cisco unified contact center express ip ivr 8 5

... ptg 1 98 Cisco Unified Contact Center Enterprise (UCCE) www. @ ICM V M M CUCM IP IVR UCCE 1 2 6 3 5a 5b 7 4 Figure 12-7 Cisco Unified IP IVR Call Flow Step 4. UCCE runs a call-routing script. In ... to an IP phone. Many early adopters of UCCE chose IP IVR as their IVR solution as this was the only IP- based IVR available at the time. There still remains a large deployment base of IP IVR, ... Library of www.wowebook.com ptg Chapter 12: Unified CM and IVR 197 Tabl e 12- 3 Comparisons of CVP with IP IVR Feature CVP IP IVR Cost Lower port cost than IP IVR, but can require additional servers,

Ngày tải lên: 12/08/2014, 14:21

... 4.6 48 viii Cisco Unified Contact Center Enterprise (UCCE) From the Library of www.wowebook.com ptg Cisco ICM 5. 0 49 Cisco IPCC 7.0 50 Cisco UCCE 7 .5 50 Cisco UCCE 8. 0 51 Cisco UCCE 8. 5 51 Summary ... Unified Contact Center Express 11 Cisco Unified Contact Center Enterprise 11 Cisco Unified Contact Center Hosted 12 Cisco Unified Intelligent Contact Manager Enterprise 13 Cisco Unified IP IVR 13 Cisco ... 9 Peripheral Gateway B 18 1 Administrative Workstation Summary Chapter 12 15 0 18 2 18 3 Unified CM and IVR 18 5 Cisco Unified Communications Manager 18 5 Cisco Unified IP Interactive

Ngày tải lên: 12/08/2014, 14:21

... ■ Cisco Unified Contact Center Enterprise (UCCE): An enterprise solution aimed at the customer who wants to use a VoIP contact center based around the Cisco Unified Communications Manager IP ... @ Cisco Unified Contact Center Enterprise AWDB HDS WVDB AW HDS Central Controller Unified CM Cluster A Unified CM Cluster B M System PG M IVR M M 33 M www @ Cisco Unified Contact ... Two Unified CM Clusters and... them both as part of a single virtual contact center Unified CM Cluster A Unified CM Cluster B M Side A M M M IVR M www @ Cisco Unified Contact Center

Ngày tải lên: 12/08/2014, 14:21

... ACD. Cisco UCCE 7 .5 Released and rebranded in July 20 08, Cisco IPCC became Cisco Unified Contact Center Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco Unified ... 75 new reporting templates specifically for Cisco IPCC. Cisco ICM 5. 0 ICM 5. 0 was the first version to introduce multichannel routing, which actually turned the Cisco platform into a contact center ... enterprise agent evolved into Cisco IP Contact Center (IPCC). ICM 4 .5 One of the most memorable features of Intelligent Contact Manager (ICM) 4 .5 was the introduction of a Cisco Discovery Protocol

Ngày tải lên: 12/08/2014, 14:21

... 4 5 7 68 V M IP Figure 8- 8 Postrouting Call Flow with UCCE From the Library of www.wowebook.com ptg 1 08 Cisco Unified Contact Center Enterprise (UCCE) Step 7. The PG returns a label to the Unified ... http://www .cisco. com/en/US/docs/voice _ip_ comm/cust _contact/ contact _center/ icm_ enterprise/ icm _enterprise_ 7 _5/ user/guide/ipce75sg.pdf From the Library of www.wowebook.com 114 Cisco Unified ... with a SIP trunk. From the Library of www.wowebook.com ptg 110 Cisco Unified Contact Center Enterprise (UCCE) PSTN Contact Center Site A MPLS WAN CUCU Cluster A M M M PRI ISDN V V Contact Center

Ngày tải lên: 12/08/2014, 14:21

... platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco offers two reporting packages? ?Cisco We b V i e w and Cisco Unified Intelligence Center. The Cisco UCCE platform ... formats. Cisco Unified Intelligence Center The Cisco Unified Intelligence Center (Unified IC or CUIC) is a relatively new addition to the UCCE product suite. Introduced in UCCE version 7 .5 as Cisco Unified ... 192. 1 68 . 15. 30, CGPort 42027 Listen Port: 420 28] , ■ vrupim: The Vrupim process is the PIM for IVRs connected through the GED1 25 specification It is common for deployments with multiple IP IVRs

