INTERNSHIP REPORT CHAPTER 1: INTRODUCTION AND CONTEXT OF THE INTERNSHIP REPORT 1.1. SELFINTRODUCTION: My name is Nguyen Thi A I am a student at Industrial University of Ho Chi Minh City. The major is the Faculty of Foreign Languages, especially English. I am passionate about studying a foreign language. I am also humorous, sociable, warm, and responsible. Furthermore, English is one of the keys to future job success. At work, the English certificate has been released and considered a necessary prerequisite for employment. I am interested in a challenging job, and that is the reason why I want to be an English translator. For me, this job itself is very demanding and it is directly opposite to clerical work. I want to inspire foreign language lovers that anyone can learn a language, not their mother tongue with a burning passion. Last but not least, i also have the opportunity to pass on my knowledge, my experience, my life, and my skills, and i want to train them at a particularly young age. People become not only people in the professional field but also helpful citizens.
MINISTRY OF INDUSTRY AND TRADE INDUSTRIAL UNIVERSITY OF HO CHI MINH CITY FACULTY OF FOREIGN LANGUAGES - - INTERNSHIP REPORT STUDENT’S FULL NAME: STUDENT’S ID: CLASS: COURSE: SUPERVISOR’S NAME: HCMC, 05/2022 MINISTRY OF INDUSTRY AND TRADE INDUSTRIAL UNIVERSITY OF HO CHI MINH CITY FACULTY OF FOREIGN LANGUAGES - - Student’s name : Nguyen Khanh Tien Student’s ID : 18093571 Class : DHAV14H Course : 2018-2022 Student’s declaration: I declare that this internship report is my own work and does not involve in plagiarism or collusion I accept heavy penalty for any cheating or plagiarism Date submitted : ……………………… Signed : ……………………… ACKNOWLEDGEMENT During the period of internship, I received a plenty of enthusiastic help and support that guide and encourage me to overcome all difficulties and finish this hard but meaningful time Firstly, I would like to express thanks to the School Board of the Industrial University of Ho Chi Minh City and the Faculty of Foreign Languages creating favorable conditions for me to take my internship Secondly, I sincerely thank to my supervisor who gave me useful guidance and advice that help me to finish my internship successfully From these advices, I can improve my English skills and strategies in translation and interpreting greatly Thirdly, I would like to thank my gratitude and appreciation to MediHub Communications Corporation that gave me chances to perform my internship From there, I have opportunity to approach to the new working environment Besides, I would like to extend my thank to Mrs Pham Diem Thu who gave me professional guidance and insightful comments that considerably help me gain a lot of experiences in improving my skills and strategies in English translation and interpreting Last but not least, I would like to thank my class members who often shared my feelings and gave me timely advice during the internship In short, I really thank to all people helping me to finish this internship report TABLES OF CONTENT CHAPTER 1: INTRODUCTION AND CONTEXT OF THE INTERNSHIP REPORT 1.1 SELF-INTRODUCTION: 1.2 SIGNIFICANCE OF THE INTERNSHIP: .1 CHAPTER 2: COMPANY PROFILE 2.1 BACKGROUND AND RESOURCES .2 2.2 ORGANIZATIONAL 2.3 DEPARTMENTS 2.4 PRODUCTS AND SERVICES CHAPTER 3: MY TASK .5 3.1 JOB DESCRIPTION AND WORK ASSIGNMENTS: 3.1.1 TRANSLATION OF THE CONTENT OF THE UPCOMING MAGAZINE: 3.1.2 WEBSITE MANAGEMENT THUOCSUCKHOE.VN 3.1.3 SUPPORTING CUSTOMER SERVICE DEPARTMENT: .7 3.2 MAIN DUTIES AND RESPONSIBILITIES: CHAPTER 4: REFLECTION .9 4.1 REFLECTION ON DEVELOPED WORKING AREAS AND SKILLS .9 4.1.1 SOME SKILLS ACQUIRED AND SKILLS IMPROVED: .9 4.1.2 SOME WORK PROBLEMS AND SOLUTIONS: 10 4.2 REFLECTION ON PERSONAL DEVELOPMENT DURING THE INTERNSHIP.11 CHAPTER 5: CONCLUSION AND RECOMMENDATIONS: 12 5.1 INTERNSHIP EXPERIENCE SUMMARY: 12 5.1.1 SOME EXPERIENCES LEARNED IN THE INTERNATIONAL PROCESS: 12 5.1.2 SOME STRENGTHS AND WEAKNESSES OF IUH’S COURSE: .13 5.2 RECOMMENDATIONS OR SUGGESTIONS: 13 REFERENCE .15 APPENDICES .16 CHAPTER 1: INTRODUCTION AND CONTEXT OF THE INTERNSHIP REPORT 1.1 SELF-INTRODUCTION: My name is …………………… I am a student at Industrial University of Ho Chi Minh City The major is the Faculty of Foreign Languages, especially English I am passionate about studying a foreign language I am also humorous, sociable, warm, and responsible Furthermore, English is one of the keys to future job success At work, the English certificate has been released and considered a necessary prerequisite for employment I am interested in a challenging job, and that is the reason why I want to be an English translator For me, this job itself is very demanding and it is directly opposite to clerical work I want to inspire foreign language lovers that