Cisco Unified Contact Center Enterprise (UCCE) phần 6 pps

... center platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center. The Cisco UCCE platform ... example of a Unified IC architecture using a load balancer. Figure 10-4 Unified IC Dashboard From the Library of www.wowebook.com ptg 162 Cisco Unif...

Ngày tải lên: 12/08/2014, 14:21

... the Library of www.wowebook.com ptg 198 Cisco Unified Contact Center Enterprise (UCCE) www. @ ICM V M M CUCM IP IVR UCCE 1 2 6 3 5a 5b 7 4 Figure 12-7 Cisco Unified IP IVR Call Flow Step 4. UCCE ... call script. From the Library of www.wowebook.com ptg 200 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified CCX Editor The Unified CCX Editor is...

Ngày tải lên: 12/08/2014, 14:21

... Portfolio 9 Cisco Unified Contact Center Express 11 Cisco Unified Contact Center Enterprise 11 Cisco Unified Contact Center Hosted 12 Cisco Unified Intelligent Contact Manager Enterprise 13 Cisco Unified ... Unified Contact Center Enterprise (UCCE) From the Library of www.wowebook.com ptg 12 Cisco Unified Contact Center Enterprise...

Ngày tải lên: 12/08/2014, 14:21

... www.wowebook.com ptg 14 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal (CVP) integrates with both TDM- and IP-based contact centers to ... managed solution. ■ Cisco Unified Contact Center Enterprise (UCCE): An enterprise solution aimed at the customer who wants to use a VoIP contact...

Ngày tải lên: 12/08/2014, 14:21

... ACD. Cisco UCCE 7.5 Released and rebranded in July 2008, Cisco IPCC became Cisco Unified Contact Center Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco Unified ... components such as Unified Intelligent Contact Manager (UICM), IP Interactive Voice Response (IVR), Unified From the Library of www.wowebook.com ptg 46 Cisco Unif...

Ngày tải lên: 12/08/2014, 14:21

... method. Figure 6- 8 New Web-Based Installer Figure 6- 9 Old-Style Installer Still Used for the PGs in UCCE 8.0 From the Library of www.wowebook.com ptg 102 Cisco Unified Contact Center Enterprise (UCCE) Site ... cycles and the expected contact center size (agents, skill groups, and call volumes). From the Library of www.wowebook.com ptg 94 Cisco Unified Contact Cent...

Ngày tải lên: 12/08/2014, 14:21

... ptg 110 Cisco Unified Contact Center Enterprise (UCCE) PSTN Contact Center Site A MPLS WAN CUCU Cluster A M M M PRI ISDN V V Contact Center Site B CUCU Cluster B M M M V V SIP ... team From the Library of www.wowebook.com ptg 114 Cisco Unified Contact Center Enterprise (UCCE) Contact Center Call Flow Companies have contact centers to provide their cus...

Ngày tải lên: 12/08/2014, 14:21

... www.wowebook.com ptg 248 Cisco Unified Contact Center Enterprise (UCCE) Unified Communications components (Unified Communications Manager [Unified CM], UCCE, Customer Voice Portal [CVP], and Unified Contact Center ... Trap AW NMS CSFS Process Cisco SNMP Agent Figure 15-2 SNMP Trap Flow from Logger to NMS From the Library of www.wowebook.com ptg 2 46 Cisco Unified...

Ngày tải lên: 12/08/2014, 14:21

... peripheral. www.it-ebooks.info ptg Cisco Unified Contact Center Enterprise (UCCE) Gary Ford Cisco Press 800 East 96th Street Indianapolis, IN 462 40 www.it-ebooks.info ptg 16 Cisco Unified Contact Center Enterprise (UCCE) Summary This ... possible. www.it-ebooks.info ptg 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact...

Ngày tải lên: 06/03/2014, 15:20

... Contents vi Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1 2 -6 Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1 Chapter 2 Cisco Unified ... 1-12 Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1 Chapter 1 Cisco Unified Contact Center Express Overv...

Ngày tải lên: 26/10/2013, 23:15