elementary english for tourism and hospitality
English for Tourism and Hospitality 1
... Elementary English for Tourism and Hospitality LESSON 1 – Taking a reservation over the phone STUDY NOTES ... the time of day and then your name. For example: Plaza Hotel, good morning. Leo speaking. b) Say the time of day first, the name of the business and then your name. For example: Good ... Guest Jack: Guest The story Leo is taking a reservation for Mona White and her father Jack Webber. They want to book two rooms for three nights at the Plaza Hotel. Language Point - Introducing...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 2
... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. credit card double repeat both expiry welcome ... 6. Are you paying by __________ _________Professor Webber? 3. Language practice - Asking for Clarification Read the following short dialogues out loud. 1. A: 8869 6719 9908 6683...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 3
... _____ the rear of the hotel. 5. I can put you ____ rooms six-eleven and six-twelve. 6. The lifts are down the corridor and ____ your right. 3. Jumbled sentences - Offering help. Rewrite ... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. reservation lovely lobby moment rear view...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 4
... Practise saying this chant out loud. Is there a kettle? And are there cups? Are there cups for tea? Yes, there’s a kettle And there are cups Is that OK? OK! ... thanks. We’re just waiting for someone. 6. Excuse me. I need to book a taxi. f. Both of the buses will be here in 10 minutes. Answers: 2. 1) There’s (some) tea and coffee in the cupboard ... ___________________________________________________________________________ 3. Matching – Both and just Match the first part of the conversation with the correct response. Practise saying them...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 5
... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. recommend very close restaurant famous ... Cabaret. It is very _____________. 3. I can _______________ the Golden Lotus. It is _____________ for its seafood. 4. If you ________ to listen to music while you eat, I ___________ the Pearl ... Practise saying this chant out loud. I recommend I recommend A restaurant close to here And may I suggest, May I suggest You try a local beer? Example answers: 2. 1) Yes it will. 2)...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 6
... Fry c with our guests. 4. The Steamed Vegetables are enough for d rather hot. 5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic. 3. Language Practice – writing sentences ... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. appetisers boiled coconut chicken chillies ... interesting ___________________________________________________________________________ 4. room / comfortable ___________________________________________________________________________ 4. The...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 7
... Elementary English for Tourism and Hospitality LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack ... the phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you some right ... A: I’m sorry. I’ll see to it straight away. A: Is everything OK? B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet. A: I’m sorry. I’ll see to it right away. Grammar -...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 8
... Elementary English for Tourism and Hospitality LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack ... have just finished their meals and Jean gives them the bill. Mona queries an amount on the bill then pays for their meals. Pronunciation Below are some models for ‘Would you like’ questions. ... you, it sounds like one word instead of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the rising intonation at the end of the question....
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 9
... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. cab cross find left major mall outside...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 10
... Elementary English for Tourism and Hospitality LESSON 10 – Giving Directions STUDY NOTES Characters Leo: ... personal questions. For example, questions about age, marital status, income and family may be too personal for some Australians. Below are some model questions that are suitable for small talk. ... Guest Joe: Taxi driver The story Mona and her father, Jack, take a taxi ride with Joe, the driver. Language Practice -Small talk When Mona and Jack get in the taxi, Joe asks them some...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 11
... (formal) bathers (informal) cossie (informal) jeans pyjamas (formal) p j’s (informal) jim jams (informal) shorts sunglasses (formal) sunnies (informal) shades (informal) ... Elementary English for Tourism and Hospitality LESSON 11 – Shopping STUDY NOTES Characters Mona: Guest Mai: Shop Assistant The story Mona is shopping for a shawl. ... is used for two or more items or plural nouns. The following nouns are all plural in English. Some Australian slang, (informal language) has also been included. bathing costume (formal)...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 12
... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. better box cashier credit (card) feel ... checked your answers, say the dialogues with a friend. 1 A: That’s $150. How will you be paying for that? B: _____________, thank you. A: Of course. Would you like a ___________? B: Yes please....
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 13
... Elementary English for Tourism and Hospitality LESSON 13 – The Tour Guide STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Mona and Jack ... with time. Look at the examples below and check their meaning in your dictionary. Present and future Past Today Yesterday Tomorrow The day before yesterday In a couple of days ... Mona: Guest Jack: Guest The story Mona and Jack want to employ a tour guide. They ask Leo for a recommendation. Language Practice – If you like “If you like” is used to soften a suggestion....
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 14
... meaning and pronunciation of these words in your dictionary. allow assure brochures different explain follow management qualification spare tourism uniform wear 2. Vocabulary - Hospitality ... helps with enquiries and takes bookings. 2. A waiter b. takes guests on a tour and provides them with information. 3. A receptionist c. provides advice about holidays and takes bookings. ... A kitchen hand d. cooks meals for guests. 5. A manager e. cleans and maintains rooms. 6. A tour guide f. serves people in a restaurant. 7. Bar staff g. manages staff and tasks to...
Ngày tải lên: 05/11/2012, 09:52
English for Tourism and Hospitality 15
... ___________________________________________________________________________ 2. opens days and goes two tonight festival for the ___________________________________________________________________________ ... Suggested Answers: 2. 1) The tour is on at three this afternoon. 2) The festival opens tonight and goes for two days. 3) The parade starts at 3 p.m. on Friday 3. 1) The museum has some exciting ... EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. animals anywhere colourful cruise dolphin...
Ngày tải lên: 05/11/2012, 09:52
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