THE IMPACT OF EMOTIONAL INTELLIGENCE ON THE STRESS AT WORK OF SALES STAFF AT ECOREAL REAL ESTATE JOINT STOCK cOMPANY

DUY TAN UNIVERSITY INTERNATIONAL SCHOOL UNDERGRADUATION THESIS THE IMPACT OF E MOTIONAL INTELLIGENCE ON THE STRESS AT WORK OF SALES STAFF AT ECOREAL REAL ESTATE JOINT STOCK COMPANY BUSINESS ADMINISTRATION INSTRUCTOR : MBA DOAN THI THUY HAI STUDENT : NGUYEN THI HANH HANG CLASS : K24-PSUQTH2 CODE : 24202115627 DA NANG, 2022 ABSTRACT Research topic "The impact of emotional intelligence on the stress at work of sales staff at Ecoreal Real Estate Joint Stock Company" aims to measure the level of stress at work of employees business in the company Research is carried out through two methods: qualitative research and quantitative research Qualitative research through expert interviews Quantitative research is done by surveying all sales staff working at the company Survey results with 120 valid samples were entered, coded, cleaned, analyzed and processed using SPSS 20 software After evaluating the reliability of Cronbach's Alpha scale, 16 satisfactory observed variables were used for exploratory factor analysis The results of the exploratory factor analysis confirmed that the observed variables of the scale were satisfactory and that five factors were drawn: emotionlity, selfcontrol, sociality, well being Multivariate regression analysis and hypothesis testing of the model gave the following results: stress at work is negatively affected by four factors of emotional intelligence From the research results, a number of suggestions are made to improve the emotional intelligence of employees, leading to less stress at work, thereby improving work efficiency Keywords: Emotional intelligence, Stress at work, Emotionality, Self-control, Sociality, Well-being DISCLAIMER I hereby declare that this research paper "The impact of emotional intelligence on the stress at work of sales staff at Ecoreal Real Estate Joint Stock Company” Except for the references cited in the article, no other people's research is used in the article that is not cited as required The research paper has not been submitted for a degree at any other university or institution Signature: Nguyen Thi Hanh Hang Date: May, 2022 ACKNOWLEDGEMENTS First of all, I would like to express my sincere thanks to Master Doan Thi Thuy Hai, who has been with me since the first days since the new topic was formed until now She spent a lot of time guiding and sharing many experiences so that I could complete the research with the best results I would also like to thank the Board of Directors of Duy Tan University, the teachers of the International Training Institute, and the teachers who dedicatedly, organized, taught and imparted the best knowledge to me during the whole process program I study at school Sincere thanks to my colleagues at Ecoreal Real Estate Joint Stock Company for helping me get the survey results so that I can collect data for this research paper Finally, I would like to thank my family and friends for their encouragement and motivation to well in this research Thank you so much Nguyen Thi Hanh Hang TABLE OF CONTENTS CHAPTER 1: INTRODUCTION 1.1 REASONS FOR CHOOSING THE RESEARCH TOPIC 1.2 RESEARCH OBJECTIVES 1.3 RESEARCH QUESTIONS 1.4 OBJECT AND SCOPE OF THE RESEARCH 1.5 RESEARCH METHODOLOGY 1.6 PRACTICAL SIGNIFICANCE OF THE RESEARCH 1.7 STRUCTURE OF THE THESIS .3 CHAPTER 2: LITERATURE REVIEW .5 2.1 DEFINITION “STRESS AT WORK” .5 2.2 OVERVIEW OF “EMOTIONAL INTELLIGENCE” 2.2.1 Definition “Emotional intelligence” 2.2.2 Importance of “Emotional intelligence” 2.2.3 Factors affecting “Emotional intelligence” 2.3 PREVIOUS STUDIES 2.3.1 Research by Oginska- Bulik (2005): Studying the influence of emotional intelligence on occupational stress and health of human service employees 2.3.2 Research by Landa et al (2008): Relationship between emotional intelligence, work stress and health of nurses in public hospitals in Spain 2.3.3 Research of Arora et al (2011): Emotional intelligence and stress in medical students performing surgical tasks in Belgium .10 2.3.4 Research of Yamani et al (2014): The relationship between emotional intelligence and job stress in the faculty of medicine in Isfahan University of Medical Sciences .11 2.4 PROPOSED RESEARCH MODEL 12 2.5 RESEARCH HYPOTHESES 13 CHAPTER 3: RESEARCH METHODOLOGY .14 3.1 INTRODUCTION TO THE COMPANY .14 3.1.1 Overview 14 3.1.2 Strategy .15 3.1.3 Mission 15 3.1.4 Company organization chart 15 3.1.5 Functions of each department 16 3.2 HUMAN RESOURCE 17 3.3 3.2.1 Human resources of company from year 2019 to 2021 17 3.2.2 Human resources of company year 2022 .18 RESEARCH PROCESS 23 3.4 RESEARCH METHODS 23 3.5 PRELIMINARY SCALE 24 3.6 QUALITATIVE RESEARCH 26 3.7 SCALE ADJUSTED AFTER QUALITATIVE RESEARCH 27 3.8 OFFICIAL RESEARCH 28 3.8.1 Questionnaire design 28 3.8.2 Research sample 29 3.8.3 Collect data 29 3.8.4 Encoding scale .29 