Internship report importing process at company

- VIETNAM MARITIME UNIVERSITY INTERNATIONAL SCHOOL OF EDUCATION INTERNSHIP REPORT TOPIC FORWARDING PROCESS OF IMPORTED FCL COOLING PAD KRAFT PAPER CARGOES AT HANOTRANS COMPANY Supervisor: Student Name: Student ID: Class: HAI PHONG – 2021 VIETNAM MARITIME UNIVERSITY INTERNATIONAL SCHOOL OF EDUCATION STUDENT NAME: CLASS: INTERNSHIP REPORT TOPIC FORWARDING PROCESS OF IMPORTED FCL COOLING PAD KRAFT PAPER CARGOES AT HANOTRANS COMPANY Supervisor: Division: Faculty: HAI PHONG – 2021 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company TABLE OF CONTENTS LIST OF ABBREVIATIONS .iii LIST OF TABLES iv LIST OF FIGURES v PREFACE CHAPTER 1: THEORETICAL BACKGROUND 1.1 Theoretical background of freight forwarding 1.1.1 Definitions of freight forwarding 1.1.2 Roles of freight forwarding 1.2 The differences between FCL and LCL goods 1.3 Related documents in forwarding process for imported FCL shipment 1.4 Theoretical freight forwarding process of imported FCL shipment CHAPTER 2: INTRODUCTION OF HANOTRANS COMPANY 2.1 Company’s profile 2.1.1 General information 2.1.2 History of development 2.2 Company’s services 2.3 Company’s facilities 11 2.4 Organizational structure 12 2.5 Company’s human resources 15 2.6 Reliable Partners and Customers 15 2.7 Job requirements with positions in the company 16 2.7.1 Sales Department 16 2.7.2 Documentation staff 17 2.7.3 Operation staff 17 CHAPTER 3: PRACTICAL FORWARDING PROCESS OF IMPORTED FCL COOLING PAD KRAFT PAPER AT HANOTRANS COMPANY 18 3.1 Practical forwarding process of imported FCL shipment at Hanotrans company 18 Page i Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company 3.2 The forwarding process of imported FCL Cooling Pad Kraft Paper cargoes from China at Hanotrans company 21 3.2.1 General information about the shipment of Cooling Pad Kraft Paper 21 3.2.2 Explaining the forwarding process of imported FCL Cooling Pad Kraft Paper cargoes from China at Hanotrans company 21 CONCLUSION 29 References 30 Appendix 31 Page ii Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company LIST OF ABBREVIATIONS ICD Inland Clearance Depot D/O Delivery Order EIR Equipment Interchange Receipt B/L Bill of Lading MB/L Master Bill of Lading C/O Certificate of Origin ED/O Electronic Delivery Order FCL Full Container Loaded THC Terminal Handling Charges CIC Container Imbalance Charge Page iii Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company LIST OF TABLES Table 1: Forwarding Process of Imported FCL Shipment at Hanotrans Company…………………………………………………………… 20 Page iv Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company LIST OF FIGURES Figure 1: The Logo of Hanotrans Company Figure The Office of Hanotrans Company’s Hai Phong Branch Figure 3: Container Tractors of Hanotrans Company 11 Figure 4: Organizational Structure of Hanotrans Company 12 Figure 5: Reliable Partners and Customers of Hanotrans Company 16 Page v Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company PREFACE In the context of the current trend of world trade liberalization, Vietnam's economy is increasingly developing and gradually catching up with other countries in the world thanks to its open-door policies and international integration This has opened a new history page for the economy, bringing many opportunities as well as challenges for economic sectors, especially international business and logistics To meet the increasing import and export demand, more and more businesses have been established along with the expansion and development of foreign trade services and diversification of business lines As an economics student, I realize the importance of internships when studying at Vietnam Maritime University This internship helps students apply the knowledge they have learned in practice, thereby deepening, and broadening their understanding of the subject they are studying At the same time, this is also an opportunity for students to practice soft skills and attitudes so that after graduation, they can adapt well to the working environment at enterprises In this internship, I chose Hai Phong Branch of Hanotrans Logistics Co., LTD with the topic "Forwarding Process of imported FCL Coolingpad Kraft Paper cargo” This is a company with typical activities of international business and logistics, thereby helping me understand more about the field of study as well as future career orientation The structure of my report consists of chapters: Chapter 1: Theoretical background Chapter 2: Introduction of Hanotrans Company Chapter 3: Practical Forwarding Process of Imported FCL Cooling Pad Kraft Paper at Hanotrans Company Due to limited knowledge and lack of practical experience, there are inevitable shortcomings in the process of completing the report I look forward to hearing comments from the teachers I would like to sincerely