Ebook - The Emotionally Intelligent Manager (Nhà quản lý thông minh cảm xúc)
Table of Contents BackCover The Emotionally Intelligent Manager - How to Develop and Use the Four Key Emotional Skills of Leadership Introduction The Emotionally Unintelligent Manager Approach A Better Approach Emotional Intelligence and Effectiveness in Managers The Value of the Skills of Emotions A New Theory of Leadership Our Plan Part 1: Learn About the World of Emotional Intelligence Chapter 1: Emotions and Reasoning at Work Can You Be Too Emotional? What Role Should Emotions Play at Work? Do Emotions in the Workplace Matter? Six Principles of Emotional Intelligence Emotional Display Rules Chapter 2: An Emotional Blueprint Emotional Blueprint in Action Part 2: Understand Your Emotional Skills Chapter 3: Read People: Identifying Emotions What Does It Mean to Identify Emotions? How Do We Identify Emotions? Why Is Identifying Emotions Important? Chapter 4: Get in the Mood: Using Emotions When the Lack of Emotion Limits Your Thinking Where Breakthrough Ideas Come From What It Means to Use Emotion to Facilitate Thought Why You Need to Use Emotions Thinking Does Not Happen Without Emotion Chapter 5: Predict the Emotional Future: Understanding Emotions Suzanne: Poor Manager of Conflict Len: Excellent Team Motivator What Is Understanding Emotions? Why Understanding Emotions Is Important Chapter 6: Do It with Feeling: Managing Emotions What Does Managing Emotions Look Like? What Is Managing Emotions? Why Is Managing Emotions Important? Chapter 7: Measuring Emotional Skills How to Measure Skills Right and Wrong Answers Sample Measurements The Real Deal Part 3: Develop Your Emotional Skills Chapter 8: Read People Correctly: Improving Your Ability to Identify Emotions Becoming Aware of Your Own Feelings and Emotions Becoming Aware of Your Emotional Expressions Becoming Aware of the Feelings and Emotions of Others The Advanced Course: Putting It All Together Chapter 9: Get in the Right Mood: Improving Your Ability to Use Emotions How Feeling Affects Thinking The Influence of Emotion on Decision Making How to Get into the Right Mood Make It Personal Chapter 10: Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions Building Your Emotional Knowledge Base Reaching a Deeper Level of Understanding Make It Personal Predicting the Emotional Future Chapter 11: Do It with Smart Feelings: Improving Your Ability to Manage Emotions What Doesn't Work and What Does Stay Open to Emotion Change Emotional Gears Filter out Moods, Filter in Emotions Emotion Generalization Strategy Emotion Management Basics Advanced Course: Managing Anger at Work Part 4: Apply Your Emotional Skills Chapter 12: Managing You: Applying Your Emotional Intelligence Skills Knowing Who You Are: Living with Complexity Smiling Your Way Through: Making a Tough Decision Getting in the Mood: Generating New Ways of Thinking Doing the Right Thing: Managing Ethical Conflict The " Good " Manager Chapter 13: Managing Others: Applying Emotional Intelligence Skills with Others Managing Change: Getting the Soft Stuff Right Is Hard Work Supervising People: I Can't Believe You Did That! Managing Client Relationships: When Smoke Gets in Your Eyes Managing Politics: Trust, But Verify Meeting Business Objectives: Happy Days Are Here Taking on Reasonable Risk: The Case of Being Too Rational Chapter 14: Building the Emotionally Intelligent Manager The Emotionally Intelligent Manager as Leader Building Effective Teams Planning and Deciding Effectively Motivating People Communicating a Vision Promoting Change Creating Effective Interpersonal Relationships A Conclusion About Emotional Intelligence in Managers Appendix 1: Assessing Your Emotional Style Use, Don't Abuse, Your Results Emotional Style Questions Emotional Intelligence Self-Study: Overview of the Four Skills of EI Problem-Solving Style: Find Your General Approach to Problems Emotional Processing Survey: Understand Your Handling of Specific Emotions Mood Filters: Determine How You View Situations Appendix 2: The Emotional Blueprint Building the Emotionally Intelligent Manager with the Emotional Blueprint Appendix 3: Further Reading and Updates Selected Articles Update and Contact Information Index Index_B Index_C Index_D Index_E Index_F Index_G Index_H Index_I Index_J Index_K Index_L Index_M Index_N Index_O Index_P Index_R Index_S Index_T Index_U Index_V Index_W Index_X Index_Y Index_Z List of Figures List of Exhibits The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership ISBN:0787970719 by David R Caruso and Peter Salovey Jossey-Bass © 2004 (294 pages) This practical guide to understanding, developing, and applying emotional intelligence in the workplace details a four-part hierarchy of emotional skills: identifying emotions, using them to facilitate thinking, and understanding and managing emotions Table of Contents The Emotionally Intelligent Manager—How to Develop and Use the Four Key Emotional Skills of Leadership Introduction Part - Learn About the World of Emotional Intelligence Chapter - Emotions and Reasoning at Work Chapter - An Emotional Blueprint Part - Understand Your Emotional Skills Chapter Chapter Chapter Chapter Chapter - Read People: Identifying Emotions - Get in the Mood: Using Emotions - Predict the Emotional Future: Understanding Emotions - Do It with Feeling: Managing Emotions - Measuring Emotional Skills Part - Develop Your Emotional Skills Read People Correctly: Improving Your Ability to Identify Emotions Get in the Right Mood: Improving Your Ability to Use Chapter Emotions Predict the Emotional Future Accurately: Improving Chapter 10 Your Ability to Understand Emotions Do It with Smart Feelings: Improving Your Ability to Chapter 11 Manage Emotions Chapter - Part - Apply Your Emotional Skills Chapter 12 - Managing You: Applying Your Emotional Intelligence Skills Managing Others: Applying Emotional Intelligence Chapter 13 Skills with Others Chapter 14 - Building the Emotionally Intelligent Manager Appendix - Assessing Your Emotional Style Appendix - The Emotional Blueprint Appendix - Further Reading and Updates Index List of Figures List of Exhibits Back Cover We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times This is especially true when at work, particularly when managing others It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us David R Caruso and Peter Salovey believe that this view of emotion is not correct The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions—and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems About the Authors David R Caruso is a research affiliate in the Department of Psychology at Yale University He is also a management psychologist His practice focuses on executive coaching, leadership development, and career assessment Caruso conducts highly acclaimed training and development seminars on emotional intelligence, and he has published more than two dozen scientific articles and chapters Prior to starting his own firm, he held a number of staff and line positions in consulting, small business, and Fortune 500 organizations in the areas of strategic planning, market research, and product management The Chris Argyris Professor of Psychology at Yale University, Peter Salovey published the first scientific articles on emotional intelligence (with John D Mayer), introducing the concept to the field of psychology Salovey also serves as dean of Yale’s Graduate School of Arts and Sciences and has additional faculty appointments in the School of Management and the Department of Epidemiology and Public Health He is currently president of the Society for General Psychology A leading authority on the psychological consequences of mood and emotion as well as on health communication, he is widely quoted in print and broadcast media Salovey was founding editor of the Review of General Psychology and served as an associate editor of the APA journals Emotion and Psychological Bulletin The Emotionally Intelligent Manager—How to Develop and Use the Four Key Emotional Skills of Leadership David R Caruso Peter Salovey Caruso.ffirs 2/7/04 11:52 AM Page vi Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web at www.copyright.com Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, e-mail: permcoordinator@wiley.com Material in Chapter One from Gibbs, N “What’s your EQ?” Time, Oct 1995, is copyright © 1995 TIME Inc., and is reprinted by permission Several exercises in this book were provided by Sigal Barsade and adapted and reprinted with her permission (Chapter 8, Becoming Aware of Your Emotional Expressions; Chapter 9, The Advanced Course: Putting It All Together; Chapter 9, Getting into the Right Mood, Feel the Feeling; A Quick Mood; Chapter 10, Emotional Scrabble) Jossey-Bass books and products are available through most bookstores To contact Jossey-Bass directly call our Customer Care Department within the U.S at 800-956-7739, outside the U.S at 317-572-3986, or fax 317-572-4002 Jossey-Bass also publishes its books in a variety of electronic formats Some content that appears in print may not be available in electronic books Library of Congress Cataloging-in-Publication Data Caruso, David The emotionally intelligent manager: how to develop and use the four key emotional skills of leadership / David R Caruso, Peter Salovey p cm Includes bibliographical references and index ISBN 0–7879–7071–9 (alk paper) Leadership—Psychological aspects ... bookstores To contact Jossey-Bass directly call our Customer Care Department within the U.S at 80 0-9 5 6-7 739, outside the U.S at 31 7-5 7 2-3 986, or fax 31 7-5 7 2-4 002 Jossey-Bass also publishes its books... of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 97 8-7 5 0-8 400, fax 97 8-6 4 6-8 600, or on the web at www.copyright.com Requests to the. .. Days Are Here Taking on Reasonable Risk: The Case of Being Too Rational Chapter 14: Building the Emotionally Intelligent Manager The Emotionally Intelligent Manager as Leader Building Effective Teams