GENERAL INFORMATION ABOUT VIETDA JOINT STOCK COMPANY

MINISTRY OF EDUCATION AND TRAINING DUY TAN UNIVERSITY ENGLISH DEPARTMENT INTERNSHIP REPORT Supervisor: PHAN THỊ NHƯ GẤM Student : NGUYỄN THỊ MINH TÂM Class : K23NAD7 Code : 2320321319 Course : 2017 - 2021 DA NANG – March 2021 DUY TAN UNIVERSITY SOCIALIST REPUBLIC OF VIETNAM FOREIGN LANGUAGES DEPARTMENT Independence – Freedom - Happiness INTERNSHIP REPORT Student’s name : Nguyễn Thị Minh Tâm Date of birth :28/10/1999 Class : K22NAD7 Department : Foreign Languages Department Internship Site : VietDa Joint Stock Company Internship Period : From 20th January to 17th March, 2021 SUPERVISOR: PHAN THỊ NHƯ GẤM DA NANG, March 2021 INTERNSHIP REPORT Supervisor: Phan Thi Nhu Gam TABLE OF CONTENTS ACKNOWLEDGEMENT PART 1: GENERAL INFORMATION ABOUT VIETDA JOINT STOCK COMPANY 1.1 An overview of Viet Da Tourist Joint Stock Company 1.1.1 About the Viet Da Tourist Joint Stock Company 1.1.2 History .3 1.1.3 Organizational Structure PART 2: JOB DESCRIPTION .6 2.1 Position and responsibility .6 2.2 Detail job description .7 PART 3: PERSONAL EXPERIENCE FROM INTERNSHIP 13 3.1 The personal advantages and difficulties in the inernship process 13 3.2 Persional experience from the internship .13 PART 4: SUGGESTIONS FOR PRACTICE SITE AND UNIVERSITY .15 4.1 Suggestions for Faculty of English 15 4.2 Suggestions for the internship site 15 4.2 Suggestions for Faculty of English 16 SUPERVISOR’S COMMENTS 17 Student: Nguyen Thi Minh Tam INTERNSHIP REPORT Supervisor: Phan Thi Nhu Gam ACKNOWLEDGEMENT The graduation internship is an opportunity for me to learn and accumulate a lot of knowledge in the tourism industry and working mechanism in a travel agency For me this is really a rewarding and meaningful practice The experiences and knowledge I have learned will be the luggage to help me become more confident to achieve many successes in the key economic sector - the tourism industry First of all, I would like to express my deep thanks to all the teachers of the Faculty of English majoring in Tourism English of Duy Tan University for teaching me many theoretical lessons and many useful skills related to many different jobs in the tourism industry such as: tour guide reception, tour design for years sitting on the lecture chair In particular, I would like to thank Ms Phan Thi Nhu Gam - Instructor of the internship who enthusiastically guided me in the past two months of practice I have learned and corrected many of my shortcomings thanks to her suggestions and advice Besides, I also would like to express my deep thanks to Viet Da Joint Stock Company for creating conditions for me to have practical contact with the industry I would like to thank Dinh Van Loc - Director of Viet Da Joint Stock Company and all of the staff in the company for helping me during this internship Practice report, it is hard to avoid errors, I hope teachers and teachers to ignore it To get ideas and suggestions from teachers and teachers so that I can learn more experiences Sincerely! Student: Nguyen Thi Minh Tam INTERNSHIP REPORT Supervisor: Phan Thi Nhu Gam PART 1: GENERAL INFORMATION ABOUT VIETDA JOINT STOCK COMPANY Company name: Viet Da Tourist Joint Stock Company Address: 296 Nui Thanh, Hai Chau District, Da Nang City Phone: +84.236.3647979 - 3647981 - 2215960 -0905651717 Fax: +84.236.3749515 Email: vietdatravel@gmail.com Website: www.vietdatravel.com 1.1 An overview of Viet Da Tourist Joint Stock Company Viet Da Tourism Joint Stock Company is one of the travel companies operating effectively in both the Vietnamese and foreign tourism markets • Travel services, car rental, travel, selling air tickets, train tickets, tour tickets • Human resource training and consulting • Management consulting business • Organizing events, fairs and exhibitions • Advertising, marketing and market consulting services Student: Nguyen Thi Minh Tam INTERNSHIP REPORT Supervisor: Phan Thi Nhu Gam • Brokerage, real estate trading, land use right transfer service 1.1.1 About the Viet Da Tourist Joint Stock Company 1.1.2 History • From 2006 to 2008 This was the first time when the company was just established, the company did not have a voice in the domestic and foreign tourism market, the company's revenue source was limited • From 2009 to 2010 During this period, the company gradually asserted its position in the tourism field The company's revenue stream has increased significantly compared to previous years Especially in 2009, after the successful Sex Training Tour (being the first unit in Vietnam to successfully carry out this novel sex tour), Viet Da Travel Joint Stock Company has been known by many people until the same VIC Group successfully organized a large scale meeting on "Frequency management and control", forum VI on "Asia-Pacific Radio" with the support of the Ministry of Information and home country tourism communications • From 2014- to present Viet Da Tourism Joint Stock Company is on a strong development momentum and gaining an important position in the tourism market both at home and abroad, Viet Da is a competitor for outstanding travel companies such as: ViTour, Saigon Tourist, especially in Da Nang city - one of the most famous tourist cities in Vietnam Student: Nguyen Thi Minh Tam INTERNSHIP REPORT Supervisor: Phan Thi Nhu Gam 1.1.3 Organizational Structure MANAGER VICE PRESIDENT GUIDE DEPARTMENT BUSINESS DEPARTMENT ACCOUNTING DEPARTMENT TOUR OPERATOR ROOM  Functions