thank the attention and support of the management board as well as the employees at the company who helped me during my internship at the company In particular, I would like to thank MSc Nguyen Thi Nha Trang, lecturer in Logistics Division, who directly guided, monitored and helped wholeheartedly during the time I was working on this report Page Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company CHAPTER 1: THEORETICAL BACKGROUND 1.1 Theoretical background of freight forwarding 1.1.1 Definitions of freight forwarding Freight forwarding is all about the facilitation of international trade The freight forwarder is the party who ensures that internationally traded goods move from point of origin to point of destination to arrive at the right place, at the right time, in good condition and at the most economical cost According to FIATA, freight forwarding services is defined as services of any kind relating to the carriage, consolidation, storage, handling, packing or distribution of the goods as well as ancillary and advisory services in connection therewith, including but not limited to customs and fiscal matters, declaring the goods for official purposes, procuring insurance of the goods and collecting or procuring payment or documents relating to the goods ➢ Basically, freight forwarding is a collection of operations and procedures related to the transportation process in order to carry out the movement of goods from the place of shipment (the shipper) to the place of receipt (the consignee) 1.1.2 Roles of freight forwarding Forwarding companies providing freight forwarding services are increasingly bringing greater benefits to import-export businesses in particular and the economy in general For import-export businesses: Forwarding services help facilitate goods circulation quickly, safely and economically without the presence of the sender as well as the consignee Moreover, forwarding activities create conditions for importers and exporters to focus on their business activities, contributing to reducing the prices of imported and exported goods In addition, forwarding also helps importers and exporters reduce unnecessary costs such as: Cost of building warehouses and yards thanks to the use of warehouses and yards of forwarders and training labor costs For the national economy: Freight forwarding activities contribute positively to the achievement of growth and socio-economic development The proportion of freight forwarding activities contributing to GDP increases year by year, supplementing an important capital source for the economy In addition, freight forwarding is a trade Page Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company and service industry associated with and affecting foreign trade activities and foreign transport This is a type of commercial service that does not require a lot of capital investment but brings a relatively certain and stable source of profit if it is skillfully organized and operated on the basis of taking advantage of the existing infrastructure system In the current trend of internationalization, freight forwarding plays an increasingly important role This is based on the typical feature of international trade that buyers and sellers are in different countries After the sales contract is signed, the seller makes the delivery, that is, the goods are transported from the seller to the buyer In order for that transportation process to begin, continue and finish, the goods reach the buyer, it is necessary to perform a series of different tasks related to transportation such as: bringing the goods to the port, loading the goods onto the ship, transporting goods along the way,… all those jobs are the profession of the forwarder Thus, freight forwarding is an indispensable condition for the existence and development of international trade 1.2 The differences between FCL and LCL goods FCL (Full Container Load) is full container loading, the shipper and consignee are responsible for packing and unloading the goods from the container When a shipper has a uniform volume sufficient to fill one container, one or more containers are rented to ship the goods LCL (Less than Container Load) is a method of transporting goods when the shipper does not have enough goods to pack a full container but needs to combine with several other shippers' goods At that time, the service company will combine many LCL shipments, arrange, classify, and pack them into containers, then arrange transportation from the port of loading to the port of destination Such a combination is called consolidation ❖ Comparison between FCL and LCL goods: - Shipping costs: LCL has more expensive freight than FCL and is charged according to the freight rate of each block or weight of goods Not to mention, many individual costs are fixed regardless of whether there are more or