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2. Aims of the study
3. Scope of the study
4. Theoretical / practical significance of the study
Chapter 1: LITERATURE REVIEW AND THEORETICAL BACKGROUND
1.2. The historical development of telephone conversations
1.3. Conversation Analysis and Telephone Conversations
1.4. Culture and telephone conversations
2.1. General structure of telephone conversation openings
2.2. Cross-cultural Communication and Telephone Openings
2.2.1. Opening sequence in other cultures
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