DESCRIPTION ABOUT STUDENT’S INTERNSHIP

INTERNSHIP REPORT i Supervisor: Tran Thi Tho M.A TABLE OF CONTENS TABLE OF CONTENS .i ACKNOWLEDGEMENT ii PART 1: GENERAL INFORMATION ON NAM A DONG TOURIST COMPANY 1.1 An overview of Nam A Dong Tourist .2 1.1.1 Introduction 1.1.2 Managrment System Diagram of Nam A Dong Tourist 1.2 Sale Department .4 1.2.1 General information 1.2.2 Missions PART DESCRIPTION ABOUT STUDENT’S INTERNSHIP .6 2.1 Position Overview and Responsibility .6 2.2 Detailed Job Description PART 3: PERSONAL EXPERIENCE FROM THE INTERNSHIP .16 3.1 Personal advantages and dificulties during the Internship .17 3.2 Experience gained from the Internship 18 PART 4: SUGGESTIONS FOR PRACTICE SITE AND UNIVERSITY .20 4.1 Suggestions for the Pracice Site 20 4.2 Suggestions for Duy Tan University and English Department 20 SUPERVISOR’S COMMENT 22 Student: Tran Thi Kim Thuong INTERNSHIP REPORT ii Supervisor: Tran Thi Tho M.A ACKNOWLEDGEMENT Dear all the teachers in English Department of Duy Tan University Dear my supervisor,Tran Thi Tho Dear the director and most of Nam A Dong tourist Firstly, with the deepest and most sincere affection, allowing me to express my gratitude to all the individuals and organizations who have facilitated support and assistance throughout the learning and research process During the time when I started studying at the school, I have received a lot of attention and help from my teachers and friends With deepest gratitude, I would like to send to all the teachers in the English Language Department – Duy Tan University who have conveyed this valuable knowledge to us during their time at the school Thanks to the guidance and instructions of the teachers, my research project can complete well Once again, I would like to express my sincere thanks to the teacher who has directly helped, cared and guided me to successfully complete this report in the past Sincerely Tran Thi Kim Thuong Student: Tran Thi Kim Thuong INTERNSHIP REPORT Supervisor: Tran Thi Tho M.A PART 1: GENERAL INFORMATION ON NAM A DONG TOURIST COMPANY Name: Nam A Dong Tourist Company Address:90 Dang Nhu Lam Street, Son Tra District,Da Nang City, Viet Nam Phone number: 02363918698 Web: dulichnamadong.com Email: dulichnamadong@gmail.com Student: Tran Thi Kim Thuong INTERNSHIP REPORT Supervisor: Tran Thi Tho M.A 1.1 An overview of Nam A Dong Tourist 1.1.1 Introduction Along with Vietnam's rapid growth and deep integration into the global economy, since its inception on December 21, 2015, Nam A Dong Tourism Joint Stock Company has successfully organized numerous domestic and international tours The office is politely built, scientifically organized to help function efficiently and is located on alley 90 Dang Nhu Lam, Son Tra district, Da Nang city It is a convenient place to reach people.The business has new office equipment to make information processing easier and faster The company is about 25 minutes away by car from the airport, which is very convenient for customers to move around We'll stop at Rong Bridge, Da Nang's most beautiful bridge, on our way to work Tourists may visit Linh Ung Pagoda or Ngu Hanh Son from the company's position on the Son Tra peninsula With a team of enthusiastic and knowledgeable staff and guides who coordinate service quality to offer consumers a sense of security when they have confidence in Nam A Dong The business has been through many domestic economic upheavals as well as the consequences of the regional economic downturn since its inception Until now, the company has established itself as one of the most reliable domestic and foreign travel operators, attracting a large number of customers due to its wide range of travel service packages, as well as customer service methods and advice Nam A Dong Tourism Joint Stock Company's slogan is "Bring a Smile to Life," and it is committed to providing high-quality travel programs Student: Tran Thi Kim Thuong INTERNSHIP REPORT Supervisor: Tran Thi Tho M.A 1.1.2 Managrment System Diagram of Nam A Dong Tourist Director Business Department Operation Room Accounting Department Vehicle Operating Room Tourguide Department Diagram 1.1 : The organizational structure of the company Introdution In order to ensure a high degree of flexibility and efficient operation, the company has organized the operating system with the most reasonable and optimal scale, and all errors and difficulties in the business process are quickly overcome The departments have formed a bond to help each other achieve the defined objectives The director oversees all company operations, has timely adjustment plans, and the functional divisions are under the director's direct supervision under the online management system The mandate is established by the democratic centralization in management principle, which ensures that resources are available to address central issues