anyone can learn a language, not their mother tongue with a burning passion Last but not least, i also have the opportunity to pass on my knowledge, my experience, my life, and my skills, and i want to train them at a particularly young age People become not only people in the professional field but also helpful citizens 1.2 SIGNIFICANCE OF THE INTERNSHIP: If a university is a place where students effort to study academic knowledge, an internship is a way that students can practice and develop it by approaching and apply to the field of jobs This is a great chance for students to have an overview of their major as well as the actual status of their major From there, students can understand themselves better The purpose of an internship is not only a condition for university graduation but also a career opportunity and direct exposure to an interpretation major Like other disciplines, the translation – interpretation internship is a necessary activity and plays an important role in the career path of English language students Specifically, students who are oriented towards translation and interpretation When I finish my two-month internship (from December 27, 2021, to February 27, 2022) at MediHud company, I experience and learn a lot of useful lessons There are some meanings of the internship of translation and interpretation Firstly, an internship in translating and interpreting helps language students gain experience working in a real environment Most of the time in the lecture hall, we totally focus on cultivating specialized knowledge Most students only have a brief overview of translation and interpretation and not have many opportunities to interact directly In contrast, the internship period is an occasion that students can apply their knowledge in a real working environment Although the position is an intern, they must complete the assigned work according to the requirements of the company Secondly, this internship helps to create job opportunities and develop themself When students internships in companies, they have a chance to familiarize themselves with new environments, new jobs, new colleagues and new challenges Based on a intership, they can show their ability and any effort will be rewarded Many students, after they finish the internship, are retained by the company and appointed as regular staff and promoted at work Obviously, the not-too-long internship period also creates many conditions for students to develop professional skills and work opportunities Finally, the translation and interpretation internship helps to improve perfect skills Translating and interpreting is a difficult skill that requires the ability to process and communicate information accurately in terms of meaning and message This internship field is a program where students initially interact with real-life translation and interpretation So that, students can promote their abilities as well as know the shortcomings to argue for good The internship also is a good opportunity for students to see their own capabilities and orient their pursuits In summary, an internship in translation and interpretation is a prerequisite for graduation, but it has many benefits for students majoring in English Because students not only have the opportunity to be exposed to the working environment but also have a comprehensive view of their strengths, weaknesses, and interests This internship field helps to gain experience and orient future careers CHAPTER 2: COMPANY PROFILE 2.1 BACKGROUND AND RESOURCES MediHub Communications Corporation is a company that provides digital platforms for the healthcare community and a digital healthcare communication channel The company was established in 2015 Currently, the company is headquartered at 198 Bau Cat, Ward 13, Tan Binh District, Ho Chi Minh City After seven years of operation, the company has developed a large digital community by connecting medical workers and people that provide medical services with digital tools to bring convenient medical facilities for users The company's mission is to improve public health through digital transformation in the healthcare sector Because the company is well aware that Vietnam still lacks a medical staff platform where they can discuss, share and learn about the medical and pharmacy field As well, this platform will provide a large of safe and accurate health information and more services for the people This is a fairly new program, finding hidden challenges and difficulties However, the company still tries to bring them closer to Vietnamese people and spread them all over the world After seven years, they have achieved many achievements, especially being the only Digital Health Ecosystem in Southeast Asia The company has been able to get medical applications closer to people