Cisco Unified Contact Center Enterprise (UCCE) phần 6 pps
Cisco Unified Contact Center Enterprise (UCCE) phần 6 pps
... center
platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco
offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center.
The Cisco UCCE platform ... example of a Unified IC architecture using a load
balancer.
Figure 10-4 Unified IC Dashboard
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162 Cisco Unif...
Cisco Unified Contact Center Enterprise (UCCE) phần 8 ppsx
... the Library of www.wowebook.com
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198 Cisco Unified Contact Center Enterprise (UCCE)
www.
@
ICM
V
M
M
CUCM
IP IVR
UCCE
1
2
6
3
5a
5b
7
4
Figure 12-7 Cisco Unified IP IVR Call Flow
Step 4. UCCE ... call script.
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200 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified CCX Editor
The Unified CCX Editor is...
Cisco Unified Contact Center Enterprise (UCCE) phần 1 pdf
... Portfolio 9
Cisco Unified Contact Center Express 11
Cisco Unified Contact Center Enterprise 11
Cisco Unified Contact Center Hosted 12
Cisco Unified Intelligent Contact Manager Enterprise 13
Cisco Unified ... Unified Contact Center Enterprise (UCCE)
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12 Cisco Unified Contact Center Enterprise...
Cisco Unified Contact Center Enterprise (UCCE) phần 2 pot
... www.wowebook.com
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14 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Customer Voice Portal
Cisco Unified Customer Voice Portal (CVP) integrates with both TDM- and IP-based
contact centers to ... managed solution.
■ Cisco Unified Contact Center Enterprise (UCCE): An enterprise solution aimed at
the customer who wants to use a VoIP contact...
Cisco Unified Contact Center Enterprise (UCCE) phần 3 potx
... ACD.
Cisco UCCE 7.5
Released and rebranded in July 2008, Cisco IPCC became Cisco Unified Contact Center
Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco
Unified ... components such as Unified
Intelligent Contact Manager (UICM), IP Interactive Voice Response (IVR), Unified
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46 Cisco Unif...
Cisco Unified Contact Center Enterprise (UCCE) phần 4 pptx
... method.
Figure 6- 8 New Web-Based Installer
Figure 6- 9 Old-Style Installer Still Used for the PGs in UCCE 8.0
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102 Cisco Unified Contact Center Enterprise (UCCE)
Site ... cycles and the expected contact center size
(agents, skill groups, and call volumes).
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... ptg
110 Cisco Unified Contact Center Enterprise (UCCE)
PSTN
Contact Center Site A
MPLS
WAN
CUCU Cluster A
M M
M
PRI ISDN
V
V
Contact Center Site B
CUCU Cluster B
M M
M
V
V
SIP ... team
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114 Cisco Unified Contact Center Enterprise (UCCE)
Contact Center Call Flow
Companies have contact centers to provide their cus...
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248 Cisco Unified Contact Center Enterprise (UCCE)
Unified Communications components (Unified Communications Manager [Unified CM],
UCCE, Customer Voice Portal [CVP], and Unified Contact Center ... Trap
AW
NMS
CSFS Process
Cisco SNMP Agent
Figure 15-2 SNMP Trap Flow from
Logger to NMS
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2 46 Cisco Unified...
Cisco Unified Contact Center Enterprise doc
... peripheral.
www.it-ebooks.info
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Cisco Unified Contact
Center Enterprise (UCCE)
Gary Ford
Cisco Press
800 East 96th Street
Indianapolis, IN 462 40
www.it-ebooks.info
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16 Cisco Unified Contact Center Enterprise (UCCE)
Summary
This ... possible.
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12 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact...
Cisco Unified Contact Center Express Solution Reference Network Design
...
Contents
vi
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
2 -6
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
Chapter 2 Cisco Unified ...
1-12
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
Chapter 1 Cisco Unified Contact Center Express Overv...
Từ khóa:
- cisco unified contact center express unified ip ivr 8 5 course
- cisco unified contact center express and cisco unified ip ivr release 8 5
- cisco unified contact center express and cisco unified ip ivr
- cisco unified contact center express ip ivr 8 5
- dạy học lớp ghép phần 6 pps
- uccxd cisco contact center expressunified ip ivr deployment
- giải pháp contact center
- giới thiệu sử nước việt phần 6