3.8.5 Encoding Components 31 3.8.6 Data analysis method 32 CHAPTER 4: RESEARCH RESULTS 35 4.1 RESEARCH DESCRIPTION 35 4.1.1 Sample statistics by characteristics 35 4.1.2 Sample statistics under independent variables 40 4.1.3 Sample statistics by variables depend on stress at work .44 4.2 RESULTS OF TESTING SCALES .45 4.2.1 Preliminary assessment of reliability of the scale by Cronbach’s Alpha analysis 45 4.2.2 EFA factor analysis 51 4.3 LINEAR REGRESSION ANALYSIS 56 4.3.1 Correlation analysis 56 4.3.2 Multivariate regression analysis .58 4.3.3 Test regression solutions 59 4.3.4 Assume no correlation between residuals 62 4.3.5 Assess the fit of the model, test the fit of the model and the phenomenon of multicollinearity 62 4.3.6 Results of regression analysis and evaluation of the importance of each factor 65 4.3.7 Testing hypotheses 66 CHAPTER 5: CONCLUSION AND PROPOSING SOLUTIONS 68 5.1 CONCLUSION .68 5.2 SOLUTIONS 70 5.3 LIMITATIONS .71 5.4 NEXT RESEARCH 72 LIST OF ABBREVIATIONS Number Adequacy Abbreviation Master of Business Administration MBA Statistical Package for the Social Sciences SPSS Exploratory Factor Analysis LIST OF FIGURES EFA Number Name Page 2.1 Model of Oginska- Bulik (2005) 2.2 Figure 2.2: Model of Landa et al (2008) 10 2.3 Model of Arora et al (2011) 11 2.4 Model of Yamani et al (2014) 12 2.5 Proposed research model 12 3.1 Logo of Ecoreal Real Estate Joint Stock Company 15 3.2 Company organization chart 16 3.3 The chart of human resource structure by gender in 20 2022 3.4 The chart of human resource structure by age in 21 2022 3.5 The chart of human resource structure by level in 22 2022 3.6 Research process 23 4.1 Chart describes patterns by gender 36 4.2 Chart describes patterns by age 37 4.3 Chart describes patterns by education level 39 4.4 Chart describes patterns by matiral status 40 4.5 Histogram of stress at work 61 4.6 P-P Plot chart 62 4.7 Scatter plot between two variables residual value 65 and predicted value 4.8 Model of research results 68 LIST OF TABLES Number 3.1 Name table Human resource statistics table of company year Page 17 2019-2021 3.2 Human resource statistics table of company year 19 2022 3.3 Human resource statistics table by gender in 2022 19 3.4 Human resource statistic table by age in 2022 20 3.5 Human resource statistics table by level in 2022 21 67 Third, about sociability, according to table 4.7 that the variable SO2-“I’m usually able to influence the way other people feel.” has the highest mean value of 3.35 and variable SO1- “I can deal effectively with people.” has the lowest mean value of 3.29 Employees not really negotiate effectively with people Enterprises need to improve teamwork spirit Organizing extracurricular activities, seminars, face-to-face dialogues, helping employees express their views and desires, and communicate effectively with colleagues and customers When they can talk about and share difficulties and problems in work and life, they will feel less stressed and pressured and work more effectively Fourth, about well-being, according to table 4.8, that the variable WB2- “On the whole, I’m a highly motivated person.” has the highest mean value of 3.29 and variable WB4 - “I generally believe that things will work out fine in my life.” has the lowest mean value of 3.03 The percentage of employees who believe that everything in their lives will go well is limited Enterprises need to have a remuneration policy for employees, reward monthly for excellent employees, in addition, businesses should organize trips, charity work trips or travel in combination with charity work to help enhance employees' feelings of well-being with organizational care, and perceive their own conditions as better than those of unhappiness 5.3 LIMITATIONS Firstly, due to limited research time and especially limited research funding, the author has not been able to conduct in-depth interviews after quantitative research to find out the "inside" information, the nature further from the research conclusions by closing the questionnaire Secondly, in terms of the empirical sampling method, the probability may not be able to fully evaluate the measurement errors from the sampling method Conclusions may, therefore, have certain limitations Thirdly, research is conducted at a time so there is not much basis to assess the changing trends for research issues 68 5.4 NEXT RESEARCH Firstly, the sample size should be expanded, the sampling method according to probability rules will lead to more accurate and more representative conclusions for the whole study Next, long-term, and repetitive studies should be carried out to better assess trends in change Finally, carry out a combination of quantitative and qualitative research methods using techniques such as interviews after quantitative research to find out more in-depth information from employees REFERENCES Spooner-Lane, R (2004) The influence of work stress and