Ngày tải lên: 12/08/2014, 14:21

... ‘11/1/2010 00:00’ and ‘11/30/2010 23 :59 ’ — Modify the Call Type list to include only the required Call Types and CallTypeID in (55 18, 55 19, 55 23, 55 25, 55 26, 55 27, 55 29, 55 31) and ANI is not null group ... 2010-12-21 07 :55 :42.003 1 0 1 2010-12-21 07 :55 :42.010 1 0 1 2010-12-21 08: 06:32.003 3 0 3 2010-12-21 08: 07: 15. 000 8 0 8 2010-12-21 08: 07:24.000 4 0 4 2010-12-21 08: 08: 39.000 6 0 6 2010-12-21 08: 08: 53 .000 ... 2 48 Cisco Unified Contact Center Enterprise (UCCE) Unified Communications components (Unified Communications Manager [Unified CM], UCCE, Customer Voice Portal [CVP], and Unified

Ngày tải lên: 12/08/2014, 14:21

... BRKCOM-2 988 _c2 © 2009 Cisco Systems, Inc All rights reserved Cisco Public Data Center Edge Innovation Where We Are Starting from BRKCOM-2 988 _c2 © 2009 Cisco Systems, Inc All rights reserved Cisco ... Unified Computing BRKCOM-2 988 BRKCOM-2 988 _c2 © 2009 Cisco Systems, Inc All rights reserved Cisco Public Unified Computing Roger Andersson, Manager—Technical ... Adapters BRKCOM-2 988 _c2 © 2009 Cisco Systems, Inc All rights reserved Cisco Public 45 Unified Computing System (UCS) Single Single Point Point of of Management Management Unified Unified Fabric

Ngày tải lên: 27/10/2019, 21:30

... – 5: 1 subscription  50 40 pair: UCS systems = 480 compute nodes – 15: 1 subscription  70 18 pair: 14 6140 pairs: 1,120 compute nodes  70 18 pair: 13 50 40 pairs: 6,240 compute node  Enclosure 80 GE ... UCS6140 40x10GE: 8x4G = 12 .5: 1 UCS6140 8 Unified Compute System Unified Compute System LAN Environment SAN Environment Using 70 18 at Aggregation Layer Using 950 9 at Aggregation Layer  28 UCS based ... Details: Size: 10 .5? ?? (6U) x 18. 5? ?? x 32” Total Power Consumption Slots Fabric Extenders ▪ Nominal Estimates** Half-width Servers: 1 .5 – 3 .5 kW Full-width Servers: 1 .5 – 3 .5 kW Cabling: SFP+

Ngày tải lên: 27/10/2019, 21:31

... http://www.businesspartner.alcatel.com Cisco (20 05) , IP Contact Center At-a-glance, Cisco website http://www .cisco. com Cisco (20 05) , Cisco IPCC Enterprise Edition Datasheet, Cisco website http://www .cisco. com Cisco (20 05) , Computer ... ảnh hưởng tới hoạt động contact center Trang - 85 - Giải pháp IP contact center ứng dụng Việt Nam 3.6 Quản lý Tất phần contact center (OmniPCX, IP phones, softphones, CCivr…) quản lý công cụ nhất: ... cầu 83 3.1 Voice mail 83 3.2 IVR 84 3.3 Ghi thoại (voice logging) 84 3.4 Email 85 3 .5 Webportal 85 3.6 Quản lý 86 3.7

Ngày tải lên: 13/02/2021, 20:37

... http://www.businesspartner.alcatel.com Cisco (20 05) , IP Contact Center At-a-glance, Cisco website http://www .cisco. com Cisco (20 05) , Cisco IPCC Enterprise Edition Datasheet, Cisco website http://www .cisco. com Cisco (20 05) , Computer ... ảnh hưởng tới hoạt động contact center Trang - 85 - Giải pháp IP contact center ứng dụng Việt Nam 3.6 Quản lý Tất phần contact center (OmniPCX, IP phones, softphones, CCivr…) quản lý công cụ nhất: ... cầu 83 3.1 Voice mail 83 3.2 IVR 84 3.3 Ghi thoại (voice logging) 84 3.4 Email 85 3 .5 Webportal 85 3.6 Quản lý 86 3.7

