Sinh viên khi chọn địa điểm thực tập có thể chọn Manto Design Company Limited làm điểm đến cho mình. Tại đây sinh viên được hướng dẫn bởi các chuyên viên của công ty một cách cặn kẽ những công việc của từng bộ phận chuyên môn. Bản báo cáo thực tập tốt nghiệp ngành ngôn ngữ anh mẫu này hứa hẹn sẽ mang lại cho bạn những thông tin cần thiết trong quá trình chuyển bị làm báo cáo thực tập tốt nghiệp ngành ngôn ngữ anh của mình.
HANOI METROPOLITAN UNIVERSITY FACULTY OF FOREIGN LANGUAGES INTERSHIP REPORT ENGLISH LINGUISTICS Student’s full name : Lê Thị Thùy Dung Student code Class Course 217601009 English Linguistics D2017A 2017-2021 : : : Hanoi, May 2021 INTRODUCTION In the context of the global economy, Vietnam is making the biggest effort to keep with other countries and become a great nation in the world Today, with the development of national industrialization and modernization, trade has played a key role in industry and bring major cultural and economic values to Vietnam Vietnam in trading is increasingly developing and plays a big role in the Vietnamese economy This has resulted in establishing and improving many companies in Vietnam Among the companies, MANTO DESIGN CO., LTD has contributed to the development of trading in Ha Noi and it is becoming a trusting trader of industrial POD design products As an English-majored student of Hanoi Metropolitan University, I have an opportunity to study and work at Manto Design Company for my internship course This is a valuable opportunity for me to practice my English knowledge, communication skills, and soft skills from everybody in the company I myself think that the company is an ideal job that students can collect information and get valuable experience of work P a g e | 30 ACKNOWLEDGEMENT To Teachers in Hanoi Metropolitian University To Director and all of Officer Staffs in Manto Design company Limited First of all, I would like to express my deepest gratitude to Ms Tran Thi Anh Nguyet my vulnerable teacher who teaches and support me a lot during my internship I am most greatful that the teachers in the Faculty of Foreign Languages, Hanoi Metropolitan University who have been dedicated to imparting knowledge in the learning process The knowledge gained in the learning process is not only the basis for the practice process but also a valuable tool for me to step firmly into the life with confidence In addition, I want to thank all staffs of Manto Design for providing me with an invaluable learning experience during my time at Manto Design Company Limited as an internee It has been a pleasure to work with the staffs and I have gained much practical knowledge about the Marketing and Sales Thank you to the sales department of the company for helping, providing real data for me to complete this internship report And more specifically, the instructor Mr Tran Anh Quan has helped me enthusiastically, always asking and sharing experiences so that I can complete the assigned tasks Finally, I wish all the teacher the best for your health and success in your noble career Respectfully wish all of the colleagues in Manto Design Co., Ltd always healthy, and have great success in their work Thank all of you, again, for helping to make my internship a rewarding experience Student: Le Thi Thuy Dung Faculty of Foreign Language P a g e | 30 FOREWORD In the context that Vietnam joined and officially became a member of WTO, the market was expanded, businesses expanded their business activities to enhance their position domestically and internationally Into open policies and attract investment from abroad In addition, domestic enterprises also acquire technology, management skills, business management, marketing and branding abroad However, in addition to the above development opportunities, businesses also face many challenges and difficulties Since joining trade organizations, the Vietnamese economy has revealed more internal weaknesses Enterprises face fierce and fierce competition! This requires businesses to formulate strategies and plans in a reasonable and effective manner At the same time, businesses need to consolidate their business capabilities in many ways In particular, the use of English in commercial business activities is considered a barrier This report aims to examine the business activities of Manto Design Co., Ltd analyzing the successes and limitations of enterprises Based on these analyzes, the report also provides assessments and solutions for the use of English in business activities to enhance the competitiveness of businesses in the market