such as MDCom, Pharmacom, MediHub Channel so on In the future, the company will not stop trying to achieve the goals it has achieved 2.2 ORGANIZATIONAL Director Technical Department Deputy Director Accountant Department Editorial Department Sales & Marketing Department 2.3 DEPARTMENTS Administrative Department Accountant Department Technical Department Editorial Department Consultancy Department Consultancy Department Sales and Marketing Department 2.4 PRODUCTS AND SERVICES The company is operating within the health sectors including: MEDIHUB CHANNEL: MediHub Channel is a digital channel that provides some health services including Medihud.vn, MWifi, and MediTV The key to MediHub Channel creates a health digital to improve knowledge to take care of human health Based on MediHub Channel, patients can easily take a medical examination and search on the health services of hospitals or surgery This project attracts many hospitals’ attention with about 40 hospitals and surgery joining it MDCOM: MDCOM is an application of the Vietnamese medical worker community which allows studying medical online courses, sharing new medical knowledge and research, organizing workshops, and connecting Vietnamese medical workers Now MDCOM has more than 5000 medical workers taking part in it PHARMACOM: PHARMACOM is an application for Vietnamese pharmacists and drug stores community that includes training pharmacy courses, providing the knowledge of pharmacy, connecting pharmacists and drugstores, organizing the workshop, and buying medicine on The B2B ecommerce site PHARMACOM is interested in a large number of pharmacists and drug stores with about 24.000 pharmacists and 8000 drug stores using HAYKHOE.VN: HAYKHOE.VN is an e-commerce site specializing in supplying health products like functional foods, healthcare devices, pharmaceuticals, and cosmetics HAYKHOE.VN will perform in 2019 with the desire to provide products at good prices THUOCVASUCKHOE.VN: THUOCVASUCKHOE.VN is a health magazine that is a new project of MediHub Communications Corporation This project is a combination of electronic magazines and oldstyle magazines So that it provides information on health, nutrition, treatment, and beauty THUOCVASUCKHHOE.VN is in the process of completing and is a promising site On this website, people can find a large amount of informative news that is updated on a daily basis Moreover, the articles are written by the head of health experts which have several direct information When the quality of life is improved, people tend to care more about their health But they lack trustworthy information sources The aim of develop THUOCVASUCKHOE.VN website is that this website will be a trustworthy magazine about health for Vietnamese people CHAPTER 3: MY TASK 3.1 JOB DESCRIPTION AND WORK ASSIGNMENTS: In a short period of time working as a staff at MediHub Communications Corporation, I have a opportunity to join a new project that the company is operating as I mentioned above I was given a consulting skills training course by the Consultancy Department, which helped me to get the necessary knowledge about that area Next, I began working for the website thuocvasuckhoe.vn and supported the Sale & Marketing Department Those kinds of tasks allowed me to take part in the Editorial Department and also Marketing Department 3.1.1 TRANSLATION OF THE CONTENT OF THE UPCOMING MAGAZINE: When the interview between supervisors and intern had finished, I was assigned a first task: Translating some health articles to prepare the content for a health magazine This was the main activity for my department to prepare for the project and the Board of Management meeting The content of the health magazine will be shown the key articles that were published in thuocvasuckhoe.vn over 20 articles including pathologies, treatment, and beauty After the content is approved, the editorial board will send it to experts to read to understand the content of the upcoming newspaper Based on that, experts will write complete content and provide accurate data to the editor In this assignment, I am provided with newspaper pages related to the content being worked on After that, I will self-evaluate and select good and useful information to edit into a complete article However, I must also adhere to the requirements set forth by the instructor to form the image of the work process of the team (APPENDICES, sector A) ACHIEVEMENT Being a student of English, I feel lucky that I could get this kind of task It is a wonderful opportunity for me to practice my specialized knowledge and learn new things relating to it Translation articles help me improve my vocabulary on varied topics that I have never known before I can also review grammar by using sentence patterns that I studied in the past In addition, my