Ngày tải lên: 25/02/2021, 12:56

... http://www.businesspartner.alcatel.com Cisco (20 05) , IP Contact Center At-a-glance, Cisco website http://www .cisco. com Cisco (20 05) , Cisco IPCC Enterprise Edition Datasheet, Cisco website http://www .cisco. com Cisco (20 05) , Computer ... ảnh hưởng tới hoạt động contact center Trang - 85 - Giải pháp IP contact center ứng dụng Việt Nam 3.6 Quản lý Tất phần contact center (OmniPCX, IP phones, softphones, CCivr…) quản lý công cụ nhất: ... cầu 83 3.1 Voice mail 83 3.2 IVR 84 3.3 Ghi thoại (voice logging) 84 3.4 Email 85 3 .5 Webportal 85 3.6 Quản lý 86 3.7

Ngày tải lên: 28/02/2021, 07:41

... factor Yield (%) Cell extract 35. 7 2 45 0. 15 100 Ammonium sulfate fractionation 35. 9 1 08 0.33 2.3 101 Phenyl-Sepharose 34 .5 19.2 1 .80 12.4 89 DEAE MonoQ 14 .8 9 .5 3.3 1.6 4.42 6.06 30.4 41.6 44 ... 75? ?C for 15 minutes Samples were analyzed in an Agilent 789 0A series gas chromatograph (Agilent Technologies, Basel, Switzerland) equipped with a Zebron ZB-5MS column, (30 m by 0. 25 mm, 0. 25 ... an OD 550 of 20 in 16 mL 50 mM Tris, pH 7 .5, 4-hydroxybenzoic acid (HBA, M in Ethanol) and ascorbic acid (0 .5 M dissolved in equimolar NaOH) were added to final concentration of 0 .5 mM and 2 .5 mM,

Ngày tải lên: 21/06/2014, 06:20

... address 192.1 68. 160.2 255 . 255 . 255 .0 ip directed-broadcast no ip route-cache no ip mroute-cache no atm oversubscribe no atm ilmi-keepalive pvc ip /42 protocol ip 192.1 68. 160.1... traffic ... TokenRing2/0 description web in ip address 207. 48. 1 98. 1 255 . 255 . 255 .0 Rate-limit input access-group 101 16000000 4000 4000 conform- action set prec-transmit 5 exceed action set-prec-transmit 0 no ip directed-broadcast ... TokenRing2/0 description web in ip address 207. 48. 1 98. 1 255 . 255 . 255 .0 Rate-limit input access-group conform-action set prec-transmit 4 no ip directed-broadcast ring-speed 16 hold-queue 50 0 in ! Access-list

Ngày tải lên: 06/07/2014, 08:14

... Trimmings 18% Other 12% Metals 9% Plastics 8% Glass 7% Food Waste 7% WRITING FOR PERSUASIVE SPEAKING EXPRESS YOURSELF 59 The average family receives 4,000,000 tons of junk mail each year! 150 ,000 ... stopped their junk mail. It can take 100–400 years for 85 % of our garbage to decompose. Recycling newspapers for one year could save four trees. EXPRESS YOURSELF WRITING FOR PERSUASIVE SPEAKING 60 ... still use: ➡ poster boards ➡ models ➡ ? ?ip charts ➡ photographs ➡ costumes ➡ demonstrations ➡ samples ➡ video clips ➡ handouts WRITING FOR PERSUASIVE SPEAKING EXPRESS YOURSELF 61 Whatever visual

Ngày tải lên: 07/07/2014, 22:20

... Application Lock Snapshot Snapshot timestamp = 11- 05- 2002 00:09: 08. 672 58 6 Application handle = 9 Application ID = *LOCAL.DB2.00B9C5 05 084 3 Sequence number = 0001 Application name = db2bp.exe ... = 1 252 Locks held = 4 Total wait time (ms) = 0 List Of Locks Lock Name = 0x 050 007000 480 01000000000 052 Lock Attributes = 0x00000000 Release Flags = 0x40000000 Lock Count = 255 ... 0x00000000 Release Flags = 0x40000000 Lock Count = 255 Hold Count = 0 Lock Object Name = 983 08 Object Type = Row Tablespace Name = TEST4K Table Schema = ADMINISTRATOR Table Name =