The content of the report consists of chapters: Chapter 1: General introduction about the company Chapter 2: Content of vocational practice Chapter 3: Self-evaluating the internship process P a g e | 30 Table of Contents: CHAPTER 1: GENERAL INTRODUCTION ABOUT THE COMPANY General information 1.1 Address 1.2 The process of formation, development and business characteristics of the Company The organizational structure of the company CHAPTER 2: INTERNSHIP ACTIVITIES Assigned task content: Skills, knowledge, attitudes are learned: The difficulties encountered and solutions 10 Knowledge, skills need to be improved more 10 CHAPTER 3: SELF-EVALUATING THE INTERNSHIP PROCESS: 11 What the internship influence the future career plans: 11 What is the correlation between the internship and the knowledge learned from the university 11 CONCLUSION 12 APPENDIX 13 SOME IMAGES TAKEN DURING THE INTERN PERIOD 16 P a g e | 30 HANOI METROPOLITAN UNIVERSITY FACULTY OF FOREIGN LANGUAGES ENGLISH LINGISTICS SOCIALIST REPUBLIC OF VIETNAM Independence - Freedom - Happiness INTERSHIP REPORT SCHOOL YEAR 2020 - 2021 CHAPTER 1: GENERAL INTRODUCTION ABOUT THE COMPANY General information 1.1 Address ➢ Business name: Manto Design Company Limited ➢ Abbreviation name: Manto Design CO., LTD ➢ Address: No.28 lane 176 Le Trong Tan - Khuong Mai ward – Thanh Xuan district Hanoi ➢ Telephone: (+84) 38 933 3358 ➢ Email: support@mantods.com ➢ Tax code: 0108804694 ➢ Website: https://www.mantodesign.io/ ➢ Business activities: providing 2D/3D POD products, printing products and services related to printing ➢ Total number of employees: 19 ➢ Legal representative: Mr Tran Anh Quan Position: Director of the company ➢ Company logo: P a g e | 30 1.2 The process of formation, development and business characteristics of the Company Manto Design Co., Ltd was granted business license No 0108804694 dated July 1st, 2019 by Hanoi Department of Planning and Investment on July 1st, 2019 in the field of Printing-related services such as T-shirt, mug, mask… Starting in 2015 and being the first company in the field of POD t-shirt design in Vietnam Manto Design Company has been doing its business in both domestic and foreign markets The company has been ranked top in Vietnam in the years 2018-2019 Currently the company is at the forefront of management systems and DESIGNER optimizes the working process between customers and personnel Manto Design Co., Ltd has director, he joins most of the company’s activities: Train new employees, sign contract, welcome trainees; quality management staff, he often takes care the designs, adjust and modify designs before sending them to customers; human resources staff, she researches recruitment strategies, hire employees, organizes team-building events, ; 14 designers, each of them has their own responsibility to send the design to the customer on time; team Marketing has staff, these two employees have to find customers who are often called “seller” - they sell POD stuff on some websites such as Amazon, Taobao, Tmall, after that the staff of Company will have a strategy to take care and give customers which the company’s package would be suitable for them; then the Marketing Office shows the customer Company’s contract; after customers sign that contract, these staff have to take care them through the time that the contract takes effect Besides, Manto Design Company also has an idea creator team This team will help customers find out the trend in US and Euro, which customers really need to upsell their product • In the field of 2D/3D POD: Manto Design Company is currently a distributor for big client came from all over the world their product is: - T-shirt - 3D Hoodie - Face mask - Blanket - Mugs - … • Consulting solutions and services field: P a g e | 30 - Consulting, choosing the design that is appropriate for the operational requirements of the customer - Consulting, designing: Draw design templates for customers on Photoshop software such as: Adobe Photoshop, Photo Pos Pro, … - Provide designers: Each order will have its own designer and they will have a KPI (KPI will be negotiated with the customer), so customers will not worry about work progress as well as product quality • Designers for rent: - Each customer will have a separate seller working side-by-side with the customer who will work with the customer to develop ideas, choose the printing material, choose the right designer for the customer, urge the designer, and test the product of the designer before presenting, it to clients for approval - Hear is the price