Inside: Director: The person in charge of the company's day-to-day operations In addition, the director is in charge of developing strategic plans and strategies Student: Tran Thi Kim Thuong INTERNSHIP REPORT Supervisor: Tran Thi Tho M.A Business Department: This is a location that is vital to the company's operations, serving as a hub for market analysis, strategic planning, strategy formulation, and marketing to draw visitors to the company Operation Room: Act to ensure the quality of the company's goods Deploying all of the operating programs' jobs Plan to deploy jobs related to tourism program implementation, such as hotel registration, visas, modes of transportation, etc., to ensure efficiency and timeliness Accounting Department: Statistics, company financial planning, and monthly corporate income reports are all functions of this role Keep track of the company's capital and assets and report on them Vehicle Operating Room: Having the responsibility for overseeing the entire vehicle service.Receive transactions and rent a transport vehicle to satisfy time and trip specifications Tourguide Department: The company currently has three official guides, the rest are collaborators The company is still planning to recruit more guides to expand the scale of operations 1.2 Sale Department 1.2.1 General information It is a location that is vital to the company's operations, serving as a hub for market research, strategic planning, and increasing tourist attraction Coordination with the Executive Department, creation of content-to-price tourism services that are acceptable to consumer needs, and active participation in the introduction of new products into the business Contracts should be negotiated with airlines, overseas travel agencies, and domestic and international organizations Student: Tran Thi Kim Thuong INTERNSHIP REPORT Supervisor: Tran Thi Tho M.A Pictures : The company's employees 1.2.2 Missions The sales department has the following tasks: Introduce new travel services that the company applies, such as: travel programs, air ticket sales, car rental, to new agencies, units, customers, to convince customers to use the company's services Collect customer-related information such as addresses, contact information and customer needs Search and approach customers through e-mail, phone and face-to-face meetings for advice and tour services Identify your target market, develop an appropriate business plan and be responsible for the development of an assigned tourism market PART DESCRIPTION ABOUT STUDENT’S INTERNSHIP 2.1 Position Overview and Responsibility I worked as a sales tour during my internship Regardless of the visitor's conduct, most organizations require tour sellers to maintain a cool, courteous, Student: Tran Thi Kim Thuong INTERNSHIP REPORT Supervisor: Tran Thi Tho M.A and professional attitude at all times A job that necessitates excellent communication skills and a working knowledge of tourism I was assigned task like: -Identify the clients -Collect and analyze data and profiles of users -Improve communication skills - improve teamwork ability Through my interactions, I have already gained more knowledge, such as communication and teamwork 2.2 Detailed Job Description Week  From Jan 18th to Jan 24th, 2021  I went to Nam A Dong Tourist the day per week  Working time : Monday,Tuesday and Wednesday Student: Tran Thi Kim Thuong INTERNSHIP REPORT Supervisor: Tran Thi Tho M.A Morning: 7:30 am- 11:00am Day Date Monday, Jan Tasks -Having an Results -Getting some 18th appointment with the information about the director of the company as well as company employees -Getting in touch with the working Tuesday, Jan environment -Learning about the -Getting more useful 19th rules and policies information about -Learning information the company about the business sector, products, how to sell a tour, the market, competitors Wednesday, -Acquiring a thorough - Understanding the Jan 20th understanding of the company's product- company's packages in selling operation order to provide sound advice to consumers Monday, Jan 18 , it's been my first day at the company I was a little th worried However, after the director gave me an overview of the business and I met the company's employees, who were all polite and helpful, I was no longer concerned and felt completely at ease working here Tuesday, Jan 19th, I started to learn about corporate policies and information about the business sector The director explains the company's Student: Tran Thi Kim Thuong INTERNSHIP REPORT Supervisor: Tran Thi Tho M.A policies and procedures, as well as the work of the sales tour I became familiar with the company's policies Wednesday, Jan 20th, I watched and heard about the company's package sales process from the employees Student: Tran Thi Kim Thuong INTERNSHIP REPORT Supervisor: Tran Thi Tho M.A Week  From Jan 25th to Jan 31th, 2021  I went to Nam A Dong Tourist the day per week  Working time : Monday and Tuesday Morning: 7:30 am- 11:00am Day Date Monday, Jan tasks -Learning about how to Results -Getting to know 25th sell a tour more about tour sales -Learning how to post - Improving my tour sales and promote communication skills tours - Learning how to receive calls from Tuesday, Jan customers - Reading papers - Learning more 26th related to the about the sale tour department of sale tours department -Receiving essential - Gaining a better details, such as room understanding of the type, costs, and knowledge needed facilities about facilities Monday, Jan 25th, I started learning how to sell tours this week I did my research and read more about the department that was going to I've learned how to completely list travel deals I've learned how to communicate and exchange information with clients This has aided in the development of my communication abilities Tuesday, Jan 26th, I've learned some crucial information, such as room type, price, and service, so I can confidently recommend it to customers The Student: Tran Thi Kim Thuong INTERNSHIP REPORT 10 Supervisor: Tran Thi Tho M.A search was a bit difficult for me at first, but fortunately a long-standing staff member helped me solve this problem Student: Tran Thi Kim Thuong INTERNSHIP REPORT 11 Supervisor: Tran Thi Tho M.A Week  From Feb 1st to Feb 7th, 2021  I went to Nam A Dong Tourist the day per week  Working time : Monday, Tuesday and Wednesday Morning: 7:30 am- 11:00am Day Date Monday, Feb 1st Tasks -Meeting of analysis of Results -Learning how to work, division of staff work with groups into groups I'm divided into groups selling tours Tuesday, Feb nd to Danang -Making work -Working more schedules and assigning effectively tasks to members of Wednesday, Feb rd your team Posting and selling -Learning how to tours to the forums,join sell goods and the facebook groups write posts Monday, Feb 1th ,this week, the company had a surprising gathering of members, I was a little worried, but then the director announced that it was going to divide the group to make it easier to work I've been divided into a group selling Da Nang tours Tuesday, Feb 2th, my team began to assign work to each member of the team My mission is to explore websites like www.travel.com.vn, dulichviet.com.vn After working in groups for just one day, I find work more efficient and faster I have received great help from my experienced brothers and sisters Student: Tran Thi Kim Thuong INTERNSHIP REPORT 12 Supervisor: Tran Thi Tho M.A Wednesday, Feb 3th, I started working on my own after a day of group work I started writing and selling travel programs on facebook forums and groups Searching for potential customers for the company Student: Tran Thi Kim Thuong INTERNSHIP REPORT 13 Supervisor: Tran Thi Tho M.A Week  From Feb 22nd to Feb 28th, 2021  I went to Nam A Dong Tourist the day per week  Working time : Monday, Tuesday and Wednesday Morning: 7:30 am- 11:00am Day Date Monday, Feb 22th Tasks -Calling and advising Results -Improve my customers will communication skills continue to be a better and better priority Tuesday, Feb 23th -Learning to exchange - Knowing the information by email relevant services and phone with services (restaurants, hotels) Wednesday, Feb -Introducing new - Having the ability 24th travel services that the to persuade company is applying consumers to use the such as travel company's services programs, air ticket sales, for company's new customers Monday, Feb 22 ,this week, I've become more skilled in my work, I've nd been instructed to answer the phone and consult clients My communication skills are becoming better and better Tuesday, Feb 23nd, I've learned how to exchange information via email, phone and services (restaurants, hotels) Know important services related to the tourism industry Student: Tran Thi Kim Thuong INTERNSHIP REPORT 14 Supervisor: Tran Thi Tho M.A Wednesday, Feb 24th, I learned how to find and extend my leads, as well as how to align customers with my firm's services Above all, I understand how to convince consumers to use the company's services, which is something about which I am extremely pleased I make mistakes from time to time, however I can learn from them Student: Tran Thi Kim Thuong INTERNSHIP REPORT 15 Supervisor: Tran Thi Tho M.A Week  From March 1th to March th, 2021  I went to Nam A Dong Tourist the day per week  Working time : Monday and Tuesday Morning: 7:30 am- 11:00am Day Date Monday, March 1st Tasks -Updating tour Results Getting a better information on the understanding of the website and on sales plan Facebook - Working in groups to develop sales marketing plans for the tour nd Tuesday, March -Learning how to take Understanding how to care of the guests care for guests based on their nationality, age, gender, business, interests, and culture Monday, March 1st, I keep updating the tours on my website this week, facebook Team work on more successful tour sales and marketing strategies My teamwork has changed Tuesday, March 2nd, I've learned how to take care of clients of different ages, genders and industries greater self-assurance when dealing with customers Student: Tran Thi Kim Thuong INTERNSHIP REPORT 16 Supervisor: Tran Thi Tho M.A Week  From March 8th to March 14th, 2021  I went to Nam A Dong Tourist the day per week  Working time : Monday ,Tuesday and Wednesday Morning: 7:30 am- 11:00am Day Date Monday, March 8th th Tuesday, March Tasks - Calling advice, Results - Knowing how to customer care and convince and checking messages recommend tour - Getting to know more purchases - Learning more about the destinations about tourist that are suitable for destinations visitors Wednesday, March - Completing the relevant - During the 10th papers of the internship weeks of practice, I learned a lot Monday, March , this week, I'll keep calling and texting customers Since the work is familiar to me, it is relatively simple for me Tuesday, March 9th,I'm looking for famous tourist destinations that are suitable for customers This allows me to gain a deeper understanding of the lovely country in which I live Wednesday, March 10th , On the last day, I spent some time perfecting all of the required documents in order to return to school During my internship at the company, I learned a lot I feel very sad to be away from all of you It was brothers and sisters, friends and teachers who taught me new things The time I practiced in this place will be an unforgettable memory, a memory that will follow me through my work in the future th Student: Tran Thi Kim Thuong INTERNSHIP REPORT 17 Supervisor: Tran Thi Tho M.A PART 3: PERSONAL EXPERIENCE FROM THE INTERNSHIP 3.1 Personal advantages and dificulties during the Internship After my internship at the business, I completed it successfully thanks to everyone's care and assistance, as well as my own efforts During that time, there were several benefits and drawbacks During my internship, I had a lot of advantages I was guided enthusiastically by myself and answered my questions during the practice Other colleagues are also very enthusiastic They always share valuable experience for me while working I also improved my knowledge of sales tours during my working time I've accumulated a lot of experience, too.Everyone explains what the job selling tour entails to me I am more confident in communicating during the consultation process with the client Know a lot of interesting things about the process of learning famous tourist spots Either way, I also encountered some difficulties during my internship at the company My first flaw was that I was very reserved , sometimes I don't have to ask, because I'm afraid to affect other people's work Because this is the first time I've worked in a company, I feel very worried, because the knowledge I've learned at school is only theoretical, so when I have direct contact with the job Actually, I find it very difficult Starting work, at first, I was very surprised, often wrong, damaging There is also a weakness in understanding the experience of selling travel programs, poor communication skills in front of the crowd, shy, sometimes dialect-speaking, incorrect pronunciation, interpretation and expression skills I therefore realize that there are many weaknesses and that there is a need to work harder The amount of work I had to in the beginning was quite a bot , and I was exhausted.I have a lot of difficulties balancing my work and studying time Student: Tran Thi Kim Thuong INTERNSHIP REPORT 18 Supervisor: Tran Thi Tho M.A Finally, in order to achieve successful performance, I must research and practice more diligently 3.2 Experience gained from the Internship Throughout the internship, I've had many opportunities to develop my capacity and communication skills Being proactive is the greatest and the first lesson I've learned Get to know people proactively, get to know work actively in practice, proactively propose and work with everyone They all help us quickly adapt to the new environment Help me seize the opportunity to learn a lot of practical things Gain practical experience through invaluable practical lessons, be able to work in the real world, give the opportunity to apply the knowledge in school that we call theory In addition, I've learned a variety of unique skills, such as how to interact with customers by being considerate, attentive, and skilled (listening to what customers need, making customers satisfied ) Working in the office with vigour, activity, and caution Teamwork skills in the workplace for brothers and sisters Skills in assessing and identifying problems as right or wrong, reasonable or not, honest or dishonest At the same time, she has accumulated a lot of valuable experience for herself, which is: Thanks to everyone guidance, I have seen the similarity and difference between the theory learned and how to it in practical reality, recognize the weaknesses and limitations of her own knowledge From there, learn from the brothers and sisters in the company to add to their knowledge We become "Rich" after a time of internship because we make new friends, fellow brothers and sisters, and great friends in the profession Those partnerships are the ones that can often assist us in our career and future growth without asking for anything in return Student: Tran Thi Kim Thuong INTERNSHIP REPORT 19 Supervisor: Tran Thi Tho M.A While working in a high-pressure setting, I learned a variety of skills, including how to work in an office and in groups, as well as how to adapt to an efficient working environment I feel more responsible about what I I noticed that the information I gained from this exercise was extremely beneficial, but it was insufficient I need to put in more practice time Practicing is not only a time for me to learn, but it is also a great opportunity for me to demonstrate my abilities If all goes well, I may be offered a full-time job after we graduate Student: Tran Thi Kim Thuong INTERNSHIP REPORT 20 Supervisor: Tran Thi Tho M.A PART 4: SUGGESTIONS FOR PRACTICE SITE AND UNIVERSITY After some practice, I'd like to add some ideas to the intern company and Duy Tan University's foreign language department Hope my opinion is going to be of use to the school and the company 4.1 Suggestions for the Pracice Site Nam A Dong Company can train and hire more marketing and partners, as well as create a public relations division that specializes in events To increase sales and benefit, Nam A Dong Tourist Company, in my opinion, should expand its service sector At the same time, the company must continue to consolidate and propose highly feasible directions and strategies to achieve good results The business should train and hire more employees, as well as recruit partners and create a new event organization Furthermore, the organization should update the office facilities and materials to have the most comfortable working atmosphere for employees In addition, the company could advertise its activities in other parts of Da Nang City to draw more buyers, using efficient methods such as flyers, mass media advertisements, and radio broadcasting Furthermore, they would continue to enhance the company's service quality by creating workflows for all of the center's business and administrative functions, as well as arranging the best working and learning environments for employees Finally, the organization could reasonably arrange a variety of training programs for its employees and grow its business nationally and internationally 4.2 Suggestions for Duy Tan University and English Department First and foremost, I hope that our department will be able to collaborate with a variety of foreign language organizations and businesses As a result, Student: Tran Thi Kim Thuong INTERNSHIP REPORT 21 Supervisor: Tran Thi Tho M.A students have several opportunities to gain valuable practical experience and to envision their future careers Second, the department should arrange a variety of extracurricular events, such as English clubs and picnics, so that we can become more positive, involved, and develop our communication and soft skills by exposing us to the real world In addition, tourism majors should be included in the curriculum to help students develop a greater understanding of the hospitality and tourism industries As a result, when students begin to practice and work later, they will not be surprised Furthermore, the school can form partnerships with local businesses, establish opportunities for students to visit, experience the actual working atmosphere as well as their working style, and organize student playgrounds Participants are helping to improve the learning environment Student: Tran Thi Kim Thuong INTERNSHIP REPORT 22 Supervisor: Tran Thi Tho M.A SUPERVISOR’S COMMENT  -··························································································· ································································································ ································································································ 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Kim Thuong INTERNSHIP REPORT 17 Supervisor: Tran Thi Tho M.A PART 3: PERSONAL EXPERIENCE FROM THE INTERNSHIP 3.1 Personal advantages and dificulties during the Internship After my internship. .. purchases - Learning more about the destinations about tourist that are suitable for destinations visitors Wednesday, March - Completing the relevant - During the 10th papers of the internship weeks of