(Luận văn đại học thương mại) improving the training program for workers at bac giang mineral joint stock company

1 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Bachelor’s Degree in Managing and Running Organization Improving the training program for workers at Bac Giang Mineral Joint Stock Company Student’s name: NGUYEN THI HAI Promotion: 2012-2015 Name of the company: Bac Giang Mineral Joint Stock Company Address: Tan Dinh Commune, Lang Giang District, Bac Giang Province Tutor in University Tutor in the company Mr LA TIEN DUNG Ms NGUYEN THI HA Role: Head of organization department ACKNOWLEDGEMENTS Management of socio-economic activities, after all, is the management of human activities Today, no one can deny the important role of enhancing the role of human resources in business Especially, in recent years with the policy of opening up the integration into the socialist-oriented market economy of the State, the pressure of competitors has become increasingly severe leading to the market share of the business LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com day The more threatened the improvement of the human resource role is very necessary for the company now and in the future To clarify the above problem with the practice time at Bac Giang Minerals Joint Stock Company, I bravely mentions the human resources at the company - the mining workers to help the company minimize the dark the risks for workers and the efficient exploitation of mineral resources, with the title: “Improving the training program for workers at Bac Giang Mineral Joint Stock Company” I would like to send my sincere thanks to the Faculty of International Training Department at Thuong Mai University who has equipped me with knowledges In particular, I would like to express my gratitude to Mr La Tien Dung at Thuong Mai University, Ms Nguyen Thi Ha and the Management Board members, Human Resources Department of Bac Giang Minerals Joint Stock Company enthusiastically instructed me to complete the internship Due to limited training time, theoretical as well as practical experience is limited, so this report can not avoid the shortcomings, I hope to receive feedback of Board of Directors, Departments in company, teachers so that I learn more experience and will complete better graduate report Thank you sincerely ! TABLE OF CONTENT Contents TABLE OF CONTENT I Introduction to the research at of Bac Giang Mineral Joint Stock Company Reasons for choosing this topic Introduction to Bac Giang Mineral Joint Stock Company LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com 2.1 About Bac Giang Mineral Joint Stock Company 2.2 Organizational chart Figure 1: Organizational chart of Bac Giang Mineral Joint Stock Company 2.3 Financial statements and business results .8 Table 1: Financial statements and business results of Bac Giang Mineral Joint Stock Company 2.4 Analyzing SWOT of Bac Giang Mineral Joint Stock Company II Research implementation Objectives of research Status of improving the training program for workers at Bac Giang Mineral Joint Stock Company 10 2.1 Interviewing with Mr Hung – Deputy Director 10 2.2 Interviewing with Mr Hoa - Head of Organization and Administration 11 General assessment of training for workers at Bac Giang Mineral Joint Stock Company 12 3.1 Advantages .12 3.2 Disadvantages 13 Recommendations about improving the training program for workers at Bac Giang Mineral Joint Stock Company 14 Case study 19 III Evaluating the research 19 3.1 Mistakes committed and solutions reminded 19 3.2 Contribution for the company 20 3.3 Knowledge and experiences gained 21 Conclusion 22 References 23 Appendix 1: Interview questions for Deputy Director and Head of Organization and Administration .24 Appendix 2: Survey of workers 25 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LIST OF FIGURE Figure 1: Organizational chart of Bac Giang Mineral Joint Stock Company Figure 2: The process of training human resources in the business LIST OF TABLE Table 1: Financial statements and business results of Bac Giang Mineral Joint Stock Company I Introduction to the research at of Bac Giang Mineral Joint Stock Company Reasons for choosing this topic Nowadays, the enterprises are always creating a stable position in the market In order to survive, develop and compete with other businesses, each enterprise is required LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com to have a team of young, dynamic, skilled and creative workers Therefore, human resource training is considered a basic requirement and task to meet the strategies and objectives of the organization The training of human resources not only provides the labors with professional skills but also brings investment for staffs, create conditions for them to work with the enterprise and organization Employees will feel motivated to work effectively and ensure the long-term and sustainable competitiveness for the enterprise Through research and understanding of the general business activities of Bac Giang Mineral Joint Stock Company, I have realized that human resource training plays an important role in the development of the company In reality, In recent years, with the development of science and technology and the investment in improving working conditions, occupational accidents with the labor force in the company tends to decrease However, in the mining sector there are still many potential risk factors Particularly accidents caused by mining and open-pit mining such as collapsing, landslide; muddy water; explosive gas, methane, coal dust, equipment dump, etc Occupational diseases and health hazards such as coal dust, stone, metal, labor posture, lack of oxygen, light, hot drunk, often threaten the lives and health of workers While the company does not have suitable training programs for workers, occupational accidents often cause injury to workers as well as to businesses So I boldly proposed the project “Improving the Training Program for Workers at the Bac Giang Mineral Joint Stock Company” to improve the quality and results of the job for workers Introduction to Bac Giang Mineral Joint Stock Company 2.1 About Bac Giang Mineral Joint Stock Company  Name of the company: Bac Giang Mineral Joint stock company  Head Office: Tan Dinh Commune, Lang Giang District, Bac Giang Province  Website: http//www.khoangsanbg.com.vn  Tel: (0240) 3854215  Certificate of Business Registration No 2003000009 issued by Department of Planning and Investment of Bac Giang province on 27 October 2006 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com  Established: 1/1/1964  Legal representative: Ha Van Hoe – position: CEO Bac Giang Minerals Joint Stock Company, formerly Barium Chemical Enterprise, was established on 1/1/1964 After more than 40 years of operation and development, the company has constantly innovated in production and business, especially since the transition from subsidy to market mechanism, especially after the change of ownership From state-owned enterprises to joint stock companies in 2004, they are: to shift production from barium-based chemicals to mining, buying, selling, processing minerals and diversifying products  Main activities Exploiting, processing, trading, exporting minerals Producing, trading brick and mortar, cement, building materials, chemicals, fertilizers, etc  Construction of civil, industrial, irrigation Consultancy, design, construction of industrial, commercial, transportation, irrigation  Export and import company trading LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com 2.2 Organizational chart Supervisory Board Board Of Management General Management Department of Planning Accounting Department Sale Department Technical Department Departmen t of O-A Barit Brick Firm Iron ore technical firm Technical firm Đầu tư Department of Production Mineral Processing firm Than Figure 1: Organizational chart of Bac Giang Mineral Joint Stock Company 2.3 Financial statements and business results Financial statements for the latest years Content Total assets Total liabilities 2015 2016 2017 13,590,334,494 17,796,349,619 16,297,023,099 2,560,419,034 6,140,796,134 4,121,818,925 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Net asset value 11,029,915,460 11,655,553,485 12,175,204,174 Current assets 12,980,371,695 16,983,682,025 15,611,275,079 2,560,419,034 6,140,796,134 4,121,818,925 10,419,952,661 10,842,885,891 11,489,456,154 Current liabilities Working capital (Source: Accounting department) Income statement of the last years Total revenue 140,800,645,165 115,986,770,258 75,380,662,286 Profit before tax 853,602,351 672,649,587 608,048,066 Profit after tax 665,809,834 672,649,587 608,048,066 Table 1: Financial statements and business results of Bac Giang Mineral Joint Stock Company From the above tables, it can be said that in the last years, there have been some changes in the business results which appear not to be good for the Company In 2015, the profit after tax was 665,809,834VND Over the two years between 2016 and 2017, the company’s profit after tax was reduced by from 672,649,587 VND to 608,048,066 VND This is quite understandable because the mineral market in Vietnam in the last years has also changed considerably due to changes from government policies on taxes and charges applied to this field that affect consumer psychology significantly with lots of information flows 2.4 Analyzing SWOT of Bac Giang Mineral Joint Stock Company STRENGTH - Strong brand OPPORTUNITY - The product has replaced the normal LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com - Large production scale - Proffesional product construction - organization Large construction projects are about to be implemented Modern equipment is available in the market WEAKNESS THREAT - High price - The stagnated real estate market - Asynchronous technology - Highly competitive environment - Poor Finanical capacity - Risk of exchange rate and the progress of importing raw materials for investment abroad II Research implementation Objectives of research This research was carried out for many objectives as following: +Applying the specialized knowledge from my university to the real working environment and completing the final practical report effectively + Finding out the company’s information and identifying the factors impacting on improving the training program for workers at Bac Giang Mineral Joint Stock Company + Helping the company to get the proper solutions for enhancing the training program for workers That also provides more necessary knowledge and skills for workers that can meet their job requirements From then on, they will work more effectively and make a great contribution to the company development Status of improving the training program for workers at Bac Giang Mineral Joint Stock Company 2.1 Interviewing with Mr Hung - Deputy Director For the purpose of collecting the information and finding out more about status of improving the training program for workers at Bac Giang Mineral Joint Stock Company, I decided to conduct two quick interviews, the first interview with Mr Hung – Deputy 10 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com funds and appropriate policies to stimulate the teaching spirit of teachers such as encouraging, increasing salary and reward for trainers when they the good job + Diversifying the types of training and training programs The company should train for workers according to the practical situations, such as error of equipment, machines, etc to help trainees to contact with the reality, have more flexible and active handling methods + Using the funding source effectively It is important to determine the cost for training fully when implementing the training program The cost of training courses is based on the long-term goal to calculate the most accurate training costs for each specific year and in specific periods Furthermore, the company needs to set up the separate fund for this training as it is also regularly hold in the company If the training program is well done, the production and business of the company will be more effective  Improving and expanding the training content In the training programs, the company should conduct the educational activities for workers to see the good traditions, the strengths of the company (Trainingtoday 2017) On the other hand, it is necessary to make each employee aware of the hardships of the industry and the company in order to understand that they need to work with the highest productivity, quality and efficiency to gain the salary, remain the company’s position and contribute to the company’s development In addition, the content of the training programs must pay special attention to the skills of workers, such as technical skills, human relations skills, cognitive skills, etc  Creating motivation for workers to maintain the high quality human resources for the company To create motivation for workers, the company has to arrange the job which are suitable for worker’s ability after training Besides, the company needs to make employees aware of the company's respect for them, raise their awareness of their value, and then make them active and self-aware in participating in training and working with positive attitudes So the companies need to create motivation to encourage workers to 17 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com become more motivated, more energetic in their work, and improve themselves Therefore, monthly the company should reward for workers who complete the task well In addition, the company has to stimulate workers to create an atmosphere of mutual help Managers must pay attention to the training of subordinates, direct and motivate subordinates in their daily work, give the opportunities for workers to apply the training knowledge to their work Here is a training program that I made for workers Objectives of the + Improving the professional skills and knowledge for workers training program + Helping workers to understand about the regulations of the site, labor safety and security on the site + Stimulating the company to make the proper training program for workers The training subject 100 workers of Bac Giang Mineral Joint Stock Company The training program Training methods: + Lectures: Head of Technical Department, Head of Human Resources (including teaching assistants) ● For the knowledge of labor safety and security on the site: - 70% of program: Lecturer guides and shares the safety and security regulations on the site - The remaining 30% of program: workers participate in doing the test prepared by lecturer ●For the professional skills: - 50% of program : Lecturer instructs and share the professional skills and knowledge when working, answers the questions of workers - The remaining 50% of program: workers take part in practicing at their working environment Training time + The training course runs for days with duration: 16h + The first training course would be held in 2nd April, 2018, is 18 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com expected to take place months/time + The second training course would be held in rd April, 2018, is expected to take place months/time Training budget + Classroom: The general meeting of the company + Trainer +teaching assistant: - For lecturers: VND 3,000,000/1 day/1 person - For the teaching assistant: VND 1,000,000/day/1 person [(2x3,000,000) + (2x1,000,000) = VND 8,000,000] Head of Technical Department + teaching assistant Head of Human Resources + teaching assistant + Fee (drinks, paper, pens, etc): 2,000,000/ days + Total cost: 8,000,000 + 2,000,000 = VND 10,000,000 Result gained: After weeks from the day of training, I come to the site for meeting the workers and I distributed 100 survey forms (see the appendix 2) for workers And then I collected 100 answers from them It can be said that most of workers worked more effectively after being trained Thanks to the knowledge of safety and security regulations, the workers had fewer incidents while working Thus, they meet the target that the company set After that, I submitted those results to director, he was very satisfied with this training program Besides, he wanted to organize the training program for workers months/ time Moreover, the director said that the other departments should be trained again to improve their working effectiveness Case study Situation: When visiting the working place of workers at Bac Giang Mineral Joint Stock Company, I found that a worker was injured to his hands while working with rocks The 19 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com wound was quite serious Immediately, he informed to the director and his relatives, and then he was brought to the local medical centre near the company for treatment Reason: And then I came to the local medical centre to meet him At that time, he felt better When I asked him about the reason why he was injured during working, he said that it’s his mistake, he did not wear the personal protective equipments (such as gloves, glasses, etc) while working with rocks This was because he lost those equipment days ago So, when working, the small rocks and stones were hit to his hands which were injured Solution: Understanding about the above situation, I directly met Director of Bac Giang Mineral Joint Stock Company for discussing I talked about lacking of the personal protective equipments of worker In addition, I advised the director should retrain the issue of safety regulations on the site not only for the injured worker but also all workers at the company, and provided them with more personal protective equipments After that, the director agreed with that and carried out doing the training program of safety for workers and giving them the necessary equipment for protecting them when working III Evaluating the research 3.1 Mistakes committed and solutions reminded  In the early days of practicing at Bac Giang Mineral Joint Stock Company, I was really worried about my tasks and I did not perform my job correctly This was because it was a special working environment that I had never known before Everything was new for me, from people to their works Luckily the company director had talk to me many times a day, he took me to each department of company for introduction From then on, I did not feel unfamiliar with this place; I become more confident when I was assigned the tasks  For the first days of working as an intern at the company, I didn’t find out about the company’s working time I left the place early while all people were working After 20 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com that the head of organization and administration reminded me and shown me about the starting time and ending time when working in there And then, I strictly complied the company’s working time  Sometimes, I used mobile phone during working That made a noise to the staffs and workers at the company The company staffs advised me to stop doing that because it had the influence on people around me After that I didn’t that anymore and I focused on my task 3.2 Contribution for the company It can be said that working as an intern at Bac Giang Mineral Joint Stock Company is an useful and interesting experience for me Specifically, I had performed the tasks as below:  I had the chance to support staffs at department of organization and administration for doing the daily jobs, such as typing the text, gathering the information and data, making the report, reading document relating to the training process of the company etc In addition, the instructor gave me the necessary documents about their products, the mineral production and exploitation process Gradually, I understood more about their jobs + I found out information, read the helpful documents about the company and conducted two interviews with deputy director and head of organization and administration to get the viewpoints from them, especially clarify the real situation of improving the training program for company’s workers + Besides, I focused on the results that I had analyzed, and then give the proper recommendations for the company to enhance the training program + I also had the opportunity to come to the site where workers worked I observed the worker’s activities and working environment as well This helped me to have the right solutions for improving the training programs for workers in the company 21 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com 3.3 Knowledge and experiences gained  Knowledge + After months of working as intern at the company, I got more knowledge about the working environment and activities of the company Also, I had known the roles of each department, especially the department of organization and administration More importantly, I had a great chance to bring my knowledge and skills about human resource when making the training plan or the training program which I got from my university to the real working environment + I also understand more about the knowledge regarding to the field of mineral production and exploitation, and the people’s demand for training in this field + Thanks to communication with the leaders through two interviews, I could improve my communication skill, collecting, analysis the information, survey from the real situation and enhance the knowledge of building the training process for workers + I learned from the working lifestyles from staffs in the company In addition, I got experience in working under high pressure and the large working volume This is also the useful knowledge and lesson for my future career  Experience + The task at Bac Giang Mineral Joint Stock Company brought me a lot of valuable experience I gained a better understanding of how an enterprise operates, its workflows, and how to use the specialized knowledge of human resources to perform the assigned jobs as well as topic-related tasks + Moreover, I have the wonderful opportunity to improve a lot of skills through this internship plan, such as interviewing, collecting information, typing the text, making reports, planning, using software such as Microsoft Office, PowerPoint etc., in the job + From analyzing the human resource issues and discovering the current status of improving the training program for workers at the company, I could give the company the proper solutions for improving the worker’s training program better 22 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Conclusion It could be concluded that Bac Giang Mineral Joint Stock Company was the ideal place for me to work as an intern This was because I had got more knowledge about the field of mineral production and exploitation, the policy, training programs for human resources, organizational structure, etc relating to the company Besides, the company also helped me to apply my knowledge that I learned from my school into practice at the real working environment Especially, I took part in interviewing and found out about the status of training for workers of the company, and then gave the proper solutions for improving the training program for worker at the company Besides, this research was done effectively due to the support from many people, including, teachers from my university, deputy director, head of organization and 23 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com administration department as well as staffs and workers at the company The research was carried out basing on the demand for improving the training program for workers in the company This research will be successful when the company’s training program for workers is enhanced in the future by following the training process, building the proper training program for workers, etc During my research, I had many problems, including lack of experience and skills, but finally, I completed it effectively thanks to my effort and the assistant from others I hope that Bac Giang Mineral Joint Stock Company will be more successful and developed in the future, References Mbaskcool 2017, ‘Employee Training’, < https://www.mbaskool.com/businessconcepts/human-resources-hr-terms/15318-employee-training.html> Rick S 2017, ‘Importance of Human Resource Training’, Chron Tara D 2016, ‘Developing & Training Human Resources in Organizations’, Chron Susan M 2018, ‘Role of Human Resources in the Workplace’, The balance careers Healthknowledge 2017, ‘The impact of political, economic, socio-cultural, environmental and other external influences’, < https://www.healthknowledge.org.uk/public-health-textbook/organisationmanagement/5b-understanding-ofs/assessing-impact-external-influences> 24 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Ian C 2017, ‘How to Measure Learning and Development’s Business Impact’, Vizier Craig R 2015, ‘5 Ways to Reinforce Training in the Workplace’, Positions Training Today 2017, ‘The Most Effective Training Techniques’, http://trainingtoday.blr.com/article/most-effective-training-techniques/> 25 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Appendix 1: Interview questions for Deputy Director and Head of Organization and Administration Question 1: How does Bac Giang Mineral Joint Stock Company determine the demand for training workers? Question 2: What are the current training methods for workers in your company? Question 3: What is the training content for workers at your company? Question 4: How does the company organize the training program for workers? Question 5: Can you tell me about the typical training programs for worker at your company in recent years? Appendix 2: Survey of workers Please circle the correct answer in your opinion Do you think that your woking skills are improved after training? A Yes B No Does this program prevent you from incidents relating to labor safety and security on the site? A Yes B No 26 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com THUONG MAI UNIVERSITY INTERNATIONAL TRAINING DEPARTMENT PRACTICAL BACHELORS PROJECT MANAGERMENT AND HUMAN RESOURCES COURSE 12 INTERNSHIP PLAN Information about student Full name: NGUYEN THI HAI Address: Tri Qua- Thuan Thanh- Bac Ninh Phone number: 0988975819 E-mail: nguyenthihaittbn@gmail.com Full name: NGUYEN THI HAI Information about the company Name of the company: Bac Giang Mineral Joint stock company Address: Tan Dinh Commune, Lang Giang District, Bac Giang Phone: (0240) 3854215 Main activities: Exploiting, processing and producing all kinds of minerals Company size: 200 Full name of general manager: Ha Van Hoe Full name of tutor: Nguyen Thi Ha Position: Head of Organization Company: Bac Giang Exploitable.,JSC Phone: 0985755758 E-mail : khoangsanbacgiang.org@gmail.com Content of intership Topic: Improving the training program for workers at Bac Giang Mineral.,JSC Describing the main tasks and other tasks Job Content Objectives Results Following the tasks assigned Following the rules of the HR Well done by the tutor as well as the department supervisor 27 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Researching the training Finding the advantages and the program for the company's limitations of the old training workers program Designing the training Improving the skills and quality program of workers, minimizing damage to people Track the training process Finding out the difficulties of training to change the content or training method Steps Starting and ending dates 1/3 – 5/3 6/3- 15/3 16/3- 18/3 20/3 22/3 25/3 25/4 20/5- 25/5 31/5 Analyzing the limitations to provide the appropriate training program Designing the appropriate training program If not suitable, then change the training program Estimated time plan Job content and products Learning about the company and researching the current training program for the company's workers to find out the advantages and disadvantages Analyzing the advantages and disadvantages in the old training program of the company to propose the project Suggesting solutions, overcome limitations in training workers Designing general training program Building the professional training programs for workers in each enterprise Project implementation Monitoring the situation of the project from there providing appropriate options Based on the processing of work, evaluating results Evaluation of the project Student’s Contribution to the company Introduce the project to improve the professional training program for workers to improve the 28 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com quality and results of the work for workers, reduce the losses of men or accident occurred for workers as well as for businesses Internship conditions (Regulations on time, uniforms, travel, work regulations, )  Time:  Morning: 8h- 12h  Afternoon: 1h- 5h Uniforms: Office clothing (Monday, Wednesday, Friday: white shirt) The company supports gasoline travel Working regulations: Organizing, guiding and inspecting the organization and reorganization of staff and laborers in the Company, serving the Administration Department; support for the General Director on the company's policy and salary policy Ha noi, 12 March 2018 Student Tutor (Sign and write full name) (Sign and write full name) HAI HA NGUYEN THI HAI NGUYEN THI HA CURRICULUM VITAE 29 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com PERSONAL PROFILE Full name Date of birth Gender Address Tel Email NGUYEN THI HAI 28/11/1997 Female 125 Bui Xuong Trach, Khuong Mai, Thanh Xuan, Ha Noi 0988975819 nguyenthihaittbn@gmail.com EDUCATION 2015- 2018 2012 - 2015  Thuong Mai University Major: Project and Human Resources Management  Thuan Thanh high school WORK EXPERIENCE AND ACTIVITIES Sep 2017- Jan 2018 Mar 2018- May 2018  Internship in Hoaland Joint stock Company  Main responsibilities: Researching the reason why recruitment of company is ineffective Realizing recruitment mission- Finding out the recruitment website efficiency Defining the method to improve the recruitment (make the recruitment clip to attract more candidate) Make the recruitment plan for each month  Recognition and gains: 358 applications for all vacancy 27 candidates passed the interview 16 candidates signed the Probationary contract  Internship in Bac Giang Mineral Joint stock Company  Main responsibilities: Support staffs in the company for doing the daily jobs, such as typing the text, gathering the information and data, making the report, Research the old training program of the company, from there, find out the solution to improve the working quality of the workers 30 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com  ACTIVITIES Sep 2016 - Aug 2017 Building the professional training programs for workers Recognition and gains: Improve the skills, quality of the workers Accidents for workers are minimized The productivity of workers is more efficient  Member of VOLUNTEER STUDENT CLUB BAC NINH Helping pagodas in my district and others district to held events Taking part in protect environment activities Taking part in Warm winter for child programs SKILLS AND ABILITIES     Languages: Vietnamese, English Computer skills: word, excel, power point Time managing Teamwork CERTIFICATION 2015 2016   Diploma of Thuan Thanh High school Langmaster international Certificate of achievement 2016 HOBBIES AND INTERESTS    Read books: Novels, Comics Travel: Discover new things, communicate with different people, learn language, culture,… Music: Pop music REFERENCES  Ms Hanh- Head of Human Resource department at Hoaland Joint stock company Phone: 0977328813  Ms Ha- Head of Organization department at Bac Giang Mineral Joint stock company Phone: 0985755758 31 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com ... proposed the project ? ?Improving the Training Program for Workers at the Bac Giang Mineral Joint Stock Company? ?? to improve the quality and results of the job for workers Introduction to Bac Giang Mineral. .. answering the first question about determining the demand for training workers at at Bac Giang Mineral Joint Stock Company, he said that the company based on the training strategy, the demand for training. .. long-term workers at the company to guide the new workers in the workplace On the third question mentioning to the training content for workers at Bac Giang Mineral Joint Stock Company, he stated that