translation skill is practiced much throughout the translation of Vietnamese sentences into English and vice versa STRENGTHS: - I have taken Translation and Translation subjects already; therefore, I find it not too difficult to translate from English to Vietnamese - Because I was allowed to add content on my favorite topics, I had no pressure and felt comfortable doing this task This led to the result that my productivity was rather good - For sentences that were too strange for me or the specific vocabulary, I look them up on the Internet and dictionaries The searching skill is one of my strengths on this task too WEAKNESSES - My vocabulary is still limited; most of them focuses on academic English There are many fields that I never had a chance to learn and improve my vocabulary about Sometimes, strange topics took me quite a bit of time to find the most suitable words to use - There are also a number of English words that is very hard to find synonyms in Vietnamese; and I am really afraid of them 3.1.2 WEBSITE MANAGEMENT THUOCSUCKHOE.VN The other interns I am trained how to manage thuocvasuckhoe.vn This is a challenge and also really new I will be responsible for posting and managing the writing according to the number of journals required by the company Therefore, it requires itself to be careful to ensure the quality of the content for the readers At the same time, i should avoid errors in the posting process leading to inaccessibility to readers and missing or misleading magazine content (APPENDICES, sector B) ACHIEVEMENTS: - The manager thuocvasuckhoe.vn has helped me gain more knowledge and soft skills about the website This is a good occasion for me to learn new skills and support my job Website management is a new and interesting job that is the first time I it by myself STRENGTHS: - As an inquisitive person, website management is not too difficult for me I am supported and guided by my colleagues in the marketing department 3.1.3 SUPPORTING CUSTOMER SERVICE DEPARTMENT: My next job is to support the customer care department Specifically, i will call to confirm the student's information about the name, phone number, and address to return the certificate of continuous training in pharmacy that the student has registered to study Because Covid-19 has caused some employees to think at home, the customer department is understaffed leading to an overwhelming amount of work Then, i will summarize the above information into a detailed report Data will be stored on the system and can be extracted at any time Next, i will assist in compiling certificates by region and handing them over to HR ACHIEVEMENTS: Because I have experience as a customer service representative, I have no difficulty working This is also an opportunity for me to have direct contact with the company's projects Moreover, this job helps me develop my communication skills with customers and makes me more confident STRENGTHS: - Communicating is one of my strengths - Knowing the information of students helps me to save a lot of time WEAKNESSES: - The only weakness is the regional accent, which makes it difficult for both me and the students to exchange information 3.2 MAIN DUTIES AND RESPONSIBILITIES: Translating and interpreting is one of the professions that people care about and love I am very fortunate to be able to practice at a company with the right major for me In order to well as a translator, i have constantly improved my knowledge and searched for documents that are relevant to my field of practice Because of my internship in a completely different field, which is a pharmacy, i encounter many difficulties Because the documents to be translated have quite a lot of specialized words In order to complete the job well, i apply the knowledge in the two subjects of Translation and and some auxiliary oxfordlearnersdictionaries.com, tools to look up thefreedictionary.com, pharmaceutical and words such as dictionary.cambridge.org/fr/ Therefore, when approaching a text, i can infer the brief content of the topic To get a good result, i need to combine translation methods to complete the translation I used various translation methods including literal technique, transposition technique, modulation technique, and equivalence technique Sometimes, the above methods are not very effective, i have to change to another method to make the text easier to understand in the treatment instructions So i often refer to Vietnamese websites about health with the same topic to see how people explain and interpret it For one months, the content is also completed Although it is not the best text, it is the good result of efforts in studying and applying the knowledge learned I can't deny that the knowledge i have learned from Translation has given me the necessary background and