of each department: - Manager: A person who directly runs the work, is responsible for managing the entire operation of the company and managing the employees under his command -Vice president: Is the person who helps the Director direct and handle all areas of the company's work as assigned by the Director Directly direct, administer and monitor units under the jurisdiction of finance -Business department: Organize and conduct tourism market research activities, conduct promotional activities to attract customers to the business -Tour Operator Room: This is the main department and the leading agency of the company.The executive department plays the role of organizing the production of the business, acting as a bridge between the business and the supply market and travel services Student: Nguyen Thi Minh Tam INTERNSHIP REPORT Supervisor: Phan Thi Nhu Gam Being the focal point for implementing the whole work, operating programs, providing tourism services on the basis of notification plans sent by superiors - Accounting department: Organize the financial and accounting work of the company, record and track the expenses of the business -Guide department: Organizing, transferring and arranging guides for tourism programs Be the direct representative of the business in establishing relationships with customers Student: Nguyen Thi Minh Tam INTERNSHIP REPORT Supervisor: Phan Thi Nhu Gam PART 2: JOB DESCRIPTION 2.1 Position and responsibility My job was working as a tour operator assistant at VietDa Company During my six weeks’ internship, assistant practice was not simple, but also not too difficult as I thought • Specialized knowledge: Review specialized knowledge in VietnameseEnglish languages to help with the work and master the operating process of a travel agency, the duties and functions of the department to easy to coordinate work • Soft skill + Communication skills + Skills in front of the crowd + Emotional control skills + Know how to organize + Skills to swallow and handle situations Student: Nguyen Thi Minh Tam INTERNSHIP REPORT Supervisor: Phan Thi Nhu Gam 2.2 Detail job description THE FIRST WEEK (18/01/2021- 20/01/2021) - I went to VietDa Company days per week Working time: Monday, Tuesday and Wednesday Morning : 8:00 am - 16.00 pm Days 18/01/202 Tasks Results Get to know all employees of the - Creating many new relationships company, schedule work in the company - Get a better understanding of the organizational structure and 19/01/202 working parts of the travel agency -Gather information of customers Knowing how to collect buying tour to Nha Trang in information about customers October via gmail, facebook and through social networking sites 20/01/202 zalo Enter a list of 74 guests in the North to buy a tour of Nha Getting to know the number of customers on a long tour Trang for days nights This is my first week of internship at VietDa as an assistant Everything for me is new because this is my first time working in practice In the first week, I was trained by Ms Chi She has trained me enthusiastically from using work instruments to making familiar with processes and information Beside a lot of new things, I have been trained to be more careful, tidier and thorough In the end, I got acquainted with the company’s staff They were very friendly and kind Although it will be more difficult at work, but I believe that with the support from Ms Chi and colleagues, I will get used to it soon THE SECOND WEEK Student: Nguyen Thi Minh Tam INTERNSHIP REPORT Supervisor: Phan Thi Nhu Gam (26/01/2021- 28/01/2021) - I went to VietDa Company days per week Working time: Tuesday, Wednesday and Thursday Morning : 8:00 am - 16.00 pm Days 26/01/202 Tasks - Learn how to book train tickets, airline tickets and hotel rooms for guests - Find out about the procedures for hotel reservations 27/01/202 - Find out the tour prices and attached service systems - Explore the tourism market and some attractive tourist attractions in the country as well as internationally Meeting with customers to introduce about Da NangHanoi tourism program 28/01/202 Results - Knowing how to book tickets such as trains, airplanes, and to book reservations for guests - Having more knowledge about the procedures to book a hotel Know about the services available at the hotel to serve tourists - Understand the cost and selling method of a tour - Accumulated a lot of tourist destination information in Vietnam as well as in the world - Acquiring and learning how their predecessors worked - Knowing how to convince customers to choose the company's tour program In the second week of my internship, I learned a lot of useful things such as knowing how to book tickets, understanding tour pricing methods, I got a lot of opportunities to put my English skills into practice I had plenty of chances to talk with many foreigners through the phone calls In addition, I learned how to book train tickets, airline tickets and hotel room These practical experiences are really very rewarding for me THE THIRD WEEK (02/02/2021- 04/02/2021) Student: Nguyen Thi Minh Tam INTERNSHIP REPORT Supervisor: Phan Thi Nhu Gam - I went to VietDa Company days per week Working time: Tuesday, Wednesday and Thursday Morning : 8:00 am - 16.00 pm Days 02/02/2021 Tasks - Answer the phone and get in touch with the included services - Send confirmation mail to customers who have booked tour 03/02/2021 Write promotional articles and introduce tours - Self-design tours of surveyed sites 04/02/2021 - Feedback to customer fanpage - Arrange and prepare papers for tourists to tour Results - Knowing how to answer phone calls and answer customer questions about travel programs - Knowing how to use personal mail to send mail to customers, confirm prices, times, locations, number of guests, points in the program - Support to post tour introduction and respond to questions for customers about prices, attached services - Learning and accumulating information through research in websites on the internet - Knowing how to access the fanpage to respond to customer comments and absorb customer suggestions - Learning how to work carefully while working at the company In the third week, I started with a new task and got used to the work I learned last week, tried writing advertisements, recommending tours and recording feedback on client fan pages I think it's getting better every day THE FOURTH WEEK (26/02/2021- 28/02/2021) - I went to VietDa Company days per week Student: Nguyen Thi Minh Tam INTERNSHIP REPORT 10 Supervisor: Phan Thi Nhu Gam Working time: Friday, Saturday and Sunday Morning : 8:00 am - 16.00 pm Days 26/02/2021 27/02/2021 Tasks Explore the tourism market and Results Knowing to search information some attractive domestic and on the internet about domestic international tourist destinations Find out about domestic and and foreign tourist destinations - Accumulating information and international airlines booking procedures through the guidance of the staff in the company - 28/02/2021 Getting more knowledge Create a page on facebook to about the airlines in operation - Find many potential customers promote available tours and - Learn how to promote services company's services in the travel industry The fourth week came and I learned a lot of new things.I learned about the tourist market and some attractive tourist spots domestically and internationally I realized that my knowledge and experience have improved much more than before Student: Nguyen Thi Minh Tam INTERNSHIP REPORT 11 Supervisor: Phan Thi Nhu Gam THE FIFTH WEEK (01/03/2021- 03/03/2021) - I went to VietDa Company days per week Working time: Monday, Tuesday and Wednesday Morning : 8:00 am - 16.00 pm Days 01/03/2021 02/03/2021 03/03/2021 Tasks - Learn how to determine the Results - Knowing the method of cost and price of a travel calculating the price and selling program price of a travel program - Learn how to apply for visas - and documents, procedures, photos passports for travelers Knowing the necessary when needed and documents required to Assigned to the Lux Window apply for a visa and a passport Gaining more work experience Joint Stock Company to seal and understanding the contract the travel contract agreed between the two sides of Actual survey of anantara Hoi the company Finding out and grasp more An resort hotel information about Annatara Hotel such as room rates, accompanying services, By the fifth week, I was able to learn how to determine the cost and price of a travel program, and surveyed hotels on the cost of room rates, restaurants and associated services when booking room These will be the experiences that I will never forget and will help me a lot in the future THE SIXTH WEEK Student: Nguyen Thi Minh Tam INTERNSHIP REPORT 12 Supervisor: Phan Thi Nhu Gam (09/03/2021- 11/03/2021) - I went VietDa Company days per week Working time: Tuesday, Wednesday and Thursday Morning : 8:00 am - 16.00 pm Days 09/03/2021 Tasks Continue to advertise available Results - Knowing how to use facebook company tours to attract tourists to promote images of tourism programs - 10/03/2021 11/03/2021 Working at the company's Proficient in promoting domestic tours - Learning by the way system office Arranging identity card, number of ticket and card fair ticket, passport, Check the number of guests - Statistics of the number of booking tour visitors book and report to the operator During the last week at the hotel, I continued to write advertisements about tourist attractions, checked the number of guests booked and arranged for airline tickets and identity cards for customers Working as an tour designer assistant , i learned a lot of useful things I handed over the job to Ms Chi and thanked the staff for their enthusiastic support during my internship at the company Student: Nguyen Thi Minh Tam INTERNSHIP REPORT 13 Supervisor: Phan Thi Nhu Gam PART 3: PERSONAL EXPERIENCE FROM INTERNSHIP 3.1 The personal advantages and difficulties in the inernship process - Advantages : With my agility, hard work, and willingness to all the work assigned by the company, I have completed the right tasks Every day I go to work on time, obey all regulations and rules of the intern unit Besides, I have the spirit of inquisitive, diligent in searching and researching unknown issues I have a good command of computers, printers and office informatics In addition, I always create good relationships with the members of the company, ready to help people assigned jobs when needed In the end, I work on time assigned by the company to achieve high efficiency - Difficulties : In the early days of working at the company, I was not used to the practical professional working environment, so it was a bit boring In addition, my information acquisition skills are not good, so some information has not been thoroughly researched Personally, my health is not really good, so the process of participating as a travel assistant is also difficult 3.2 Persional experience from the internship During six real weeks at Viet Da travel agency, this was a time neither too long nor too short for me to accumulate experience for myself, to be ready for the next step at work mine Through the internship process, I have drawn for myself valuable lessons that I would never have had without this time Firstly, this is a precious time that I was exposed to the actual working environment, a completely different environment from the school environment I had in the past time Professional working style, enthusiastic, serious working attitude, completing the assigned work on time and achieving the best results The second is a lesson about proactively, proactively getting to know everyone in the company, proactively researching, learning, researching work, proactively proposing and presenting their opinions In my job, it helps me to control and solve Student: Nguyen Thi Minh Tam INTERNSHIP REPORT 14 Supervisor: Phan Thi Nhu Gam the work according to my own wishes, this is really valuable luggage for me when I really step into a new working environment in the future Finally, a social relationship is also essential in the future working process, especially in the travel and travel services business social relations, in addition to making friends with many other students working with the company, I can also establish relationships with the employees in the company, the company's customers Student: Nguyen Thi Minh Tam INTERNSHIP REPORT 15 Supervisor: Phan Thi Nhu Gam PART 4: SUGGESTIONS FOR PRACTICE SITE AND UNIVERSITY 4.1 Suggestions for Faculty of English Firstly, for students to practice successfully, the most basic thing is that the radio program in the school needs to be built with quality, associated with professional practice Most of the employees have to retrain staff who are new graduates The knowledge that students learn in lecture halls is mostly theoretical, less practice, less practical skills Given the limitations of the training program, the School should organize to get feedback from agencies and businesses.These opinions are often very practical, helping the University to understand the needs of the labor market to equip students with knowledge -Second, the University can set up a Support Center for internships at enterprises for students Besides, the Center is also a bridge for businesses to respond to the training quality of the University, and is also a place to provide business feedback to specialized faculties 4.2 Suggestions for the internship site - Improve the quality of human resources and work: + Viet Da Joint Stock Company should pay more attention to the labor language team in the Company, constantly improve the qualifications and skills of faster procedures for the members of the company + Maintain and better the policy of training, developing human resources in the company, improving the quality of labor, solving in time and completing jobs on time + Exploiting familiar customer markets and further expanding guest markets, possibly expanding visitor markets to neighboring provinces + Train to upgrade staff qualifications, have a rewarding policy for employees who complete their jobs well in the month -Improve product quality Student: Nguyen Thi Minh Tam INTERNSHIP REPORT 16 Supervisor: Phan Thi Nhu Gam + Offering solutions to maintain and improve the quality of the company's services is always the top priority.To improve the quality, there must be solutions to complete procedures quickly and accurately + Promote the advertising of tourism products of the branch 4.2 Suggestions for Faculty of English Firstly, for students to practice successfully, the most basic thing is that the radio program in the school needs to be built with quality, associated with professional practice Most of the employees have to retrain staff who are new graduates The knowledge that students learn in lecture halls is mostly theoretical, less practice, less practical skills Given the limitations of the training program, the School should organize to get feedback from agencies and businesses.These opinions are often very practical, helping the University to understand the needs of the labor market to equip students with knowledge -Secondly, the University can set up a Support Center for internships at enterprises for students Besides, the Center is also a bridge for businesses to respond to the training quality of the University, and is also a place to provide business feedback to specialized faculties Student: Nguyen Thi Minh Tam INTERNSHIP REPORT 17 Supervisor: Phan Thi Nhu Gam SUPERVISOR’S COMMENTS  ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· ········································································································································· Student: Nguyen Thi Minh Tam ... PART 1: GENERAL INFORMATION ABOUT VIETDA JOINT STOCK COMPANY 1.1 An overview of Viet Da Tourist Joint Stock Company 1.1.1 About the Viet Da Tourist Joint Stock Company ... INTERNSHIP REPORT Supervisor: Phan Thi Nhu Gam PART 1: GENERAL INFORMATION ABOUT VIETDA JOINT STOCK COMPANY Company name: Viet Da Tourist Joint Stock Company Address: 296 Nui Thanh, Hai Chau District,... Fax: +84.236.3749515 Email: vietdatravel@gmail.com Website: www.vietdatravel.com 1.1 An overview of Viet Da Tourist Joint Stock Company Viet Da Tourism Joint Stock Company is one of the travel