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Internship report Supervisor: MA Dao Thi Phuong CONTENTS I INTRODUCTION II CONTENT OF THE REPORT INTRODUCTION AND DESCRIPTION OF ORGANIZATION JOB DESCRIPTION III THE PERSONAL EXPERIENCE ACQUIRED THROUGH THE TRAINING COURSE IV SUGGESTION Student: Le Van Kien_Lop: D08.14NN01 Page Internship report Supervisor: MA Dao Thi Phuong Hung Yen, February 15th, 2017 SOME INFORMATION • My full name : Le Van Kien • Class : D08.14NN01 • My email : vankienle7@gmail.com • Internship place: “Dong Hanh Viet” Travel Company - Address: 68 Nguyen Van Linh Street, Hung Yen City - Fax : 03213 765 077 • Director in the company : Nguyen Thu Hang • Supervisor in English Department : MA Dao Thi Phuong Student: Le Van Kien_Lop: D08.14NN01 Page Internship report Supervisor: MA Dao Thi Phuong OVERVIEW OF THE INTERNSHIP I INTRODUCTION As an English-majored student of Chu Van An University, I have an opportunity to study and work at “Dong Hanh Viet” Travel Company for my internship course This is a valuable opportunity for me to practice my English knowledge, communication skill and learn experience and soft skills from every body in the company I myself think that the company is an ideal organization that students of foreign languages can collect information and get valuable experience of work I started my training as a receptionist in “Dong Hanh Viet ” Travel Company on January 10th 2017 and the internship finished on March th 2017 The program lasted for about six weeks … Student: Le Van Kien_Lop: D08.14NN01 Page Internship report Supervisor: MA Dao Thi Phuong II CONTENT OF THE REPORT INTRODUCTION AND DESCRIPTION OF ORGANIZATION Established in October 2005 by Ms Nguyen Thu Hang, Dong Hanh Viet Travel Company has been developing and knowing by a lot of customer in Vietnam and other countries through years of operation Located at 68 Nguyen Van Linh Street, that is a convenient place for customers to know as well as for tourism business At the time, the company has nineteen employees who are very good and friendly Moreover, facilities and office equipment are well-prepared and modern Guide Department (9 people) Marketing Department (3 people) Operating Department (4 people) Account Department (3 people) The company has nineteen employees In which, guide department has nine members, marketing department has three members, operating department has four employees and accounting has three members All of them are well-educated as well as friendly and enthusiastic They always try their best to complete assigned task and help me in my work JOB DISCRIPTION My job is a receptionist in the company Reception practice is not simple, but also not too difficult as I thought A receptionist is often the first business contact a person will meet at any organization It is an expectation of most organizations that the receptionist maintains a calm, courteous and professional demeanor at all times Student: Le Van Kien_Lop: D08.14NN01 Page Internship report Supervisor: MA Dao Thi Phuong regardless of the visitor’s behavior Therefore, I think that receptionist is a very enjoyable and interesting job The first, the duty of a receptionist may include answering customers’ inquiries about the company and its products or services, sorting and handing out mails, a switchboard, setting appointments, filing, records keeping, keyboarding entry and performing a variety of other office tasks, such as receiving, directing and relaying telephone messages and faxing messages, picking up and delivering the mail, opening and dating stamp all general correspondence, maintaining the general filing system and filing all correspondence, assisting in the planning and preparation of meetings, conferences and conference telephone calls Sometimes, the receptionists may also perform bookkeeping or cashiering duties Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep lobbying area tidy I spent weeks on training in the “Dong Hanh Viet” Travel Company I went to the company days a week And my working time table is dependent on the working time table of the company Office time - In the morning: from 7:30a.m to 11:30a.m In the afternoon: from 16:00p.m to 20:00p.m I would report my job and the problems of acquisition by myself as follows: MY PERSONAL PLAN Week 1: From January 10th, 2017 to February 19th, 2017 - The first day: On Tuesday, January 11th, 2017 I had an opportunity to meet with the head of guide department of Dong Hanh Viet Travel Company, the direct advisor, visiting around the company and socializing with everybody in the company and I read the documents about the company and Student: Le Van Kien_Lop: D08.14NN01 Page Internship report Supervisor: MA Dao Thi Phuong some tour information Then I typed the documents and began my probation at the company The most interested things I found out that there are many foreign customers like French, British, Australian and I think that is a wonderful