperatives of an organization in order to achieve the best business impact Franz and Kirchmer show how this can be achieved They pres­ ent very practicable approaches which are also from an academic point of view well thought through I recommend the book to top executives, BPM practitioners as well as the academic world.” —PROFESSOR DR DRS H.C AUGUST-WILHELM SCHEER, BPM Thought Leader and Entrepreneur "Value-Driven Business Process Management can become the new paradigm that takes BPM to the next level The authors provide a compelling argument for the benefits and innovation of a value-driven approach Based on their comprehensive experiences and related research, they share countless examples and guidelines that will inspire BPM professionals around the globe and across all industries.” — PROFESSOR MICHAEL ROSEMANN, Head o f School, Inforrrtation Systems School, Science and Engineering Faculty, Queensland Universrty of Technology yalue-Driven Business Process Management is a game