INTERNSHIP REPORT PHAN THI THANH HANG 1

MINISTRY OF EDUCATION AND TRAINING DUY TAN UNIVERSITY FACULTY OF ENGLISH DUY TAN UNIVERSITY INTERNSHIP REPORT Supervisor : Nguyễn Xuân Tích, M.A Student : Phan Thị Thanh Hằng Class : K23NAB5 Code : K23.701 Course : 2017 - 2021 DA NANG – March 2021 DUY TAN UNIVERSITY SOCIALIST REPUBLIC OF VIETNAM FACULTY OF ENGLISH Independence – Freedom - Happiness DUY TAN UNIVERSITY INTERNSHIP REPORT Student’s name : Phan Thi Thanh Hang Date of birth : 15/02/1999 Class : K23NAB5 Department : Faculty of English Internship Site : The Consultancy-Education Mr Bean Limited Company Internship Period: From January 20 th to March 16th, 2021 SUPERVISOR: NGUYEN XUAN TICH, M.A DA NANG, March 2021 INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A TABLE OF CONTENTS ACKNOWLEDGEMENT PART I GENERAL INFORMATION ABOUT THE CONSULTANCY – EDUCATION MR.BEAN LIMITED COMPANY 1.1 Overview of The Consultancy-Eduction Mr.Bean Limited Company 1.1.1 Introduction 1.1.2 Facilities 1.2 Human Resource and Organization about the Consultancy-Education Mr.Bean Limited Company .3 PART JOB DESCRIPTION .4 2.1 Position and responsibility 2.2 Detailed job description 2.2.1 Week 1: from January 20th to January 22nd, 2021 2.2.2 Week 2: from January 25th to January 29th, 2021 2.2.3 Week 4: from February 22nd to February 26th, 2021 .10 2.2.4 Week 5: from March 01st to March 05th, 2021 12 2.2.5 Week 6: from March 08th to March 12th , 2021 14 PART PERSONAL EXPERIENCE FROM INTERNSHIP 16 3.1 Personal Advantages and Disadvantages in the Internship Process .16 3.2 Personal Experience from the Internship 17 PART SUGGESTIONS FOR PRACTICE SITE AND UNIVERSITY .18 4.1 Suggestions for Faculty of English .18 4.2 Suggestions for Internship Site 18 SUPERVISOR’S COMMENT 20 Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT i Supervisor: Nguyen Xuan Tich, M.A ACKNOWLEDGEMENT  First of all, I would like to thank The Consultancy- Education Mr Bean Limited Company for helping me have a good environment to study, work and acquire new knowledge Although my internship lasted only six weeks, it left me a lot of memories and at the same time helped me complete my internship report Second, I would like to thank Duy Tan University and Faculty of English for arranging and creating conditions for me to participate in the internship early I would also like to thank Mr Nguyen Xuan Tich - my guide, who has always been enthusiastic to help, support and answer all of my questions during writing the internship report Third, I would like to thank Mr Nguyen Ngoc Huy – Director of the Consultancy-Education Mr.Bean Limited Company for giving me the opportunity to work at his company I am really grateful that he helped me, although my job is quite busy, he took the time to guide me throughout the internship with helpful advice, lessons and work experience Next, I would also like to send my sincere thanks to the staff of company for accompanying, guiding and helping me during my internship Finally, I really thank my friends and especially family for supporting me, always by my side to advise and encourage me to overcome difficulties I am grateful to all of you I wish all of you good health and success! Yours sincerely! Student PHAN THI THANH HANG Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A PART I GENERAL INFORMATION ABOUT THE CONSULTANCY – EDUCATION MR.BEAN LIMITED COMPANY 1.1 Overview of The Consultancy-Eduction Mr.Bean Limited Company 1.1.1 Introduction Address: 149 Phan Dang Luu street, Hai Chau district, Da Nang Phone number: 0988788168 Hotline: 0365272927 Email: mrbean.0988788168@gmail.com Fan page: Mr Bean TOEIC – B1 – IELTS Da Nang English Mr.Bean was established in 2019 Company Director - Mr Nguyen Ngoc Huy (also known as Mr Bean) is a TOEIC 4-skill trainer of ETS American Educational Testing Institute in Vietnam (ETS is the agency that manages and publishes exams TOEIC and TOEFL globally); is a TOEIC skills senior training expert of IIG Vietnam in Central Vietnam In addition, he has years of TOEIC experience and has trained thousands of students in TOEIC and VSTEP In general, Mr.Bean is a fairly large and reputable brand in TOEIC and VSTEP training in Southeast and Central region 1.1.2 Facilities Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A Currently, Mr.Bean has main facilities in Da Nang city: * Facility 1: 149 Phan Dang Luu street- Hai Chau district - Da Nang City (floors & 3) * Facility 2: K152 / 31 Phan Thanh street - Thanh Khe district- Da Nang city * Facility 3: Danang University of Education - 459 Ton Duc Thang streetLien Chieu district- Da Nang city Beside that each classroom is arranged with 10-15 individual seats which are dedicated to learning a foreign language All classrooms are installed with modern teaching equipment: projectors, TV-LCD, laptop, audio, CD players and auxiliary facilities: computer system, staffroom, LAB room, bookcase, rich and interesting learning curriculum The program content is lively and suitable for children with multimedia functions to enhance children’s interest Description Branch manager Deputy Manager Office Manager 1.2 Human Resource and Organization about the Consultancy-Education Accounting Mr.Bean Limited Company Phan Thi Thanh Hang - 23203110216 Staff Staff Staff Staff Staff INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A PART JOB DESCRIPTION 2.1 Position and responsibility During the internship, my position was to support the teachers at the center The first time I met the director of the Consultancy - Education Mr.Bean limited company, and he introduced the center, the rules, working time and assigning practice schedule to the center This job requires me to have a solid knowledge of English, be patient, and be careful while handling the job I was assigned tasks as follows:  Preparing materials and tools for students  Supporting teachers in managing and organizing classroom activities  Translating script of TOEIC exam questions in the book ECONOMY TOEIC 2018  Checking of vocabulary error on the slides of listening exercises  Writing a script describing the picture in the TOEIC Speaking test resource  Writing emails from the topics in the system's TOEIC exam resources Mr.Bean English  Composing a PowerPoint file containing data from the assigned image My internship lasts weeks from January 20th to March 16th I usually work four days a week Working time: - Morning: 8am-11am - Afternoon: 2pm-5pm 2.2 Detailed job description 2.2.1 Week 1: from January 20th to January 22nd, 2021 I work for days from 7:00 a.m to 11:00 a.m DATE TASKS Phan Thi Thanh Hang - 23203110216 RESULTS INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A Wednesday - Introducing to the center and - Got (20/01/2021) trainee’s work some information about the center as well as - Greeting and talking to the employees center’s staff - Knew the internship - Learning the rules of the center schedule clearly and knowing - Dividing the training schedule what to during the week - Meeting the teachers who teach English Thursday (21/01/2021) for getting more information about classes - Attending a class of foreign - Improved teachers communication skill - Preparing materials and tools for - Knew the way to prepare students vocabulary, materials, and - Checking the number of students tools for students Friday (22/01/2021) in class - Preparing materials, slide for - Accumulated more useful teachers vocabulary - Helping students in class - Learned how to guide and - Supporting teachers in managing help and organizing activities student during the classroom lesson - Was able to manage the time and organize group discuss in class In the first week, I worked at Mr.Bean English Center, I felt extremely worried and confused because I’m quite new with this job However, on this first day, I was acquainted with the center’s staff They are very friendly and kind, so I felt more comfortable and confident I have learned a lot from Mr Bean -the Director of the center, he is very enthusiastic and nice He helped me to develop potentials and soft skills while working at his center My basic tasks in the first week were preparing Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A materials, attendance, and supporting for students Beside a lot of new things, I have trained to be more careful, thorough and tidier At the end of my first internship week, I found that I had learned many useful things for my career Although there are many new and strange things, I think I have to try my best to finish my tasks well Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A 2.2.2 Week 2: from January 25th to January 29th, 2021 I work for days from 2:00 p.m to 5:00 p.m DATE Monday (25/01/2021) Tuesday (26/01/2021) Wednesday (27/01/2021) Friday (29/01/2021) TASKS - Reading and translating of the center’s teaching materials - Preparing learning resources at the request of the instructor - Cutting and merging audio, video, images for teaching purpose - Preparing tools and classroom for students - Translating script of TOEIC exam questions in the book ECONOMY TOEIC 2018 RESULTS - Improved translation skills learned to work - Gained more vocabulary in prepraring materials - Enhanced soft skills working with computer - Was able to organization skills, arrange work - Improved vocabulary and grammar - Improved punctuality and work more carefully - Enhanced teaching assistant skills - Learned more things about the work in center - Accumulated vocabulary from many different fields - Preparing tools, materials, and classroom for students - Supporting teacher in documents arrangement and students management - Translating script of TOEIC exam questions in the book ECONOMY TOEIC 2018 - Preparing vocabulary - Gained vocabulary and - Cutting and merging mp3 files of grammar situations of TOEIC listening test - Became more confident - Helping weak students in class when talking with students - Was able to proficient use and quick operation audio cutting software In the second week, I felt more comfortable than the first week On the first day of the second week, I was given the task of translating, preparing lecturers Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A documents, and making slides, I completed them very well I felt more confident and I found that my communication skills also improved Moreover, I can also improve my English vocabulary and grammar In the following days, I also continued the same work as the first day, such as preparing documents, cutting audio and helping students, supporting teachers to manage the classroom I also completed the tasks