opportunity for me to practice my English and my communication skills INTERNSHIP DIARY OF THE FIRST WEEK (10/01/2017-16/01/2017) DATE - Tuesday (11/01/2017) TIME TRAINING PROCESS - Morning: From 7.30 - Having an appointment with the head AM to 11 AM of guide department of Dong Hanh Viet - Afternoon: From 1.30 Travel Company, the direct advisor, PM to PM visiting around the company and socializing with everybody in the company - Reading documents about the company and typing some documents - Being given directions about my - Thursday - Morning: From 7.30 work (13/01/2017) AM to 11 AM - Beginning my probation: greeting - Afternoon: From 1.30 customer, calling and answering PM to PM telephone Student: Le Van Kien_Lop: D08.14NN01 Page Internship report Supervisor: MA Dao Thi Phuong - Typing document of tours - Morning: 7.30 AM to - Saturday (15/01/2017) - Cleaning table and arranging 11 AM documents - Afternoon: PM to - Reading the material about domestic PM and international tours of the company - Greeting customers Week 2: From January 17th, 2017 to January 21st, 2017 INTERNSHIP DIARY OF THE SECOND WEEK (17/01/2017 -21/01/2017) DATE TIME TRAINING PROCESS - Typing documents - Morning: 7.30 AM to Monday 11 AM (17/01/2017) - Afternoon: 1.30 PM to 4.30 PM Wednesday - Morning: 7.30 AM to (19/01/2017) 11 AM - Afternoon: 1.30 PM to PM Student: Le Van Kien_Lop: D08.14NN01 - Greeting guests and answering telephone - Translating an announcement of schedule of tours - Photocopying documents for customers - Receiving faxes - Introducing domestic tours to customers - Reading documents of company and translating them - Typing the documents - Answering telephone from foreign customer Page Internship report Supervisor: MA Dao Thi Phuong - Morning: 7.30 AM to Thursday 11 AM (20/01/2017) - Afternoon: PM to PM - Calling and answering telephone from customers - Typing document of tours - Greeting guests and answering telephones - Translating documents about the domestic tours Week 3: From January 24th, 2017 to January 30th 2017 INTERNSHIP DIARY OF THE THIRD WEEK (24/01/2017-30/01/2017) DATE TIME Monday (24/01/2017) - Morning: 7.30 AM to 11 AM - Afternoon: 1.30 PM to 4.30 PM Tuesday (25/01/2017) - Morning: 7.30 AM to 11 AM - Afternoon: 1.30 PM TRAINING PROCESS - Translating documents on domestic tours - Photocopying documents for customers - Greeting guests and answering telephones - Receiving faxes - Translating reports on DanangDalat tour - Delivering fliers - Introducing domestic tours to customers to PM Student: Le Van Kien_Lop: D08.14NN01 Page Internship report Supervisor: MA Dao Thi Phuong - Morning: 7.30 AM to Thursday (27/01/2017) - Sending faxes to Ms Hangmanager of company 11 AM - Afternoon: PM to - Translating contracts with AB limited company PM - Typing document of tours - Cleaning table and arranging documents 4.Week 4: From January 31st, 2017 to February 6th: I was off for Tet holiday 5,Week 5: From February 8th, 2017 to February 13th, 2017 INTERNSHIP DIARY OF THE FIFTH WEEK (08/02/2017-13/02/2017) DATE Tuesday (08/02/2017) TIME - Morning: 7.30 AM to 11 AM - Afternoon: 1.30 PM to 4.30 PM Thursday (10/02/2017) - Morning: 7.30 AM to 11 AM - Afternoon: 1.30 PM to PM Student: Le Van Kien_Lop: D08.14NN01 TRAINING PROCESS - Greeting guests and answering telephones - Translating documents on domestic tours - Photocopying documents for customers - Receiving faxes - Introducing domestic tours to customers - Dealing with customers with Mr Tuan - translating document on regional tours Page Internship report Supervisor: MA Dao Thi Phuong 11 AM - Calling and answering telephone from customers - Typing document of tours - Afternoon: PM to - Cleaning table and arranging PM documents - Morning: 7.30 AM to Friday (11/02/2017) - Sending and receiving faxes Week 6: From February 14th, 2017 to February 20th, 2017 INTERNSHIP DIARY OF THE SIXTH WEEK (14/02/2017-20/02/2017) DATE Tuesday (15/02/2017) TIME - Morning: 7.30 AM to 11 AM - Afternoon: 1.30 PM to 4.30 PM Thursday (17/02/2017) - Morning: 7.30 AM to 11 AM - Afternoon: 1.30 PM TRAINING PROCESS - Greeting guests and answering telephones - Translating documents on Nha Trang city tours, typing and photocopying the documents for customers - Translating document of the tour Saigon-Phnompenh-SiemReap - Introducing domestic tours to foreign customers - Greeting customers and providing them with some information about some international tours to PM Student: Le Van Kien_Lop: D08.14NN01 Page 10 Internship report Supervisor: MA Dao Thi Phuong - Morning: 7.30 AM to Friday 11 AM (19/02/2017) - Afternoon: PM to PM - Calling and answering telephone from customers - Typing some document for customers - Translating some fliers about the domestic and regional tours Week 7: From February 21st , 2017 to February 27th , 2017 INTERNSHIP DIARY OF THE SEVENTH WEEK (21/02/2017-27/02/2017) DATE TIME Tuesday (22/02/2017) - Morning: 7.30 AM to 11 AM - Afternoon: 1.30 