work support on burnout in public hospital nurses Viljoen, J P., & Rothmann, S (2009) Occupational stress, ill health and organizational commitment of employees at a university of technology SA Journal of Industrial Psychology, 35(1), 67 – 77 Parker, D F., & DeCotiis, T A (1983) Organizational determinants of job stress Organizational behavior and human performance, 32(2), 160 – 177 P Salovey and J D Mayer, “Emotional Intelligence,” Imagination, Cognition, and Personality (1990), pp 185–211 R Bar-On, The Emotional Quotient Inventory (EQ-i) (Toronto, Canada: Multi-Health Systems, 1996) R Aberman, “Emotional Intelligence and Work,” presentation given to the Minnesota Professionals for Psychology Applied to Work, Minneapolis, MN, January, 2007 D Goleman, Emotional Intelligence (New York: Bantam Doubleday Dell, 1995) D Goleman, Working with Emotional Intelligence (New York: Bantam Doubleday Dell, 1998) Arora, S., Russ, S., Petrides, K V., Sirimanna, P., Aggarwal, R., Darzi, A., & Sevdalis, N (2011) Emotional intelligence and stress in medical students performing surgical tasks Academic Medicine, 86(10), 1311 - 1317 10 Yamani, N., Shahabi, M., & Haghani, F (2014) The relationship between emotional intelligence and job stress in the faculty of medicine in Isfahan University of Medical Sciences Journal of Advances in Medical Education & Professionalism, 2(1), 20 11 Cooper, A., & Petrides, K V (2010) A psychometric analysis of the Trait Emotional Intelligence Questionnaire - Short Form (TEIQue–SF) using item response theory Journal of Personality Assessment, 92(5), 449 - 457 12 Landa, J M A., López-Zafra, E., Martos, M P B., & del Carmen AguilarLuzón, M (2008) The relationship between emotional intelligence, occupational stress and health in nurses: A questionnaire survey International Journal of Nursing Studies, 45(6), 888 – 901 13 Petrides, K V., & Furnham, A (2001) Trait emotional intelligence: Psychometric investigation with reference to established trait taxonomies European Journal of Personality, 15(6), 425-448 APPENDICE 1: EXPERT INTERVIEW First of all, I would like to say hello and thank you for giving me the opportunity to meet you today I would like to introduce myself, my name is Nguyen Thi Hanh Hang, I'm a student at Duy Tan University's Institute of International Education, I'm working on the topic "The impact of emotional intelligence on the stress at work of sales staff at Ecoreal Real Estate Joint Stock Company” Before starting the discussion, please rest assured and frankly state your point of view because in this exchange, there is no right or wrong opinion All your sharing on issues related to emotional intelligence and stress at work are extremely valuable for this research If you are ready, I would like to start this conversation The following statements are used to find out if you understand the content of each statement, which statements are confusing, and need to be added or removed? Emotionality Expressing my emotions with words is not a problem for me I’m normally able to “get into someone’s shoes” and experience their emotions I don’t difficult to see things from another person’s viewpoint In accordance with the statements above, would you please tell: - Do you understand the content of each statement? What makes you - confuse when reading the statements above? In your opinion, how should the above statements be changed so that readers can easily understand and understand the content of the statement? In your opinion, are there any additional statements or types of statements? Self- control I’m usually able to find ways to control my emotions when I want to Others admire me for being relaxed I don’t difficult to regulate my emotions In accordance with the statements above, would you please tell: - Do you understand the content of each statement? What makes you - confuse when reading the statements above? In your opinion, how should the above statements be changed so that readers can easily understand and understand the content of the statement? In your opinion, are there any additional statements or types of statements? Sociality I can deal effectively with people I’m usually able to influence the way other people feel I tend to “back down” even if I know I’m right In accordance with the statements above, would you please tell: - Do you understand the content of each statement? What makes you - confuse when reading the statements above? In your opinion, how should the above statements be changed so that readers can easily understand and understand the content of the statement? In your opinion, are there any additional statements or types of statements? Well being On the whole, I’m pleased with my life On the whole, I’m a highly motivated person, On the whole, I have a gloomy perspective on most things I generally believe that things will work out fine in my life In accordance with the statements above, would you please