perfectly I felt very happy when the job was completed I started to get used to the work so I became more agile Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A 2.2.3 Week 3: from February 01st to February 05th, 2021 I work for days from 8:00 a.m to 11:00 a.m DATE Monday (01/02/2021) Tuesday (02/02/2021) Wednesday (03/02/2021) TASKS RESULTS - Preparing materials for the instructor - Cutting and merging audio, video, images for teaching purpose - Practicing typing skills with ten fingers - Preparing tools and classroom for students - Translating script of TOEIC exam questions in the book ECONOMY TOEIC 2018 - Supporting teachers in fixing students’ homework - Supporting teacher in documents arrangement and students management - Translating words of foreign teachers if students not understand - Checking of vocabulary error on the slides of listening exercises - Enriched more vocabulary in prepraring materials - Improved soft skills working with computer - Learned work more meticulously and carefully Phan Thi Thanh Hang - 23203110216 - Was able to organization skills, arrange work - Improved vocabulary and grammar - Improved punctuality and work more carefully - Learned more things about the work in center - Accumulated more vocabulary and master grammar - Was able to more flexibility while handling tasks INTERNSHIP REPORT Friday (04/02/2021) 10 Supervisor: Nguyen Xuan Tich, M.A - Cutting and merging mp3 files of situations of TOEIC listening test - Practicing typing skills with ten fingers - Seeing the pronunciation of the advanced audio practice board - Gained vocabulary and grammar - Was able to proficient use and quick operation audio cutting software - Learned how to get work done fully and deadline In the third week, I got used to the center work and felt quite comfortable with everything This week, my tasks were similar to the second week of cutting audio, preparing vocabulary for teachers, organizing and managing classes Besides, I also practiced typing with 10 fingers to improve my typing skills to work faster I also accumulated a lot of vocabulary when preparing materials and finding errors in lectures So, now I can be confident in my vocabulary I also learned the pronunciation so that I can pronounce it more accurately After finishing the third week of training at the center, I felt that many of my shortcomings had clearly improved In the following weeks, I will try to get the job done better and learn new things Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT 11 Supervisor: Nguyen Xuan Tich, M.A 2.2.3 Week 4: from February 22nd to February 26th, 2021 I work for days from 8:00 a.m to 11:00 a.m DATE Wednesday (24/02/2021) TASKS - Preparing vocabulary - Writing a script describing the RESULTS - Enhanced more vocabulary - Learned how to work more picture in the TOEIC Speaking carefully and thoroughly - Improved writing skill - Became more agile at test resource - Practicing typing skills with ten fingers - Writing emails from the topics in the system's TOEIC exam resources Mr.Bean English - Preparing materials and tools for students - Seeing the pronunciation of the Thursday (25/02/2021) work advanced audio practice board - Supporting teachers in classroom management - Editing listening files - Preparing materials, slide - Creating fill the blank exercises - Became more confident - Gained vocabulary and grammar - Learned how to manage and organize classes - Was able to use software fluently - Accumulated more useful vocabulary - Improved skills in using Friday in the lyrics in English - Writing a script describing the (26/02/2021) picture in the TOEIC Speaking computers - Was able to well about test resource photocopying and typing skills In the fourth week, I got to know my work and got the task done faster and better This week, I continued to prepare documents for teachers, classroom management and receive translated documents via email sent by the department manager, during the translation process, I effectively used the Internet, the direct translation lookup online or dictionary Besides, I also compiled textbooks and Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT 12 Supervisor: Nguyen Xuan Tich, M.A documents at the Company to help students in their learning process to read and understand textbooks and documents These things helped me improve myself more and more, improve my skills in working with computers, improve my writing skills and accumulate a lot of vocabulary when translating textbooks And I think my English is getting better day by day Overall, I ended my work week in a good and happy mood Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT 13 Supervisor: Nguyen Xuan Tich, M.A 2.2.4 Week 5: from March 01st to March 05th, 2021 I work for days from 2:00 p.m to 5:00 p.m TASKS DATE - Preparing Monday (01/03/2021) (02/03/2021) materials for the - Gained more vocabulary in instructor preparing materials - Writing emails from the topics in - Learned work the system's TOEIC more exam meticulously and carefully - Accumulated a lot of work resources Mr.Bean English - Applying keyboard shortcuts to experience - Improved writing skill and gradually replace mouse gestures grammar to save time - Translating script of TOEIC - Was able to organization exam Tuesday RESULTS questions in the book skills, arrange work - Became more proficient in ECONOMY TOEIC 2018 - Supporting teachers in fixing powerpoint creation - Learned how to help others students’ homework - Composing a PowerPoint file at work containing data from the assigned image - Preparing materials for teacher - Supporting teacher in documents Wednesday arrangement and - Accumulated more vocabulary students - Was able to more flexibility management while handling tasks - Checking of vocabulary error on - Knew how to use Typing (03/03/2021) the slides of listening exercises - Practicing typing skills with ten finger Phan Thi Thanh Hang - 23203110216 Master software to practice typing at home, gradually increasing typing speed INTERNSHIP REPORT 14 Supervisor: Nguyen Xuan Tich, M.A - Cutting and merging mp3 files of - Improved writing skill - Was able to proficient use Friday situations of TOEIC listening test - Practicing typing skills with ten and quick operation audio (05/03/2021) fingers cutting software - Writing emails from the topics in - Was able to type with 10 the system's TOEIC resources Mr.Bean English exam fingers - Practiced listening skills In the fifth week, I also handled the same work as in the previous week, preparing materials, assisting teachers in class management, and translating teaching-related materials In addition, this week I was exposed to a new job that is applying ABBYY software to convert images to Word to support editing PowerPoint articles At first it was a bit difficult to use the software because the software was quite unfamiliar to students so the operation was slow and error, but I tried to get the job done as best I could Although it is difficult, but thanks to exposure to that job, I understand the operations and usage of the software, helping to handle the job better 2.2.5 Week 6: from March 08th to March 12th , 2021 Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT 15 Supervisor: Nguyen Xuan Tich, M.A I work for days from a.m to 11 a.m DATE Monday (08/03/2021) TASKS RESULTS - Reading and translating of the - Improved center’s teaching materials - Checking of vocabulary error learned to work - Gained more vocabulary in on prepraring materials - Practiced carefulness the slides of listening exercises - Writing emails from the topics in the system's TOEIC exam resources Mr.Bean English Tuesday (09/03/2021) translation skills and meticulousness when handling work - Improved discipline at work - Preparing tools and materials - Improved vocabulary for students - Composing a PowerPoint file grammar - Was able to containing fluently - Understood how the classroom data from the assigned image - Supporting teachers in classroom management - Preparing vocabulary - Cutting and merging mp3 files of situations of TOEIC listening Wednesday test - Practicing typing skills with (10/03/2021) ten fingers - Writing emails from the topics in the system's TOEIC exam resources Mr.Bean English Phan Thi Thanh Hang - 23203110216 use and software is organized and managed - Accumulated more vocabulary - Improved communication skills - Be able to more flexibility while handling tasks - Used proficient use of online dictionaries such as Cambridge, Oxford words Dictionary to search INTERNSHIP REPORT Friday (12/03/2021) 16 Supervisor: Nguyen Xuan Tich, M.A - Writing emails from the topics - Practicing carefulness and work in the system's TOEIC exam on time - Improved soft skills - Gained more vocabulary - Improved punctuality and work resources Mr.Bean English - Applying keyboard shortcuts to gradually replace mouse more carefully gestures to save time My last week of internships at the Mr.Bean English Center I was taught and done many things during my internship here This week, I tried to complete the same tasks that I did in the previous weeks completely and best I was really interesting by what I have learned from this internship It helped me learn newer knowledge and gain more work experience Besides, I chanced to exchange and learn as well as have more relationships while doing internships here After completing all the assigned work I send it back to Mr Bean and at the same time thank him and everyone here for enthusiastically supporting me during my internship at the center My time here will be an unforgettable memory for me and I thank it for giving me so many things to help me improve myself Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT 17 Supervisor: Nguyen Xuan Tich, M.A PART PERSONAL EXPERIENCE FROM INTERNSHIP 3.1 Personal Advantages and Disadvantages in the Internship Process First of all, my supervisor Mr Tich who guided me very wholeheartedly He clearly instructs the rules, time, tasks, confusing things Supervisor always answers questions when I need them and explains very detailed and complete Futhermore, the Faculty of English also creates favorable conditions for students to internship early Moreover, the center also creates the best conditions and does not have any barriers for students during the internship Mr Huy and all the staffs at the center are very friendly, sociable and enthusiastic Second, this internship has given me the opportunity to talk and work with many people I have had a chance to communicate with foreigners, so I can improve my listening and speaking skills Furthermore, my vocabulary has also advanced and I have more work experience Third, a friendly and dynamic working environment helps me to be more confident in communication Finally, working at the Mr.Bean English Center not only gives me the opportunity to apply the knowledge learned in university but also has the opportunity to practice work that I may meet in the future Besides the advantages, there are also some difficulties during my internship at the English center The first difficulty is that reality and theory are so different When I was in college, I didn't get opportunity to practice what I learned Hence, at first I was quite confused This made it difficult for me to get used to the job in the first few days Next, my vocabulary is not much, so I have many inconveniences in composing and translating documents The last difficulty is that my computer skills are not proficient, which makes it difficult for me to work Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT 18 Supervisor: Nguyen Xuan Tich, M.A Although I encountered many obstacles during my internship, I tried to complete everything my best and overcome all difficulties I finally finished my internship with a good result 3.2 Personal Experience from the Internship After six weeks of internship, I learned a lot for myself I learned how to organize and manage classrooms, communication skills and work handling My internship can help me improve my English and be more flexible in finding new words Thanks to that, my vocabulary, grammar and English levels are also improved Each completed task brings me new knowledge, useful things and valuable practical experiences Besides, I have been met to many people in many fields, helping me to expand my relationship and become more confident in communication, no longer shy as before Although the internship was short, I applied the knowledge I learned to my work as well as added new things to improve my own experience In hort, the internship is a memorable time, it was not too long but I feel like I have matured after completing the internship and I hope I will find a good job in the future Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT 19 Supervisor: Nguyen Xuan Tich, M.A PART SUGGESTIONS FOR PRACTICE SITE AND UNIVERSITY 4.1 Suggestions for Faculty of English After finishing my internship time, I have some suggestions for my Faculty and I hope that these suggestions are useful for the Faculty of English Firstly, the internship period should be longer because the internship time of weeks is not enough for students to learn and improve working skills, so I think two months is a good time Second, I think students should be taught more communication skills in order to better handle the situation Third, it is necessary to reduce theory and increase practice in training programs And organize more extracurricular activities to be able to interact with foreigners Furthermore, the school needs to strengthen soft skills courses for students Finally, I hope that the Faculty of English will give students many opportunities to consolidate their foreign languages and knowledge after they graduate from university 4.2 Suggestions for Internship Site Thanks to the enthusiastic help of the Director, all staff of Mr.bean English Center, I have completed my internship well However, there are still many points to note So, I would like to suggest some ways that can hopefully be of some help to the center First, the trainees (majoring in English) should be given more opportunities to English-related jobs, such as more diverse document translation This can help them improve their knowledge, translation skills as well as more flexibility in using words in different contexts and fields Second, the center needs to organize many activities on weekends to connect employees to help them relax after a week of work while improving their work efficiency Third, employees need additional training to be able to share and support each other's work Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT 20 Supervisor: Nguyen Xuan Tich, M.A Fourth, the center can extend the study time for each English class so that students have more time to practice speaking with foreigners Finally, the center needs to increase its image promotion and design a more impressive poster to attract more students and to increase its competitiveness with other centers in the same area SUPERVISOR’S COMMENT  -Phan Thi Thanh Hang - 23203110216 INTERNSHIP REPORT 21 Supervisor: Nguyen Xuan Tich, M.A ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ ······································································································ Phan Thi Thanh Hang - 23203110216 ... March 08th to March 12 th , 20 21 Phan Thi Thanh Hang - 2320 311 0 216 INTERNSHIP REPORT 15 Supervisor: Nguyen Xuan Tich, M.A I work for days from a.m to 11 a.m DATE Monday (08/03/20 21) TASKS RESULTS... region 1. 1.2 Facilities Phan Thi Thanh Hang - 2320 311 0 216 INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A Currently, Mr.Bean has main facilities in Da Nang city: * Facility 1: 14 9 Phan Dang... more agile Phan Thi Thanh Hang - 2320 311 0 216 INTERNSHIP REPORT Supervisor: Nguyen Xuan Tich, M.A 2.2.3 Week 3: from February 01st to February 05th, 20 21 I work for days from 8:00 a.m to 11 :00 a.m