less goods in the container - Shipping process: The shipping process of LCL goods is complicated and takes more time than FCL goods Consolidators must tally different individual shipments of different shippers, make a series of documents for only one container, and then Page Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company - Container deposit paper - Bill of lading (stamped by the shipping agent) Delivering the goods Transportation - EIR to customer, department returning the empty - Packing list - Container deposit paper container and taking the container deposit money Accounting saving documents and Accountant - Debit note the Documentation - The full set of documents staff Source: Author’s synthesis ❖ Detailed explanation of the steps in the process: - Step 1: Receiving and checking the set of documents from customer When receiving the Arrival Notice from the Shipping agent or Forwarder agent (Hanotrans Company), the buyer (importer) will transfer the set of documents to the Hanotrans Company that has been hiring for import procedure Documentation staff of Hanotrans will check whether the information between the above documents matches or not, ensuring all necessary information is complete and accurate If detecting errors or mismatches between the information of the documents, the documentation staff should immediately contact the customer to correct or supplement in time - Step 2: Getting delivery order (D/O) from shipping line Hanotrans company hired by importers for import procedure will process the documents, prepare documents (House B/L, Arrival notice, Letter of recommendation, Letter of authorization (if any), Identity card) and advanced money for customers to go to the shipping line to get D/O and deposit for container Some shipping lines have EDO issuance service (MEARSK , CMA CGM , HEUNG-A , MSC , ONE, OOCL, HAPAG LLOY, KMTC), forwarder just needs to sit at the office and pay local charges via bank account to the shipping line, then the shipping line will send the D/O via email - Step 3: Customs declaration Page 19 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company Documentation staff of Hanotrans company will open the customs declaration immediately after receiving Arrival notice Documents for importing data on ECUS5VNACCS software: Sales Contract, Commercial Invoice, Packing List, House Bill of Lading Immediately after importing and ending the transfer, the customs offices will answer the results of the flow classification, the company will pay import tax o Green channel (Code 1): Clearance o Yellow channel (Code 2): Checking the profile (additional fee) o Red channel (Code 3): Inspection (Checking the documents and cut seal to check the goods in the container and there will be an additional fee) Step 4: Changing equipment interchange receipt (EIR) at the port - After getting D/O at shipping line and finishing the customs clearance procedures (at regional customs), operation staff of Hanotrans company will prepare the following documents to go to the port for exchanging EIR: Customs clearance declaration (1 original, photocopy); Barcode signature sheet; Receipt for payment of fees for using seaport facilities; D/O taken on shipping lines; Letter of recommendation; Photocopy of ID card; Container deposit paper; Bill of lading (stamped by the shipping agent) - Step 5: Delivering the goods to customer, returning the empty container and taking the container deposit money After receiving EIR, operation staff sends this EIR to the transportation department of Hanotrans Company, or driver to get the container at the port and transport goods to the customer's private warehouse Driver will check seal integrity, container number, seal number, container condition before leave the port If there is a problem, the driver will make a note In case the driver is careless and does not check, the driver will be responsible for his own container, related to the cost of repairing the container Then driver returns empty container and gets back the container deposit - Step 6: Accounting and saving the documents Documentation staff of Hanotrans company makes a Debit note and request customer (importer) to refund the advanced amount before delivery and paying service fees: import customs declaration; shipping container to customers' private warehouse The documentation staff will also be responsible for checking and arranging fully and carefully the documents into a complete set One set will be returned to the customer, and one set will be put into storage at company Page 20 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company 3.2 The forwarding process of imported FCL Cooling Pad Kraft Paper cargoes from China at Hanotrans company 3.2.1 General information about the shipment of Cooling Pad Kraft Paper - Seller: Qingzhou Guangyu Temperature Control Material