tell: - Do you understand the content of each statement? What makes you - confuse when reading the statements above? In your opinion, how should the above statements be changed so that readers can easily understand and understand the content of the statement? In your opinion, are there any additional statements or types of statements? Stress Job I have felt fidgety or nervous as a result of my job I frequently get the feeling I am married to the company I sometimes dread the telephone ringing at home because the call might be jobrelated I have too much work and too little time to it In accordance with the statements above, would you please tell: - Do you understand the content of each statement? What makes you - confuse when reading the statements above? In your opinion, how should the above statements be changed so that readers can easily understand and understand the content of the statement? In your opinion, are there any additional statements or types of statements? Thank you very much for your honest opinion Wishing you health and success APPENDICE 2: SURVEY QUESTIONNAIRE I'm a student at Duy Tan University's International Training Institute, I'm doing the project "The impact of emotional intelligence on the work stress of sales staff at Ecoreal Real Estate Joint Stock Company” Please take some time to complete the survey for me All of your responses contribute to the success of this study The survey requires some personal details for statistical purposes, but your identity will be anonymous Your feedback is confidential and information collected is for research purposes only This survey is guaranteed to take no more than minutes of your time I sincerely thank you! Part 1: Are you an employee of the sales department at Ecoreal Real Estate Joint Stock Company?* o Yes o No Part 2: RESEARCH QUESTION Below are statements regarding the impact of emotional intelligence on stress at work You answer by ticking the corresponding box in the statements according to the level: 1- completely disagree; 2- disagree; 3- neutrality; 4- agree; 5- Totally agree Emotionality Totally Disagre Neutralit Agre Toattly disagree e y e Agree 5 5 I don’t difficult to regulate my Expressing my emotions with words is not a problem for me I’m normally able to “get into someone’s shoes” and experience their emotions I don’t difficult to see things from another person’s viewpoint Self - control I’m usually able to find ways to control my emotions when I want to Others admire me for being relaxed emotions Sociality I can deal effectively with I’m usually able to influence 5 On the whole, I’m pleased 5 5 5 5 people the way other people feel I tend to “back down” even if I know I’m right Well being with my life On the whole, I’m a highly motivated person On the whole, I have a gloomy perspective on most things I generally believe that things will work out fine in my life Stress at work I have felt fidgety or nervous as a result of my job I frequently get the feeling I am married to the company I sometimes dread the telephone ringing at home because the call might be jobrelated I have too much work and too little time to it Part 3: Question 1: Gender: *  Male  Female Question 2: Marital status *    Single Married Divorced Question 3: Age *    20-30 31-40 >40 Question 4: Academic level *     University Colleges Vocational High school Thank you very much for your honest opinion Wishing you health and success APPENDICE 3: LIST OF PROFESSIONAL PARTICIPANTS INTERVIEWER Numbe Name r Gende Age r Dao Minh Lam Male 34 Academic Marital level status University Married Position Sales manager1 Nguyen Tuong Femal San e 25 University Single Sales team leader Sales department Luu My Vy Femal 27 University Single e Sales team leader Sales department Nguyen Minh Male 30 University Married Nhat Hoang Anh Tri Sales manager Male 26 Colleges Single Sales team leader Sales department To Minh Trung Male 25 University Single Sales team leader Sales department Truong Cong Male 27 Colleges Married Huy Phan Thanh Sales Manager Male 25 University Single Vang Sales team leader Sales department Nguyen Ngoc Femal Thao Nghi e 29 University Married Sales team leader Sales department 10 Pham Thanh Minh Anh Male 26 Colleges Single Sales team leader Sales department COMMENT OF INSTRUCTOR - Da Nang, May … 2022 INSTRUCTOR ... of sales staff at Ecoreal Real Estate Joint Stock Company The survey measures the impact of emotional intelligence on the stress at - work of sales staff at Ecoreal Real Estate Joint Stock Company.. . topic "The impact of emotional intelligence on the stress at work of sales staff at Ecoreal Real Estate Joint Stock Company" aims to measure the level of stress at work of employees business in the. .. - work of sales staff at Ecoreal Real Estate Joint Stock Company? OBJECT AND SCOPE OF THE RESEARCH Research object: The impact of emotional intelligence on the stress at work of sales staff at