PM to 4.30 PM Thusday (24/02/2017) - Morning: 7.30 AM to 11 AM - Afternoon: 1.30 PM to PM Student: Le Van Kien_Lop: D08.14NN01 TRAINING PROCESS - Translating document of schedule of the tour Ha Long Bay-Viet Hai village –Pearl Island - Greeting guests and answering telephones - Typing document for the meeting of the company - Photocopying documents for customers - Receiving faxes - Greeting customers and providing them with some information about some international tours Page 11 Internship report Supervisor: MA Dao Thi Phuong - Morning: 7.30 AM to - Taking part in the tour DanangHoi An with Ms Thu Hang Friday 11 AM (25/02/2017) - Afternoon: PM to PM 8.Week 8: From February 28th, 2017 to March 5th, 2017 INTERNSHIP DIARY OF THE EIGHTH WEEK (28/02/2017-5/03/2017) Student: Le Van Kien_Lop: D08.14NN01 Page 12 Internship report Supervisor: MA Dao Thi Phuong DATE TIME - Morning: From 7.30 - Tuesday AM to 11 AM (01/03/2017) - Afternoon: From 1.30 PM to PM TRAINING PROCESS - Photocopying documents for customers - Calling and answering telephone from customers - Typing document of tours - Greeting guests and answering telephones - Thursday - Morning: From 7.30 (03/03/2017) AM to 11 AM - Introducing domestic tours to customers - Greeting customers and providing - Afternoon: From 1.30 them with some information about PM to PM some international tours - Morning: 7.30 AM to - Friday (04/03/2017) 11 AM - Afternoon: PM to PM - Typing document of tours - Cleaning table and arranging documents - Having a small party with everybody in the company Student: Le Van Kien_Lop: D08.14NN01 Page 13 Internship report Supervisor: MA Dao Thi Phuong III THE PERSONAL DEVELOPMENT Firstly, the internship helps me learn more about myself Through this internship, I can gain clarity on my strengths, weaknesses, and interests Equally important, I can also learn what I don’t enjoy doing …… Finally, the internship experience makes me a better job candidate, helps me decide what type of job/career I really want to pursue, and increases my chances of getting hired at a great starting salary Student: Le Van Kien_Lop: D08.14NN01 Page 14 Internship report Supervisor: MA Dao Thi Phuong IV THE EXPERIENCE ACQUIRED THROUGH THE TRAINING COURSE Through weeks of training process at the “Dong Hanh Viet” Travel Company, I got a lot valuable working experience and soft skills In my opinion, these precious experiences will help me a lot for my work in future The following is some of experiences which I gained during this training course The first, the training course brought to me the opportunity to use my English knowledge through communicating with foreign customers and translating many tour documents I recognized that my English is improved so much through practice I learned a lot of vocabulary, information and knowledge in tourism as well as know how to use translation methods … Especially I also learned so many important skills in dealing with customers and working with staffs Moreover, in spite of short time of training process, the Student: Le Van Kien_Lop: D08.14NN01 Page 15 Internship report Supervisor: MA Dao Thi Phuong internship course at the company makes me feel more confident and patient than before In conclusion, after this practice, I feel grown-up with experience in communication, skills to solve difficulties These experiences, I always had written recorded carefully as “fund of knowledge” by myself IV SUGGESION I think that the time for my internship course is so short Five weeks is too short for us to get enough experience in working and skills in working environment So I hope that the time for internship course should be longer For the company, because translation is my major so I would like to be given more documents to translate … Student: Le Van Kien_Lop: D08.14NN01 Page 16 Internship report Supervisor: MA Dao Thi Phuong CONCLUSION After about two months of training process at the “Dong Hanh Viet” Travel Company, I finished my internship successfully with the whole-hearted help and careful guidance of my Director and Training guide Ms Nguyen Thu Hang, and all employees of “Dong Hanh Viet” Travel Company … At last, I wish all of you a good health and success Thank you very much! Student: Le Van Kien_Lop: D08.14NN01 Page 17 Internship report Student: Le Van Kien_Lop: D08.14NN01 Supervisor: MA Dao Thi Phuong Page 18 ... INTRODUCTION As an English-majored student of Chu Van An University, I have an opportunity to study and work at “Dong Hanh Viet” Travel Company for my internship course This is a valuable opportunity... TRAINING PROCESS - Morning: From 7.30 - Having an appointment with the head AM to 11 AM of guide department of Dong Hanh Viet - Afternoon: From 1.30 Travel Company, the direct advisor, PM to PM... get valuable experience of work I started my training as a receptionist in “Dong Hanh Viet ” Travel Company on January 10th 2017 and the internship finished on March th 2017 The program lasted