package table of Manto Design Company: P a g e | 30 Because of providing a wide variety of products and services, Manto Design always strives to provide the most effective after-sales solutions in time, which is the main development strategy of the company With high-performance professional equipment with new design styles, designers provide complete assistance to customers in adopting a design solution that focuses on document management for optimal productivity at work and saving office costs for customers Business philosophy: The Manto Design of the company is always finding new design products to provide customers with the best products to meet the requirements of durable, beautiful, high efficiency, and cost-effective use Manto Design always thinks that after-sales solutions are inseparable from the business In the field of service, Manto Design company officials attach most importance to the aftersales solutions To meet the increasing demands of customers as well as the leaps and leaps of the industry POD-design The company also strives to become a leading and professional provider of after-sales service solutions in the field of high POD design to best meet customers Vision, mission, core values: ➢ Vision: Manto Design always strives to rise to become one of the leading professional companies in the field of POD-design the best products and after-sales solutions ➢ Mission: Manto Design makes every effort to bring customers confidence and satisfaction ➢ Core values: The word "Believe" is the heart of the company, serving customers who are always dedicated, professional, and humane in every solution for customers P a g e | 30 During my internship at the company, I learned the serious and methodical working style in the administrative office environment, understood the codes of conduct for colleagues, and absorbed the sharing and suggestions, ideas from colleagues, know how to establish new relationships Having a serious working attitude, getting to work on time and completing the assigned tasks in the best way During this time, I conducted the internship in accordance with the instructions of the school, as well as the instructor required The difficulties encountered and solutions - Difficulties: + The language barrier + The vocabulary of technology is still limited, so I did not catch fast when receiving industry knowledge + Dealing with problems using the excel, world, scan machine, photo machine… + Working skills are not yet mature - Solutions: + Learn more about how to use some computer software + Improving English vocabulary and information technology terms + Join community activities to increase confidence and ability to communicate Knowledge, skills need to be improved more - Sales skills, persuading customers when introducing products - Tips when working with computers to shorten working time P a g e 10 | 30 CHAPTER 3: SELF-EVALUATING THE INTERNSHIP PROCESS: What the internship influence the future career plans: Resume Experience and Interview Talking Points: This internship has given me a pretty good profile and a lot of experience, which makes the employers more interested and can benefit me later when I submit my resume to the company that needs a customer service department When I had an internship in Manto Design Company, the employers' questions no longer made me nervous like before, but also made me excited and wanted to explore Experiencing the Working World: I learn a lot about working as a team and study from senior colleague who already know how the process run In nine-week, internship I learn how to work in real life and be professional in working Learning about myself: After nine weeks of internship, I felt that I was quite suited in the customer service industry and I felt quite comfortable in an environment where the whole team worked well together A job has a lot of pressure and sometimes I have to bring it home, but it also makes me get used to the pressure in the real-life working place In the process of working, I had to write a lot of emails to negotiating with customers as well as ask clients, this makes me learn a lot and helps me improve my vocabulary and ability to write in English What is the correlation between the internship and the knowledge learned from the university: - University teach process step by step, however the shortcut can be shown when internship - There always something happened accidently and the teacher cannot teach student directly - The knowledge learned in university is often only used as part of the practical work but that knowledge