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cisco unified contact center express ip ivr 8 5

Cisco Unified Contact Center Express Solution Reference Network Design

Cisco Unified Contact Center Express Solution Reference Network Design

Quản trị mạng

... packages Unified IP IVR and Unified QM. Unified IP IVR and Unified QM are primarily used with Cisco Unified Contact Center Enterprise (Unified CCE) . Unlike Unified CCX, the Unified IP IVR and Unified ... call center phone and call volume per server model.Server ModelMax Unified CM IP PhonesMax Unified CM BHCC Call Volu me 781 5 150 900 782 5 500 3,000 783 5 1,000 6,000 784 5 3,000 18, 000 1 -8 Cisco ... numbers:Asia-Pacific: +61 2 84 46 7411 (Australia: 1 80 0 80 5 227)EMEA: +32 2 704 55 55 USA: 1 80 0 55 3-2447For a complete list of Cisco TAC contacts, go to this URL:http://www .cisco. com/techsupport/contactsDefinitions...
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Tài liệu Cisco Unified Contact Center Express Solution Reference Network Design docx

Tài liệu Cisco Unified Contact Center Express Solution Reference Network Design docx

Quản trị mạng

... PG IP IVR IP IVR IP IVR 1-2 Cisco Unified Contact Center Express Solution Reference Network Design, Release 6.0(1)Chapter 1 Cisco Unified Contact Center Express Overview and Packaging Unified ... not just Unified CCX, but also Cisco Unified IP IVR (Unified IP IVR) . (Note that Extended Services is no longer offered as part of Unified CM since Cisco CRS 3 .5 releases.) Unified IP IVR is ... and the Unified CCX servers should be less than 5 ms. 2- 18 Cisco Unified Contact Center Express Solution Reference Network Design, Release 6.0(1)Chapter 2 Cisco Unified Contact Center Express...
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Cisco Unified Contact Center Enterprise doc

Cisco Unified Contact Center Enterprise doc

Hệ điều hành

... renamed Cisco Unified Intelligent Contact Management Hosted (Unified ICMH).■ Cisco IP Contact Center (IPCC) Enterprise Edition and Cisco IPCC Hosted Editionare renamed Cisco Unified Contact Center ... 170Peripheral Gateway A 172Logger B 179Peripheral Gateway B 181 Administrative Workstation 182 Summary 183 Chapter 12 Unified CM and IVR 1 85 Cisco Unified Communications Manager 1 85 Cisco Unified ... Unified IP Interactive Voice Response 186 Cisco Unified Customer Voice Portal 186 Integration with UCCE 187 Unified Communications Manager 187 UCCE with IP IVR 188 UCCE with CVP 189 Cisco Unified...
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Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE) Foundation Learning Guide Fourth Edition pptx

Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE) Foundation Learning Guide Fourth Edition pptx

Chứng chỉ quốc tế

... with MQC 58 2 Implementing QoS with Cisco AutoQoS 58 3 Comparing QoS Implementation Methods 58 3 QoS Models 58 4 Best-Effort Model 58 4 IntServ Model 58 4 DiffServ Model 58 5 QoS Model Evaluation 58 6 Characteristics ... Flows 55 4SIP Carrier Interworking 55 4SIP Carrier Interworking Call Flow 55 4SIP Carrier Interworking with Gatekeeper-Based CAC Call Setup 55 5Configuring Cisco Unified Border Elements 55 7Protocol ... Interworking Command 55 7Configuring H.323-to-SIP DTMF Relay Interworking 5 58 Configuring Media Flow and Transparent Codec 5 58 media Command 55 9codec transparent Command 55 9Media Flow-Around...
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Cisco Press 2000 - Voice over IP Fundamentals

Cisco Press 2000 - Voice over IP Fundamentals

Kỹ thuật lập trình

... across fiber media SONET is normally deployed in OC-3, OC-12, and OC- 48 rates, which are 155 .52 Mbps, 622. 08 Mbps, and 2. 488 Gbps, respectively. Network-to-network signaling types include in-band ... "Voice over IP Configuration Issues," and Chapter 15, "Voice over IP Applications and Services," cover the functional components of using Cisco gateways to deploy a VoIP network. ... normally takes 50 ms to transmit. This means you have at least a .5- second post-dialing delay per PSTN hop. This number is based on 11-digit dialing (11 MF tones × 50 ms = 55 0 ms). • Increased...
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Cisco Press 2000 - Voice over IP Fundamentals - Voice over IP Fundamentals

Cisco Press 2000 - Voice over IP Fundamentals - Voice over IP Fundamentals

Kỹ thuật lập trình

... Versus IP Phone Call Summary References 9. Quality of Service 5 Voice over IP Fundamentals Copyright Information Copyright© 2000 Cisco Press Cisco Press logo is a trademark of Cisco ... "Voice over IP Configuration Issues," and Chapter 15, "Voice over IP Applications and Services," cover the functional components of using Cisco gateways to deploy a VoIP network. ... Voice over IP Applied 14. Voice over IP Configuration Issues Dial-Plan Considerations Feature Transparency Cisco& apos;s Dial-Plan Implementation Summary 15. Voice over IP Applications...
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Tài liệu đồ án công nghệ chuyển mạch IP, chương 8 pptx

Tài liệu đồ án công nghệ chuyển mạch IP, chương 8 pptx

Hóa học - Dầu khí

... Chuyển mạch IP với chức năng đầu vào (a) và đầu ra (b)CHƯƠNG 8 CHUYỂN MẠCH IP Chuyển mạch IP là một cơ chế và tập các giao thức sử dụng chuyển mạch lớp 2 để tăng tốc độ chuyển tiếp gói IP qua mạng. ... chuyển tiếp IP chuẩn khi các gói ra khỏi hệ thống chuyển mạch IP Khái niệm đầu vào và đầu ra một chuyển mạch IP được chỉ ra trong hình 3.2:Giả thiết ở trên rằng hệ thống chuyển mạch IP đã quyết ... chuyển mạch IP có khả năng chạy các giao thức ATM trong một hệ thống xuyên suốt hoặc trong Hình 3.1 Thiết bị chuyển mạch IP (a) Thiết bị chuyển mạch IP, (b): thiết bị chuyển mạch IP ảoHiện...
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Tài liệu Cisco Unified Communications: Unifying Communications Infrastructure ppt

Tài liệu Cisco Unified Communications: Unifying Communications Infrastructure ppt

Kỹ thuật lập trình

... practical skills and tips that you can immediately put to use.CVOICE – Cisco Voice over IP v5.0QoS – Implementing Cisco Quality of ServiceCIPT 1 – Cisco IP Telephony 1CIPT 2 – Cisco IP Telephony ... experience. Cisco Call Manger 5. 0 introduced session-initiation protocol (SIP) line-side support for the 7900 series IP phones, as well as, 3rd party SIP phones. SIP adds capabilities to the Cisco ... with conferencing technologies. IP Contact Center (IPCC) is not a replacement of a call center environment, but an extension of the call center that will allow call centers to interoperate over...
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