Ngày tải lên: 10/08/2014, 21:22

... CWinSockErrorBox(WSAGetLastError(), ? ?Contact your software distributor for technical support”); FIGURE 13.1 CWinSockErrorBox() p2/v6—sn8 Programming WinSock #3 059 4-1 Casey 11. 15. 94 CH13 LP #3 25 3 25 4 Part III ... break; p2/v6—sn8 Programming WinSock #3 059 4-1... 11. 15. 94 Parts LP #3 Chapter 14 s Sample Applications 25 7 14 Sample Sample Applications Applications P2/Vol.6 Programming WinSock #3 059 4-1 tullis ... WinSock #3 059 4-1 tullis 11.14.94 CH 12 LP #3 Chapter 13 s Bringing It All Together 24 9 13 Bringing It All Bringing It All Together Together p2/v6—sn8 Programming WinSock #3 059 4-1 Casey 11. 15. 94

Ngày tải lên: 13/08/2014, 22:21

... HOÀNG GIANG – 02 08 480 5 07 LÊ THIỆN PHƯƠNG – 02 08 480 5 25 NGUYỄN KIM DUY – 02 08 480 5 06 TRẦN THANH PHƯỚC – 02 08 480 1 24 ĐỒ ÁN MÔN HỌC QUẢN TRỊ DỰ ÁN CNTT ĐỀ TÀI: CONTACT CENTER COLLECTORS ... \ContactCenter\ReviewRecord\VSDC-RR-EBC001 987 8-002-Team detail plan Review.pdf [7] \ContactCenter\QMS\TMA-SW-DI-004-VS-DC-Design Discipline.pdf [8] \ContactCenter\ReviewRecord\VSDC-RR-EBC001 987 8-004-FDD Internal Review ... Record.pdf [9] \ContactCenter\ReviewRecord\VSDC-RR-EBC001 987 8-001-FDD Review Record.pdf [10] \ContactCenter\QMS\TMA-SW-DI-0 05- VS-DC-Implementation Discipline.pdf [11] \ContactCenter\Implementation\Testing\UnitTest\...

Ngày tải lên: 25/11/2014, 18:13

... Dell OptiPlex 380 Minitower 100 II SMS System III Billing System IV PORTAL 1 Public Service Information Portal 1 package/2CP U 2 Database Server (x 3 85 0 X5, 2xXeon 4C E 752 0 95W 1 .86 GHz/18MB, 4x4GB, ... O/Bay 2.5in HS SAS, SR BR10i, 2x1975W p/s, Rack/OS: Linux Ubuntu) 2 3 Application Server (x3 650 M3, 2xXeon 4C E5630 80 W 2 .53 GHz/1066MHz/12MB, 2x4GB, O/Bay 2.5in HS SAS, SR M5014, 2x675W p/s, ... Application) System 8 Avaya Reporting System 9 Avaya IP Phone 100 Items 10 Cisco Router- ISR39 25 (Performance: 83 3.000pps, 3 GE ports, 2 SFP, 02 Service-Module Slost, 04 EHWIC Slots) 2 12 Cisco Intrusion

Ngày tải lên: 21/08/2015, 16:37

...  Monitor all Cisco IOS®-based Cisco Aironet standalone models  Monitor Integrated Services Router access points 80 0, 180 0, 280 0, and 380 0 series  Easily upgrade and migrate Cisco Aironet standalone ... Cisco Tech-Know Day Frankfurt 2009 Wireless Networking Cisco Mobility Solutions Jürgen Braun Cisco Eschborn jubraun @cisco. com Presentation_ID © 2009 Cisco Systems, Inc All rights reserved Cisco ... play for end user  55 08 Wireless Controller  80 2.11n ready 1140 AP and 1130 AP supported  Management through WCS Presentation_ID © 2009 Cisco Systems, Inc All rights reserved Cisco Confidential

Ngày tải lên: 27/10/2019, 21:49