is actually very important P a g e 11 | 30 CONCLUSION Along with the country's development, Vietnam's economy has entered a new era of development and the POD design industry has become one of the country's key industries That's why so many POD designs companies have opened up and created a lot of fierce competition among companies In order to survive and develop in the context of innovation, Manto Design CO., LTD has made strong changes in production and business activities, built smart competition strategies to consolidate and develop the company to become strong and have a certain position in the market and attract more customers Given the fact that I am still limited, I have encountered many difficulties in making this internship report I hope the teachers and students can contribute candid comments so that I can complete the following reports to be more completed and comprehensive Sincerely thanks! References Manto Design Company Limited P a g e 12 | 30 INTERNSHIP DIARY MARCH TH – MAY TH , 2021 MANTO DESIGN CO., LTD STUDENT: Le Thi Thuy Dung Address: Thanh Xuan district - Hanoi P a g e 13 | 30 APPENDIX INTERNSHIP DIARY (From March 8h 2021 to May 9th 2021) WEEK Week DATE March 8th 2021 - March 14th 2021 TIME - Morning TRANING PROCESS - Greeting and getting to know the director 7.30AM to 12.00 PM and other staffs in the company - Afternoon - Reading and learning about the history of 1.30 PM to 5.00 PM the company - Listening and being guided by the instructor Week March 15th 2021 - March 21st 2021 - Morning - Find out about the Print on Demand market 7.30AM to 12.00 PM in the US and EURO regions - Afternoon - Write a general report on knowledge after 1.30 PM to 5.00 PM researching POD market - Send reports to instructors - Take a class about the company's organizational structure to understand the operating process and internship positions suitable for the upcoming job Week March 22nd 2021 -• March 28th 2021 - Morning - Hear about positions for trainees, including 7.30AM to 12.00 PM sales, customer support and idea creator - Afternoon - Take the test to be assigned internship 1.30 PM to 5.00 PM positions suitable to the capacity - Get familiar with the assigned positions - Read job instructions as well as to-do list Week March 29th 2021 - April 4th 2021 - Morning - Divided into team that is support customer, 7.30AM to 12.00 PM sales - Afternoon - Team leaders guide intern to familiarize 1.30 PM to 5.00 PM themselves with the company's own app - Team sales manager sales on esty.vn platforms, find customers on FB pages about POD P a g e 14 | 30 Week April 5th 2021 -• April 11st 2020 Week - Morning - Do an exam to estimate the knowledge 7.30AM to 12.00 PM about the company’s product and working - Afternoon process 1.30 PM to 5.00 PM - Learn more tips to take care of customers April 12nd 2021 - Morning - Receive customers’ information from the -• April 18th 2021 7.30AM to 12.00 PM Sale Team, give customers price, package - Afternoon and make a contract if they want to 1.30 PM to 5.00 PM collaborate with the company - Connect with the clinet on page Facebook, G-mail,… Week Week Week April 19th 2021 - Morning -• April 25th 2021 7.30AM to 12.00 PM and together with the designer redesign - Refer to the best-selling samples, give ideas - Afternoon templates, send them back to the customer to 1.30 PM to 5.00 PM get feedback April 26th 2021 - Morning - Searching for customers on FB pages, -• May 2nd 2021 7.30AM to 12.00 PM consulting and answering customers - Afternoon questions related to prices and payment 1.30 PM to 5.00 PM methods May 3th 2021 - Morning - Overview of the work has been done -• May 9th 2021 7.30AM to 12.00 PM - Afternoon 1.30 PM to 5.00 PM P a g e 15 | 30 SOME IMAGES TAKEN DURING THE INTERN PERIOD P a g e 16 | 30 P a g e 17 | 30 P a g e 18 | 30 P a g e 19 | 30 P a g e 20 | 30 P a g e 21 | 30 P a g e 22 | 30 P a g e 23 | 30 Hanoi, 09th May 2021 STUDENT DUNG LÊ THỊ THÙY DUNG P a g e 24 | 30 ... Design company Limited First of all, I would like to express my deepest gratitude to Ms Tran Thi Anh Nguyet my vulnerable teacher who teaches and support me a lot during my internship I am most... real data for me to complete this internship report And more specifically, the instructor Mr Tran Anh Quan has helped me enthusiastically, always asking and sharing experiences so that I can complete... Abbreviation name: Manto Design CO., LTD ➢ Address: No.28 lane 176 Le Trong Tan - Khuong Mai ward – Thanh Xuan district Hanoi ➢ Telephone: (+84) 38 933 3358 ➢ Email: support@mantods.com ➢ Tax code: