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Tài liệu CĐR NEU – IELTS SV club Dear Mr A, I am writing in response/reply to your email … I would really appreciate it if you could … I would like to inform/tell you that … I would like to ask you …?? If you have any question, don’t hesitate to ask me I am looking forward to hearing form you soon Yours sincerely // Best regards/// All your best/// Best wishes Tài liệu CĐR NEU – IELTS SV club SPEAKING PART 1: social interaction// warm-up exchange (5p) Greeting: Hello/ Good morning/afternoon Introduction: - Well, I would like to introduce [a little bit] about myself My full name is …, you can call me … [HUYEN/ QUYET] - Well, I come/am from … [Well, you know,] it is a very beautiful and peaceful city People in my hometown are very friendly [I have to say (that) I love my hometown very much.// I bet you will really love it] But now I live in Hanoi I have been livingin Hanoi for about … years, and I really like the city - I am from a big/small There are … people in my family, , _, and _ We are a very happy and close-knit family - Study I [study] at National Economics University for about 3-4 years My major is marketing/ Business English/ accounting/ banking I hope that I can get a good job in the future with my degree Tài liệu CĐR NEU – IELTS SV club - Work Now I am working part-time in a small company It brings me some experience However, after graduating, I will look for a job in a multinational company - Hobbies / Leisure activities (What you often when you have free time) When I am free/ have nothing to do, I usually read books I am really interestedin (keen on) love novels [I am a big fan of….] [it is a very good way to relax] When I am free/ have nothing to do, I usually go out with my friends We usually go to the cinema/ We usually eat out in a restaurant [we usually have a great time] When I am free/ have nothing to do, I usually go swimming/ play football with my friends [You know/ I have to admit that// I am a big fan of football] [it is a very good way to relax/ we usually have a great time] go shopping/ watch movie (cartoons) I usually spend time with my family We often watch the news, or watch movies together At the weekend, we often eat out And [you know] [we always have a great time] - where you live I have been living in Hanoi for almost years My neighborhood is very nice, peaceful, and quiet My neighbors are very friendly and kind They always help me when I have problems [I bet you will like them If you meet them] Tài liệu CĐR NEU – IELTS SV club Conversational fillers & redundant words - Well, I don’t know about you, but I really have to say that … - What I would like you to know is … - It is true that … - It is very interesting/ appealing and attractive/ necessary/ vitally important Tài liệu CĐR NEU – IELTS SV club PART 2: solution discussion [Well, I have never thought about that before But I suppose that…// Actually, it is quite an interest question And I suppose…] I really have to say that … What I can tell you is that … What I would like to tell you is that … The first point that I need to make is (that) The second point/ Another point that I need to emphasize is (that) The final point that I would like to tell you is (that)… Companies - Can you tell me some types of companies? Well, In Vietnam, there are some types of companies For example, [domestic companies & international/ foreign companies] [the first type of company is] multinational companies/ corporations This kind of companies have offices all around the world […] There are also small and medium sized (family) businesses In this kind of companies, people know each other (one another) very well, but maybe you will not have a high salary joint-venture: when two companies co-operate with each other Tài liệu CĐR NEU – IELTS SV club - What type of company you want to work for? I think I will/would work for …that is because [it is true that] I can(not) have a high salary [It is necessary] I can have a [good and friendly] working environment I (can) have a good chance of promotion I can have friendly co-workers I can have a lot of chances to go abroad - Can you talk about a successful company? – If I have a chance to share with you about a successful company, I would like to talk to you about [my father’s business] It provides/ sells/ makes/ produces … It is a famous company all over the country/ world [It has a plan to penetrate (enter) some international markets, such as …] Cambridge Dictionary work – jobs - What is important when you choose a job? [Well, - this is quite an interesting question – I suppose there are some important factors when you [make a decision about your job.] The first point that I need to make is [money is the most necessary].[If you have money, you can support your family, travel around the world (all over the world), and buy whatever you want] Another point that I want to Tài liệu CĐR NEU – IELTS SV club emphasize is [work environment also plays an indispensable role/ part] [well – you know – it is very important] - What jobs have high salaries in your countries? [Well – I don’t know about your city, but I can tell you that in Hanoi [a number of jobs can bring you a huge amount of money] For example, jobs like doctors, teachers or businessman [let me give you one of my personal examples], my brother, [who I really admire], is a doctor He earns 15 million VND a month, and he is very rich I really admire him Products - What products are popular in your region? [Well, if I have a chance to share with you about some of the most popular products in my city,] I really have to say that there are a variety of products in my country/ city [The first thing that I need to mention] is [rice], [Well it is very good – and it plays a significant role in the development of our economy] [The second point that I need to make is]my city is also famous for [local cuisine – you know, things like food, cakes and so on… They are really delicious] And of course there are also things like [fruits/ or vegetable] - What products are exported from Vietnam? [rice - clothes] Tài liệu CĐR NEU – IELTS SV club - What products are imported into Vietnam? [machinery/ medicines/ international food] Services - Are services in your country good enough?? [Well I have never thought about this question before, but I suppose] a number of services are quite good and reliable, such as [education, health care and housing and accommodation] [Oh they make our liveseasier, more convenient and more comfortable] However, I have to say that some services are not satisfactory, especially transportation There are a lot of traffic jams [Oh they are so terrible] - Is is important to receive complaints from customers? […] And I have to say feedbacks from customers/ play a significant role/ in the development of the business When we receive complaints from customers, we know some problems that we are facing You must overcome these problems if you want to improve the quality of products and services - How to improve the quality of a service? listen to complaints/ feedbacks from customers use modern technology in dealing with customers Well, it is quite an interesting question I suppose there are a number of ways to improve the quality of a service First of all, I can tell you that you need to listen to Tài liệu CĐR NEU – IELTS SV club feedbacks from customers [I really have to say] that it is very important What’s else? You can also use modern technology in dealing with customers Let me give you some examples You can use things like websites, or mobile phones with applications to keep in touch/contact with customers [Oh it is very useful and convenient] Productivity - What is productivity? Well, …Productivity is [the amount of goods (which is) produced] [in relation to] [time, money and effort (which is) needed to produce them] - What can increase productivity? [I can tell you that] there are a number of factors which can increase productivity For example, using up-to-date technology can help to boost productivity And what’s more?? Good workers are very important and necessary because they can produce more goods [effectivequality control] - What can decrease productivity? However, [Many people agree that] there are some factors which can decrease productivity Let me give you some examples, out-of-date technology will decrease the productivity a lot Furthermore, delays in delivery of components/ shortage of staff [may have a negativeinfluence on productivity] Advertising Tài liệu CĐR NEU – IELTS SV club - What is advertising? […] In my opinion, advertising is introducing our products to customers In other words, we will provide information about the benefits of our products and inspire (encourage) the customers to buy and use them [Well, I have to say that it is very important/ necessary in business] [well, I have to say that it plays a significant role in business] - What are some methods of advertising/ Medium of advertising? Well, this is quite an interesting question And I have to say/ that there are some ways to advertise your products First of all, you know, you can [place an advertisement] [on TV] and the audience will know about your products [Oh it’s very good, but it is quite expensive/ you have to pay a lot of money] Oh what’s else?? You can also advertise your products or services on the radio [it is not as expensive as on TV.] And there are also advertisements in newspapers and magazines, and on the Internet They are very popular selling - What is soft-selling?hard-selling? Tài liệu CĐR NEU – IELTS SV club [Well,] it is quite an interesting question, but I have never thought about that before But I suppose soft-selling is when the companies receive useful feedback from useful sales assistant He does not urge me to buy the products., However, hard selling means the assistants encourage and urge customers to buy the products [OH is’s so terrible] - What method of selling you like/ dislike? There are a number of sell things method that I can tell you [sell things on the internet, things like … This service is very convenient ] - How to promote the sales of a product? o give customers discounts [we can attract customers to the shops] o improve the quality of the products and services Brands - What is brand? [Well, this is quite an interesting question, and in my opinion, a brand is a name we give to a product so that customers can recognize it easily] Let me give you some examples of some famous brands, such as … [They are very successful] - What are some famous brands in your country? [This is a very interesting topic I know/ I can tell you about some [famous = wellknown] brands in Vietnam such as Apple (you know, they provide mobile phones) And What’s else? Vingroup (they provide a range of (many) services, like education, health Tài liệu CĐR NEU – IELTS SV club care, and accommodation.) And of course there are brands like …, …, …[They are very successful] Price - What is price? […] price is the amount of money/ which you have to pay/ when you buy a product/ in a supermarket/ or in a shop […] - What products have experiencing increases in prices in your country? […] There are [some = a number of] products which are more (and more) expensive Let me give you some examples, things like [clothes/ petroleum/ and food] they are not very cheap now [For example, last month I bought a loaf of bread with 15,000 VND but you know yesterday I had to pay up to 20,000 VND.] 10 Customer relations ??? - How important is is to have good customer relations? - How to have good customer relations? 11 Management - What are some styles of management? Which one you prefer? [….] There are a number of styles of management that you can see in some companies in Vietnam [The first style that I want to mention is] the leaders of the companies will Tài liệu CĐR NEU – IELTS SV club delegate responsibilities I mean his staff will be responsible for activities in their company [the leaders only make some [vital/ major] decisions] Another style that I want to tell you is the leaders will control all activities and make all decisions in the company [it is so tiring] - Advantages of delegating responsibilities? […] one benefit [that I need to emphasize] is that [the leaders will not be under a lot of pressure][well you know it is interesting…] [This will improve/ promote staff creativity] [On the other hand, if the manager makes all important decisions, the quality of the work can be ensured ] 12 Motivation - What are some factors that motivate workers to work hard? [[Well, - this is quite an interesting question – I suppose there are some important factors when you [want to motivate your workers.] The first point that I need to make is [money is the most necessary].[If you have money, you can support your family, travel around the world (all over the world), and buy whatever you want] Another Tài liệu CĐR NEU – IELTS SV club point that I want to emphasize is [work environment also plays an indispensable role/ part] [well – you know – it is very important] 13 Success - What does success mean to you? [Different people have different opinion about success.] [Some need a lot of money]/ Some need a lot of friend for me, success is [when you can what you want to do, it is a real success, I mean you have your dream job ] - Talk about a successful person? o He/ She is [good-looking/ attractive] o He has a very important position in a company He is in charge of … o He can earn a lot of money, but his job is sometimes stressful - Talk about a successful company? (see Company) - What is the value of failure? [well, I have never thought about this question before, but it is a very interesting question.] [I don’t know about you, but I really to say] [that failure has a number of important values (benefits) The first value that I need to emphasize is that [You can learn some (important/ invaluable) lessons, and you will not make the same mistakes in future]… Tài liệu CĐR NEU – IELTS SV club The second value that I want to mention is that being unsuccessful (failure) can make you a strong person You will believe in yourself … [] 14 Etiquette - What is etiquette? Is it important? [I don’t know about others/ you, but I think// in my opinion] Etiquettes are rules to be polite [in society/ in a social group] [Well I really have to say that] It is very necessary in our life// It plays a significant rolein our life] - Some examples of good/bad manners at work? There are some good manners (etiquettes) at work [that I can tell you] Let me give you some examples: Firstly, you are always punctual (on time) [-you are never late], and secondly, you always say “hello/ please, or thank you” with everyone, and thirdly you are willing to help your co-workers [Well you know that’s good] However, there are also some bad manners at work Firstly, someone is always late for work [he is never on time] And secondly, he doesn’t say “hello/ please or thank you” when someone helps him.or thirdly, you make [a lot of] noise in the office [and you know it’s terrible] - How to improve etiquettes at work? [Well I have never thought about that before, but I suppose] On the one hand, if someone shows good manners at work, he will be awarded Tài liệu CĐR NEU – IELTS SV club On the other hand, if someone shows bad manners at work, he will be punished It is vitally important 15 insurance - Some types of insurance Well, you know, there are some types of insurance that I can tell you They are: life insurance, and home insurance [what’s more??] Health insurance, and even automobile insurance [I really have to say that] [they are very important and necessary// They play a significant role in our life] - What is insurance fraud? Some examples of fraudulentclaims? [This is a difficult/ challenging question, but I suppose] It is when people are dishonest// tell lies to take some money from an insurance company Let me give you some examples [for example]: when someone tells lie about how much money is in his wallet when he loses it./// or another example that I can tell you is [someone claims that the repair cost/ is more expensive/ than it is actually] [You know, I really hate these/ they are so bad.] Tài liệu CĐR NEU – IELTS SV club PART 3: topic development