skills to analyze data and compile it effectively CHAPTER 4: REFLECTION 4.1 REFLECTION ON DEVELOPED WORKING AREAS AND SKILLS 4.1.1 SOME SKILLS ACQUIRED AND SKILLS IMPROVED: Through the internship i have learned a lot of experience and perfect soft skills: Taking note skill In the internship, i had to deal with tasks including lots of information, so i had to get used to taking notes in order to avoid missing the main points of those tasks Communication skill I learned to communicate, express, and convey my thoughts as well as information precisely I also learned how to interact effectively with colleagues, host teachers, and students, too Problem solving skills In my internship, i did learn and accumulated experience in problem-solving skills For example, when i experienced an electrical loss, i had to make an idea to handle the situation Hence, i made a suggestion that students should gather in the main hall and sing an English song together This boosted the classroom atmosphere and helped children learn English through those songs Teamwork I had an opportunity to learn how to share work with my colleagues so as to accelerate appointed assignments This was also considered to be an ideal way to deal with the workload by taking advantage of members’ strength points Management and techniques observed There are two main techniques that help make management successful: Making To-do-list Making a list concluding all the tasks that needed finishing helped me to increase productivity in work performance and keep myself motivated Besides, this gave me a hand in remembering all the daily tasks Prioritizing works This type of technology helped me to notice which work should be done first and which should be done afterward It helped me to order tasks with different priorities 4.1.2 SOME WORK PROBLEMS AND SOLUTIONS: LACK OF SPECIALIZED KNOWLEDGE IN PHARMACY: Internship in a specialized pharmaceutical company is a big challenge Because i am not knowledgeable enough in this field while most of the documents that need to be translated are related to the pharmaceutical industry Solutions: - To solve the above problem, i studied specialized vocabulary on websites like oxfordlearnersdictionaries.com, thefreedictionary.com, and dictionary.cambridge.org/fr/ - www.healthline.com is a website that i often refer to for healthcare information - I asked my instructor about things that i wasn't clear on INEFFECTIVE WORK AND TIME MANAGEMENT: Compilation took a long time because i didn't know how to manage the work properly Therefore, the late completion of translations has pushed the progress of the work to be delayed from the beginning of the work It was truly an unforgettable and meaningful time because i accumulated more knowledge and learned many new skills Solutions: - In order to complete the work on time, i worked overtime to get the job done - Learning time management skills and work is also my priority So I searched for this skill information online and asked for a guide from my instructor 4.2 REFLECTION ON PERSONAL DEVELOPMENT DURING THE INTERNSHIP An internship is a time when i have experienced many new things from which gain a deeper understanding of the industry and work overview Knowledge is so vast that we cannot learn overnight Experiences and skills are the same, we must go through the process of learning and training to develop comprehensively During the internship period, i have accumulated for myself some skills that are absolutely necessary for the process of working Firstly, communication is extremely important Communication skills are the bridge that helps you build relationships at work Because you will be able to fully and easily understand your views and opinions through communicating and talking with others Besides, communication also shows a person's ability to work, whether that person is proactive and flexible in work or not Secondly, teamwork is also a necessary skill in working In a corporate environment, you inevitably have to work in groups with other colleagues to complete a plan or project Teamwork skills help group-work to be carried out efficiently and smoothly Because the amount of work is quite large, it requires a team to divide the work accordingly The members will take on different roles to develop the project or plan in the best way Vietnamese proverbs have sentences: “One tree cannot amount to anything, three of them together can look like a mountain” Finally, problem solving skill should be practiced at school In both life and work, we cannot avoid difficulties and challenges Problem solving skill helps us to analyze the problem we are facing From there, they can find a best solution to avoid affecting the interests of themself and the company In summary, communication skill, teamwork skill, and problem