... 199 2; Brensinger & Lambert, 199 0; Finn & Lamb, 199 1; Carman, 199 0; Cronin & Taylor, 199 2; Cronbach & Furby, 197 0; Parasuraman et al., 199 1. guồn: Van Dyke & ctg ( 199 9 ... im sai lch. Parasuraman et al., 198 8; Cronin & Taylor, 199 2, 199 4; Babakus & Boller, 199 2; Boulding, Kalra, Stealin & Zeithaml, 199 3; Brensinger & Lambert, 199 0. S ... 198 1; Peter, Churchill, & Brown, 199 3. tin cy (Reliability) H s Cronbach Alpha cao. Lord, 195 8; Wall & Payne, 197 3; Jonh, 198 1; Prakash & Loundsbury, 198 3; Peter., 199 3....