... 1) There’s (some) tea and coffee in the cupboard
2) There are ten guests in the lobby. 3) There’s a car park at
the rear of the hotel. 3. 1) b 2) d 3) e 4) f 5) a 6) c
4. The Chant
Practise ...
Practise saying this chant out loud.
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
...
c. Just a minute please.
4. Do you know when the buses will arrive?
d. They are both on level nine.
5. Have you seen Mr Webber?
e. No thanks. We’re just waiting for someone.
6. Excuse...
...
Elementary EnglishforTourismandHospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
Characters
... the time of day and then your name.
For example: Plaza Hotel, good morning. Leo speaking.
b) Say the time of day first, the name of the business and then your name.
For example: Good ... Guest
Jack: Guest
The story
Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three
nights at the Plaza Hotel.
Language Point - Introducing...
... please?
C: 0003 0078 2278 3308
3. A: 5526 46 71 9802 8892
B: I’m sorry, I didn’t hear you. Was that double eight five two?
A: No, 8892
4. The Chant
Practise saying this chant out ... your credit card Ms White?
3. Would you like ____________ rooms on the same card Ms White?
4. Mr Webber, could you _____________ that please?
5. Doctor Webber, did you say _______________ ...
6. Are you paying by __________ _________Professor Webber?
3. Language practice - Asking for Clarification
Read the following short dialogues out loud.
1. A: 8869 6719 9908 6683...
... ____ the fridge.
4. You will find the car park _____ the rear of the hotel.
5. I can put you ____ rooms six-eleven and six-twelve.
6. The lifts are down the corridor and ____ your right. ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
reservation lovely lobby
moment rear view ... help need any you do?
_____________________________________________________________________
4. The Chant
Practise saying this chant out loud.
Can I help?
Can I help?
Can I help you?...
... the Golden Lotus. It is _____________ for its seafood.
4. If you ________ to listen to music while you eat, I ___________ the Pearl Garden Cabaret.
4. The Chant
Practise saying this chant ... recommend
A restaurant close to here
And may I suggest,
May I suggest
You try a local beer?
Example answers: 2. 1) Yes it will. 2) Yes there is. 3) Yes
we do. 4) Yes we have. 5) Yes we can. 3. ... have. 5) Yes we can. 3. 1a) like 1b)
should 2a) suggest 2b) popular 3a) recommend 3b) famous
4a) like 4b) recommend
...
... filling.
3 The Stir Fry c with our guests.
4. The Steamed Vegetables are enough for d rather hot.
5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic.
3. Language Practice – ...
___________________________________________________________________________
4. room / comfortable
___________________________________________________________________________
4. The Chant
Practise saying this chant out ... answers. 2. 1) c 2) d or b3) e 4) a 5) b or d 3. 1) He’s
rather busy at the moment. 2) I am very well thank you. 3) The
film was quite interesting. 4) The room is very comfortable.
...
...
Elementary EnglishforTourismandHospitality
LESSON 7 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack ... the phone in my room? It’s not working.
A: I’m sorry. I’ll go and fix it now.
A: Is everything alright?
B: There’s no tea and coffee in my room.
A: I apologise. I’ll get you some right ...
A: I’m sorry. I’ll see to it straight away.
A: Is everything OK?
B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet.
A: I’m sorry. I’ll see to it right away.
Grammar -...
...
Elementary EnglishforTourismandHospitality
LESSON 8 – In the Restaurant
STUDY NOTES
Characters
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack ... have just finished their meals and Jean gives them
the bill. Mona queries an amount on the bill then pays for their meals.
Pronunciation
Below are some models for ‘Would you like’ questions. ... you, it sounds like one word instead
of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the
rising intonation at the end of the question....
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
cab cross find
left major mall
outside ... directions with a friend.
1. straight ahead
a.
2. down
b
3. right
c
4. next to
d
5. cross the street
e
6. between
f
7. left
...
Newsagent
Restaurant
Cinema
Bank
Shoe
Shop
Newsagent
Suggested answers. 2. 1) c 2) f 3) a 4) e 5) d 6) g 7) b
...
...
Elementary EnglishforTourismandHospitality
LESSON 10 – Giving Directions
STUDY NOTES
Characters
Leo: Receptionist ... personal questions. For example, questions about age, marital status, income and family may be
too personal for some Australians.
Below are some model questions that are suitable for small talk. ... Guest
Joe: Taxi driver
The story
Mona and her father, Jack, take a taxi ride with Joe, the driver.
Language Practice -Small talk
When Mona and Jack get in the taxi, Joe asks them some...
...
Elementary EnglishforTourismandHospitality
LESSON 11 – Shopping
STUDY NOTES
Characters
Mona: Guest
Mai: Shop Assistant
The story
Mona is shopping for a shawl. ... (formal)
bathers (informal)
cossie (informal)
jeans
pyjamas (formal)
p j’s (informal)
jim jams (informal)
shorts
sunglasses (formal)
sunnies (informal)
shades (informal)
... is used for two or more items or plural
nouns. The following nouns are all plural in English. Some Australian slang, (informal language) has also been
included.
bathing costume (formal)...
... taking so long.
B: No w __ __ __ __ __ __.
4A: Can I just have a minute to think about it?
B: C __ __ __ __ __ __ __ __. Take your time.
4. The Chant
Practise saying this chant out ... checked your answers,
say the dialogues with a friend.
1 A: That’s $150. How will you be paying for that?
B: _____________, thank you.
A: Of course. Would you like a ___________?
B: Yes please. ...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary.
better box
cashier credit (card)
feel...
...
Elementary EnglishforTourismandHospitality
LESSON 13 – The Tour Guide
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The story
Mona and Jack ... with time. Look at the examples below and check their meaning in your
dictionary.
Present and future Past
Today
Yesterday
Tomorrow
The day before yesterday
In a couple of days
...
Mona: Guest
Jack: Guest
The story
Mona and Jack want to employ a tour guide. They ask Leo for a recommendation.
Language Practice – If you like
“If you like” is used to soften a suggestion....
... enquiries and takes
bookings.
2. A waiter
b. takes guests on a tour and provides them with
information.
3. A receptionist
c. provides advice about holidays and takes
bookings.
4. A kitchen ... meaning and pronunciation of these words in your dictionary.
allow assure brochures different
explain follow management qualification
spare tourism uniform wear
2. Vocabulary - Hospitality ... A kitchen hand
d. cooks meals for guests.
5. A manager
e. cleans and maintains rooms.
6. A tour guide
f. serves people in a restaurant.
7. Bar staff
g. manages staff and tasks to...
...
___________________________________________________________________________
2. opens days and goes two tonight festival for the
___________________________________________________________________________ ...
Suggested Answers: 2. 1) The tour is on at three this afternoon. 2) The festival
opens tonight and goes for two days. 3) The parade starts at 3 p.m. on Friday
3. 1) The museum has some exciting ... / interesting
___________________________________________________________________________
4. The Chant
Practise saying this chant out loud.
What did you have?
What did you have?
What...