Co., Ltd o Address: Xigao Village, Yidu Street Office, Qingzhou City, Weifang, Shandong Province, China o Phone number: +86 536 3788588 - Buyer: Coolingpad Vietnam Joint Stock Company o Address: Tien Phong Village, Dinh Chu Commune, Lap Thach District, Vinh Phuc Province, Vietnam o Phone number: +84 973 383636 - Commodity: Cooling pad kraft paper Net weight: 25,138kgs Gross weight: 25,358kgs Packages: 44 rolls o Rolls of cooling pad kraft paper (Yueyang Brand 1,070mm 105gsm): 20 rolls o Rolls of cooling pad kraft paper (Yueyang Brand 1,100mm 105gsm): 24 rolls - Shipping: x 40’ HC container - Port of loading: Qingdao Port, China - Port of discharge: Haiphong Port, Vietnam Payment terms: T/T Delivery terms: FOB Qingdao Port, China as Incoterms 2010 Total amount of invoice: USD13,574.52 3.2.2 Explaining the forwarding process of imported FCL Cooling Pad Kraft Paper cargoes from China at Hanotrans company STEP 1: RECEIVING INFORMATION OF SHIPMENT FROM COOLINGPAD VIETNAM JOINT STOCK COMPANY AND CHECKING THE SET OF DOCUMENTS CoolingPad Vietnam Joint Stock Company hired Hanotrans Company on behalf of CoolingPad Vietnam Joint Stock Company to carry out the forwarding procedures to receive the Cooling Pad Kraft Paper shipment When shipping agent sent Arrival Notice to Hanotrans Company, Hanotrans Company issued a copy of Arrival Notice (Appendix 4) based on the one issued by Page 21 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company shipping agent to Coolingpad Vietnam Joint Stock Company This notice is required to contain the following information: - Forwarder - the issuer of the notice: Hanotrans Company The corresponding B/L number of the shipment: - o MBL: COAU7230424990 o HBL: QDGS21020103 Shipper: Qingzhou Guangyu Temperature Control Material Co., Ltd - Consignee: Coolingpad Vietnam Joint Stock Company Date of arrival (ETA): 18/03/2021 - Port of destination: Lach Huyen Port - Required documents and requirements to receive delivery orders In addition, there is information about local charges or regulations of Forwarder or Shipping line After that, Coolingpad Vietnam Joint Stock Company contacted the documentation staff of Hanotrans Company and sent the set of documents to Hanotrans Company for checking The set of documents received includes: - Sales Contract (Appendix 1) Commercial Invoice (Appendix 2) Bill of lading (Appendix 3) - Packing list (Appendix 5) Certificate of origin Letter of recommendation of Coolingpad Vietnam Joint Stock Company The Letter of recommendation is stamped and signed by the Director of Coolingpad Vietnam Joint Stock Company, in order to ensure the interests of the employees of Hanotrans Company on behalf of Coolingpad Vietnam Joint Stock Company when working with shipping lines as well as Customs In order for the freight forwarding process to be carried out quickly and smoothly, as soon as the documents are received, the documentation staff of Hanotrans Company need to quickly check the accuracy, uniformity and validity of each document: - Sales Contract: Checking the number, contract date, payment term, delivery term, goods information, o Contract number: QGT210217 o Contract date: 17 February 2021 o Goods information: Cooling pad kraft paper Page 22 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company - o Payment term: T/T Net weight: 25,138kgs o Delivery term: FOB Qingdao Port, China as Incoterms 2010 Gross weight: 25,358kgs Packages: 44 rolls Commercial Invoice: Checking invoice number, date, delivery term, unit price, total amount of invoice, o Invoice number: GY20210224 o Unit price: USD 0.54 / KG o Date: 24 February 2021 o Total amount of invoice: o Delivery term: FOB Qingdao Port, USD13,574.52 China as Incoterms 2010 - Packing list: Checking weight, volume, number of packages, packing, o Net weight: 25,138kgs o Gross weight: 25,358kgs o Volume: 60.00 CBM o Number of packages: 44 rolls - Bill of lading: Checking number, date and place of issue, vessel name, voyage number, container number, seal number, weight, … o B/L No.: QDGS21020103 o Container number / Seal number: o Date: 09 Mar 2021 DFSU6977237// P788339 o Place of issue: Qingdao, China o Gross weight: 25,358 KGS o Vessel/Voyage: Xin Wei Hai / 134S - Certificate of Origin (C/O) - Letter of recommendation If the set of document has enough documents, sufficient information (to make a customs declaration), and the information on the documents match, the set of documents is complete and valid STEP 2: GETTING DELIVERY ORDER (D/O) FROM SHIPPING LINE To get D/O, after the ship docks, operation staff will bring a full set of documents along with the Letter of recommendation of Coolingpad Vietnam Joint Stock Company to the COSCO shipping agent to get D/O Documentation staff of Hanotrans Company need to prepare necessary documents, make a list of expenses to be advanced for customers and send it to the accounting department to request an advance to pay local charges The set of document to get D/O includes: Letter of recommendation, Bill of lading (Appendix 3), photocopy of ID card, and Arrival Notice (Appendix 4) Page 23 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company Because COSCO shipping line does not have ED/O issuance service, operation staff will get D/O directly at the COSCO shipping agent (Address: No.4, Le Thanh Tong street, May To ward, Ngo Quyen distrist, Hai Phong) The operation staff of Hanotrans Company goes to COSCO shipping agent to get D/O and puts the documents in the import document counter At the import document counter, the operation staff will pay local charges to the cashier at the accounting counter Local charges to be paid include: - D/O fee: 850,000 vnd - Cleaning fee: 360,000 vnd - THC: 4,132,800 vnd CIC: 4,592,000 vnd - Ocean freight: 14,924,000 vnd Deposit for customs supervision of warehouses: 70,000 vnd After the operation staff completes the payment of local charges, the shipping line will issue a D/O D/O includes copies and is valid for use within days from the date of issue The first copy is intended to be used to complete the customs clearance of the declaration The second copy is used to bring to the port to exchange for EIR When receiving the D/O, the staff checks the delivery order with the following contents: - - Delivery Order issue date: 18/03/2021 Please deliver the following merchandise to: Coolingpad Vietnam Joint Stock Company Address: Tien Phong Village, Dinh Chu Commune, Lap Thach District, Vinh Phuc Province, Vietnam Master bill of lading number (MB/L): COAU7230424990 House bill of lading number (HB/L): QDGS21020103 Vessel/Voyage: XIN WEI HAI 134S ETA: 18/03/2021 POL: Qingdao, China - POD: Lach Huyen Container number/Seal number: DFSU6977237// P788339 Quantity: 44 ROLLS Cargo description: Rolls of cooling pad kraft paper (Yueyang Brand 1070mm 105gsm) and Rolls of cooling pad kraft paper (Yueyang Brand 1100mm 105gsm) Page 24 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company - Gross weight: 25,358 KGS After completing the procedure to get the D/O, the operation staff will go to the container pile counter Here, operation staff will fill in all information including: vessel name, voyage number, B/L number, importer's name, private warehouse address, container number, seal number and paying container deposit (6,000,000 vnd / container 40ft) STEP 3: CUSTOMS DECLARATION The staff of the documentation department conducts electronic customs declaration for the shipment of the contract using the electronic customs declaration software ECUS5 - VNACCS/VICIS Full set of documents including Sales contract (Appendix 1), Commercial invoice (Appendix 2), Bill of lading (Appendix 3), Arrival notice (Appendix 4) and Packing list (Appendix 5) The steps are as follows: Log in to ECUS5 - VNACCS software: Use the company's account and digital signature Select system -> Select number (Select import-export business) Register new import declaration and proceed to fill in information Documentation staff declares the necessary information on the ECUS5 VNACC/VCIS electronic customs declaration system After that, they will receive a notification of the results of cargo flow Item: Kraft paper, weight: 105g/m2, unbleached, size 1070mm and 1100mm, brand YUEYANG, used to produce Air fresheners, Manufacturer: QINGZHOU GUANGYU TEMPERATURE CONTROL MATERIAL CO., LTD., 100% new, HS Code: 48043190 classified into the yellow channel, declaration number: 103900795020, registration date 18/03/2021, type code: A11 The shipment is subject to VAT detailed in the appendix of the declaration Because this item is classified as yellow channel, it is necessary to check the customs documents If the company is required to correct or supplement the customs dossier, the company shall comply with the request and then present the paper dossier for checking by the customs authority If the shipment is accepted for customs clearance, print the declaration, pay taxes and fees, and then go to pick up the goods Documantation staff prints the declarations and appendices (if any); and operation staff brings the dossiers (Invoice, Packing List, Bill of Lading, C/O, ) to submit to Page 25 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company Customs Goods without problems should be cleared, in case documents are not enough, must be supplemented or documents are in doubt, the goods will have to undergo physical inspection The documentation staff prints the Customs clearance declaration (Appendix 6) and the list of the container’s name having enough conditions to go through the Customs supervision area - Bar code sheet (Appendix 7) to carry out the procedures for receiving goods and delivering the goods to the customer Operation staff has to pay fees for using seaport equipment: 500,000 vnd / container 40ft After carrying out customs declaration procedures and receiving the results of cargo flow, the documentation staff prints the declaration and transfers it to the accounting department for tax payment to the state The tax amount will be shown on the return whether green, red, or yellow (except for some cases of tax exemption) This tax amount is displayed on the first page of the the customs declaration STEP 4: CHANGING EQUIPMENT INTERCHANGE RECEIPT (EIR) AT THE PORT After getting the D/O on the shipping line and completing the customs clearance procedures (at the regional customs), the operation staff of Hanotrans Company will prepare the following documents to exchange the Equipment Interchange Receipt (EIR) at the port: - Customs clearance declaration (1 original, photocopy) - Barcode signature sheet - Receipt for payment of fees for using seaport facilities - D/O taken on shipping lines - Letter of recommendation - Photocopy of ID card - Container deposit paper - Bill of lading (stamped by the shipping agent) Operation staff carry a set of documents with customs supervision (Bar code sheet) After that, the operation staff entered the port's counter to place the documents, wait for their turn and pay the lifting fee (lifting and lowering the container) Cost: 1,400,000 VND/container 40' Operation staff provides tax code, import company name The port accountant prints invoices and Equipment Interchange Receipt (Appendix 8), including copies The white copy, the operation staff sign and write Page 26 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company the phone number After that, the port staff will seize it and the remaining copies will be handed over to operation staff In which, copy will be handed over to the driver to the port to pick up the container, copy will be collected by the forwarder, copy will be submitted at the gate guard before the vehicle delivering goods leaves the port Operation staff receive the EIR (Appendix 8) and fully check the following information: - Consignee's name: Coolingpad Vietnam Joint Stock Company - EIR validity period, issuer, issue date - Information about the container such as: container number / seal number (DFSU6977237// P788339), type (40’HC), weight, location, vessel / voyage (XIN WEI HAI 134S), shipping line (COSCO), date of loading/dischage, port - of discharge The details of the condition of the container, indicated by marking the damaged location on the drawing, marking the convention number and the note STEP 5: DELIVERING THE GOODS TO CUSTOMER, RETURNING THE EMPTY CONTAINER AND TAKING THE CONTAINER DEPOSIT MONEY After receiving EIR, operation staff of Hanotrans Company sends this EIR to transportation department of the company for them to get container in port and transport to Coolingpad Vietnam Joint Stock Company 's private warehouse Due to the complicated situation of the covid 19 pandemic, drivers when entering Hai Phong need to have a certificate of PCR test results that are negative for covid 19 The driver enters the port to find the location of the container and then contacts the warehouse manager and the forklift team to carry out the procedures to take the container out of the port Before leaving the port, the driver will have to check the condition of the container (the container needs to be intact, there is no sign of breaking or damage, the lead is still sealed ) and contact Coolingpad Vietnam Joint Stock Company to reconfirm the delivery time and location Driver will submit the copy of EIR at the gate guard before the vehicle leaves the port During the unloading process, the goods owner must check the Packing list to see if the goods are complete, and then the goods owner signs to confirm receipt of the goods Page 27 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company After completing the withdrawal, based on the indication written on the container loan, the driver will return the empty container to the port or ICD following the address in container deposit paper Next, operation staff will bring the EIR, container deposit paper and receipt to the shipping agent to carry out procedures to receive the deposit of the previously closed container The warehouse staff at the port or ICD checks the container, if the container is not damaged, 100% of the deposit will be refunded; if the container is damaged, the repair and maintenance fee will be deducted from the deposit STEP 6: ACCOUNTING AND SAVING THE DOCUMENTS After completing the customs clearance procedures, finishing the delivery work, the operation staff sends all the invoices to hand over the documents to the documentation department The accounting department of Hanotrans Company makes a list of fees paid and advanced to customer (importer) • Local charges: - D/O fee: 850,000 vnd / shipment - Cleaning fee: 360,000 vnd / container 40’HC THC: USD 180 x 22,960 vnd = 4,132,800 vnd / container 40’HC CIC: USD 200 x 22,960 vnd = 4,592,000 vnd / container 40’HC Ocean freight: USD 650 x 22,960 vnd = 14,924,000 vnd • Port charges: - Lifting fee: 1,400,000 vnd /container 40' HC - Customs fees for warehouse supervision: 70,000 vnd / container - Fees for using seaport equipment: 500,000 vnd / container 40’HC • Service charges: - Customs declaration fee Shipping fee to pull the container to its own warehouse The documentation staff will be responsible for checking and arranging fully and carefully the documents into a complete set One set along with Debit Note will be returned to the customer, and one set will be put into storage at company At this point, the task of the forwarder has been completed and that is also the whole freight forwarding process of imported FCL shipment that Hanotrans Company performs under the mandate of Coolingpad Vietnam Joint Stock Company Page 28 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company CONCLUSION Through this internship, I have had the opportunity to directly approach and meet a real logistics service provider, experience as well as go to the field, this has helped me understand more knowledge about the actual process that a logistics business performs and more deeply is about freight forwarding process of imported FCL shipment and customs declaration In addition, with the opportunity to work together in a real business environment, it has helped expand knowledge, form a sense of responsibility for the position, assigned work and increase the ability to work in groups, recognize, observe and learn corporate culture Through actual observation and assessment, here are some recommendations for businesses in general: Creating more opportunities and conditions for interns to easily access enterprises, departments and divisions, exploit specific and accurate information sources; and training an employee who specializes in leading and guiding interns in the most specific way, this not only benefits interns to access practical knowledge, but businesses can also have the opportunity to recruit skilled employees as soon as the intern graduates Here is the full text of my report Due to the limited time, the report still has many shortcomings, the issues have not been explored in depth, so I hope to receive your comments so that my report can be further improved Finally, I would like to thank MSc Nguyen Thi Nha Trang, lecturer in Logistics Division, who helped me a lot in the process of completing the report I would also like to thank the staffs at Hanotrans Company, where I had an internship, who also supported me a lot in collecting information and data, understanding the process of company to complete this internship Page 29 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company REFERENCES FIATA (2007) Model Rules for Freight Forwarding Services Available at: https://fiata.com/uploads/media/Model_Rules_07.pdf [accessed 10.09.2021] Hanotrans - International freight, D., 2021 Homepage - Hanotrans [online] Hanotrans Available at: [Accessed September 2021] Hanotrans Logistics Co., Ltd (2020) Hanotrans Profile Profile-Hanotrrans2020.Pdf Lowe, D (2002) The dictionary of transport and logistics Kogan Page National Assembly (2015) Vietnam Maritime Code Article 148 Transport documents Page 30 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company APPENDIX Appendix 1: Sales Contract ………………………………….………………….32 Appendix 2: Commercial Invoice……………………………………………….33 Appendix 3: Bill of Lading……………………………………………….….….37 Appendix 4: Arrival Notice…………………………….…………………….….38 Appendix 5: Packing list ……………………………………………………… 39 Appendix 6: Customs Declaration………………………………………………40 Appendix 7: Bar code sheet…………………………………………………… 44 Appendix 8: Equipment Interchange Receipt (EIR)……… ……… … ……45 Page 31 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company Appendix 1: Sales Contract Page 32 Forwarding Process of Imported FCL Cooling Pad Kraft Paper Cargoes at Hanotrans Company Appendix 2: Commercial Invoice Appendix 3: Bill of Lading Appendix 4: Arrival Notice Appendix 5: Packing list Appendix 6: Customs Declaration Appendix 7: Bar code sheet Page 33 ... line Operation staff Customs declaration - Arrival notice - Letter of recommendation - Letter of authorization (if any) - Identity card Documentation - Sales contract staff - Arrival notice - House... Hanotrans company Documentation - Sales contract receives and checks staff the set of documents - Packing list - Commercial invoice from customer - B/L - C/O Getting delivery Documentation - House... Practical forwarding process of imported FCL shipment at Hanotrans company Table 1: Forwarding Process of Imported FCL Shipment at Hanotrans Company No Activities Related Related documents Notes