solving skill are three skills that are really necessary for a fresh graduate It may not be fully trained at school However, they are necessary skills when working in a company Because the pressure of the job is high, it requires us to adapt and meet the requirements set forth In an office environment, a project or plan can be successful when all employees work together and work together Each person plays an important role at different stages So these three skills are often used to connect members of the company At the same time, it also demonstrates the ability to adapt and handle situations that arise at work CHAPTER 5: CONCLUSION AND RECOMMENDATIONS: In the beginning, I could not avoid the unexpected difficulties and problems; however, along with the enthusiastic encouragement of the people around me, i have successfully completed this internship report This internship was a precious time when i acquire a lot of useful knowledge and skills 5.1 INTERNSHIP EXPERIENCE SUMMARY: 5.1.1 SOME EXPERIENCES LEARNED IN THE INTERNATIONAL PROCESS: - Being proactive: is the first and biggest lesson that students need to learn It's as simple as taking the initiative to get to know people, actively tinkering, finding out about work, offering help, cooperating with people, etc All these will help you quickly get along enter and develop skills - Experience from reality: Internship is a very rewarding time, an opportunity for you to gain a lot of experience, valuable experience from practice, and future orientation for you Besides, the results achieved after the internship will also help you to improve yourself in terms of knowledge, skills, or lifestyle - Lessons in social behavior: When students are born, everyone will be surprised, not knowing how to communicate and behave appropriately The first days will make the students afraid and surprised when everyone behaves and behaves with each other differently from students or teachers in the school As well as situations, students are responsible for themselves - Learning new skills: In addition to the necessary skills for the job, during the internship, students will learn many other skills from those who have a lot of knowledge and experience in the field Internships are also a time for students to practice professional skills 5.1.2 SOME STRENGTHS AND WEAKNESSES OF IUH’S COURSE: By using the knowledge in the English’s major program, i have done a good job during the internship period Therefore, I realize that the curriculum is very important and necessary for a IUH student's English major STRENGTHS: - The curriculum provides background knowledge for students majoring in translation and interpretation - In the curriculum, some subjects such as Translating 1,2 Interpreting 1,2 Writing 1,2, and Advanced Writing supply knowledge and are relevant to work practices - The curriculum focuses on developing skills (communication, speaking, listening, writing, translation and interpretation) rather than more academic knowledge WEAKNESSES: - Because students practice at a company specializing in pharmacy, the vocabulary of this field is almost nonexistent While the curriculum focuses to teach on industries such as economics, e-commerce, and manufacturing - Although the curriculum design is reasonable and consistent with reality, the short time to study specialized subjects makes students not have many opportunities to practice 5.2 RECOMMENDATIONS OR SUGGESTIONS: Some suggestions for students to prepare for the internship: - When students begin to intern for any company, they should learn about the company background such as working culture, company information, and job requirements This is a necessity for students to get used to the working environment and not suffer from culture shock - When starting work, students should let themselves get enough rest This is a way to help students stay awake and work to the best of their ability - Developing professional skills and soft skills is essential for students Because these are important skills for work and career development - Work management skills are also an important skill that needs to be learned at school It helps the work schedule to be allocated reasonably and clearly Therefore, students can clearly plan the work so that the work goes smoothly and will be highly effective REFERENCE https://medihub.com.vn/service (MediHub company’s website) http://libweb.anglia.ac.uk/referencing/harvard.htm (University Library Guide to the Harvard, Style of Referencing, July 2008) APPENDICES A TRANSLATION OF THE CONTENT OF THE UPCOMING MAGAZINE: B WEBSITE MANAGEMENT THUOCSUCKHOE.VN This is an interface of thuocvasuckhoe.vn website: C NEW PROJECT: THUOCVASUCKHOE.VN This is the signing event of the latest project recorded by The Saigon Times newspaper D COMPANY’S WEBSITES: